Attorney General sues Sprint Nextel over consumer complaints

Sep 28, 2007 Full story: KARE 11 TV 105

“I'd like to give their CEO a big kick right in the patootie.”

Cell phone companies are all about talking. But these days the talk from cell phone users has Sprint Nextel in trouble with the state of Minnesota. via KARE 11 TV

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Beverly Endicott

Sugar Land, TX

#1 Oct 5, 2007
I am shocked at all of the complaints against nextel/sprint. I cannot understand why after all these complaints that their customers ( including myself) have filed that they are still getting away with it. When I thought before it was a small number it was bad enough, but with the amount of complaints I know about now it saddens me to no end that I am stuck with another year of their service that only works half of the time.
deb

Hamilton, Canada

#2 Oct 9, 2007
I recently purchased 2 phones and the Disney cell phone service. I agreed to pay the two activation fees (one for $25.00 and the other $35.00) based on the understanding that I was going to have a TWO YEAR contract.
Two weeks after I received my phones and activated my service I received e-mail from Disney notifying me that you are closing business. Although I was disappointed I was glad to hear that the company would issue refunds. However I have just been informed that your company will NOT refund the activation fees, which is absurd.
I now have to go and sign up for new service and pay their activation fees. I would never would have agreed to pay the activation fees had I known I would have the phone and service for ONLY 3 months. This is extremely poor customer service and I am strongly requesting a refund of the $65.00.
Please respond as soon as possible. If this situation is not righted I will be forced to go to the better business bureau and will post this issue on several of the most viewed customer rip-off websites.
I greatly appreciate your attention to this matter. and look forward to your response in a timely and customer service oriented issue.
D Johnson

Plant City, FL

#3 Nov 14, 2007
In July of this year (2007) I upgraded my Sprint Nextel phone. I went to Georgia last week and the temps got into the 40ís at night. I left my sprint Nextel phone in my truck with the windows closed. Following that, the phone works, however, the display, although lighting up, will not display anything. No background, contacts, nothing. I took the phone to the Sprint store in University Mall where it was purchased. They said they could see that it was not water damage, and referred me to the Sprint store on Dale Mabry where there was a techinician who could look at the phone. I went to that store, and the first person I spoke with said that the technician would try to repair the phone, and if it could not be repaired, that I could purchase an identical phone for $55.00. She said come back in an hour. I returned and spoke to another person who claims that the phone had water damage, and therefore, I would have to purchase a used phone for approximately $200.00 and that the $55.00 replacement did not apply. I explained that there was not water damage, that the cold weather was responsible. I was basically told that I was a liar. I could pay $200.00 for a used phone or pay $150.00 to end my contract. I was told that since I upgraded in July that I could not pay to upgrade my phone as they only allow one upgrade per year. This is an absolute outrageous rip off and a racket. The phone did not have water damage. Maybe it has damage from the dampness caused by the cold weather, but not water damage. The phones should work in the cold. I plan to turn this over to the Attorney Generalís Office for investigation. Sprint Nextel does not care about their customers, particularly the management of the North Dale Mabry office in Tampa, FL. They have a racket going on. Let's deny that our phone was a fault and claim water damage by the customer so that they will have to pay $200.00 for a used phone when someone walking in the door can buy a new phone for $49.00. This needs to be investigated. It is probably a nationwide scheme to defraud their consumers.
Jdipaolo

Durham, NC

#4 Nov 20, 2007
Nextel is terrible with there service. I will never sign another contract with them again.
Subpoenas

United States

#5 Nov 20, 2007
We found two great websites that offer Subpoena information. In addition to the useful resources on these sites we also learned the folks who own the sites are private investigators and process servers. Their websites are http://www.FederalSubpoena.com a site all about district and Federal subpoenas and the other site is http://www.WitnessSubpoena.com this site offers up information about subpoenas and subpoena services.
grapepudding

Seabrook, NH

#6 Dec 3, 2007
Ever since I lost my phone last summer and had to replace it, I have had one headache after another dealing with Sprint. I am convinced they are the devil. I am an easy to please consumer and not easily riled. But their customer service has me infuriated. They basically just scam people out of money and don't care. When you call their 800 number, you are on hold forever, and when you do get someone, they barely speak English and can't help you.
Atlanta unhappy

