Make a list! What's wrong with your s...

Make a list! What's wrong with your store?

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Since: Apr 11

Las Vegas, NV

#1 Apr 21, 2011
Please keep in mind that all of this has been brought to my store manager's attention, district manager and loss prevention. I'd also like to mention that most of this doesn't include the other grave mgt and the mgts that transferred to this p.o.s. store. We all count our blessings that we were hand-picked to bring some "change" to this store. Bitterness aside, we're able to take a step back and laugh at how messed up this store is on a day-to-day basis.

1. Loans are recorded on a piece of paper and pinned to the wall instead of tracking them through POS. 6-800 extra dollars are split in 3 registers...

2. Our EXA and Store manager are the only ones not doing their 2+ cash counts. It just so happens that this is when the most cash handling errors happen. It's up or down. We had a week of -100+ and a separate week of 100+. I wouldn't shop at this store with cash.

3. Our EXA and Store manager make a habit of not counting the safe for the next shift. Guess what? No one trusts a safe passed on by them because they can't process a simple change order to a register..

4. Store manager works under 40hours a week. He is habitually tardy. X that. Almost the entire staff can't show up for work on time. We actually make bets to see if he'll ONLY be 30min late. To make up for this our EXA digs in deep to work under 42 hours. She spends a minimum of 1 full hour dicking around in the office. Our SM is worse on the office part but sometimes he hangs out in the front of the store to greet customers and to watch his car. The customer comes first!

5. The mgt staff doesn't lock, tag and record the receiving door every night.

6. It is EXPECTED that graveyard cleans the stockroom and the mess the previous shifts leave. When I asked the EXA/SM about why can't their staff just clean as they go like my shift.. I was given this answer: "I wish you could work a day shift at this store so you could see how busy it is." *I have worked days/graves at 2 other 24hour stores.. but "Every store is different".

7. Our Expired program is as follows:
Customer returns an expired item. If they complain a lot then ONLY that section will be pulled for expireds. We even have the list posted saying the store should be worked every month and that it's our #1 priority.

8. Even our EXA doesn't understand OP on the order screen. It usually stands for group. If we sell 8boxes of tissue paper in an ad week and we have 12 boxes auto-ordered for group. They don't see that. WAM! There will be 30+ on truck. It never ends with under 5 items. We don't even do the new scanouts in this store. If it's not there on the shelf it will be zeroed out. That alone does wonders for our on-hands.

9. McLane... I give up. I wish THEY had to count cigs. We have over 200 free-pieced cigarettes. I guess it's not a problem because the SM ignores that too.

10. Walgreens management policy states that you will lead by example. I even talked to the DM about all this crap. I was just told to keep quiet, support my lazy SM and be the best grave mgt I can be. It's not in me to be lazy so I might die in this store.

11. They can go f*** themselves.

I know I missed a couple but I might post them later. Anyhow, let me know what's going on in your stores!
COS-MIC MARGE

AOL

#2 Apr 21, 2011
I love the store I work at-I think most of the people working there- do a wonderful job. Sorry to hear about how you must pick up the slack for a lazy dolt. I work with one person that sort of gimps around a wee bit much. But to be honest I am not there to boss people around I leave that to the 14 other people that think they are in charge...

Since: Jun 10

Location hidden

#3 Apr 21, 2011
SadFaceMgt wrote:
Please keep in mind that all of this has been brought to my store manager's attention, district manager and loss prevention. I'd also like to mention that most of this doesn't include the other grave mgt and the mgts that transferred to this p.o.s. store. We all count our blessings that we were hand-picked to bring some "change" to this store. Bitterness aside, we're able to take a step back and laugh at how messed up this store is on a day-to-day basis.
..........
If the ones above you don't support you there's nothing you can do. It will make you look like a whiner. Trust me, I know. Even our CL gave up on our hopeless store.

My list of problems include:

1. Untrainable staff along with a SM that has no interest in training the staff. My offers to better the staff is met with resistance with no support from the SM.

