Attorney General sues Sprint Nextel o...

Attorney General sues Sprint Nextel over consumer complaints

There are 106 comments on the KARE 11 TV story from Sep 28, 2007, titled Attorney General sues Sprint Nextel over consumer complaints. In it, KARE 11 TV reports that:

“I'd like to give their CEO a big kick right in the patootie.”

Cell phone companies are all about talking. But these days the talk from cell phone users has Sprint Nextel in trouble with the state of Minnesota. via KARE 11 TV

Join the discussion below, or Read more at KARE 11 TV.


Smyrna, TN

#86 Aug 22, 2011
Sprint is Awful wrote:
I purchased my Sprint phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008. I repeatedly submitted the rebate request and each time Sprint claimed the requested was never received. After submitting the rebate request numerous times via mail, fax, and email each and every time with Sprint continuing to claim the rebate request was never received I began filing rebate fraud complaints against Sprint in March 2009 and I still have not received a rebate check. Sprint has lied to me and the Better Business Bureau about this matter. This company has no intentions of sending the rebate check and that is fraud! As of Friday, 06 June 2009 I have filed a rebate fraud complaint with the following 56 agencies/sites/blogs and will not stop until I receive my rebate check and three months free service for this blatant fraudulent behavior. When this is over, Sprint will wish they never heard of me and I will be a prepaid cellular user.
1. Ripoffreport (Wednesday, 18 March 2009)
2. Planetfeedback (Tuesday, 24 March 2009)
3. MeasuredUp (Tuesday, 24 March 2009)
4. Complaints (Wednesday, 25 March 2009)
5. My3cents (Thursday, 26 March 2009)
6. Better Business Bureau (Friday, 27 March 2009)
7. Consumer Affairs (Friday, 03 April 2009)
8. Texas Attorney General’s Office (Tuesday, 05 May 2009)
9. Complaintbook (Thursday, 07 May 2009)
10. Pissed Consumer, I’m Pissed (Thursday, 07 May 2009)
11. ShamScam (Sunday, 10 May 2009)
12. CanYouTrustThem (Sunday, 10 May 2009)
13. Texas Consumer Complaint Center (Monday, 11 May 2009)
14. Consumer Watch Dog (Monday, 11 May 2009)
15. American Bad Business List (Tuesday, 12 May 2009)
16. National Association of Consumer Advocates (Tuesday, 12 May 2009)
17. Call for Action (Tuesday, 12 May 2009)
18. Consumer-Action (Tuesday, 12 May 2009)
19. In Bad Company (Wednesday, 13 May 2009)
20. Business Reporter (Wednesday, 13 May 2009)
21. Complaints Board (Wednesday, 13 May 2009)
22. Consumer Fraud Reporting (Wednesday, 13 May 2009)
23. MyWoes (Friday, 15 May 2009)
24. iRipoff (Friday, 15 May 2009)
25. Totalripoffs (Friday, 15 May 2009)
26. Walletpop (Friday, 15 May 2009)
27. Federal Communications Commission (Monday, 18 May 2009)
28. WeeklyGripe (Monday, 18 May 2009)
29. Infoworld (Monday, 18 May 2009)
30. Yelp (Saturday, 23 May 2009)
31. Mary Hunt (Debt Proof Living, Tuesday, 26 May 2009)
32. Sensory Metrics (Tuesday, 26 May 2009)
33. Where’s The Service (Tuesday, 26 May 2009)
34. URADEADBEAT (Tuesday, 26 May 2009)
35. CompanyNameSucks (Tuesday, 26 May 2009)
36. Just Bad Service (Tuesday, 26 May 2009)
37. Sick of Being Screwed (Tuesday, 26 May 2009)
38. Webmaster-Talk (Tuesday, 26 May 2009)
39. Buzzle (Tuesday, 26 May 2009)
40. Associated Content (Tuesday, 26 May 2009)
41. My Biggest Complaint (Tuesday, 26 May 2009)
42. No Customer Service (Wednesday, 27 May 2009)
43. Bolta Consumer (Wednesday, 27 May 2009)
44. Phone Scoop (Thursday, 28 May 2009)
45. Howard Forums (Thursday, 28 May 2009)
46. Customers Are Always (Friday, 29 May 2009)
47. Hodu ( Friday, 29 May 2009)
48. Money Central ( Friday, 29 May 2009)
49. Suite 101 ( Friday, 29 May 2009)
50. Remarkable Communication (Friday, 29 May 2009)
51. Effortless HR (Friday, 29 May 2009)
52. Service Untitled (Friday, 29 May 2009)
53. Business Week (Friday, 29 May 2009)
54. 7 On Your Side (Saturday, 30 May 2009)
55. Consumer Vigilantes (Sunday, 31 May 2009)
56. Consumer Action Group (Monday, 01 June 2009)
Contact your state Attorney General's office. They have a consumer complaint department that may offer you a solution. The number will be available online if you can't find it in your phone book.
I am very proud to see this type of post. Pro-action is the ONLY way to stop this type of corporate behavior!

