Investors ask Steak n Shake: Where's ...

Investors ask Steak n Shake: Where's the beef?

There are 45 comments on the The Indianapolis Star story from Nov 26, 2007, titled Investors ask Steak n Shake: Where's the beef?. In it, The Indianapolis Star reports that:

Steak n Shake's Web site, steaknshake.com, has a nifty nutritional calculator. Select specific menu items -- sandwiches, toppings, side orders, drinks -- hit the "Add to meal" button, and the Web site spits out ...

Join the discussion below, or Read more at The Indianapolis Star.

Just so you know

AOL

#21 Nov 26, 2007
McDonalds does say their hamburgers are 100 % ground beef but the otherfast food joints DO NOT!
Also the guidelines for "ground beef" are sickening! Bone and gristle are added in and it can still be considered "ground beef"
Enjoy!
Craig

Fremont, CA

#22 Nov 26, 2007
I was reading some of the comments and I have a couple of more things to add...

1. If it is not fast food, why is their a drive-thru?
2. Prices might be going up, but there is still a big difference between Steak n Shake and other fast food locations.
3. Fast food is just not McDonalds, it is Hardees, Culvers, Chik-fil-a, Moe's, Backyard Burger, Skyline Chili, Fazolis, etc..so many choices, so many better options with regards to price and quality (without paying a tip)
4. When corporations try to stick it back to the consumer (poor service, price increases, changes to the menu), the consumer can just say no, which is what is happening at Steak n Shake right now
commonsense

Mentor, OH

#23 Nov 26, 2007
Absenteeism is the main problem. By this, I mean the HUGE disconnect between the corporate honchos and the actual store locations--and customer opinions.

Managers without incentives, or accountability to the store's bottom line = dirty stores, poor service, and sloppy, low quality food product.

There's a reason customers don't return as often as they used to...it's called OPTIONS.

Do they even read the real comments from real people--or are they still slave to the marketing firm's opinions.

Wake up Steak & Shake--and clean up your act!

BTW, I agree with the previous poster about the toasted buns. The crispy edges were really good back in the day. Today, even if you ask for a toasted bun, you get nothing more than a little heat put on it--and nothing more.:-(
Stk Burger Man

Carol Stream, IL

#24 Nov 26, 2007
Craig wrote:
I was reading some of the comments and I have a couple of more things to add...
1. If it is not fast food, why is their a drive-thru?
2. Prices might be going up, but there is still a big difference between Steak n Shake and other fast food locations.
3. Fast food is just not McDonalds, it is Hardees, Culvers, Chik-fil-a, Moe's, Backyard Burger, Skyline Chili, Fazolis, etc..so many choices, so many better options with regards to price and quality (without paying a tip)
4. When corporations try to stick it back to the consumer (poor service, price increases, changes to the menu), the consumer can just say no, which is what is happening at Steak n Shake right now
Is Bob Evans fast food? They have a drive thru.
Sensitve nose

Columbia, MO

#25 Nov 26, 2007
I stopped going to S&S years ago when the smell at the entrace of every store was too harsh. To me they all smell like really bad body odor. Maybe a small investment in an air freshener would go a long way towards giving a better restaurant experience.
Just so you know

AOL

#26 Nov 26, 2007
I cannot stand Culver's hamburgers or their ice cream! lllich!
TH Colts

Indianapolis, IN

#27 Nov 26, 2007
Well, I have tried to eat at SNS at several locations and in several states. I like patronizing an Indiana company. The last few times I have been to one, the service has been awful and the restaurants give the perception that they are not clean. I remember the company vowing it was creating a program to improve employee morale, boost pay, and improve employee retention. That was a few years ago. Apparently, it didn't last long. SNS has a great opportunity, but the buck stops at the top. If leadership cannot set the course, how will employees follow? Price is a concern, but cleanliness is equally, or more imporant. I don't sense any pride in keeping their restaurants clean.
Bubba

South Vienna, OH

#28 Nov 26, 2007
Start brown bagging it and quit your complaining. If it's too expensive, go somewhere else. If the service isn't what you expect, don't tip. Eat some fruits and vegtables and take care of your body.
TIRED OF IT

New Middletown, IN

#29 Nov 26, 2007
Haven't ate in a SnS for years and won't go back!! The one in Brownsburg,the kitchen was nasty & all I saw working there was,I guess,ILLEGALS..It took almost 20 min.to get 2 orders of cheese fries,they cold & greasy!!!The only English-speaking people were the manager & the waitresses...And one person translating in the kitchen...
sugarloaf

Belleville, IL

#30 Nov 26, 2007
I think it is obvious that Steak N' Shake needs an overhaul. I can understand keeping with the theme, but so many other places of updated menus, dining experience, and customer service..The last time I ate there I could not believe how loud and rude the kitchen staff was. If you have time to loiter and goof off, you have time to walk around to see if the customers are satisfied. This isn't the only location I've seen this behavior at....

And yes, the prices can use an adjustment...either make cheap burgers and have expensive shakes and floats or the other way around....