2. Inflexible staff that forces the SM to schedule based on THEIR needs, not the store's. The night crew is OK, but the distribution of labor could be so much better.

2. Un"Engaged" SM who has no interests in the store other than to get to the next day.
Dave MGT

Puyallup, WA

#4 Apr 21, 2011
I'm fortunate to work at one of the nicest stores in my district. It is very clean, has an immaculate stockroom, and responsible, trained employees who take their jobs seriously. Some of the other stores, however, are really bad across the board. It all depends on your store manager. If he (or she) sets the tone and works hard, others will follow.
WaGEXA

Portland, OR

#5 Apr 22, 2011
There are a few issues at my store, although I'd say things run smoothly most of the time. Most of the problems that arise are from a lack of communication, and a failure to develop team members.

On the bright side, both of these issues are correctable, although certainly the latter is a long-term process.
AngryTiredWagPha rmacist

Minneapolis, MN

#6 Apr 25, 2011
Nobody works at my store anymore.

I don't mean that there are people there that are not working hard.

I just mean that there aren't any people left.

It's such a drag on the bottom line having to pay employees.
Phototech

Lafayette, CA

#7 Apr 29, 2011
Someone who was a retired business man gave me the best advice I've ever gotten. In the cut throat culture that is retail, you have to make a list.

"Keep a record - a book - of anything that is ever done wrong to you, including dates, times, witnesses etc. Tell no one that you do this, and keep that book even after you've left and gone to another company."

And hope you never have to use it. But in this business, and especially this company - where your future is about as uncertain as the weather - you may be thankful that you have some leverage.
Wagman92

Chicago, IL

#8 Apr 30, 2011
SadFaceMgt wrote:
Please keep in mind that all of this has been brought to my store manager's attention, district manager and loss prevention. I'd also like to mention that most of this doesn't include the other grave mgt and the mgts that transferred to this p.o.s. store. We all count our blessings that we were hand-picked to bring some "change" to this store. Bitterness aside, we're able to take a step back and laugh at how messed up this store is on a day-to-day basis.
1. Loans are recorded on a piece of paper and pinned to the wall instead of tracking them through POS. 6-800 extra dollars are split in 3 registers...
2. Our EXA and Store manager are the only ones not doing their 2+ cash counts. It just so happens that this is when the most cash handling errors happen. It's up or down. We had a week of -100+ and a separate week of 100+. I wouldn't shop at this store with cash.
3. Our EXA and Store manager make a habit of not counting the safe for the next shift. Guess what? No one trusts a safe passed on by them because they can't process a simple change order to a register..
4. Store manager works under 40hours a week. He is habitually tardy. X that. Almost the entire staff can't show up for work on time. We actually make bets to see if he'll ONLY be 30min late. To make up for this our EXA digs in deep to work under 42 hours. She spends a minimum of 1 full hour dicking around in the office. Our SM is worse on the office part but sometimes he hangs out in the front of the store to greet customers and to watch his car. The customer comes first!
5. The mgt staff doesn't lock, tag and record the receiving door every night.
6. It is EXPECTED that graveyard cleans the stockroom and the mess the previous shifts leave. When I asked the EXA/SM about why can't their staff just clean as they go like my shift.. I was given this answer: "I wish you could work a day shift at this store so you could see how busy it is." *I have worked days/graves at 2 other 24hour stores.. but "Every store is different".
7. Our Expired program is as follows:
Customer returns an expired item. If they complain a lot then ONLY that section will be pulled for expireds. We even have the list posted saying the store should be worked every month and that it's our #1 priority.
8. Even our EXA doesn't understand OP on the order screen. It usually stands for group. If we sell 8boxes of tissue paper in an ad week and we have 12 boxes auto-ordered for group. They don't see that. WAM! There will be 30+ on truck. It never ends with under 5 items. We don't even do the new scanouts in this store. If it's not there on the shelf it will be zeroed out. That alone does wonders for our on-hands.
9. McLane... I give up. I wish THEY had to count cigs. We have over 200 free-pieced cigarettes. I guess it's not a problem because the SM ignores that too.
10. Walgreens management policy states that you will lead by example. I even talked to the DM about all this crap. I was just told to keep quiet, support my lazy SM and be the best grave mgt I can be. It's not in me to be lazy so I might die in this store.
11. They can go f*** themselves.
I know I missed a couple but I might post them later. Anyhow, let me know what's going on in your stores!
You should probably go to corporate employee reltaions with your concerns. They will be able to advise you.