Smyrna, TN

#87 Aug 22, 2011
Jean Jurkiewicz wrote:
If anyone know of a class action we can join please let me know. I am so tired of fighting these people Fcc was no help at all. Jean at [email protected] in CA.
Someone has posted that there is a class action suit in CA (I think). Contact your attorney general's office (number available online) to see if you qualify to join the suit.

Smyrna, TN

#88 Aug 22, 2011
Cleve Miller wrote:
SPRINT IS A RIP OFF! I have been a customer of Nextel for 18 years. Two years ago, I was advised by Nextel to go to Sprint, since Sprint had taken over Nextel. I have been with Sprint now for almost two years, total 20 years.
I have spent as much as eight a day on the phone, concerning billing issue, service issues etc. I recently went to ATT (wonderful) but still having the same problems with Sprint. Billing, service and many other issues. The kicker is, I AM NO LONGER A SPRINT CUSTOMER!!!
Your another Tennessean! I live in Murfreesboro. Please contact our state attorney general's office with your complaints. I plan to as well. If there are at least 25 of us, they may file a class action suit.

Smyrna, TN

#89 Aug 22, 2011
The Man wrote:
O ya, and when you buy a phone and the amount is applied to your account, and are charged for the phone.
You would STILL owe the EXACT same amount if sprint had applied the payment to the phone, cause instaed of owing for a phone, you would owe for charges instead
At the end of the day, the exact same amount at the exact time time would be owed.
I want everyone to think about that for a minute
You misspelled 'instead' the first time you used it. You say you like to point out the mistakes of others in one of your posts, well now it's your turn. See there now, no one is perfect, especially you.

Smyrna, TN

#90 Aug 22, 2011
Anne wrote:
Sprint has owed me money since 2006. Today the amount they owe me is $673.91, and they refuse to pay me.
Each month for over a year, I have received a statement from Sprint showing the credit on the account. The statement says:“Total Credit Balance, Do Not Pay” in the amount of $673.91.
I repeatedly request a refund for this account in that amount (since I canceled this particular account a year ago). Sprint refuses and now is asking me to provide documentation that I paid this amount to them.
They then provide me a fax number to send this documentation--but the fax number has a recorded message that says "This number is no longer in use."
Just my opinion, hope this helps.
I think the statement 'Total Credit Balance' means that the company has credited or placed in your account WITH THEM the amount of $673.91. Instead of paying you directly, they just credited your monthly billing account. If this is correctly interpreted by me, it means that you DO NOT have to pay any money to them for service until your bill goes over, or has satisfied, the amount of $673.91. Once your bill is over, or has satisfied, that amount---then, you begin paying your monthly billing statement as usual. I hope this helps and is the correct information for you.

