30 gb ipod plays music, but no sound

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jburgess56

Springfield, MO

#1 Mar 5, 2008
I have a 30 gb ipod and it shows that the song is playing, but nothing comes out of the head phones. ( I have tried more than one set) I have tried resetting and did not help. I hooked up the usb cable and it plays thru my computer, just not thru the head phones. Any help would be greatly appreciated.....
butterfly

Beijing, China

#3 Apr 14, 2009
I know you have been troubled in this boring problem,and I am willing to help for you!you can
enter this website:http://www.ipod-video- converter.com/
robski

Lees Summit, MO

#4 Oct 13, 2009
Well I have a problem and I would like some insight, my Ipod goes from song to song continuously and when pressing play it still goes from song to song without play...ever heard of that...any help will be greatly appreciated
5thgenipoduser00 09

Mahwah, NJ

#5 May 14, 2010
problem for jburgess56 may be with chip on board. many other documented blogs, and apple does acknowledge and will replace. to test if you have the ack'd problem: put in your hearbuds, press play (make sure it looks like it is playing properly even tho you hear no sound), then squeeze your ipod just outside the spin wheel in the bottom right corner. If when you squeeze the sound comes thru your earbuds, you have the problem. call apple, get to ipod support, be nice, say u have no sound thru earbuds or when u dock. they will give directions on how to get relpaced free.
elves724

Chicago, IL

#6 Jul 21, 2010
i have the same issue with an 80 gig pod. Does the same apply? I tried pressing the bottom right corner and nothing happens.
budman

United States

#9 Aug 2, 2010
same happened to my 80 gb. i am now going to call them and see if they will follow through.
ipod hater

Ashburn, VA

#10 Aug 8, 2010
My 30GB ipod has no sound. Video and song seems to be playing but NO Sound. Pressing the ipod at certain points cause scratchy sound. Putting in freezer for 15 mins played the sound for 2 mins.

I called APPLE and he tells me to go to the store or pay him $29 to troubleshoot.If he cant troubleshoot I will need to pay $129 to send it for repair.

Searching on Internet it seems to be the same issue with so many of them. While seems to me that many customers got the replacement even after warranty. This customer representative is telling me that can't do anything. I insisted him on opening a case and will go to store next week. if they don't help.. I promise to never buy anything starting with "i" in fture and donate the ones that I already have.
wilfred

Toms River, NJ

#11 Aug 20, 2010
no sounds comes its playing but no sound
jburgess56 wrote:
I have a 30 gb ipod and it shows that the song is playing, but nothing comes out of the head phones.( I have tried more than one set) I have tried resetting and did not help. I hooked up the usb cable and it plays thru my computer, just not thru the head phones. Any help would be greatly appreciated.....
wilfred

Toms River, NJ

#12 Aug 20, 2010
I have ipod 30gb looks its playing but no sounds comes can you look into this!!
bethyp

Astoria, OR

#13 Dec 12, 2010
I have same problem, was just on phone with Apple Care and they said that the policy for repairing or replacing my iPod 30gb for free is over. Now I have to pay (or get a new one).:(
toni

Denver, CO

#14 Sep 27, 2011
I have a 30mg ipod classic that plays song but no sound. took to Apple store, they weren't able to help. Said it could be a software problem, I might of got it from playing in on a radio-like device that's made to play ipods. There are so many of those things out there, why doesn't it happen more often? My computer crashed and I can't get what's on the ipod back and I don't want to lose it. Is there a way I can get to back, even just to put on another ipod?
Chuck

Houston, TX

#15 Nov 24, 2011
to get the music off the ipod, download the program "media monkey". if you have the 30gb ipod with the click wheel, with that program you can drag and drop from the ipod to your computer. it used to work with my ipod touch until one of the updates, i guess apple figured it out. but it will work with the older one.
toni wrote:
I have a 30mg ipod classic that plays song but no sound. took to Apple store, they weren't able to help. Said it could be a software problem, I might of got it from playing in on a radio-like device that's made to play ipods. There are so many of those things out there, why doesn't it happen more often? My computer crashed and I can't get what's on the ipod back and I don't want to lose it. Is there a way I can get to back, even just to put on another ipod?
Jeremy