Since: Apr 11

Las Vegas, NV

#10 May 1, 2011
Wagman92 wrote:
<quoted text>
You should probably go to corporate employee reltaions with your concerns. They will be able to advise you.
Let me go over the concerns of the two people who can affect the rest of my career... Never go to LP again and don't talk about the store's problems to anyone in the district/region. Support the Store Manager more and continue to be the best GY Mgt I can be. To end it, it was stated that becoming an exa and getting my own store will be very tough without the right kind of support.

I also understand that this is life and I'm currently involved in a lot of politics. Should it be this way? Nah. But do i want to be a trainee for the rest of my life while the DM and SM get a slap on the wrist, if even that? Nah. Everyone will know it's me and no one likes a whistle-blower. It kills me that they both know I do quality work and I never laze about but it means nothing if at the end of the day their shoes aren't spit shined.

I'm just happy that there are some ways to vent and talk about the bullshit that some of us are forced to swim through just to get a paycheck.

Since: Jun 10

Location hidden

#11 May 1, 2011
SadFaceMgt wrote:
<quoted text>
Let me go over the concerns of the two people who can affect the rest of my career... Never go to LP again and don't talk about the store's problems to anyone in the district/region. Support the Store Manager more and continue to be the best GY Mgt I can be. To end it, it was stated that becoming an exa and getting my own store will be very tough without the right kind of support.
I also understand that this is life and I'm currently involved in a lot of politics. Should it be this way? Nah. But do i want to be a trainee for the rest of my life while the DM and SM get a slap on the wrist, if even that? Nah. Everyone will know it's me and no one likes a whistle-blower. It kills me that they both know I do quality work and I never laze about but it means nothing if at the end of the day their shoes aren't spit shined.
I'm just happy that there are some ways to vent and talk about the bullshit that some of us are forced to swim through just to get a paycheck.
It's a choice you must deal with bro. Me too. I've tried all my routes to escape from my dump of a store. But all I get is "work with your store manager. You must be on the same page, same goals."

Yeah but what if his plans is to just glide to retirement and he has no plans for anything and just let things fall where they may. In the meanwhile, the labor budget is constantly over, customer complaints are rampant over the same things every month, and employees work when and how they feel like. But that's the way the SM wants to run the store believe it or not.

CLs, DMs, other store managers, nobody's gonna help you. The only person to help you is your SM so you gotta kiss his BUTT and just swallow your pride. That or find another job.
wag sad

Summerville, SC

#12 May 1, 2011
You mean kiss his but and swallow his shit.

Since: Jun 10

Location hidden

#13 May 1, 2011
wag sad wrote:
You mean kiss his but and swallow his shit.
The way it works where I am, I complained to the DM and he just asks for the SM's explanation. Which puts me on the spot because he will ALWAYS say some BS reason for what he does. Worst is that he could even say it's MY fault!

I complained to my CL and he went and asked for my SM's explanation. Again he BSed his way out of it because they are close friends. Then he got back at me by telling me to stop telling everyone our stores fault's, because it will not change anything and only get worse that way.

I went to ther store managers and all they can tell me is the canned speech about working together, not against each other.

