The truth about CARFAX

Full story: Fox 31 KDVR

You know where your car is going, but do you know where it's been? If you are relying on a CARFAX vehicle history report there's a chance you don't. We tracked down a Longmont woman who bought a Saturn Vue with a rebuilt engine and hail damage.
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1 - 20 of 23 Comments Last updated Jun 1, 2013
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OLDCATMAN-XXX

Waterford, WI

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#1
Nov 24, 2009
 

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So what else is new?

If it doesn't get 'reported'--CAR FAX becomes a joke.....
John Wilson

Lake City, CO

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#2
Nov 24, 2009
 

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Holy Sh@#$ batman, ever think to use grammar check on this one.
DRIVE TIME VICTIM

Denver, CO

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#3
Nov 24, 2009
 

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Last December I purchased a Nissan Altima (a used vehicle)! Got a Carfax as well and it was a total lie ! The following Monday I took it back to due to finding problems ! The heater wasn't working, The engine light kept coming on! kept getting promises that I would be taken care of with all the issues concerning the car, it started becoming more of a problem kept taking it to the shop DRIVE TIME has a contract with. It was always something else wrong with it. Heater was never working, Major Engine problems. I started looking at the report that the shop gave me from the diagnostics and the carfax report. The car fax report rated this vehicle with no problems. The carfax was a lie.
The warranty was to run out and I kept trying to get this resolve got so much he said she said ( from warranty, Car shop, Dealer sold the car, Manager) never got anything fix right! Eventually I finally took the car back beginning of this October I got fed up with them all. I confronted the manager and the sale rep that sold the car to me, They thought everything went fine all that time, the manager even admitted when they sold the car to me they knew the car had problems but thought it wasn't nothing major. Basically told them I don't care to anymore excuses from them, I handed the keys over and they stopped me from walking out and tried to give the car back, they try to say they would do whatever it takes to resolve it. They said they would work with corporate, Was promise that if the car was not fixable then they would see if they could get me into another vehicle, BIG LIE. Never happened. I get I call and a letter from corporate that I owe them for damages to the car. I called back and told them basically they sold me a lemon ! and that the car fax was a lie when I purchase the vehicle. When I clened the car out, I found a written squabble note from the previous owner, I see why he traded it in, The egine had problem. part of the note said it was not worth fixing !.

DRIVE TIME VICTIM.
no carfax girl

Huntington Beach, CA

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#4
Nov 24, 2009
 
I have looked up my car on carfax. My son was in an accident in this same car. But it did not show up on the carfax. So, ya, I have known this for a looong time..
clavos

Englewood, CO

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#5
Nov 24, 2009
 

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As with any information service, the information provided is only bas good as those who are providing it.
no carfax girl

Huntington Beach, CA

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#6
Nov 24, 2009
 

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Hmmmmm.....I'm not sure why it says I'm from Whittier CA. I'm a Colorado Girl..
Jason

Denver, CO

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#7
Nov 24, 2009
 
Hello, Are there other ways to check to see if a used car has been damaged? I also relied on the dealer providing me the car fax for my new used car, but I believe that it has been in an accident. How can I identify whether my car has been in an accident?
CarfaxBandit

Arvada, CO

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#8
Nov 25, 2009
 

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Not all repairs get posted to Carfax, and some are posted later. There can be a lag. Also, some repairs such as bodywork can be done "under the radar" so to speak. Its best to take the car to a mechanic or a car inspection service. Learn to visually inspect for hail by looking at the reflection off the paint, not the paint and move your head side to side to see the dents. Hail is very hard to see on lighter and white cars. Use the same technique to look for bodywork, all the panels should have the same gloss finish and a parking line on the groun makes a good backdrop. Look inside the doors for paint lines and VIN stickers. Also, most paint jobs will have specks or "dust bunnies" in the paint that are a dead giveaway. If it has a vin sticker its an original panel although they can be "reskinned". On rebuilt engines, look for gasket sealant oozing.
MIke

Denver, CO

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#9
Nov 25, 2009
 
So they got 15,000 from Michelle on the origanl sale of the car and then they made another 8,000 when they resold it as an internet special. (thats real nice of them) no wonder the didn't disclose all the facts on the car-fax they must be real hard up for sales.
bob

United States

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#10
Nov 26, 2009
 
It looks like Michelle made a big mistake. I would say she called around and told dealers she had a car with a rebuilt engine and thousands of dollars of hail damage. Michelle did not do a good job of selling her car. I have an idea she could of sold it for a lot more money if she would of gotten in the car and showed it to the dealers when trying to sell it. The cam being replaced in a engine is not a rebuilt engine. This was just a repair. The woman over reacted and it cost her $15,000.00. This was a great buy for the woman who bought it.
Michelle should of called Tom Martino!
Michelle

AOL

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#11
Nov 28, 2009
 

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bob wrote:
It looks like Michelle made a big mistake. I would say she called around and told dealers she had a car with a rebuilt engine and thousands of dollars of hail damage. Michelle did not do a good job of selling her car. I have an idea she could of sold it for a lot more money if she would of gotten in the car and showed it to the dealers when trying to sell it. The cam being replaced in a engine is not a rebuilt engine. This was just a repair. The woman over reacted and it cost her $15,000.00. This was a great buy for the woman who bought it.
Michelle should of called Tom Martino!

