You sound like a typical Long Island Yenta that probably is a control freak. I cannot believe that on your wedding day you actually paid attention to the amount of Hor's d'oervres that were being served RATHER THAN spending that time adoring your new husband and family.We were married at the Thatched Cottage in Centerport. The setting was BEAUTIFUL and the food was DELICIOUS. There was 1 drawback. We were supposed to get over 30 hors d'oervres served butler style. The groom and I saw less than 10. We asked the Maitr'd and the bridal attendant about it, but they did not or were not able to show us any others (they should have just told the wait staff to make sure they offered everything to the Bride and Groom). We were not going to let this ruin our day, so after bringing it to their attention we waited until after the wedding to call the woman, Toni Ann who worked with us at the end. She heard the problem, said she'd check on it and even asked me to send a photo when I received them. When I never heard back I mailed her a letter. Then weeks later I mailed a second letter. I felt if they couldn't show me they were meeting their contract on the wedding day and would not call me back afterwards that we were owed a small refund, or at least an acknowledgement.
Well, Toni Ann wrote me back a totally insulting letter( this was her response to my call and 2 letters). Very unprofessional! She insulted me and how I had planned my wedding, which not only did all my guests rave about , but some of the ideas came from the woman I first worked with there. Basically the wedding was great (thank God) because we didn't let screw ups ruin our day. We did address any errors at the time, which you are told to do,but without satisfaction. When we tried to address it afterwards (always being sure to complement all the other aspects) we never even got a response. That is until the 3rd attempt at getting an answer. Then Toni Ann wrote me (I saved all letter)the nastiest letter I have ever seen!
PS the owner of the bridal store that did my parties dresses, when hearing the story, said she had heard before that someone else did't get the hors d'oervres that were contracted.
So the place is beautiful, the foof delicious, but make sure you get what was agreed upon, and if not... prepare that if you question it you will be accused of being cheap, ungrateful, mean, etc.
But to each his own..... Hope your happy.