I once missed a EXA meeting and my boss told my DM that I forgot to go! The truth was he didnt tell me at all until I was on my way to work and did not hear my phone while driving! He was just going to tell me to go to the meeting instead of to work! That's the type of SM I'm working with.
Walgreen Employees

Elgin, IL

#14 May 3, 2011
1. Assistant Manager's blowing up condoms like balloons and hanging them in the office for the Manager's birthday.
2. Assistant Managers doing their homework in the office on company time.
3. The Manager giving preferential treatment to the young women who flirt with him.
4. Assistant Manager's who are always late and leave early, yet are written in for 8 hours.
5. Assistant Managers who are in that position because they're young women that brown nose the manager, who don't do their job.
6. Manager's who are more interested in getting his young woman employee's dates than company problem solving.
What should we do about these situations?
wag sad

Summerville, SC

#15 May 3, 2011
Ignore it there not a single thing you can do about it wait on oppertunity to get the hell out of that store to a better one I did. Keep doing a good job only talk to employees you can trust to stress bust with each other and then go about doing your jobs with your nose out to smell opertunity.
COS-MIC MARGE

AOL

#16 May 3, 2011
wag sad wrote:
Ignore it there not a single thing you can do about it wait on oppertunity to get the hell out of that store to a better one I did. Keep doing a good job only talk to employees you can trust to stress bust with each other and then go about doing your jobs with your nose out to smell opertunity.
I agree-less is more.Everyone knows you should not dip the pen in the company ink- but you can not tell that to Dinks.Never date-hook up or screw any person you work with- it is bad news- never works out. I am sooo glad my SM 's are charming-polite and well suited for the job. Who ever picked them out did a great job.
MWM

Frisco, TX

#17 Jun 24, 2011
Geez.. I got it made compared to all you guys. We have a good SM. For the most part we all work together and get a long. There is only one that does NOTHING.. and they are working on that issue.
I really feel bad for all the other employees out there who dont have it better.
deej

Saint Paul, MN

#18 Jun 25, 2011
I really like most of our employees,as people. There is preferential treatment-but the is the case anywhere. BUT we don't have the basic tools to do our jobs. Usually, the telzons are not working,and when people go home they hide them in bins,etc. so anyone coming in after 8am doesn't have access.And it seems every concern discussed with management is met with a defensive answer. We don't have box cutters,scissors,a/c in the breakroom,even wastebaskets! I love my job but much time is spent locating tools or begging to use a telzon-while being expected to set displays,make signs,and do resets.
MWM

Frisco, TX

#19 Jun 26, 2011
deej wrote:
I really like most of our employees,as people. There is preferential treatment-but the is the case anywhere. BUT we don't have the basic tools to do our jobs. Usually, the telzons are not working,and when people go home they hide them in bins,etc. so anyone coming in after 8am doesn't have access.And it seems every concern discussed with management is met with a defensive answer. We don't have box cutters,scissors,a/c in the breakroom,even wastebaskets! I love my job but much time is spent locating tools or begging to use a telzon-while being expected to set displays,make signs,and do resets.
Your manager is suppose to take care of that sort of thing!
WAGtheDOG

Livonia, MI

#21 Nov 23, 2012
I feel like I work in a great store currently and have worked at 3 different locations in 6 years but one thing and it's not habitual is we sometimes lack communication between shifts. Obv examples would be completed tasks that haven't been scratched off the list, a reset that is halfway completed. A car full of product sitting in the stockroom etc.

Obviously this is like first world problems compared to most WAG issues but it's still an issue that can be easily avoided. It just sucks to have to run into the stockroom and call/text someone to figure out what's going on and I'm sure that person isn't exactly happy to have to spend free time replying.

Since: Nov 12

Location hidden

#22 Nov 24, 2012
At the store I'm at now, when I arrived there, I discovered that they had a system where the closing manager would always leave a little note (like 1-3 paragraphs) to the opening manager communicating to them exactly where they left things. I was so impressed with it and it worked so well that I encouraged them to keep it up.

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