How many of you agree that Dorset Old England Tea is Cheap Product?

Posted in the Food Forum

Anonymous

Clifton, NJ

#1 Apr 6, 2013
I had a bad experience with this product. They are selling cheap products to their customers. I found small stones in my Tea. Guys please do not buy this product at all.
Keith Spicer cust service

London, UK

#2 Apr 8, 2013
Firstly we are very sorry to hear that you are unhappy, at Keith Spicer we do take all complaints very seriously. We have not received any complaints directly into our business of this nature.

In order to ensure that we supply products which match our customers high expectations we have a wide range of quality control measures in place. The systems we have allow us to trace any specific complaint back and review using the ‘batch code’ printed with the Best Before Date. We also regularly test for pesticides in our teas to ensure that they comply with worldwide regulations.

We would be happy to discuss any specific complaints that you have. We would especially be interested following these complaints with you based in your web posted statement.

Please contact us directly and if available quote the batch code of the products you have experienced problems with, if you can provide information on where the products were purchased this would help us greatly to investigate your complaints fully.

Customer service department
customerservice@keith-spicer.c o.uk

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