Review: Bernardi's Collision

Posted in the Framingham Forum

JLC

AOL

#2 Mar 17, 2010
john wrote:
bernardi's collision of natick is horrible. this shop is the worst in the metrowest area. they are frauds. they will skip procedures when reparing your vehicle. not to mention, brian, the shop foreman is aggressive, a drug addict and a total dipwad
Interesting review. I found Brian to be patient, kind, helpful and he saved me $600. I felt no pressure or obligation to allow the shop to repair my car. He arranged a rental for me and even had my car cleaned a little before I picked it up. I don't know about the skipping procedures part. My car looked about as good as new to me, the paint well blended and even. As far as I'm concerned there's nothing to complain about.
dede

Hudson, MA

#3 Mar 23, 2010
I had my car fixed several times by Bernardi a few years back and I found them to be great. Brian was helpful and accommodating throughout the process and he did the repair at a great price. I had gone to a place in Watertown where i was very uncomfortable, where they quoted me a lot more to fix my car. i was very happy with the service i received and would definitely go back.
Marvin

Somerville, MA

#4 Apr 16, 2010
I have used Bernardi's several times and they have always done an excellent job. Brian is a good and sincere man.
Paul

Readville, MA

#5 Apr 28, 2010
I have used Bernardi's for the last 15 years for a variety of problems from fender benders to almost totalled car. Brian, the manager, has been most helpful. They have been dependable and always done an excellent job.
Jerry

Natick, MA

#6 May 17, 2010
Brian is great! Takes the worry and aggravation from the insurance/repair process.
mike

Millis, MA

#7 Jul 3, 2010
I recently had my vehicle repaired,couldnt have asked for greater service,Brian handled everything from the start.All my insurance paperwork was taken care of from start to finish.They also assisted me with my rental car.Brian made promt calls to both me and my insurance company,following up on payments etc,it really was a painless process,I appreciate all they did for me and highly recommend there sevices.
Tim P

Wellesley Hills, MA

#8 Sep 16, 2010
I'm just arranging with Bernardi's for my third round of work with them (ouch) in the last couple of years--the first of the three accidents in which we are at fault. I agree with all of those reporting that Brian has given excellent service, both putting the cars into like-new condition and making all of the arrangement-making and paperwork go very smoothly. I wish that my insurance agent was half as helpful as Brian has been.
It's a shame that the single, cranky outlier comment at the head of this list is the one that shows up when the google entry pops up. It should be removed.
AMP

Natick, MA

#9 Oct 1, 2010
john wrote:
bernardi's collision of natick is horrible. this shop is the worst in the metrowest area. they are frauds. they will skip procedures when reparing your vehicle. not to mention, brian, the shop foreman is aggressive, a drug addict and a total dipwad
Complete slander. Just look at all the positive responses! Bernardi's Collison of Natick is a wonderful place to have your vehical fixed. And Brian is a very bright, honest,and extremely helpful person!
Jack

Medway, MA

#10 Feb 10, 2011
Crooks! Brian jacks the price to make it look like he is saving you money. Unprofessional. In this day and age, he should refrain from smoking in close quarters with potential customers. Perhaps a career in used car sales would be appropriate.
Sally

Boston, MA

#11 Mar 8, 2011
Just got my car back from Brian - in MUCH better shape than I had expected! Having bodywork done is never fun, but Brian made it simple and smooth. I am so proud of the way my car looks now! Great work, very professional service. Thank you, Brian!
Chopper

Daytona Beach, FL

#12 Mar 20, 2011
Paul wrote:
I have used Bernardi's for the last 15 years for a variety of problems from fender benders to almost totalled car. Brian, the manager, has been most helpful. They have been dependable and always done an excellent job.
Heh mate, use public transportation... from the sounds of your driving experience your a danger on the roads! Surprised that you still have a license.