Since: Nov 07

Mount Vernon, OH

#31 Nov 26, 2007
thier double cheeseburgers are are the size of a 1/4 pounder from mcdonalds, which i pay 475 for fries and a drink, where at steak n shake it would cost me over 7 dollars, i was there just last week, ordred chilli, took 25 mins to get, then took another 20 mins to get silverware to eat the chilli with, never ate it, didnt leave a tip, and the waitress yelled at me about her kids needing tips to live, oh well you have to work for the tip, the waitress just think the tip is automatically included in the price, sorry, have to work for it, by the way , she only took our order, i had to go to counter to ask for check and silverware

Since: Aug 07

Attica, IN

#32 Nov 26, 2007
imtheone wrote:
thier double cheeseburgers are are the size of a 1/4 pounder from mcdonalds, which i pay 475 for fries and a drink, where at steak n shake it would cost me over 7 dollars, i was there just last week, ordred chilli, took 25 mins to get, then took another 20 mins to get silverware to eat the chilli with, never ate it, didnt leave a tip, and the waitress yelled at me about her kids needing tips to live, oh well you have to work for the tip, the waitress just think the tip is automatically included in the price, sorry, have to work for it, by the way , she only took our order, i had to go to counter to ask for check and silverware
Although I understand your concern with the waitress, when people get bad service, you will be better served by leaving a smaller tip than usual, say 5-7%. This way, you aren't put in that "forgetful" or "low-rent" or just plain "stupid" category. The wait staff needs to know that the service was unsatisfactory, not that you forgot. And bad wait staff will think you forgot unless you make it clear...

“Welcome to Mexiapolis”

Since: Jun 07

Plainfield

#33 Nov 26, 2007
Too expensive for the cost as most here agree. Although i like the taste of thier food its maybe a once every 6mon trip although if they lowered costs i might up that to 2.
Has anyone else noticed the waitresses there have half their teeth missing and the ones they have are rotted out? WTF is up with that? Maybe to much ice cream as kids back in the 70s...hahahahahahah
Steak n Shake Child

Huntington Beach, CA

#34 Nov 26, 2007
My confusion is "why???" Steak 'n Shake has been around for MANY years, had great leaders, including Mr. Cronin who was a neighbor, and there was never talk of "health food" either being added or replacing the current menu at the time. Currently living in Healthridden California, I can honestly tell you there are many places with no health diet food, and they are JAMMED packed. Maybe the current Steak 'n Shake folks should step back and take a look at what they may be doing to destroy a long time tradition?????
No Genius

Indianapolis, IN

#35 Nov 26, 2007
This is pretty simple:

1. Serve good food.
2. Keep the place clean.
3. Treat people nice.
4. Have a fair value.

SNS gets:
1. C-
2. C-
3. C
4. D

In the restaurant biz...those grades add up to an "F".
Don

Baltimore, MD

#36 Nov 26, 2007
TIRED OF IT wrote:
Haven't ate in a SnS for years and won't go back!! The one in Brownsburg,the kitchen was nasty & all I saw working there was,I guess,ILLEGALS..It took almost 20 min.to get 2 orders of cheese fries,they cold & greasy!!!The only English-speaking people were the manager & the waitresses...And one person translating in the kitchen...
If too many SnS go this route they will not last. The numbers will only keep going down.
janetM

Winslow, IN

#37 Nov 26, 2007
humor me here wrote:
<quoted text>
Although I understand your concern with the waitress, when people get bad service, you will be better served by leaving a smaller tip than usual, say 5-7%. This way, you aren't put in that "forgetful" or "low-rent" or just plain "stupid" category. The wait staff needs to know that the service was unsatisfactory, not that you forgot. And bad wait staff will think you forgot unless you make it clear...
Wrong! When you enter a restaurant and are waited on, you become the client of that waitress. She has a duty to make sure that you have your drinks, menus and good service. She also has the duty to prod the cooks about the speed of their work and is your advocate with them as well. The Tip is then an expression of appreciation for her hard work on your behalf and if the service is bad, a small tip or none at all is in order. The most effective message to a waitress is a penny. That tells her that her service, food, speed of the order being filled was unsatisfactory. If any part of the experience or service isn't good, why reward any employee?

Since: Aug 07

United States

#38 Nov 26, 2007
janetM wrote:
<quoted text>Wrong! When you enter a restaurant and are waited on, you become the client of that waitress. She has a duty to make sure that you have your drinks, menus and good service. She also has the duty to prod the cooks about the speed of their work and is your advocate with them as well. The Tip is then an expression of appreciation for her hard work on your behalf and if the service is bad, a small tip or none at all is in order. The most effective message to a waitress is a penny. That tells her that her service, food, speed of the order being filled was unsatisfactory. If any part of the experience or service isn't good, why reward any employee?
I am sorry, you are mistaken.

It may make you FEEL better to stiff a member of a wait staff, but when you do, they usually chalk it up to "they forgot" or They don't tip" or "They're foreigners" They DON'T REALIZE it is THEY who have the problem.\

If you go out of your way to give a person .50 on a $10 bill, though, that says something.
They think "Wow, could it be ME?"
dave from New Jersey

Bergenfield, NJ

#39 Nov 26, 2007
I enjoy Steak N Shake when visiting Indiana. The menu is straight-forward. Keep it simple. Keep a focus. Service is the key, because the food is consistent and good.

Since: Oct 07

United States

#40 Nov 26, 2007
I have had terrible problems with service at SnS over the years and hardly go there anymore. Had a coupon to use with the lo-cal grilled chicken and decided to give it a try at Avon on 36. Great service. Couldn't believe it. Waiter was perfectly charming and a couple of waitresses also pitched in and got refills for me. I hope they keep it up. Still was over eight bucks for two sandwiches and a drink, but I've paid more for less.

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