Wal-Mart and Dell Team up to Offer Solution Station by Dell

Jul 17, 2008 Full story: MarketingBlurb 23

In June, Wal-Mart began selling Dell computers in its stores . Now, Wal-Mart and Dell are taking their relationship a step further by introducing the first Solution Station by Dell in a Dallas Wal-Mart store.

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Elizabeth from Texas

Grand Prairie, TX

#1 Nov 19, 2008
I recommend NOT using Solution Stations by Dell. They are not IT techs just sales clerks with VERY lite IT background. And as we all know Dell is know for poor Customer Service. They have no compassion for their employees and are just trying to lift their Products Dell hardware sales. I recommend "Geeks On Call." Geeks will come to your home and fix your problems and Solution Station does not.
Tom - Texas

Grand Prairie, TX

#2 Nov 19, 2008
That blog was right on the money. Sorry Solution Stations by Dell.
Samantha from Fort Worth

Crowley, TX

#3 Jan 11, 2009
I agree with Elizabeth's comments. I took my computer in to have an virus removed, an new network card installed and an anti-virus protection put on my computer. One rep from Dell told me $166 and another rep told me $266. I ended up taking my computer to a friend of a friend and paid $30 to have my computer fixed. He told me that was to much money and it would only took him an hour to fix my computer.
Sarah

Fort Worth, TX

#5 Jan 11, 2009
well samantha and elizabeth i hate to say it but you are both wrong. i guess it depends on the store that you go to. I had a problem and they fixed it for me. so you must have just been one of those customers who every one hates to deal with who thinks that they are better than every one, and who could blame you. you should have the right to complain about everything in the world where you are to lazy to do it your self. i mean you can figure out how to bash a company but not how to look up how to do a virus removal. Not to mention the Dell people do have an entire group of guys that go out to you house. and if your frinend removed the virus in an hour then he did not do it right. nothing against your friend other than they didnt get everything. And one more thing no one said that the are
it techs, but wait nither are the retards that work at best buy either.at least at the solution station by dell they dont lose peoples computers, Like BEST BUY has several times. but in this day and age you can take your computer to may different places to get it fixed,they all basically do the same thing just some do it better and faster than others.like at the solution station by dell. so next time you want to waste your time, try finding something to complain about that doesnt make you sound dumd.
Hawk

Dallas, TX

#6 Jan 12, 2009
Solution Station by Dell sites have at least 1 usually two A+ and Dell certified technicians. Most have 10 years or more experience working with computers and yes they do come to your home to fix computers and install Televisions and surround systems.
Angel

Plano, TX

#7 Feb 13, 2009
I actually used to work for Solution Station by Dell and even though I quit to pursue more technical work and less retail work, I will admit that there are many technically apt people there. Everyone who works there is Dell certified and has years of experience. Not only that, but the fact that they emphasize so much on customer service (unlike many competitors that are commision based) should be a great motivator for people to give them a chance.
Shelly

North Richland Hills, TX

#9 Aug 13, 2009
They just announced they're closing all 15 in DFW area, since their 1-year agreement expired without any new contract.
cheap computers

Islamabad, Pakistan

#10 Oct 12, 2009
The included tools really add little value, and actually degrade the machines in my opinion.
GTAGEEK

India

#11 Nov 28, 2009
see....you have to understand something.....there is something that dell has achieved that you or any other company could never even dream to achieve.....its the brand name....and to maintain such brand name they need talented and hard working people....end of the day no matter what you say DELL ends up the day with loooaaaadddssss of money !!!!
James

Santa Clara, CA

#13 Jun 11, 2010
Dell solution station is a waste. They run free tools such as malware bytes, dial a fix and use google to give solutions. They focus on sales. Smart american ceo delk cheat americans using talented indian manpower. Americans should open their eyes.
Austin S

Lewisville, TX

#14 Aug 22, 2010
Even though this is old news, I would like to comment upon this. Something people seem to fail to realize is that Dell, and Wal-Mart DID hire skilled technicians, as I was one of them. I was A+ certified, CCNA, Network+, and MSE trained as well. There were technicians mixed in with light IT background, but yes, it was mostly a sales based position. Comments like "Dell and Wal-Mart suck," and "The techs do not know what they are doing," are both frivolous and incorrect. Each member of the Dell Solution Station Team went through a 3 month training course, to make sure that each individual could pull their own weight. If you did not hit the ground running, you were let go. I used to work in the Highland Village, Texas location, which is spitting distance from a Best Buy. So it was already a challenge to convince people that they needed to bring it here, rather than an already established and well-known location. And yes James, we did use a set of free tools to diagnose systems such as MalwareBytes Anti-Malware, CCleaner, Spybot S&D, and more. But, that was only at the free diagnostic level. We did not charge customers for those free tools, or quick diag services. We had a lot of proprietary tools in our arsenal as well as a lot of other tools that were not free, and specifically licensed for corporate use. In the end, people need to do a bit of research and maybe even ask the people that were employed about their skills. And a quick side note: We weren't employed by Dell, and we weren't employed by walmart. We were hired and payed by an international IT consultation staffing agency, but due to a continuing NDA contract, I will not say who. The teams at the Dell Solution Stations knew what they were doing, and each member had strengths and weaknesses that were useful in completing a stellar, knowledgeable team.
abdulla