Choppers Driving school
TonyS

Wellesley Hills, MA

#13 Nov 10, 2011
My experience with Brian last month far exceeded my expectations. He strikes me as someone with high integrity and honesty and a great interest in pleasing his customers. The quality of the work was flawless, the attention to detail was stunning, and the cost was fair and reasonable, especially compared to other shops in the Wellesley area. When I picked up my 5-year old Volvo, it looked brand new. He even touched up several things that were not provided in the quote because he wanted the car to look perfect when it was done, including a complementary wax job and interior detailing. I couldn't have been more satisfied with the entire experience, and I absolutely will recommend him to family, friends and colleagues without reservation. If you're shopping for auto body repair, check him out and you'll see what I mean.
Rick

Wellesley Hills, MA

#14 Feb 14, 2012
I have dealt with several auto body shops. Bernardi is superior to all. Brian goes beyond the call of duty to complete his job thoroughly, efficiently, and cost-effectively, not to mention with a smile on his face. Brian also works effectively with the insurance company to minimize the customer's cost. Each time we leave the car is spotless inside and out. I would not patronize any other body shop.
John from Dover

Norfolk, MA

#15 Jul 24, 2012
JLC wrote:
<quoted text>
Interesting review. I found Brian to be patient, kind, helpful and he saved me $600. I felt no pressure or obligation to allow the shop to repair my car. He arranged a rental for me and even had my car cleaned a little before I picked it up. I don't know about the skipping procedures part. My car looked about as good as new to me, the paint well blended and even. As far as I'm concerned there's nothing to complain about.
Brian did a great job at a reasonable price. I would definitely use his services again. The "horrible" post was clearly from someone wanting to defame him!
John from Dover

Norfolk, MA

#16 Jul 24, 2012
Brian did a great job at a reasonable price. I would definitely use his services again. He is pleasant, affable, and courteous! The "horrible" post must have been a "defamation of character" type; perhaps a competitor!
Debbie

Natick, MA

#17 Aug 16, 2012
I thought Brian did an EXCELLENT job-very professional work and courteous manner. I will definately recommend him.
Debbie Dipper
JLC wrote:
<quoted text>
Interesting review. I found Brian to be patient, kind, helpful and he saved me $600. I felt no pressure or obligation to allow the shop to repair my car. He arranged a rental for me and even had my car cleaned a little before I picked it up. I don't know about the skipping procedures part. My car looked about as good as new to me, the paint well blended and even. As far as I'm concerned there's nothing to complain about.
Debbie

Natick, MA

#18 Aug 16, 2012
Loved Bernardi collision- Brian saved me money-did a great job on the car and helpd me find a rental.All around a good experience.
Thanks BRIAn- you are the BEst.
Debbie
Boton Nancy

Needham, MA

#19 Aug 29, 2012
We have had Brian at Bernardi work on 4 cars over the past 15 years. They do beautiful work at fair prices and we have found Brian to be extremely helpful and easy to work with!
JLC wrote:
<quoted text>
Interesting review. I found Brian to be patient, kind, helpful and he saved me $600. I felt no pressure or obligation to allow the shop to repair my car. He arranged a rental for me and even had my car cleaned a little before I picked it up. I don't know about the skipping procedures part. My car looked about as good as new to me, the paint well blended and even. As far as I'm concerned there's nothing to complain about.
Boton Nancy

Needham, MA

#20 Aug 29, 2012
We have had Brian at Bernardi work on 4 cars over the past 15 years. They do beautiful work at fair prices and we have found Brian to be extremely helpful and easy to work with!
John M

Wellesley Hills, MA

#21 May 28, 2013
NEVER BRING YOUR CAR HERE!!!My mom had her car repaired here after it was in a major accident (I was driving). It was recommended to us by the garage where the car was initially towed. It took forever and ever to get repaired. Just over 2 months. Phone calls were not returned by Brian. We never knew what was going on or when to expect it back. FINALLY the call that it was ready. The car immediatly started to make a grinding noise the next day, brought it back then gone for another 7 days. Got the car back and it never drove the same. The alignment was off, it would shake when merging onto the highway, the radio never worked again.... On and on. We didn't know what to do, we needed the car and who knows when we would have gotten it back from Brian again nor did we want him anywhere near it. A month later the car was in a parking lot and another car backed into it.. Back into the body shop it went. This time obviously not bernardi. The place we brought it to this time said second hand parts had been used to repair the car (there were pices that had been replaced that were rusty), there were pieces of the hood that had not been welded together properly, a headlight had not beenn installed properly...The insurance company was notified and called Brian and he claimed to have put in all new parts but said he "couldn't find" any receipts to prove it. He called my mom and asked her why she would go to another body shop to have repairs done he said it was very "suspicious". NEVER GO HERE THIS IS A SHADDY PLACE

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