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#22 Aug 25, 2012
I have no tickets, a clean driving record,own a transponder and pay my sunpass tolls.
Sunpass has been sending me violations that someone is committing with a license plate number that was registered in my name years ago. I have faxed and provided proof that it is not me and gone to the DMV to make sure the tag is officially listed at lost. Sunpass does not care. They have my name and now they are trying to get my license suspended because I refuse to pay violations that I have nothing to do with. Sunpass say there is nothing they can do. I spend days on the phone and providing documentation. I am so frustrated. This is so wrong and un-american. This is a total injustice! Now I must hire a lawyer to defend myself! This is the worst case of abuse that I have experienced in my life. All the individuals at the call center (Gloria, Cary, Orlando and their leader Mildred) do not care that it is not me. They simply want me to pay for somthing that I did not do. I am sick over this and considering legal steps. Sunpass used to seem like a great thing, but wait until somebody uses a tag that was once in your name and you will wish you were never born. Sunpass is a dictatorship with the power to ruin your life.
#23 Feb 10, 2013
My Husband just received a violation in his name, that is not his. The picture of the vehicle shown isn't even our vehicle, nor do we have a sunpass transponder. we don't even live in that area!!!!!
I am at a loss at what I should do, other than fight it in court.
#24 Feb 11, 2013
I'm sure there's a number you can call and find out what to do.
#25 Dec 22, 2013
Dear Sunpass: Your phone-based account management system is deplorable. I recently attempted to call, to add funds to my Sunpass account. Firstly, your phone system was distracted by the slightest background noise which is unavoidable while driving. Next, your phone system allowed me to make it all the way to the very last step of adding funds to the account ... but then informed me that "Sunpass is closed" and that I should instead visit the website ... followed by an abrupt "goodbye" which then disconnected my call.
During that frustrating call, I had added a new credit card, selected a fund amount, etc - all of which took several phone calls (not merely one, due to the aforementioned noise) and a block of my time - only to be informed that the so-called automated system could NOT process the request?!
I've been a Sunpass customer for many years and, while your roadside technology may be improving, your automated IVR always was and seemingly remains deplorable.
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