Tucker, GA

#7 Dec 27, 2007
I called nextel to check on my account as to when the contract would expire...was told by customer service that i did not have a contract, it was on a month to month. Two weeks later i get a bill for $200.00 disconnect charge, the same evening i called nextel, total time on line 58 minutes and was disconnected....the following day i called back, as I had expected was was told that i had to pay the disconnect fee,according to nextel my contract would expire may 08....i would never recommend nextel (sprint)
Jo Ann

Brooklyn, NY

#8 Jan 2, 2008
In Sept. I contacted Sprint about a discount that was offered by my company. The person spoke English, was very knowledable and told me I could get a better plan and save a huge amount of money, we have five phones. I agree to the plan, he sends me a free phone and I thought all was right with the world. October comes and I get a bill for over 500, I called, on hold, cut off, bottom line, 1 1/2 hrs. later, they know what I'm talking about and I will get a new bill. November comes I owe over 1000, I called the corporate office after spending literally two days trying to talk to someone who would just tell me I owed the money. Finally called corporate office and they gave me the orignal contract that I was promised in September, said I owed 260 for the past due amount and my new plan was 126 a month. Send it the 260, just got my bill. It's for 840.00... now what do I do? I will call corporate again, but this is insane, I want out of the contract and I will find out how to do it without penalty. I am also filing a complaint with the FCC.
Karen

Charlotte, NC

#9 Feb 2, 2008
My son has had reception problems with his Sprint phone since the day we purchased it, mostly in the house. We finally took it to a Sprint store and were told that an indicator within the phone turned "red", and that the phone had water damage. The phone has never been exposed to water and everything else on the phone works, it just has bad reception. They went on to say that insurance doesn't cover water damage. It's the stupidist thing I've ever heard. Any suggestions on what to do?
Mary Lee

Huntingtown, MD

#10 Feb 20, 2008
Beverly Endicott wrote:
I am shocked at all of the complaints against nextel/sprint. I cannot understand why after all these complaints that their customers ( including myself) have filed that they are still getting away with it. When I thought before it was a small number it was bad enough, but with the amount of complaints I know about now it saddens me to no end that I am stuck with another year of their service that only works half of the time.
Nextel/sprint is a get over company. I call and ask for a complete tranfer of ownership and they told me it would take 72 hours. When I look at my bill the phone was still there. So I call and ask why haven't the phone been removed they told me it would take another 72 hours because it was sent to the wrong department. What do I have to do with that.But I recieved my bill and the other phone was still there, I was being bill for it. When I call and order a phone they sent me the wrong phone. Nextel service is always cutting off. When I ask if I ask you to cut the phone off you would tell me I have to pay $200.00 dollars for each phone, but when I ask for a change of ownership and you tell me it will be 72hour but do'nt honor your word why do I have to honor my contact? Now another 72hours and it will be done are they sure?
J Proctor

Temple Hills, MD

#11 Feb 28, 2008
can anyone help me out. I am having the worst problem with Nextel. I have an old account that im getting harrased about and the collection agency talks to me any way they want. They change the amount several times and expect me to pay anything.. all I want to do is close this account out. It was supposed to have been closed last year.. and all I get is the run around from the collection agency and nextel. Any Ideas? Im feed up with them.. I went from writing several letters a week.. no response... I went from a $300 bill to $500 to now $900.. and we don't have the phones anymore and the account was supposed to have been closed... they have such poor customer service. If anyone has any suggestions, please email me.. I don't know where else to turn. You can email me at

Mindy.Proctor@gmail.com (my daughters e-mail)

Thank you.
John S

New York, NY

#12 Mar 17, 2008
Ive had sprint nextel for almost 5 months now and it one headache after another. So far every month my bill has been $600 or more, I first got the moto q9 which was defective so i returned it and got the sanyo 7050, sprint claims i never returned it. So they want to charge me the full 400 for the sayno. For the month of march my bill is now up to $1150, and nobody at customer service or coprarte can tell me why the bill is so high. If anybody has any ideas please let me know. Thanks
gajokado

Glenmont, NY

#13 Mar 20, 2008
grapepudding wrote:
Ever since I lost my phone last summer and had to replace it, I have had one headache after another dealing with Sprint. I am convinced they are the devil. I am an easy to please consumer and not easily riled. But their customer service has me infuriated. They basically just scam people out of money and don't care. When you call their 800 number, you are on hold forever, and when you do get someone, they barely speak English and can't help you.
you mirror my experience exactly!
gajokado