I have been told by mechanics that if there is a faulty camshaft on a vehicle it can damage other parts of the engine. I took the car in 3 times because the first thought it was just a sensor that needed to be replaced so I drove it after the initial diagnosis was incorrect. Having purchased the car new, I expect it to run properly and I certainly did not want a vehicle that had to be in the shop time and time again. I went through all the channels I was supposed to in order to resolve this issue but to no evail I was continuously given the run around. I did call around and spoke to other car dealers to see what they would offer me on my car. I did not mention the hail damage. Of course I paid the deductable on the hail damage and it was repaired. I simply asked them what they would offer me on a practically new car with engine repairs..ex..camshaft. They all said they would not offer me a dime for it and that I had better disclose the fact that these repairs were made if I did try to trade it in. How come I should have to disclose these facts but a car dealer doesn't have to?
Robert

United States

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#12
Nov 29, 2009
 

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Last year I was hit by a drunk driver and the vehicle came close but did not meet the criteria for a total loss claim. The frame was bent, but repairable and a huge amount of sheet metal damage was needed to get the truck back on the road.
The body shop did a fantastic job but when I used a friend's carfax account to see what records were in it regarding my truck's history.....NOTHING about the accident was to be found 1 year after the crash. Just 1 record about the vehicle being registered to me after I bought it new.
As far as I am concerned, carfax is a joke.
Robert

United States

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#13
Dec 3, 2009
 
Michelle wrote:
<quoted text>
I have been told by mechanics that if there is a faulty camshaft on a vehicle it can damage other parts of the engine. I took the car in 3 times because the first thought it was just a sensor that needed to be replaced so I drove it after the initial diagnosis was incorrect. Having purchased the car new, I expect it to run properly and I certainly did not want a vehicle that had to be in the shop time and time again. I went through all the channels I was supposed to in order to resolve this issue but to no evail I was continuously given the run around. I did call around and spoke to other car dealers to see what they would offer me on my car. I did not mention the hail damage. Of course I paid the deductable on the hail damage and it was repaired. I simply asked them what they would offer me on a practically new car with engine repairs..ex..camshaft. They all said they would not offer me a dime for it and that I had better disclose the fact that these repairs were made if I did try to trade it in. How come I should have to disclose these facts but a car dealer doesn't have to?
If the camshaft is bad on a brand new vehicle engine, the engine should have been replaced....not repaired. You should have contacted an attorney. Carfax is worthless.
Guy

Decatur, AL

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#15
Dec 30, 2009
 
Regarding the Carfax Report, Thats why I always buy Vehicle Reports from CheapCarfaxReport.com , The only charge a couple bucks for a report. Carfax is just a ripoff.
Orville

Jamestown, OH

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#16
Nov 18, 2010
 

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I just bought an vehicle with a car fax report.
10 days later the car fax report showed "Mileage discrepancy".
I printed out the buy back guarantee before the purchase.
Guess what?
Car fax warranties are a joke.
Did you run more than two car fax reports?
Yes, as I bought 5 car fax reports. So I am entitled to 5.
AWWWWW, she said, too bad. Your only covered for 2 reports. Read the warranty.
Then she said the warranty only applies after I made the purchase. Not before. The current car fax report shows the discrepancy.( a week later).
Read the warranty she said..
Bye Bye.


Worse the mileage issue is less then 2,300 miles. An obvious clerical mistake by a dumb DMV employee.

The DMV dummy hit the "6" instead of the "8".
But now I have a vehicle with a tainted title.
nigel

Denver, CO

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#17
Nov 19, 2010
 
Robert wrote:
Last year I was hit by a drunk driver and the vehicle came close but did not meet the criteria for a total loss claim. The frame was bent, but repairable and a huge amount of sheet metal damage was needed to get the truck back on the road.
The body shop did a fantastic job but when I used a friend's carfax account to see what records were in it regarding my truck's history.....NOTHING about the accident was to be found 1 year after the crash. Just 1 record about the vehicle being registered to me after I bought it new.
As far as I am concerned, carfax is a joke.
i bet thats because you swapped the vin with a clunker didnt you bobby?

Since: Sep 10

Clearfield, UT

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#18
Feb 18, 2011
 
That is terrible. I had an uncle that rebuilt engines and its amazing to me that people sometimes don't even lift up the hood to see the engine when buying a used car.
www.abanaengine.com
Archie

Phoenix, AZ

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#19
Jul 25, 2011
 
I have known for a long time that CARFAX is a joke, because i am a small business owner and i tell everyone that they don't mean anything, because haw many people try to and actually go to the little guys and they don't report their repairs. Sorry to hear what happened to and that the Lord will give you the strength to get you through decisions.

“Perfect ”

Level 3

Since: Jul 11

Location hidden

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#20
Aug 1, 2011
 

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Like anything else out there...its only as good as the people who publish it..looks like this is a lemon...
eugene wood

United States

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#21
Aug 31, 2012
 

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If you are that Stupid to believe a commercial like that then you deserve to get a piece of crap car. The commercial sucks and so does the service. They only care about the dollar..

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