Chili's Opens in Terre Haute

Dec 12, 2011 Full story: WTWO-TV Terre Haute 27

There's a new, spicier, alternative for food in the Valley. Chili's opened its doors Monday in Terre Haute.

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not impressed

Elmhurst, IL

#1 Dec 12, 2011
We waited an hour and twenty five mins for our not warm at all food! They were a little busy but not crazy busy....I gave them the benefit of the doubt because this is their first night but I doubt I will go back.
sucked

Monee, IL

#2 Dec 12, 2011
Yeah my wife and I waited over an hour and the food was not that great it was expensive as well. It took forever for our waitress and she forgot everything and screwed up our order. Management better step it up or it wont last.
Too Bad

Mayville, WI

#3 Dec 13, 2011
Leave it to Terre Haute to screw up a tried and true restaurant concept.

People just don't understand you have one chance to make a first impression. There are no "mulligans" just because the place just opened. Get it right the first time...and every time.
somehautian

Terre Haute, IN

#4 Dec 13, 2011
sucked wrote:
Yeah my wife and I waited over an hour and the food was not that great it was expensive as well. It took forever for our waitress and she forgot everything and screwed up our order. Management better step it up or it wont last.
what people dont understand apparently is that the first day of a business opening means that every single person working there, it is their first day at a new job. No one is perfect on their first day at a new job. Im sure the establishment realizes you have to get it right the first time...but it doesnt mean every business always gets everything right on its first day. a lot of people new restaurants hire have never had experience serving/cooking and it is a rough job to transition to if you have never done it before. There is no doubt in my mind that Chilis will succeed in this town and I think they did a good job. The only negative thing I would say is all the different people that kept coming to the table. i think there were 2 servers and a trainer or somethng i was confused. they need to stick to having one person do their job at my table. it looked like too much chaos.
what about experience

Terre Haute, IN

#5 Dec 13, 2011
looked like they staffed themselves with too many newbies. one of my family members however said they had an excellent waitress. Looks like there might be hope yet still.
somehautian

Terre Haute, IN

#7 Dec 14, 2011
Just expensive cheap food from a can! I hope they closed the doors! Go to Taco Casita if you want some good healthy food.
Chili Willy

Terre Haute, IN

#8 Dec 15, 2011
With the state hovering around 10-12% unemployment.... one would thing there would be more experienced servers and management there for the grand opening.

Also there should have been corporate suits there running the show for the first few weeks.
a-b-c

Terre Haute, IN

#9 Dec 15, 2011
Does anyone ever have anything good to say about Terre Haute?
Too Bad

Hillside, IL

#10 Dec 15, 2011
a-b-c wrote:
Does anyone ever have anything good to say about Terre Haute?
I certainly do...whenever it is deserved.
Too Bad

Hillside, IL

#11 Dec 15, 2011
Okay, we gave the restaurant a second chance. While that's not really my style, I was talked to into it.

I would have to say the service was a bit better. Not a lot, but better than before. It was still lacking in menu knowledge, speed and accuracy of service, and most of all friendliness.

The food quality, on the other hand, was no better. My food wasn't hot, tasted like microwaved bar food and the portions were very skimpy for the price.
Steve

Terre Haute, IN

#12 Dec 22, 2011
The service is awful. We waited forever for service and then it took 20 minutes to get our drinks. Then we waited 30 minutes to get our salads and then all of a sudden our food was ready. We never got our salads and the lady was like "woops" and that was it! I will never go back!
Woops

Elk Grove Village, IL

#13 Dec 22, 2011
Steve wrote:
The service is awful. We waited forever for service and then it took 20 minutes to get our drinks. Then we waited 30 minutes to get our salads and then all of a sudden our food was ready. We never got our salads and the lady was like "woops" and that was it! I will never go back!
Had a similar experience Wednesday at lunch. Had to wait about 20 minutes to get seated, which I don't normally do. First waitress took our drink order. Her "zone buddy" as she called her came a few minutes later to take our drink order. We told her that we had already placed that order. About 10 minutes went by and no drinks. Asked the first waitress and she thought her "zone buddy" took care of it. Nope.

Finally got our drinks and placed our order. Took at least 20 minutes for two of their simple lunch combos (soup and sandwich). The chicken enchilada soup was stone cold. Wasn't even warm enough to melt the cheese that had been thrown on the top. I had exactly 10 french fries on my plate. And no, they weren't big steak fries, but rather fairly slim and short fries. I seriously thought I was being punked and looked around the dining room for a camera or some buddies laughing in the corner.

I won't even go on to describe the rest. Recounting the experience is just pissing me off again. Oh yeah, and for this great food and service I go the privilege of paying nearly $40.