West Tehama County, CA

#16 Nov 27, 2011
is it possible to fix the cracked board problem?
Zach

Minneapolis, MN

#17 Mar 11, 2012
I had the issue with no sound but music was showing it was playing. Tried this trick and ipod now works. No need to go in to support store, but if the problem comes back I'll know what to do. Great Tip!
5thgenipoduser0009 wrote:
problem for jburgess56 may be with chip on board. many other documented blogs, and apple does acknowledge and will replace. to test if you have the ack'd problem: put in your hearbuds, press play (make sure it looks like it is playing properly even tho you hear no sound), then squeeze your ipod just outside the spin wheel in the bottom right corner. If when you squeeze the sound comes thru your earbuds, you have the problem. call apple, get to ipod support, be nice, say u have no sound thru earbuds or when u dock. they will give directions on how to get relpaced free.
ray241

Waco, TX

#18 Mar 25, 2012
LISTEN!!! You are not going to be able to fix this problem. They are not going to replace this piece of S*** or give you anything for it. There is 1 option I have found. I have a Panasonic Blu-ray that has a dock for Ipod. I can download music to the Ipod and play it through the Blu-ray. Whether this works on other Blu-rays I can only guess yes. But, it does work on a dock. I was going to throw this piece of S*** out after reading all of the posts on this site, but tried as a last resort and it worked. Why not look to the positive and use it this way? Good luck and don't let it get to you too bad!!!

ray241
Ian

Charlotte, NC

#19 Jun 21, 2012
ray241 brings up a great point. The issue is in the solder points of the on-board digital-to-analog (DAC) audio converter chip. They get loose after a couple hundred heat/cool cycles, which is why everything works but sound and why cooling the ipod temporarily fixes the audio problem (cooling shrinks things and tightens the solder points till they warm back up).
Anyway, I thought all was lost for mine but ray241's post showed me the light. You can use the ipod if it is attached to something that uses its own DAC to play the music on the ipod, like my JVC car stereo, or like ray241's blu-ray player.
So now I essentially have a fancy 30 gb flash drive, but its better than throwing it in the trash.

However, cheaper docks, that require you to still control the ipod with the clickwheel, mostly use the ipod's DAC to produce sound, and so will not work.

I opened my ipod to see if i could find the problem and only got a little closer to the issue. The problem chip appears to be on the logic board between the lower-right of the click-wheel and the hard drive.

If anyone has fixed theirs, I would be curious to know how...
mrrandom

Hillsboro, OR

#20 Sep 20, 2012
Ian wrote:
ray241 brings up a great point. The issue is in the solder points of the on-board digital-to-analog (DAC) audio converter chip. They get loose after a couple hundred heat/cool cycles, which is why everything works but sound and why cooling the ipod temporarily fixes the audio problem (cooling shrinks things and tightens the solder points till they warm back up).
Anyway, I thought all was lost for mine but ray241's post showed me the light. You can use the ipod if it is attached to something that uses its own DAC to play the music on the ipod, like my JVC car stereo, or like ray241's blu-ray player.
So now I essentially have a fancy 30 gb flash drive, but its better than throwing it in the trash.
However, cheaper docks, that require you to still control the ipod with the clickwheel, mostly use the ipod's DAC to produce sound, and so will not work.
I opened my ipod to see if i could find the problem and only got a little closer to the issue. The problem chip appears to be on the logic board between the lower-right of the click-wheel and the hard drive.
If anyone has fixed theirs, I would be curious to know how...
I found that there are a few devices(i havent been able to identify exactly what kind they are,but the seem to be capacitors? maybe for multiple parts of the circuits at once,since they are connected with more than two pins)that look like black squares,in the area of the dac.They are on the opposite side to the dac.After numerous failed attempts to resolder the dac pins,i stumbled upon one of these as the likely culprit,the one closest to the inner metal frame when reassembled.I being the psycho i am ultimately slowly shaved away the top package material on the little device/cap/whatever,and soldered two(i tested which two should connect with a very small flat head screwdriver),although i may have ended up soldering more than two of them,but anyway,they were at a diagonal from the top left(when looking at the ipod from the back)to the lower right.And yes it is normal to be completely confused lol i wish i had a photo,if i find one i'll post.anyway it works now at least until my solder comes loose lol
mrrandom

Hillsboro, OR

#21 Sep 20, 2012
looks like someone else found it as well,wish i was smart and had a heat gun lol(might melt something else though ha):

http://forums.macnn.com/t/351485/no-sound-ipo...

the same component i was talking about is the one hes poking at with the stick while heating it.(hard to see but like i said above,it's the one closest to the frame.Hope it helps
David Prabhu

Nassau, Bahamas

#22 Mar 3, 2013
Zach wrote:
I had the issue with no sound but music was showing it was playing. Tried this trick and ipod now works. No need to go in to support store, but if the problem comes back I'll know what to do. Great Tip!
<quoted text>
What's the trick?
David Prabhu

Nassau, Bahamas

#23 Mar 3, 2013
What's the trick?

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