Hired in as SFL... Pointers please :)

Hired in as SFL... Pointers please :)

Posted in the Walgreens Forum

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Loki

Indianapolis, IN

#1 Apr 6, 2013
I'm fairly certain I have the position as SFL and I'm scheduled for my 3rd interview. After reading through this forum and getting more acquainted with what has been going on with the company, the restructuring, the negative experiences and/or feelings current and former employees have, I have to say it makes me a little apprehensive. If offered the position I will certainly take it as the $11/hr is better the making jack-sh*t and I have no problem with working hard. However, I would like to know from the front store employees what they would like to see from a SFL that is hired in with no prior work experience with Walgreens. I know some people may be mad or irritated that they have to train me on the system etc. but what can I do to make this easier on coworkers as well as myself?
Mr Squiggles

Cleveland, OH

#2 Apr 6, 2013
I'm sure there will be front store employees that you will work with that are qualified to be an SFL. But chances are they have already been offered the position or offered to interview for the position and turned it down. So therefore they probably will not be irritated to train you.
Good Luck.
super mgt

United States

#3 Apr 6, 2013
I came in as a mgt off the street 9 years ago. best advice i can give you is to spend the first week learning as much as possible not just on the systems and processes but about the people. figure out which of your employees know what they are doing. Let those people do what they do best and they will make your job easier. 90 % of your job is doing the task on the list 10% is delegating the rest of it.
Loki

Indianapolis, IN

#4 Apr 6, 2013
Thanks for the responses!

Am I crazy or are SFLs the Walgreens workhorses.... After readin some more posts it seems that SFLs have a really big work load to either complete themselves or delegate what can be accomplished by other coworkers etc. and also shoulder the blame if it doesnt get done. To be very clear, I don't mind working hard and getting my sh*t done and done right... but I want to be prepared for what I'm stepping into... so far it's reading like its a lot of work for little pay.

I guess it would be nice to read some good things about the company or the SFL position but so far I haven't read anything good... Which is a bummer because Im in no position to turn the job down.
Counting the days

Hendersonville, NC

#5 Apr 6, 2013
Loki wrote:
Thanks for the responses!

Am I crazy or are SFLs the Walgreens workhorses.... After readin some more posts it seems that SFLs have a really big work load to either complete themselves or delegate what can be accomplished by other coworkers etc. and also shoulder the blame if it doesnt get done. To be very clear, I don't mind working hard and getting my sh*t done and done right... but I want to be prepared for what I'm stepping into... so far it's reading like its a lot of work for little pay.

I guess it would be nice to read some good things about the company or the SFL position but so far I haven't read anything good... Which is a bummer because Im in no position to turn the job down.
Yes, you will be doing a shit ton of work every day, and you alone will be doing 85%+ of it. They will sell the whole delegation thing to you as getting the floor employees to help. The con is there is only a skeleton crew scheduled. At best you have a cashier (who naturally is stuck at the register), a photo tech, and a beauty advisor. That's IF everyone shows up, has a decent work ethic, and is not stuck in Rx all shift. Good luck with that. They also know that you will have no real authority over them. If you are in a slow store, then you should be OK, but if not, I feel for you. I have been doing this as an MGT for over ten years, so I know the job. And you will be doing my job for literally half the money. And THAT is the con.
Be prepared for a lot of physical labor, a lot of lifting, and no breaks whatsoever. But if you are stuck here as you say, then do as much as you can, take the meager paycheck, and use it as a stepping stone to your next opportunity elsewhere. There will be almost no upward mobility at Walgreens after SM elimination come 2015-ish. But seriously, I wish you the best in your path.
Loki

Indianapolis, IN

#6 Apr 6, 2013
holy sh*t. And to top it off I would have to wear a vest? Mmm yeeeeah. That may be a deal breaker. lol.

Since: Jul 12

Location hidden

#7 Apr 6, 2013
Biggest suggestion, positivity and a good attitude will take you a long way.

You should register on this site if you plan to use it often. Anonymity isn't a bad thing when you're posting about work.

