the bbb is unfair and their grading s...

the bbb is unfair and their grading system is a fraud!!

Posted in the Orange County Forum

Sick of BBB

Aiea, HI

#1 Jan 27, 2009
The L.A. Times just came out with a NEWS REPORT and ARTICLE on Jan. 22, 2009 about how companies that pay The BBB get better grades then those that don't. Here is the link to that article and news story:
They are extorting companies to pay for good grades while punishing companies that dont pay their stupid fees.
If yes we want to hear your story.
Please email us your story @ [email protected]
Thank you!
JR Adams

Gainesville, GA

#2 Feb 12, 2009
The BBB has issues here too, please see our web site .
jimmie rivers

United States

#3 Mar 26, 2009

Brownsville, TX

#4 Apr 6, 2009

Springfield, OH

#5 Oct 13, 2009
I am an ex employee-- I'd love to tell it all! I just need it to get into the right hands, and someone who is balsy enough to share it to the world!

Chula Vista, CA

#6 Feb 17, 2010
I have been a BBB member up until one week ago, and since I have not renewed my rating has droped. I went from an A- to a B just becuase I did not renew my contract????? Does this make sense. I've never had any complaints and all my licenses are valid and current. SHAME ON BBB!!!

Raleigh, NC

#9 May 20, 2011
We received a phone call from the Raleigh BBB asking us if we wanted to resolve a complaint made by a consumer. We were informed that in order to guarantee "resolve" in the matter we would need to write a check to the local BBB for $600.00. Essentially attempting to extort money from our business.
They explained that they had mailed two complaint letters, we received one AFTER they called us, that we had limited time to adhere to their complaint schedule; in other words send them money now. I explained to them that I would review the compliant and contact them back, after reviewing what they initially put online we determined that the customer, WHO WOULD NOT REVEAL THEIR REAL NAME, was a person who had in fact ripped our company off.
This customer thought he knew what was wrong with his boat and insisted he was right, even though he could not fix it himself; to the point of claiming we were even trying to rip him off. He had an electrical issue that required swapping out most of the system (battery, plugs, cables, starter, wires) to find the problem. He wrote us a check, while not complaining about anything and picked up his jetski then canceled the check. He has never returned any of the seven phone calls made to him by us about the matter. Which we have informed the police about.
After filing a complaint with the BBB and of course not bothering to contact us, as we apparently don't know what we are doing, according to him; he them canceled his personal check to us and refuses to clear his complaint with the BBB even though he received free service and parts, which he also refuses to return. The Wake County Sheriff's office has told us that after we file a civil complaint and win a judgment they would then charge him with felony theft. Unfortunately for us as a small business that customer's $573.00 bill is simply not worth the day in court and one thousand dollar filing fee charged by Wake County. This is one of the many reasons why dealerships and honest service shops will not bother with mobile service, there is no automatic lien placed on the property enforceable in court without a civil suit process. Our company lost more than $170.00's in parts cost, which the BBB refuses to acknowledge since we refuse to pay them their extortion fee. I have gone as far as threatening to contact the local police and record their phone calls next time they decide to allow someone with no evidence to libel us online and then extort money from our business. Consequently, the Raleigh BBB gave our company an F rating and wrote three of their own bad reviews about us, because we would not pay them to remove the original complaint.
We have had/handled 15 serious customer complaints in seven years of doing business out of more than three thousand service jobs performed(and we can back that up with documentation in court). Out of the total available market in Wake County we are currently servicing 5% annually and have a referral rate of 20% meaning that 1 in five customers has been referred by an existing customer. Other than a phone book listing Dave's Marine Services spends no money on advertising.
Business Owner

Chula Vista, CA

#10 Aug 24, 2011
BBB is the biggest scam and fraud out there, Business owners please do not become a BBB member because the only way you will get an A rating is if you pay for it. If you have no complaints at all but refuse to become a member then they still will give u a bad grade. THATS WHY IM SUING THEM. F*CK BBB

Chula Vista, CA

#11 Aug 24, 2011
BBB gave Al Qaeda, and a White Racist Group an A Rating. This shows you how stupid they are and they don't care about you once they collect your money, they will give your company a bad name if you don't become a member. THEY PROVIDE THE CONSUMERS WITH FALSE INFORMATION. Who are they to rate my business they got bunch of morons working for them.

Sherwood Park, Canada

#13 Jan 31, 2013

Total scam and me exposing them as the scum they are.

It will continue for times indefinite.

Amarillo, TX

#15 Apr 29, 2014
my parents own a small business. since they are immigrants from korea, they some times have trouble dealing with complex situations in english so i step into help out.

we got a complaint from BBB on behalf of one of our customers. long story short, she wanted her money back for the product she purchased claiming that it was broken when we sold it. turned out it was not broken and she was just trying to rip us off. we called the cops b/c when we refused to give her the refund she went crazy and started yelling at everyone. she was given a trespassing citation.
we contact BBB to let them know what happened and asked to disregard the complaint, they tried to make us buy their membership. we were told that these complaints can be handled easier if we pay them.

this whole time we thought that BBB was a government run agency but turns out it is a private company. we thought that if we don't comply we would be in some kind of legal trouble. DO NOT get involved with BBB. they're not going to do any harm if you don't comply nor get your business any benefit. they're no different than some random online reviews. only difference is BBB makes money off of the complaints.


#16 May 12, 2014
It will always be about money,

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