Smyrna, TN

#91 Aug 22, 2011
Anne wrote:
Sprint has owed me money since 2006. Today the amount they owe me is $673.91, and they refuse to pay me.
Each month for over a year, I have received a statement from Sprint showing the credit on the account. The statement says:“Total Credit Balance, Do Not Pay” in the amount of $673.91.
I repeatedly request a refund for this account in that amount (since I canceled this particular account a year ago). Sprint refuses and now is asking me to provide documentation that I paid this amount to them.
They then provide me a fax number to send this documentation--but the fax number has a recorded message that says "This number is no longer in use."
So sorry! I had a very DUH moment when I replied to your post earlier.
Keep ALL statements where this credit is listed on your account. YOU do NOT have to provide proof to them that you paid that amount to them. Each statement you received from them that credits the money, is indeed their acknowledgment that they owe you.
File a claim in your general sessions court. Be sure to request the return of your filing fees (usually less than $200) and any other expenses you can think of that you have paid pursuing this matter. Be sure to remember that they must pay you INTEREST (usually 10%) on the money for the entire 8 years in which they have kept it from you! I would apply the interest monthly. Yes, that means 10%, applied 12 times, for 8 years! You will double what they owe you in just interest! And, this is the law. That's all your asking for, WHAT IS LEGALLY YOURS! Also, bring all those statements to court with you. If you can provide anything, even just a witness or a bank withdrawal statement, that illustrates you sent them that amount of money, apart from their OWN STATEMENTS, bring it or he/she with you as well. Be sure you are overly prepared and you will get your money.
One other thing, the bad news....
Ask a local attorney or the clerk at the courthouse to check your statute of limitations on this issue. Most statutes of limitations are 1 year. This means, that you have 1 year to file a lawsuit after the occurence of the issue. Or, the day that you knew Sprint wasn't going to refund to you your money, a time-clock began ticking. That time-clock will tick for as long as the statute of limitations is, for this type of lawsuit, in your state. If it is for 1 year, the time-clock ticks for 1 year. The thing is, once the time-clock stops ticking, you can no longer file a lawsuit. Therefore, if you don't take action quickly, you will run out of time and Sprint will get to keep your money.
Please don't let them get away with this. Because, if you do, it will continue to happen to others. Companies, literally, count on people to do nothing in these type of cases. This is because the more people that don't take them to court and fight for their rights, the more money for the company. The corporate world knows, statistically, how many people will fight and how many won't. Based on these statistics, they know nearly exactly how many people they can criminalize and steal from in order to increase their profits. So, don't get mad, GET EVEN! This is THE ONLY THING that will cause this type of company to lose money. And if you don't do anything, like so many Americans do, then you become part of the problem. It's all too true. You become the reason this type of predator exists.

Smyrna, TN

#92 Aug 22, 2011
Arno wrote:
I paid 640$ for 2 phones to sprint nextel, they send the wrong phones and
told me to return it, 6 months later never get a refund, never get a new phones and customer service when they don't hang up on you, told me that i owned them 640$ more??? when they were suppose to refund me the first 640$ that i paid!!! they stole me 640$ they want another 640$ and my credit score get hurt because of this...and you are completetly F... until you don't take an attorney who charged you more then what you already lost
Take them to general sessions court! No attorney needed. And please, see my other replies. I am an attorney and there should be enough information within these to keep you from having to need me.:-) See, not all attorneys are evil, greedy, souless beings. Indeed, we just get bad press because the people we help aren't usually rich and popular.

Oldsmar, FL

#93 Oct 10, 2011
I won't bore you with the gory details. All I will say is worst customer service of any company, ever. No one is empowered to help solve problems. They mess things up, overcharge, and we spend months trying to correct. Run, don't walk, away from the nearest Sprint store.
T-Cellular FL- BAD CO-RUN

Tampa, FL

#95 Nov 15, 2011
I have problems with the 4G connection speed and even more trouble with dropped calls. I purchased cell phone service from a franchise named T-Cellular in Florida. I am being totally ignored by the franchisee, sales rep, and Sprint Corp refuses any assistance. I have been trying to return my new phone, within the first two weeks trial period, for over six weeks. Obviously, it is impossible to exchange a phone within a trial period if no one will return your calls. The quality of phone service is poor even though the price is good. Customer service is the worst next to Metro PCS, but at least I expected it with them. I would not advise using T-Cellular or having Sprint as a service provider.

United States

#96 Feb 9, 2012
Is Sprint-Nextel a corrupt organization?

There is a sameness here that should be obvious to anyone who reads this pile of complaints. Sprint-Nextel seems to care about just one thing: you paying them money. There is no customer service. People at Sprint-Nextel routinely promise anything and do nothing or blame the customer for some failure. This seems to be a dishonest organization; dare I say it, a corrupt organization that has zero regard for anything but their compensation.

Last winter they changed something that stopped my MiFi 2200 internet connections. I went from high speed to no speed. I called, I complained to customer disservice, and I even wrote to senior executives, including president Dan Hesse. Nothing was done. I was paying monthly for zero. They promised to fix things again and again and did zilch!

