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Skeptical in Idaho

Joplin, MO

#25 Jan 14, 2013
Thanks for for knowledge & info....very helpful .
OG Sniper wrote:
..Most vinyl products are very much the same...Your Window/door/siding installation is only as good as the installers integrity..The only way to have good installers is to have good project managers that can tell the difference in good and bad installers[some project managers dont even have construction backgrounds]..So in reality the job will only be as good as the project manger..Anybody can get hired as an installer with a nice truck and tools..Ive known many good and bad..Many installers go from company to company ,,Get fired from one go to the next..The products are only as good as the installation..Too many of them Hire illegals with the lead guy being legal......Smaller companies hire over and over until they find a handful of good guys ..Good guys get the good jobs and the rest is filtered to the less desirable installers..Salesman will ALWAYS tell you they have the best...American Exteriors in Littleton is no different..
Skeptical in Idaho

Joplin, MO

#26 Jan 14, 2013
I have also had several pushy telemarketer calls trying to set up a 90 min. presentation on a very short notice. Asked what their calendar looked like for next week or following week. Telepusher said he will not even see his scheduling apptmnt calendar for next week before late Fri. or Sat.!!! Can you say "BUSH LEAGUE"??
Also... I labeled caller ph # from an earlier rep from this company in my cell ph contact list so I would be forewarned & whuddya know...started getting them from a different unidentified ph.#.
so....if it LOOKS like a skunk, & it SMELLS like a skunk, IT IS A SKUNK!!!
I be steering clear of 'em!
p.s. Thanks to ALL who shared their experiences here!

[QUOTE: who="Barb K"]Glad I read the review. Telemarketer called tonight. xTold him not interested after reading these reviews...in fact told him 3 times not interested. Had a daughter in telemarketing & she said after 2" no" comments they were to end the call. Said this to the man who called me...his response...I just keep talking as long as you are on the line...GOOD BYE!!![/QUOTE]
Skeptical in Idaho

Joplin, MO

#27 Jan 14, 2013
Your assumption about "Tongs" being an employee seems overly generous & undeservedly civil. Same for "White Trash"...neither seem too employable!!
Northglenn homeowner wrote:
<quoted text>
You must be an employee, for your information...My husband and I both work very hard to support our 6 children. The house wasn't bought out of want but need and we struggle every month just like everyone else to make our mortgage. We almost lost our house last year when I had to take a 6.5% pay cut to keep my job. So don't pretend you know anything about anyone. What a small minded creep you are!!!
Jake

Billings, MT

#28 Apr 8, 2013
I recently left this company as an employee because of the way they treat their employees and customers. They like to boast that they are the manufacturer of the windows which is true, but consists of about 14 guys working in a run down shop with what looks like older second hand equipment. Their windows are inferior (the person who said all vinyl windows are the same is just plain wrong). While working for them, I was never able to find a customer that was completely satisfied, and I spoke to many. There was always some problem or the other.
The main problem with this company is that almost all of the companies energies are put into sales and marketing, and very little emphasis is put into manufacturing and operations.
I have worked for good home improvement companies in the past, and as soon as my eyes were opened to American Exteriors business ethics and practices, I tendered my resignation.
I would dare to say that the age of their average employee is 21 to 24 yrs. old in the sales field, and I never met or talked to a manager that was over the age of 35, and very few had any prior experience in home improvement.
Bottom line: don't just stay away from this company, run away.
Aaron

United States

#29 Jun 26, 2013
we had to reschedule our windows 3 times in one of them for they told us the fourth window is free it was a $1311.54 window and they told me the discounted price of the window was $350 which states their windows are cheaper than what they say
Dave

Saint Paul, MN

#31 Aug 12, 2013
I decided to check out this company after a pushy telemarketer call . I told him politely no thank you I'm not interested and he made up a lie saying somebody was at our house on 7/28/2012 and that we were interested in some exterior work being done. I said that wasn't' true , and I again said no thank you. He was very rude and just kept the sales pitch going and I I tried to just say No thanks I'm not (click) and he just hangs up without even saying ok have a nice day. What a jack ass , If this is representative of their company Which it appears by all the negative comments and reviews, I definitely would never have them do any work for me.
crb

Salt Lake City, UT

#32 Aug 27, 2013
We have ordered windows from American Exterior. Judging from the poor use of English in the very negative comments here, I hope your judgement of this company is as poor as your language! I'll post again when we are finished with installation!
jin riki

Denver, CO

#33 Sep 23, 2013
thanks for posting your comments. I almost succumbed to their scam. Window installers are a challenging group of contractors to work with.
Button

Ava, MO

#34 Nov 14, 2013
crb wrote:
We have ordered windows from American Exterior. Judging from the poor use of English in the very negative comments here, I hope your judgement of this company is as poor as your language! I'll post again when we are finished with installation!
We had our 3 worst windows replaced back in July 2013 by American Exteriors. The sales person who came out to do the presentation was professional and answered all our questions. The install was done within 3 weeks of our signing up. The workers were polite and fast (they were done in less than 2 hrs). They cleaned up everything after. Now that we have had the windows for a while, I can say we are completely satisfied. The only little issue I have is that the financing is set up on a Wells Fargo credit card instead of a traditional financing plan, but here is a special very low interest rate.
Button

Ava, MO

#35 Nov 14, 2013
We had our 3 worst windows replaced back in July 2013 by American Exteriors. The sales person who came out to do the presentation was professional and answered all our questions. The install was done within 3 weeks of our signing up. The workers were polite and fast (they were done in less than 2 hrs). They cleaned up everything after. Now that we have had the windows for a while, I can say we are completely satisfied. The only little issue I have is that the financing is set up on a Wells Fargo credit card instead of a traditional financing plan, but here is a special very low interest rate.
annoyed at cold calls