Also, it's a lined vest. You'll get two of them and if you're male, you get to wear a tie too!

Every one is a work horse at Walgreens, it's up to you to learn how to delegate by learning what the skills of your employees are. Proper delegation and following up on assigned tasks will save you a lot of grief in the long run. Know what is better for a 'leader' to do and what is better for an 'employee' to do.

Since: Apr 13

Location hidden

#8 Apr 6, 2013
The company is going through major transformation. It's something that needs to be done in order for us to remain competitive. Walgreens can't hold still, like other companies are. Just become involved with the company. Read it's unique history, understand the cultural beliefs, understand the vision that Walgreens has to help people live well. Read Mr. Wassons weekly blogs, etc. Remember to motivate your employees. They aren't just cashiers, photo specialists, or beauty advisors...we are all valuable to our local communities. Wether it's printing photos from someone's first date, to helping a teen pick out a new hair color, to pointing an ill customer towards the medicine-we are all valuable. Just learn as much as possible and help your employees enjoy coming to work everyday.
Loki

Indianapolis, IN

#9 Apr 6, 2013
Yeah I'm female and am not enthused about a vest. lol
bmgt

United States

#10 Apr 6, 2013
super mgt wrote:
I came in as a mgt off the street 9 years ago. best advice i can give you is to spend the first week learning as much as possible not just on the systems and processes but about the people. figure out which of your employees know what they are doing. Let those people do what they do best and they will make your job easier. 90 % of your job is doing the task on the list 10% is delegating the rest of it.
This post is the best one to go by. Granted I didn't read the ones that rambled. And I will add one thing... never go in to a store and suggest change until you have been there for a month, then you can SUGGEST one thing. Best advice my community leader (you will learn what this person does) could have given me.
bmgt

United States

#11 Apr 6, 2013
O and remember just like any new work place, they will be sizing you up and eventually seeing how far they can go with certain things. Be friends with them but don't be friends. And what I mean is trust no one but trust everyone. Haha but really you want to be careful with personal information you let other people know about you at work. (Now I'm rambling haha)

Since: Mar 13

Location hidden

#12 Apr 6, 2013
Loki wrote:
Thanks for the responses!

Am I crazy or are SFLs the Walgreens workhorses.... After readin some more posts it seems that SFLs have a really big work load to either complete themselves or delegate what can be accomplished by other coworkers etc. and also shoulder the blame if it doesnt get done. To be very clear, I don't mind working hard and getting my sh*t done and done right... but I want to be prepared for what I'm stepping into... so far it's reading like its a lot of work for little pay.

I guess it would be nice to read some good things about the company or the SFL position but so far I haven't read anything good... Which is a bummer because Im in no position to turn the job down.
That's because most people on this blog ate very negative . It's a great company. It's not a work horse job. If you have a good manager and everyone pulls their own weight it's a pretty easy job
Mark Wagner Smells

Ann Arbor, MI

#13 Apr 6, 2013
Wagintrail wrote:
<quoted text>
That's because most people on this blog ate very negative . It's a great company. It's not a work horse job. If you have a good manager and everyone pulls their own weight it's a pretty easy job
What??? Seriously, man come on. First of all it is a tough job, maybe not digging ditches tough, but still tough. I can tell you that 95% of the time I'm doing all the MGT stuff myself, answering phone calls, helping in the pharmacy, getting the receiving door, dealing with customer complaints, etc. Sometimes I get to do them all at the same time, and the best part is that I'm paid far less than what an assistant use to make. And lets be honest, most people don't pull their own weight, you know who's putting up monthly tags and changing the promo aisle in the same weekend? Yeah, not the photo tech or BA, and if that's not done by Monday morning they don't get in trouble, I do. The expectations are pretty unrealistic, and considering the fact that you're paid a few more dollars an hour doesn't make me more important. I have no real power, can't write anybody up, or discipline anyone, all I have is a whole bag full of fake authority. Don't want to listen to me? Sure I'll tattle on you, and maybe, just maybe the SM will write something on the notes about it.

