Comcast clients in daze over TV change

[wogggieee]

Techman50 wrote:

This company should be called "concast" not comcast,i have there expanded cable service and thay already deleted about four channels,it is up to your cable provider to carry the dtv channels after the feb.2009 deadline(thay don't have to carry these dtv channels if thay don't want to)but will do so for a little while so there customers don't cancel there cable service,as time goes by comcast will just keep deleting channels until you just cancel there cable service,comcast wants you to subscribe to there digital hd service so you will need there converter box(you will need one for each tv you have) or just buy a new digital tv,this is a win,win for ''concast'' because the digital hd service will cost you more and you will have to pay for extra converter boxes for your other tv's so comcast will make more money from everyone who uses there service.

You apparently know nothing about the dtv conversion. The only reason you will need a converter box after Feb 2009 is if you receive your TV over the air, ie rabbit ears. Cable and satellite companies will continue to down-convert those local channels on their cable systems. I believe they are required to until at least 2012, but i could be wrong on that date. Either way you wont need to change anything if you have cable/satellite.

[james curtis]

will tv change to didgetal effect my annalog tv?

[james curtis]

do i need a cable box to watch tv on annalog tvs?

[Channeling Comcast]

Just wondering wrote:

Comcast...... do I need a cable box if I have an older "cable ready" analog TV or do I need to RENT a Comcast cable box ????

Many channels will come in if you do not have a cable box, but some require a box. Same as it is now.

[Channeling Comcast]

whattheL wrote:

Recently, I spent a few days in the hospital. This particular hospital had Comcast. I couldn't help but notice that nothing has changed with cable in the last 11 years, since I went to satellite. Fuzzy reception on many channels, some to the point of being unviewable. Widely varying volume levels from one channel to another, it's unbelievable. I saw a commercial for Comcast proclaiming how superior they are to satellite, I could hardly see it! I guess when you're a monopoly you don't have to improve to compete. You would think the PUC would be all over them.

I suspect the static has more to do with the hospital's infrastructure than Comcast's service.

[JimBob]

LeightonCrowley wrote:

Seriously. Mis-leading on both sides.
I have Comcast now and I have never been satisfied with their customer service. The reps on the phone are truly uneducated about their products and services. I work in an industry very similar to Comcast's and I know that each time you speak to a Care rep on the phone, there's a chance he/she won't have ALL the answers, but Comcast truly drops the ball every time I am on the phone with them.
However, it's not really discussed clearly in this article that or by Comcast that not all Comcast customers are in the clear come February.
For example, my parents have Comcast, yet they will need a converter box in February. Not ALL of their TVs are hooked up to cable. The TV in my Dad's garage, and the TV in the kitchen, for example are not connected to the cable for simple wiring reasons.
Bottom line-Comacst needs to increase their employee trainings. They simply lack the knowledge needed to satisfy customers (forget about actually impressing them so much that they would say great things about Comcast, just work on satisfying them first.)

For 40 bucks you can have both wired for cable, that's what i paid to have them come out and connect the one in the kitchen and the one in the garage.

[awww]

U guys should've told us that u were going to do this. U said that u had us covered for the digital switch. Well, u guys are sending us some cable boxes but like that was uncool.