Did I expect too much when I made my reservation?
Posted in the Dining Forum
#1 Nov 24, 2013
Okay - we eat out - but not a lot.
Had a friend coming in from out of town and 14 of us (at the last moment 12 - and I mentioned this possibility when making the reservation) wanted to get together at a nice local restaurant to socialize - it had been a few years since we had all been together.
I made the reservation and even said yes to a very early (5:30 p.m.) spot to make it easier for the establishment - since they were busy later on.
My question: Should I have made certain that I asked if we would be seated in such a way that would have made for easy conversation among members of our large group? Was I wrong to assume this?
Once we were seated at 3 separate tables - the server said she could move the tables around but one in our party was disabled and it was difficult for her to stand while the tables would be rearranged.
They did moved them so that 6 were at one table and 6 at another - but 6 of us had our backs to each other. One young couple was seated with 2 older couples and the other younger couples sat at the other table. It was just a very awkward arrangement and the person that everyone came to see was at the table with the family who hosted him and the others were at the other table - so, basically, they did not get to converse with him after all. Our party of 12 spent over $500 for this 'non get together' and am I wrong to feel disappointed?
I called the restaurant the next morning and left a non hate filled message explaining the reason for my disappointment in the seating arrangement.
The owner called me back with an 'attitude' and said 'you mean you EXPECTED 14 people to be seated so that you could converse???' and I said 'yes' or else they should have mentioned that we would be seated a two separate tables. He said 'you were given the opportunity to have the tables rearranged' and I said that was AFTER a handicapped party in our group was seated. I said I felt the table arranging should have been done prior to our arrival.
The owner then raised his voice more and sand 'I don't mean to be rude......" and I said, sir, you are already being rude. Thank you. and I hung up the phone.
His call did nothing to make me feel better about our evening and certainly lowered my opinion of the owner for being so overbearing.
On a separate occasion, early this year, my hubby and I stepped into this same restaurant only to have the same person - the owner - curtly tell us that they were NOT OPEN - didn't you see the sign? Obviously, we did not see it. No smile, no courtesy - just this same weird attitude. This is the only 'nicer' restaurant in our area - but it will certainly be last on my list now - unless you folks here convince me that I was expecting way too much from these folks.
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