As far as the great company remark, well it could be far worse(Wal-Mart). I'll say this though, the day they started to cut pharmacy tech hours and put that extra work on the STL's and Manager's was the day I started to see the curtain fall. Do you know how unprofessional it looks to see someone come off the floor to help in the pharmacy? Would the custodian stop mopping floors and help the first grade teacher with math problems?

Since: Mar 13

Location hidden

#14 Apr 6, 2013
it doesn't look unprofessional at all. I am an SFL and am the first one to help during an IC3 in the Rx. As long as you act in a professional manner it doesn't matter. The customers always appreciate it when I go back there as they would have had to wait double the time had I not responded.

The pharmacy customer is the most important customer.

Since: Dec 12

Dallas, TX

#15 Apr 7, 2013
the sfl position would be ok of they brought us in at at least 14.00 a hour . I would not complain and on top of that the position tops out at 14.50 which would probally take every bit of ten years to achieve from the 11.00 mark, this position is well worth that as you will find out in the future, a lot of the sfl are looking elsewhere like myself,,,!!! good luck ! get the experience and get out.

Since: Jul 12

Location hidden

#16 Apr 7, 2013
Vests looks fine on females.
Loki

Indianapolis, IN

#17 Apr 7, 2013
Ok, well I think if offered the position I will take it and do my very best to work hard and be fair. If all else fails I will indeed take the experience and the free Pharmacy Tech Certification and run for the hills with it.(which btw, is there an agreement or anything stating that if they pay for my cerification I have to stay for a certain length of time?)

Since: Apr 13

Location hidden

#18 Apr 7, 2013
wag007 wrote:
it doesn't look unprofessional at all. I am an SFL and am the first one to help during an IC3 in the Rx. As long as you act in a professional manner it doesn't matter. The customers always appreciate it when I go back there as they would have had to wait double the time had I not responded.
The pharmacy customer is the most important customer.
You and I will have to disagree on this one, to use another analogy the bus boy wouldn't go back and start grilling steaks at a fine restaurant. Chances are you and I don't know all the names of the generics or even how to pronounce half of them. While I'm sure it's different at some stores, I know at mine I'm never back there long enough to learn how to input insurance information or how to type them in, and I shouldn't have to know. If a customer comes in to get his hemorrhoid medication, I doubt he'd love to see the guy who rung him up in the pharmacy printing out photos. It just looks bad in my opinion, and shows that Walgreens is more concerned with filling scripts than giving quality services to the customer. Nothing makes me feel more like an ass than be unable to help someone back there, or botching how to say the name of a medication.

Since: Apr 13

Location hidden

#19 Apr 7, 2013
Mark Wagner Smells wrote:
<quoted text>
You and I will have to disagree on this one, to use another analogy the bus boy wouldn't go back and start grilling steaks at a fine restaurant. Chances are you and I don't know all the names of the generics or even how to pronounce half of them. While I'm sure it's different at some stores, I know at mine I'm never back there long enough to learn how to input insurance information or how to type them in, and I shouldn't have to know. If a customer comes in to get his hemorrhoid medication, I doubt he'd love to see the guy who rung him up in the pharmacy printing out photos. It just looks bad in my opinion, and shows that Walgreens is more concerned with filling scripts than giving quality services to the customer. Nothing makes me feel more like an ass than be unable to help someone back there, or botching how to say the name of a medication.
I completely agree. Although I'm extremely thankful for any manager willing to help us back there.

Since: Nov 12

Location hidden

#20 Apr 7, 2013
I was one of the first sfls hired off the street in my district. I would like to tell you that it is a great job, but it is not...however I definitely don't think it is horrible and I do not dread going to work everyday. If you enjoy retail, then it will be helpful...you are expected to basically do everything that needs to be done. You are a work horse. However, it is great management experience and you can make it a great experience. Especially if you can make friends along the way. You most likely won't be 'satisfied' with the position for long, but it is definitely what you make of it.

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