When I stopped paying them, they sent me the usual demand junk. I did what they had done to me...ignored them. But, then, they upped the ante by putting two questionable collection agencies on my tail who demanded over $300: North Shore Agency and Bureau of Recovery.

Go ahead, Google "complaints Sprint" then the same for North Shore Agency and Bureau of Recovery. You will find the sameness...questionable practices. No one of authority is paying attention and these people are taking advantage of the inattention.

I've heard that for every ONE written complaint you see, there are hundreds or thousands who will not write anything. So, what does that tell you? It suggests to me that they routinely lie and cheat hundreds of people daily.

I am not going to pay them. In court, I will introduce my letters detailing what didn't take place. I will also introduce the multiple complaints on various internet sites to show a pattern of unresponsiveness and lying.

This January, a year after they failed to restore my internet service, I got a hot-spot through AT&T (previously Cingular) who has provided me with excellent cell phone service since 1992.

I am filing complaints against Sprint with the local district attorney, the state Attorney General, the U.S. Attorney General, the Kansas Attorney General, the Federal Trade Commission, the Federal Communications Commission, the Wall Street Journal, USA Today, the New York Times, the Better Business Bureau in Kansas City (which I read has nearly 100,000 complaints against Sprint but refuses to reduce their rating to less than C because they [BBB] cannot bite the hand that feeds them), The Washington Post, the Kansas City Star, 20/20, 60 Minutes, Time, the Postal Inspectors, on and on and on.

Use your imagination; surely you can think of someone who might give them the scrutiny they so richly deserve...or you can support my complaints with regulators and the press that Sprint seems to be an outlaw organization. Sprint dishonesty and abuse needs to be stopped.

If you are not joining me in my crusade against these people, then the old saying goes for you: IF YOU ARE NOT PART OF THE SOLUTION, YOU ARE PART OF THE PROBLEM.

When regulators see how unresponsive and abusive Sprint is, some one of them, perhaps all of them, will descend on Sprint and punish them big time. If this is the only place YOU complain, it is like one extra drop of water over Niagara Falls.

Don't just sit something! Sprint will regret it if enough people make loud noises.

Willoughby, OH

#99 Apr 24, 2012
I have been a loyal Sprint customer since 2004. Recently I have been very disappointed with Sprint’s customer service. I feel that the company has not lived up to its reputation for excellence.

On April 19, 2012 I called to pay a $50 payment arrangement that was previously made and late by 2 days. I was instructed by the Customer care representative that the option to pay $50 was still available in order to have my services restored. I communicated with the operator that I could pay $40 and was told that she couldn’t accept any less than $50. I told her that I would have to call back later that day. After being upset that she was not being reasonable I asked to be connected to another department to look into breaking my ties with Sprint. Later that day around 8:00 pm I called back to pay the $50 after borrowing $10 from a coworker to equal the $50 arrangement I was previously told was still available only to find out that this operator placed a memo on my account claimed I DENIED to pay the $50 which was false.
The next operator instructed me to then speak with a supervisor. I told him the situation and was then told that since I “denied” the payment I would now have to come up with $99 as if he was cutting me some kind of deal after I communicated that I only had $50.

Today, April 24, 2012 I called again to inquire about making a $70 arrangement toward my balance and was told I NOW had to pay a minimum of $150!! By ANOTHER Sprint customer care representative by the name of Erica. I don’t think this is fair at all and was told by HER manager by the name of Heather the options that are offered to me can change from day to day and even the same day. I don’t see this as fair or professional lacking consistency.
So I now have been without a phone since April 19th due to a mistake made by one of YOUR representatives and I STILL cannot make any arrangements because I’m being given the run-around that now I’m too past due, but when I called last week no one wanted to work anything out with me.
I am disgusted with Sprint and until now was happy with my service and would like for this issue to be further investigated because I feel I have been treated both unfairly and unprofessionally.
Salvador Gasca Jr

San Leandro, CA

#100 Apr 28, 2012
Have been with sprint for over 2 years nothing but wonderful when it comes to customer service whenever I am late on a payment they are glad to make a payment arrangement with me I never have had any trouble with my service I have nothing but good things to say about sprint those of you who are willing to bad mouth such a great customer support may provider shame on you for having said those terrible things about this wonderful outstanding company.

