The screens are going black at Robert...

The screens are going black at Robert Paul TV

There are 57 comments on the TwinCities.com story from Feb 24, 2010, titled The screens are going black at Robert Paul TV. In it, TwinCities.com reports that:

Ben Albaugh, owner of Robert Paul TV since 1987, sorts through equipment in the Roseville store s service department Saturday.

Join the discussion below, or Read more at TwinCities.com.

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Geezer

Maple Grove, MN

#44 Feb 25, 2010
Fonz wrote:
<quoted text>Wait till it stops working and see how good your service is.
When is the last time you had a tv stop working that worked when you brought it home? Electronics (and stuff in general) is so much better now than in "the good old days" it's just amazing. And if you think mom or pop is going to help you out with faulty merchandise think again. Like I said before, I lived the "good old days". If you want to live in the past, fine. I wouldn't go back.
Geezer

Maple Grove, MN

#45 Feb 25, 2010
Typical wrote:
<quoted text>
You are now past their return policy period. Are you strong enough to lift it into your car, take it to the UPS store, pay to have it shipped to the manufacturer now? Ever priced shipping a T.V.? Not cheap! But, the "nice" people at the "UPS store" will gladly take your credit card and swipe it to do so. Soooooo convenient!!
For every good tale from a big box store, I'm sure people will have 10 more about apathetic attitudes, rudeness, unfair returns policies, and general incompetence. Also, if you DID have a problem with your T.V., do you suppose this "nice young person" who they pay $8.50/hr will have a CLUE what's wrong with it? Not a chance.
Actually, yes I can lift it into my car, tvs are a lot lighter now than they used to be. If something DID go wrong with it outside of the return period do you really think mom or pop is going to be able to fix it? For free? Do you really think mom and pop's employees are making a living wage? Not a chance.

“Ahhhh hee ahw”

Since: Aug 09

Twin Cities

#46 Feb 25, 2010
Typical wrote:
<quoted text>
You are now past their return policy period. Are you strong enough to lift it into your car, take it to the UPS store, pay to have it shipped to the manufacturer now? Ever priced shipping a T.V.? Not cheap! But, the "nice" people at the "UPS store" will gladly take your credit card and swipe it to do so. Soooooo convenient!!
For every good tale from a big box store, I'm sure people will have 10 more about apathetic attitudes, rudeness, unfair returns policies, and general incompetence. Also, if you DID have a problem with your T.V., do you suppose this "nice young person" who they pay $8.50/hr will have a CLUE what's wrong with it? Not a chance.
Bullhonky

New TV's weigh ~40 lbs. Id say UPS charges would be in the $20 neighborhood, depending where it goes. You want a quote give me actual weight and ship to zip... take 2 seconds to plug the numbers into worldship.

It strains no credulity to think a young person is familiar with technology. Kids these days are very tech savvy
Typical

Minneapolis, MN

#47 Feb 25, 2010
Geezer wrote:
<quoted text>
Actually, yes I can lift it into my car, tvs are a lot lighter now than they used to be. If something DID go wrong with it outside of the return period do you really think mom or pop is going to be able to fix it? For free? Do you really think mom and pop's employees are making a living wage? Not a chance.
The RETURN PERIOD is different from the WARRANTY TERMS. Read the small print and you'll see the convenience of paying a few bucks less initially is far outweighed by the hassles and expense of having to return it to the manufacturer yourself. It used to be that you could return something for a warranty repair to the store you bought it from and they would take care of you, the customer. Now, you get to do much of the job of resellers for them, once again for the "convenience" and appearance of saving a buck.
61 years in business tells me RP employed and supported more than one individual in its time. The proceeds from that business were more likely to be re-invested locally than is the case under multi-national conglomerates. I'm quite certain RP probably didn't take out life insurance policies on their older workers like the Walmarts of the world.
If you are seriously suggesting the "big box" phenomena is "good" for Americans, you ain't learned a darn thing in your 80 years.
Typical