India

#15 Oct 6, 2010
call dell they will fix all kinds of software issue , no matter how much they charge but the end of the day , u be happy with the comptuer . thats 100% sure
IknowtheTruth

Hyderabad, India

#16 Apr 20, 2011
Hey guys chill.. never pay more than 50$ to fix any Software/Os/virus?internet/pri nter issues on the pc.. however complex they can be.... thats the max u can spend...ofcourse hardware replcements is another story.. as for dell solution station their charges range from 150$ for one time fix and 250$ for i year support.. that sucks..there are good techs but u rarely get them and the rest of them only want to sell u shit..They just google ur issues.. Belive me.. I know the Truth.. Dont ask how..!! any problems on the Pc.. just lift ur asses.. and take it to a local technician.. he'll take care of it infront of u for the exact price.. unless u need some verbal sodomy on the phone with some foreigner who is only doing to drain ur wallet..!!
Rich

Chicago, IL

#17 Apr 21, 2011
Brutal Truth

La Plata, MD

#18 Jun 5, 2011
Wal-Mart pays its workers slave wages. Who, anywhere in the U.S., even in dirt-poor Alabama, can afford to live on minimum wage? This is why the German government wouldn't allow Wal-Mart to open any of its horrid stores in their country. They told them "Unless the workers are allowed to unionize and be paid a (gasp!) fair wage for their labor then you won't open any Wal-Marts in Germany." Wal-Mart of course refused so it is barred from the country.
Wouldn't it be great if the American government cared as much about the American worker as much as Germany's government cares about its citizens?
ayushh

Mumbai, India

#19 Feb 15, 2012
well! i wont reveal my name cause my company will sue me in certain way. Its Sitel india ltd. it does not run dell it runs HELL i m planning to quit
case this company and not just this but other company like Streams and sutherland too sucks. the level of service which we provicd for Dell Solution
station is the worst service then a local indian tech. we charge $239 for just four insatnces for major fixes. and only my company being in 40% profit
share with Dell inc.(U.S) provides the worst service, i m planning only to quit cause i experienced a lady crying for technical help and my tl hung up the call
just for the sake of AHT (annual handling time) as ofcourse someone had done OS reinstallion so i have to install watever customer needs. but we are not allowed to do so.
why i dont understand when we were hired as TECH's why are we being used as salesperson. and to be true they have hired 90% people are from sales or collection background.
seriously if was micheal dell. i would have not made any such decisons. for the first time i was ashamed of being indian. americans know us as kind, generous and intelligent
chaps and we do nothing. trust me if dell is going back to US is the best decision they would have probably done. or rather they must come up with new idea for sales or warranties
and the policies. Dell needs break instead break up i would say.
Unknown

Bangalore, India

#20 Mar 3, 2012
I Know how the process works in Solution station, I've been in dell for close to 6 years, until recently I quit, Customer Satisfaction is the only priority at Dell, They try to sell you B coz they are forced to do So, I Earned a lot of experience, Unfortunately, The sales pressure is really hurting the customers and the employees, Or the Employees are fired for not reaching goals for 1 or 2 months, Thats the way how it works every where, Its Completely related to the scenario that the charges are applied and you deserve to be charged not more than that. Ive seen that happens a Lot.(The Same Computer that you get in US is Priced 150%- 200% in India. The support level is same) The reason is that the Support is outsourced.
"No Company is here to do Charity from their pockets"
The Live Saver

Chennai, India

#21 Apr 2, 2012
Dell is crap, and the services they offer are OVERPRICED and USELESS.Their only priority is money, NOT customer satisfaction, NOT resolution.
239$ for a year, only for Software problems. And if you get a Hardware problem, you are transferred over to the other department where they will charge you EVEN more.
Not the techs fault, but the employers', who force them to place SALES before RESOLUTION.
You're better off googling up your solution or visiting a local tech. Save some money. Buy yourself a treat. Not some crappy deal that will burn a major hole in your pocket and make you feel crappy for the next one year.
-Unsatisfied Dell Technician who just QUIT

Take that, Sharma!:D
The Life Saver

Chennai, India

#22 Apr 2, 2012
Got a Computer Problem?
Excellent technical knowledge, can fix any damn problem on your computer within a jiffy.
Viruses, Hacking, OS re installation, System Corruption, Registry Editing, Software help, whatever the problem, I'll fix it for you.
Skype me, I'm online most of the time.
newclearfactory

I can teach you, but I have to charge ;)
butchie74

Medina, OH

#23 Sep 6, 2012
Elizabeth from Texas wrote:
I recommend NOT using Solution Stations by Dell. They are not IT techs just sales clerks with VERY lite IT background. And as we all know Dell is know for poor Customer Service. They have no compassion for their employees and are just trying to lift their Products Dell hardware sales. I recommend "Geeks On Call." Geeks will come to your home and fix your problems and Solution Station does not.
I agree with not using Dell solution station. I acquired a trojan virus on my computer which is just 4 months old. Dell installed Mcafee on my computer yet I still had the virus. I called Dell and they charged me $129.00 to remove the virus and "clean up" unwanted files. I wrote an email to them complaining about this and also contacted Mcafee. All I get is the run around and calls from Dell technicians from India, non of which can speak plain english. I told the person from Mcafee "What good is having an antivirus program if it does not stop a trojan virus?" He could not give me a straight answer on that! I told Dell that being a repeat customer evidently doesn't mean much to them.

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