Richmond, VA

#101 May 4, 2012
Karen wrote:
My son has had reception problems with his Sprint phone since the day we purchased it, mostly in the house. We finally took it to a Sprint store and were told that an indicator within the phone turned "red", and that the phone had water damage. The phone has never been exposed to water and everything else on the phone works, it just has bad reception. They went on to say that insurance doesn't cover water damage. It's the stupidist thing I've ever heard. Any suggestions on what to do?
i'm sure your son has never lied. and insurance covers liquid damage, with a deductible. and btw, stupidist isn't a word
mtm 02

United States

#102 May 21, 2012
I paid more than all my freinds on a monthly basis,paid them on time.Till I needed customer service, frankly, there is none.I refuse to pay the outrages bill they sent out.Cust. service informed me it was all taken care of till I got my bill. Something should be done,till then, its business as usual at Sprint.
ray smoe

Fairhaven, MA

#103 Jun 5, 2012

San Antonio, TX

#104 Jul 18, 2012
wow about sprint and nextel i feel the same way I'm really stressed about there service like literally i feel like i should be compisated for my stress its at a 10 right now i don't get no service and there answer is if u think its bad its going to get worse

West Hollywood, CA

#105 Aug 6, 2012
Are there any attorney's out there representing consumers against Sprint?
Richard Sablan

Los Angeles, CA

#106 Oct 28, 2012
Well sprint has done me way wrong after being a customer since 2009 till present, they manage to not tell you that iPhones are not covered under total Protection plane. I have four lines with this company and two of devices were damaged brought one device to sprint tech in Hawaii and according to them the device was repaired. After driving 45 minutes in one direction to and from the phone decides to glitch on and off when it was just a screen issue called sprint and they said being it back down I asked can I just have phone mailed to them and replace with exact same device and said that I have to bring back to the sprint tech. I had to pay 100 dollors for a factory defective device. 2nd phone black berry curve almost similar problem phone would go off and on while texting or scrolling through programs when buttons were pushed then all of the sudden dead even while plugged in it will try to power up the die. We were advised to mail back to sprint and they sent another phone which I think they sent the same phone back because problem still exsisted every little detailed problem was the same we contacted them and was told its the batter and that we had to purchase. After trying to let them know we as paying customers deserve Better treatment and service and that i will cancel my subscription with them and find a better mote customer oriented provided they then decided to give us battery at no charge, but still still the same issue and called again and then they wouldn't replace the device I asked them if they can cancel that particular devices and they said we would have to pay as an upgrade for two defective devices I disagreed and to top it all off they still made me pay for the monthly payments for those devises. Due to me leaving for a 1 year deployment and made it nearly impossible for me to switch plans so I could keep in contact I rode it out in hopes to show my loyalty to conpany, but as I though lt today my iPhones screen is partially black service tech at apple store Hawaii had brought my device to tech and said its a factory defective phone and that because I got it from sprint that I would have to call then in regards to the insurance plan I purchased with them and as I knew it was gonna happen they said plane out your insurance doesn't cover iPhones I was like you gotta be kidding me I pay for 4 phones 3 iPhones and still not working and out of commotion, why am i still paying for insurance for then he couldn't answer calls his manager after I say that's fine I will ride my contract out because they keep screwing me and that I will cancel all my subscription with them manager tries to pull a fast money scam on me and it didn't work this time he says oh you have one more upgrade we can do this two ways either you can use the upgrade your device and pay 245.00 or sprint will pay half to get phone repaired, I was like you gotta be kidding after everything you guys have done to lose my trust in your company how about hell no ill ride the contract out and then in done with you all. Now is there a way if anyone knows If I can get them on this issue you know does it smell like a lawsuit on them. Please help disabled veteran in Hawaii.
Mike DeLeo

Port Saint Lucie, FL

#107 Apr 18, 2013
I own three iden i880 phones ,one i355 ,and one i365 all working fine . i love these cell phones they cost .1600 dollars/ i also have wilson amplifiers and various antennas about 1000 dollars cost ALL THIS EQUIPMENT WILL SOON BECOME WORTHLESS WHEN NEXTEL SHUTS DOWN ITS NEXTEL/IDEN SIGNAL
Justin Sloan

Emeryville, CA

#108 Apr 23, 2013
Sasme problems with Samsung - they claim it has water damage but has never been near water. Please let me in on any lawsuits against them!

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