Glenmont, NY

#14 Mar 20, 2008
I replaced my phone with a blackberry. When activating it I was informed that blackberries are not capable of textmessaging and I should discontinue my unlimited text plan. Wrong! I reinstated my unlimited plan but only after getting a bill for hundreds of dollars of texting. Sprint is refusing to give me a refund although they totally gave me incorrect advice.
texastee37

Englewood, CO

#15 Mar 29, 2008
I bought both of my children sprint phones around christmas time. They went back to school after the break and my daughters phone was stolen so I called sprint to tell them that it had been stolen at school. They told me that they would disconnect the service so no one could use the phone. I asked them what it was going to cost me for that and they told me that it wouldn't cost anything but they couldn't do anything else for me. They told me that I would have to send in the 50.00 for the replacement and they would turn it back on. Well I decided that I didn't want to do that cuz the phone was stolen and I was hoping that I would be able to get out of my contract but since my son still had his at this time they wouldn't allow me to do that. Well in Feb my son had his phone stolen so now I don't have either one and sprint is still charging me for their phones. I really don't know what to do cuz I don't want to turn the phones back on. They wouldn't even give me any credit for my daughters phone since we had to turn it off. Well we are also having trouble with Nextel with our bill big and they say that it is right and there is nothing we can do about it. I am very upset with sprint/nextel. I can't believe that they can charge me us the amount that they do but they can I guess. Our bill is only suppose to be about 100.00 a month and we always get a bill for anywhere between 200.00-300.00 ever month. I know that isn't a large amount but I am really tired of being screwed by them.
sprint complaintsl

Levittown, NY

#16 Mar 29, 2008
i am wondering if anyone has explored a lawsuit with sprint,i too have been raked over the coals time and time again.i am mad as hell ! now i see a commercial on tv,$99 a month talk to anyone anywhere for as long as you want no meter running..has anyone ever stoodup to thease robbers and had any success? lets get togeather and take them to court.
sprint complaintsl

Levittown, NY

#17 Mar 29, 2008
how do we protest sprint/nextel ?
cforjan@verizon.net
Janice

Mcallen, TX

#18 Apr 1, 2008
I filed on line a complaint with the Attorney General office for the state of Florida and also with the FTC. They can take action against Sprint Nextel. My contract expired and I thought that ended thid nightmare. Instead I get bill for $228 and they claim that they won't terminate service until I pay to make the account active. As far as I'm concerned they are violating comsumer's rights and imposing damages against people for services that aren't even being used. They need to be reported and there is strengh in numbers. These agencies take complaints over the internet. Give it a try.

Best wishes to all Janice - I can be reached at favrn@yahoo.com
Catherine

AOL

#19 Apr 2, 2008
I found out in December that I have been overcharged 150-250 dollars per month for over 2 years!!! I called to see why my account was so high many times, and they blamed the overage, however they were charging me for the 400 free minutes all this time! I have been going around and around for months trying to get this refunded and am given a different story each time...I am talking thousands of dollars I have overpaid! Last call they said they would give me only 300.00 because it was partially my fault for not catching it and I would need to sign a 2 year contract to get the 300!!! Any ideas???
Tim Got Ripped

Manhattan, KS

#20 Apr 8, 2008
I have been a Nextel customer for 2 years. My wife was a Sprint customer. We decided to get a family plan and save some money. During the process the Sprint rep told me I was being charged $5 a month for "My Phone book" which was not compatible with my I850 phone. This was over a 2 year term to the amount of $120. They agreed to credit my account. I called to check on ordering a phone and was informed the $120 credit had been removed as they could only credit my account $15 for 3 month because it was on my bill and I should have caught it. I ordered 2 ic502 phones, one gray and one black. I only received one phone and when I called they told me my phone was back ordered with no date of delivery. They promised me delivery in 3 days. I demanded a in stock ic602 which is a little more money and they gave me the phone for the same price plus $10. They also billed me $40 more than the agreed price on the ic502 which they credited my account for. After I got the phone and went to activate it I found my wifes phone was defective (no display). I returned it and never saw a credit on my Card. I called and they informed me that they had credited my account $85.39. They billed me $117.41. I asked why they didn't refund the full amount and they informed me that Tax was not refundable!!! Are these people retarded??.I demanded my money and asked to speak to a supervisor. They told me to call back tomorrow morning. These people are raping the consumer and making Billions. Something needs to be done

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