Minneapolis, MN

#48 Feb 25, 2010
sock wrote:
<quoted text>
Bullhonky
New TV's weigh ~40 lbs. Id say UPS charges would be in the $20 neighborhood, depending where it goes. You want a quote give me actual weight and ship to zip... take 2 seconds to plug the numbers into worldship.
It strains no credulity to think a young person is familiar with technology. Kids these days are very tech savvy
It cost me $25+ to ship a 10 lb. box yesterday.
So let's see...
$75 for a Sam's club membership
$50 (Conservatively) if you need to ship the TV.
Gas, time, etc...
Yes, that $175 savings is going a long way, isn't it?
Geezer

Maple Grove, MN

#50 Feb 25, 2010
Typical wrote:
<quoted text>
The RETURN PERIOD is different from the WARRANTY TERMS. Read the small print and you'll see the convenience of paying a few bucks less initially is far outweighed by the hassles and expense of having to return it to the manufacturer yourself. It used to be that you could return something for a warranty repair to the store you bought it from and they would take care of you, the customer. Now, you get to do much of the job of resellers for them, once again for the "convenience" and appearance of saving a buck.
61 years in business tells me RP employed and supported more than one individual in its time. The proceeds from that business were more likely to be re-invested locally than is the case under multi-national conglomerates. I'm quite certain RP probably didn't take out life insurance policies on their older workers like the Walmarts of the world.
If you are seriously suggesting the "big box" phenomena is "good" for Americans, you ain't learned a darn thing in your 80 years.
Goodness gracious, did we get up on the wrong side of the bed this morning? One thing I have learned is that bitter and angry people don't tend to live as long. I intend to enjoy my large HD tv for quite some time, and in the highly unlikely event that it fails I'll probably just go to Target and buy a larger, cheaper and better one!
Semper Carry

AOL

#51 Feb 25, 2010
Da Crusher_RIP wrote:
The face of many retail businesses change over a period of time, from the corner mom & pop grocery stores that went out of business with the growth of supermarkets 40 years ago to the electronic/appliance store businesses. As someone posted earlier, it is a cycle. It seems that the very few small businesses that are still thriving are for example the neighborhood hardware stores and bakeries. I always try to give our Hardware Hank store in Eagan as much business as I can, but even they do not try to compete with the Home Depot's of the world. They have their niche and I hope they can continue to do so.
Finally, to put a political spin on this story is purely asine.
I try to give business locally too and am paying attention to see if anything we buy is 'made in America'. If everyone did this, maybe, just maybe, the economy might come back. I'd add the likes of Hobbitt Travel to this list although maybe for a different reason with all the online stuff.
Fu Shu Mang

Saint Paul, MN

#52 Feb 25, 2010
StPaul TheNewDetroit wrote:
Roseville could have helped by lowering property taxes and the state could have helped by cutting taxes!
NOW WE ARE IN A DEATH SPIRAL FOR BUSINESS IN THIS STATE. EVER NOTICE HOW ST PAUL LOOKS LIKE DOWNTOWN DULUTH??? REAL EMPTY!
That's quite a compliment. Its more abandoned like Detroit.
Dead and Buried

Saint Paul, MN

#53 Feb 25, 2010
Typical wrote:
<quoted text>
The RETURN PERIOD is different from the WARRANTY TERMS. Read the small print and you'll see the convenience of paying a few bucks less initially is far outweighed by the hassles and expense of having to return it to the manufacturer yourself. It used to be that you could return something for a warranty repair to the store you bought it from and they would take care of you, the customer. Now, you get to do much of the job of resellers for them, once again for the "convenience" and appearance of saving a buck.
61 years in business tells me RP employed and supported more than one individual in its time. The proceeds from that business were more likely to be re-invested locally than is the case under multi-national conglomerates. I'm quite certain RP probably didn't take out life insurance policies on their older workers like the Walmarts of the world.
If you are seriously suggesting the "big box" phenomena is "good" for Americans, you ain't learned a darn thing in your 80 years.
You dont sound like you have learned anything compared to the Geezer. As consumers we only know suppliers by the service provided and the cost of their products. If you want to break down employees income or ask if they picked their nose that morning it's fine with me. The Geezer has learned to adapt to the new realities of life today while you sound like you are stuck in 1969. I'm older too and believe me that while its nice to have memories of how it was possible to repair items, those days have been left in the past. I can't think of any items made in the "old" days that I would want over most current ones. Sometimes the old days seem better than they actually were. The Geezer has a couple of decades on me but I hope I still am kicking like he is at that age.
tv_guys_wife

