How to get HP webcam works! ( in my ...

How to get HP webcam works! ( in my opinion )

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a_an_the_one

Bangkok, Thailand

#1 Dec 9, 2007
Hello Everyone,

I think it would be nice if i share my experience about the hp webcam to you. Please don't believe me right away, but try it by my advices.

My Hp laptop is DV2626TX ( DV2000 ) now 1 month old! I was on the same situation like you guys too that my lovely brand new laptop have a faulty!

Some people proved that the Acer webcam driver works in their laptop but it doens't work for mine.

So i started to find the prob. I got more than 5 times factory restores and had 2 recovery dvds. It won't fix the prob. I also went to the hp customer service in Bangkok TWICE! The Hp customer service said that it's the windows vista faulty and microsoft is trying to figure it out real soon. I asked how long would it take? They said that it will be released by late Jan.

Here is the thing, I fond out that Yahoo Messenger cause the problem. I tried step by step, from instaling the Windows Lives Messenger ( MSN Messenger ) and tested the webcam, with the Windows Live Messenger the webcam still work, i restarted and tested it many times after that. Then i installed Yahoo messenger, the webcam tried on Windows Live messenger still work but after i got the webcam on Yahoo messenger then I get the black screen !!!

Black screen means
1. the webcam blue lights come up but it show the black picture or maybe white.
2. It says that the webcam doesn't plug-in.

So in my opinion, i think that yahoo messenger cause the problem. I have been using Windows lives for about a week, without Yahoo messenger installed ( but still get online on yahoo by website ) The webcam has been working fine.

Oh yes, once I do the factory restore then my stupid quickplay doesn't work. I found out that there is a folder on C:>SWsetup_PL>Video and then you click Setup to install the driver or something i'm not sure. Restart and then the quickplay it will come back normally.

I love HP! But sometimes it's so complicated about HP's drivers and stuffs! Mine works well now, i hope yours works fine too.

Just to share the informations i know + my opinion.

thank you for reading.
Mai K.

P.S. I onced format this cool laptop back to Windows XP and It made this one like a crap. So i really don't recommended you guys to try it. trust me!
Pie

Brooklyn, NY

#2 Dec 18, 2007
Thanks alot for the info cuz ive been going crazy about this whole yahoo messenger crap not working with my web cam and I just got my computer yesterday. It keeps saying webcam not connected when the truth is its built in...i dont know if HP is compatible with yahoo.
Rajdeep

Cranbrook, Canada

#3 Jan 12, 2008
Thanks, I have hp pavillion tx1220 laptop and i am having same problem with yahoo..whenever i try to start the webcam, it either says not connected or shows the black screen even though the other person can see u. u can't see urself. weird.

for the first prob of not connected, what i do is go to computer management from control panel and then click on the device manager. there i find the webcam driver, disable and enable it once again. this has always worked for me. but the second prob of black screen...absolutely no idea how to solve it.

if it is a problem with yahoo...is it known to them or are they trying to come up with any fixes
a_an_the_one

Bangkok, Thailand

#4 Jan 13, 2008
As I have been testing about the webcam lately,
I have 2 chat messenger, one is MSN ( Windows live ) and another one is Yahoo.
When i online on yahoo through website and has the msn online at the same time. I found out that when i have yahoo ( through website ) online it effects the msn too. so the cam doesn't work!

Once i log out yahoo, then msn becomes to work.

Sometimes that msn doesn't see your webcam, make sure you close yahoo and then go to My Computer > ( right click ) Properties > Device manager, Image device, disable and enable. sometimes if it still doesn't work then i would reinstall it. after that the windows will search for the new device for you, you do nothing, the device will back on automatically install. MAKE SURE it's called " HP WEBCAM "

sharing opinion
Thank you for reading,

Mai K.
Linzimp

London, UK

#6 Jan 22, 2008
I had problems with the webcam on my HP Pavilion dv6000, but didn't have Yahoo messenger installed. I followed the above advice about disabling and then enabling the webcam through device manager and it now works!