Seriously? Is this the best you people can do?
Steve

Terre Haute, IN

#14 Dec 22, 2011
I know and people are sticking up for them because they are new. I mean how hard is it to get a drink order when someone sits down?? Not to wait 20 minutes and it seems like no one is in a hurry and no one cares. Sucks!
Woops wrote:
<quoted text>
Had a similar experience Wednesday at lunch. Had to wait about 20 minutes to get seated, which I don't normally do. First waitress took our drink order. Her "zone buddy" as she called her came a few minutes later to take our drink order. We told her that we had already placed that order. About 10 minutes went by and no drinks. Asked the first waitress and she thought her "zone buddy" took care of it. Nope.
Finally got our drinks and placed our order. Took at least 20 minutes for two of their simple lunch combos (soup and sandwich). The chicken enchilada soup was stone cold. Wasn't even warm enough to melt the cheese that had been thrown on the top. I had exactly 10 french fries on my plate. And no, they weren't big steak fries, but rather fairly slim and short fries. I seriously thought I was being punked and looked around the dining room for a camera or some buddies laughing in the corner.
I won't even go on to describe the rest. Recounting the experience is just pissing me off again. Oh yeah, and for this great food and service I go the privilege of paying nearly $40.
Seriously? Is this the best you people can do?
Blake

Terre Haute, IN

#15 Dec 22, 2011
Chili's, Applebees, TGI Friday's... what is the difference? You are still paying $10-15 for a hamburger and some fries that were just microwaved.
TwtJim

Brazil, IN

#16 Dec 22, 2011
Blake wrote:
Chili's, Applebees, TGI Friday's... what is the difference? You are still paying $10-15 for a hamburger and some fries that were just microwaved.
Exactly. It's just another chain serving the same old stuff.

Why do people expect anything different? You ain't suddenly visited a 5 star top notch joint.

Stick to the old school places along Wabash. They tend to care if you come back.
Steve

Terre Haute, IN

#17 Dec 22, 2011
It's not the food...its the service!
Blake wrote:
Chili's, Applebees, TGI Friday's... what is the difference? You are still paying $10-15 for a hamburger and some fries that were just microwaved.
disgruntledserve r

Terre Haute, IN

#19 Dec 23, 2011
Every single person working in that place is at a NEW JOB. Working in a restaurant is tough, especially as a server, and especially the FIRST WEEK WORKING THE JOB. All of you complaining about your service...have you worked as a server before? There are many times things go wrong and it's not always the servers fault (though, sometimes it MAY be). Just remember, next time your food takes 20 minutes, it was probably the kitchens fault. And those kitchen workers who would be at fault are getting paid at least $9/hr, while the server who you chose to take your anger out on is making $2.13/hr and since you are upset and don't leave a tip, that server you made run back and forth 18 times for more ranch dressing or whatever, just worked for free. Maybe if people in this town had any class and new how to tip, they would get better service. It's hard to feel motivated to give great service when you know you won't be getting any compensation, and someone will probably make you feel like shit over things you have no control over...
Woops

Elk Grove Village, IL

#20 Dec 23, 2011
Sounds like a management/leadership problem them. They should never have opened to the general public before numerous dry runs. The management should have supplemented the local newbies with experienced servers from other Chili's locations until the newbies were up to speed.

Since: Apr 10

Location hidden

#21 Dec 23, 2011
I watched a family wait for 20 minute to even be approached for drinks last night.

I'm pretty sure it was a trainer (in a blue shirt) that was standing 10 feet away from the table that waited to get a drink order.
Chilisusedtobemy fav

Kansasville, WI

#22 Jan 27, 2012
I agree that it isn't always the servers fault,but in the experience we had. It was most definitely the server. I am not going into telling you our experience, because it would take too long. Let's just say it was all of the complaints i have been reading roled into one big, bad experience!!! We had the waitress from hell. And contrary to you thinking that people don't tip,i disagree. I was a waitress for years and always did fantastic in tips. You just put a smile on your face, treat people with respect and try and anticipate their needs. You wont be perfect, and you aren't expected to be.
disgruntledserver wrote:
Every single person working in that place is at a NEW JOB. Working in a restaurant is tough, especially as a server, and especially the FIRST WEEK WORKING THE JOB. All of you complaining about your service...have you worked as a server before? There are many times things go wrong and it's not always the servers fault (though, sometimes it MAY be). Just remember, next time your food takes 20 minutes, it was probably the kitchens fault. And those kitchen workers who would be at fault are getting paid at least $9/hr, while the server who you chose to take your anger out on is making $2.13/hr and since you are upset and don't leave a tip, that server you made run back and forth 18 times for more ranch dressing or whatever, just worked for free. Maybe if people in this town had any class and new how to tip, they would get better service. It's hard to feel motivated to give great service when you know you won't be getting any compensation, and someone will probably make you feel like shit over things you have no control over...

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