Saint Paul, MN

#54 Feb 25, 2010
Wow, lot's of cluelessness around here. Yes, there is PLENTY of tech in TV's these days that is still repairable. And nearly half the home calls my husband went on required TWO guys to deal with the TV, not because of weight but size. You want to take that thing down yourself and ruin the screen? And then cart it back to some store? Don't think so!

Do you want to ship that giant Vizio from Sam's back through the US mail to get it repaired, because that is what that great warranty covers. Think it'll make it back through the mail okay to you? Yes, modern TVs do break. The service dept. at Robert Paul had plenty of work, and they weren't fixing old stuff.
As far as big box stores, we go there too, but they don't necessarily sell the exact same item as another store, even if the model number is the same or close. Do some research.

And yes Robert Paul did pay a living wage, and then some. I'd bet the great BB pays about half that. Hope not but I wonder. In the meantime were super blessed that I'm working so we at least are fine.
Livin Woodbury

Saint Paul, MN

#55 Feb 25, 2010
Cap n Tax -means we all have to buy new TV sets the meet high efficiency ratings.

Who gains and loses on that deal???
Yes however

Saint Paul, MN

#56 Feb 25, 2010
Billy Bob wrote:
<quoted text>94%of Wallyworld employees have health coverage.
They do, however it is paid for by the tax payers not Wallyworld!
Soochie boy

Minneapolis, MN

#57 Feb 25, 2010
Tell 'em the Rookie sent you....
Barrel O Fun

Minneapolis, MN

#58 Feb 25, 2010
Geezer wrote:
<quoted text>
When is the last time you had a tv stop working that worked when you brought it home? Electronics (and stuff in general) is so much better now than in "the good old days" it's just amazing. And if you think mom or pop is going to help you out with faulty merchandise think again. Like I said before, I lived the "good old days". If you want to live in the past, fine. I wouldn't go back.
And when that old TV or electronics stops working folks should be smart enough
to replace it with a newer model that just came out instead of paying
double the price of their old TV or electronics just to fix it.

Donate the old ones to the recyclers they will be happy to ship it away to
China for recycling.
Flood1

Saint Paul, MN

#59 Feb 25, 2010
Not every Mom and Pop store is great...some of them suck. The small business owners I worked for wrote off personal expenses on their business taxes, and hired their incompetent family members and friends. On the other hand, some are great. I found Robert Paul's service department to be incompetent and moved onto another Mom and Pop.

Those of you arguing for tax breaks for small businesses like Robert Paul TV because it will save jobs or lead to new jobs...it ain't necessarily so. Sometimes it leads to wealthier owners. You know...the wannabe Denny Heckers and Tom Petters of the world.
tv_guys_wife

Saint Paul, MN

#60 Feb 26, 2010
"Incompetent" wow, a little harsh in a public forum with no back up or date.

Most people running a small business are not wealthy, far from it. I don't know that tax breaks are the thing though. Making it very easy to hire/fire employees might be the thing - Denmark has a 2% unemployment rate STILL because it's easy to fire people and therefore easy to think about hiring more employees. Even emotionally it's easy to fire if necessary because they have very generous unemployment so business owners know they are not putting the employee/family at risk.
chris

Minneapolis, MN

#61 Feb 26, 2010
too bad

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