Cheers!
Allison

Mchenry, IL

#7 Jan 23, 2008
I can't find that folder on my laptop. How did you guys go about finding it?(I have an hp pavillon dv6000)
a_an_the_one

Bangkok, Thailand

#8 Jan 28, 2008
The HP Thailand service said that the driver " sp34746.exe " will works on many series, for example dv6000 and my dv2000 ( For Windows Vista ).

here is the link ;
http://h10025.www1.hp.com/ewfrf/wc/softwareDo...

It's the new firmware for the webcam, after you save it on your computer then install it by following this steps,
My Computer > C: > SWSETUP > SP34746 > WCAMC > Setup.exe
after you finish the installing then you should restart.

Hope this will work for you.
Mai K.

P.S. if it still don't work
try to disable and enable it or follow steps above. Good luck!
martina

Mumbai, India

#11 Apr 14, 2008
hi i've got hp au 1301 laptop.
i have the same prob as u guys.
would installing xp help or any place from where we can get upgraded driver for camera
Bailey

Anaheim, CA

#12 Apr 21, 2008
I have a Dell Vostro 1000 and I loaded Logitech yesterday and it has totally messed up my emails that I have when i use windows live. I cant mail out but mail comes in. I dont know how to go live.. someone help Im not a computer wiz
Email me:
[email protected]
HP Pavilion QuickPlay

Las Vegas, NV

#13 Jun 4, 2008
Allison wrote:
I can't find that folder on my laptop. How did you guys go about finding it?(I have an hp pavillon dv6000)
This page will explain where the captured videos are at and how you can easily work with them.
http://www.acreativedesktop.com/HP-Pavilion-Q...
Nadim

South Africa

#14 Oct 8, 2008
Thanks so much..
Michelle

Seattle, WA

#15 Feb 4, 2009
I can't get my new HP Touchsmart webcam to work with Gmail. I spent 1hr on the phone with tech support and the answer they came up with was that Gmail is not ready for the HP webcam yet. I don't get it. How can it not acknowledge that there is a built in camera in my computer. We had no problem setting it up on our MAC laptop.
nisnis

Bandar Seri Begawan, Brunei Darussalam

#16 Feb 7, 2009
I just bought Acer Aspire 4730Z a week ago and the problem is I couldn't find the webcam at My Computer folder which it should have at My Computer. How I can solve this problem?
Canucks for the cup

Abbotsford, Canada

#17 Feb 24, 2009
I had the same problem with my Acer Aspire 5100. I simply emptied "My Pictures" folder and the webcam started working and never experienced any problems after that!
abc

New Delhi, India

#18 Aug 18, 2009
bakwaaaaaaaaaaaaas
mariel

Japan

#19 Aug 26, 2009
i just bought vaio sony typeNW weeks ago it is a built in camera and the problem is when i open up my webcam it always appear"not connected"really dont know what to do till i found this forum.
looking for someone to help me.
waiting for your response,THANK YOU!
Kim

Concord, NH

#20 Dec 6, 2009
a_an_the_one wrote:
The HP Thailand service said that the driver " sp34746.exe " will works on many series, for example dv6000 and my dv2000 ( For Windows Vista ).
here is the link ;
http://h10025.www1.hp.com/ewfrf/wc/softwareDo...
It's the new firmware for the webcam, after you save it on your computer then install it by following this steps,
My Computer > C: > SWSETUP > SP34746 > WCAMC > Setup.exe
after you finish the installing then you should restart.
Hope this will work for you.
Mai K.
P.S. if it still don't work
try to disable and enable it or follow steps above. Good luck!
Thank You so much, I installed vista and tried every driver from HP to Microsft and nothing worked until I found your post.
Best Regards,
Kim
Jazzy

United States

#22 Jan 21, 2010
I had the same problem with yahoo messenger. When i tried to video call and my web cam went close.I searched all over for a cure, but nothing was there.
jason

Sebastopol, CA

#23 Mar 6, 2010
are you able to have my webcam work today so i can do video calls on my internet service today for my girlfriend. please test my webcam online ok jason
Carolinaa

Houston, TX

#24 Apr 2, 2010
i don't even have yahoo messenger nd my webcam still doesn't work,:/

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