Minneapolis, MN

#36 Nov 23, 2013
The cold call company they hired represents the integrity and competence one would expect from American exteriors.
After the big storm in Aug they circled our neighborhood like crows over carrion, we were very clear with them we dont trust or give business to carpetbaggers who wander the streets selling snake oil. One neighbor wasnt so lucky and hired them, they immediately tore off all his siding and nobody has seen a sign of them since other than the sing they left in his yard.
Today their cold call company bothered us with a pile of lies, the person "they talked to last week who asked for the call",,,was me and the name I gave their door to door dropouts. They insisted "he" wanted new siding and wanted a call from them. I got great siding from Great Northern builders a month ago,, awesome job and came highly trusted suggested by people in our church who had great work done by them after they were called and asked to submit a bid :)
I can only imagine they are as incompetent and sloppy in their work as their ethics and suggest everyone pass them by,, or end up like our neighbor with no siding on his home as the snow falls.
JDS

Gardner, KS

#37 Apr 3, 2014
Marina wrote:
This is the most incompetent and untruthful company I ever had to deal with. Long story short; they screwed my husband and I over by installing incorrect windows, even though we specifically asked them to maintain the look. Our house is located in a very nice neighborhood, and now it looks stupid, since the windows looks different from all our neighbors. The sails man Chuck is a liar, and his bosses are not better. We reported this company to the Better Business Bureau, but that did not helped. We are going to go to every news station and local news papers, to make sure that this company will not get any business in our area. We have to pay over $7000 regardless, but the worst part is that we will not be able to trust anyone when it comes to money because of American Exteriors LLC.
Thank you for your review. it certainly helped me in my decision to even call them.
Sioux Falls SD

Sioux Falls, SD

#38 Apr 12, 2014
We recently had a rep from american exteriors come and sell us windows.
I first did my research to review the quality of the windows, before we had the rep come. And for the most part, the reviews on the windows were satisfactory. But, i did find a lot of customer complaints on the pushy salesmen, ect. My first thought, is that i live in the upper midwest, and all of these reviews were elsewhere. So I thought the pushy salesmen issue, was not demographically relevant to this part of the country. Boy was I wrong. Under no circumstance would I let him into my home again. He was very pushy, rude, and arrogant. He acted very professional at first, and even up till the last 10 min of the meeting; he wanted us to sign a contract right then and there, for windows that cost $14,000, without taking a day to think about it, or even comparing product elsewhere. And I thought the Ďspecial marketing promotioní for today only was a big joke. Come on, I have a BA in Marketing, and this approach only works for the totally ignorant consumers. And maybe thatís who this company is targeting?
A few weeks later we had a rep from both Anderson and Jeld-wen windows come in and speak to us about their windows. Both were very nice, no pushy tactics, or anything of that nature. The Anderson quote came at a tad bit more (14,800) and jeldwen at around 11,000. Now honestly, you canít tell me that American exterior windows are equivalent to Andersonís. I doubt.
So in conclusion, I would not recommend American exteriors in the Sioux falls, SD region. I canít speak for anywhere else, though. And I kinda believe that many of the positive comments around the internet come from the sales reps themselves.
Edith Keler

Colorado Springs, CO

#39 May 8, 2014
Thanks for ALL the comments on here... We had a nice salesman that cold called our home, but after reading these comments I wouldn't use them AT ALL!!!! Also told the salesman that was here yesterday that we would NOT be interested in buying any new windows/siding, etc at all for now.. When we do decide to get anything done on the house I will be doing lots and lots of homework first..... We have never used anyone who has cold called our home or tried to, because those are usually the "fly by night" places... We have only used someone recommended by our insurance company or from trusted friends and family.

Man..as soon as you buy a home it is like a radar flag goes up and the vultures start circling....
Manager of Marketing

United States

#40 Aug 13, 2014
To annoyed at cold calls,

American Exteriors as a company does not storm chase. In fact we choose to go the opposite direction and find home owners who want to take care of their home, not those that have no choice to do exterior work due to a storm. As the Marketing Manger for American Exteriors of MN I actively stay away from areas just after a storm. We choose not to work areas that have been hit by a storm because homeowners already get bombarded. It may have been a coincidence that we called right after a storm hit, however I can assure you that we did not "circle your neighborhood like crows over carrion". If you have any questions comments or concerns please feel free to call the American Exteriors of MN office located in Mendota Heigths and ask for the Marketing Manager. I will gladly have a conversation with you regarding the way our company goes to market.

Have a great rest of your day.
annoyed at cold calls wrote:
The cold call company they hired represents the integrity and competence one would expect from American exteriors.
After the big storm in Aug they circled our neighborhood like crows over carrion, we were very clear with them we dont trust or give business to carpetbaggers who wander the streets selling snake oil. One neighbor wasnt so lucky and hired them, they immediately tore off all his siding and nobody has seen a sign of them since other than the sing they left in his yard.
Today their cold call company bothered us with a pile of lies, the person "they talked to last week who asked for the call",,,was me and the name I gave their door to door dropouts. They insisted "he" wanted new siding and wanted a call from them. I got great siding from Great Northern builders a month ago,, awesome job and came highly trusted suggested by people in our church who had great work done by them after they were called and asked to submit a bid :)
I can only imagine they are as incompetent and sloppy in their work as their ethics and suggest everyone pass them by,, or end up like our neighbor with no siding on his home as the snow falls.

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