Job threatened if not using proper ve...

Since: Sep 13

United States

#82 Sep 14, 2013
Ha, ha. Yeah right like they'd send someone down lmao.
oh why

Hammond, IN

#83 Sep 15, 2013
livinginavan wrote:
The "order" came down verbally in my old store months ago. We were also supposed to police everyone else. I stepped up my job search and left. After I left, I heard through the grapevine that the staff complained that they were being forced to say it but the management wasn't saying it. The management started saying it for a while and dropped the whole subject. Now no one is saying it. Haven't heard anyone in any other Walgreens locally say it - not that I shop there very often anymore - so maybe it isn't a requirement in my district anymore. It feels particularly stupid to say it when you are covering an IC3 in the pharmacy.
It seems to me like they are trying to brainwash all employees with all their propaganda. They want the customer to think they are a great company while they treat their employees like shit
Beware

Williamston, SC

#84 Sep 15, 2013
pharmer212 wrote:
Did anyone else have to sign a paper agreeing to use proper verbiage at all times and receive a laminated "cheat sheet" card? Each employee will be evaluated every month to see if they're using the "Welcome to Walgreens," "Be Well," and "Thanks for calling Walgreens, your way to well" phrases. After three strikes, you're terminated. Apparently at the district meeting, they made it clear that if an employee doesn't consistently use proper "branded salutations," they will no longer be working for Walgreens. This company just becomes more and more ridiculous every day.. It's such a joke working for Walgreens now.
They do not want employees- just brain dead drones- why not just place bots throughout the store to utter this shit and have computerized checkouts? This is against everything I have stood for in my pharmacy career. This organization is doomed to failure because of its stupidity!!
Me

Salt Lake City, UT

#85 Sep 15, 2013
Beware wrote:
<quoted text>They do not want employees- just brain dead drones- why not just place bots throughout the store to utter this shit and have computerized checkouts? This is against everything I have stood for in my pharmacy career. This organization is doomed to failure because of its stupidity!!
Word
Greatandpowerful WAG

Alsip, IL

#86 Sep 15, 2013
Beware wrote:
<quoted text>They do not want employees- just brain dead drones- why not just place bots throughout the store to utter this shit and have computerized checkouts? This is against everything I have stood for in my pharmacy career. This organization is doomed to failure because of its stupidity!!
If someone comes up to the counter to ask a question: "welcome to Walgreens" is with what they are greeted. When they come up a few minutes later to ask another question... Same greeting. Why? Because that is what corporate wants and what middle management is being told to enforce.
As someone stated earlier, if they are going to force this scripted salutations, that is what I will deliver. I am not an actor to read "a script" with an actors skill. I will state these phoney salutations in the monotone monotonous robotic voice that corporate thinks will gain customers. Nothing more.
I feel like corporate is the Borg of Star Trek and that resistance is futile.
comment

Carrollton, TX

#87 Sep 16, 2013
Greatandpowerful WAG wrote:
<quoted text>If someone comes up to the counter to ask a question: "welcome to Walgreens" is with what they are greeted. When they come up a few minutes later to ask another question... Same greeting. Why? Because that is what corporate wants and what middle management is being told to enforce.
As someone stated earlier, if they are going to force this scripted salutations, that is what I will deliver. I am not an actor to read "a script" with an actors skill. I will state these phoney salutations in the monotone monotonous robotic voice that corporate thinks will gain customers. Nothing more.
I feel like corporate is the Borg of Star Trek and that resistance is futile.
No buddy around here has taken it that literal. We say it when you walk in or when you come to the drive thru. After that as long as you offer the customer assistance and engage with them you're good. Even the extraordinary posters say to adjust to the situation.
comment

Haslet, TX

#88 Sep 16, 2013
comment wrote:
<quoted text>No buddy around here has taken it that literal. We say it when you walk in or when you come to the drive thru. After that as long as you offer the customer assistance and engage with them you're good. Even the extraordinary posters say to adjust to the situation.
Nobody not no buddy. That's new to me.
thespaz

United States

#89 Sep 16, 2013
Hrguru.

You are wrong about deposits. Under GAP cash management is under controlling function not management. You would never be able to nonmanagment book keepers if it was a management function.
krg

Plainfield, IL

#90 Sep 18, 2013
So who will be required to take this "pledge"? Will the pharmacists have to? Store managers? ASMs?

Since: Nov 11

Location hidden

#91 Sep 18, 2013
I hear a manager page the STL, by name then ended by saying "thank you and be well". I jumped up and said " are you frigg 'en serious? That makes me want to puke!
Diane

Phoenix, AZ

#92 Sep 18, 2013
You're on a roll today, Tex :)!!!
Me

Salt Lake City, UT

#93 Sep 18, 2013
TexasOutlaw wrote:
I hear a manager page the STL, by name then ended by saying "thank you and be well". I jumped up and said " are you frigg 'en serious? That makes me want to puke!
Hey, I went the extra step, and when our photo kiosks went down and we had to put out of order signs on them,I ended the signs with Be Well!! I love getting to be a smarta**!
Wagsux

Glenshaw, PA

#94 Sep 29, 2013
DMs are telling SMs if their stores aren't using the salutations then the SM will be fired, that is why the stores are getting the pressure. It's all nonsense and I can't wait to find a new job

Since: Sep 13

Location hidden

#95 Oct 2, 2013
My sm told us recently we had to say "Welcome to Walgreens". We didn't have to sign anything though. It's just ridiculous. Don't think I'll be saying it. Was told we would get write-ups if we didn't say it. Told him "I guess I'll be fired"
What the hell is wrong with this company?
Chris

Jacksonville, FL

#96 Oct 2, 2013
I've about had it with my Walgreens. The changes they have been pushing down our throats for the past year have been enough, but now this b/s "Be Well" And "Welcome to Walgreens"...our uniforms? What a joke! I've been coming to work for almost two years in a dress shirt and tie, and now I get to come to work with a ****ing t-shirt?! Way to look professional. The last time I checked we were not Walmart greeters as well.

Walgreens - at the corner of alienated and understaffed.
Be Well Monkey

Canonsburg, PA

#97 Oct 3, 2013
They stress to build relationships with your customers so they trust you and come back to you. I've been telling my customers "see you next time!" for a while now. To me, that let's them know that I look forward to seeing them and also that it is sincere. After spending years building these relationships, "Be Well" is anything but sincere.

You have a sick customer walk up to your register. You check them out and tell them
1) Be Well!

or

2) Hope you feel better soon!

What seems more sincere to you? Pretty obvious to me.

When you know your customers, you know how they'll react. When "Betty" is checking out with you and she's sharing how she just came from the funeral home to make arrangements for her husband/brother/mother/child's burial are you really going to send them off with a "Be Well?" Might sound extreme but sadly, this is a situation I've dealt with many times. I don't care if Watson or his cronies are standing over me, there are just some situations that it is *not* appropriate.

"Loving Customers" is not about telling them to "Be Well." It's about actually being sincere and hopefully sharing a smile, if not a few tears, with them.
Altec Lansing

San Antonio, TX

#98 Oct 4, 2013
bama fan wrote:
Yeah bunch crap what they make us do and say. Get fired over that can anyone say unemployment. Bet our customers would love to know how were treated and harrassed. Looks like to me wag has nothing better do with time,but try think of reasons fire people. No other company forces people say shit. Also mgt has take test wow no other company does that. How can workers be happy when the company treats people like shit and slaves.
Sorry, but other companies DO force people to say this sort of stuff (i.e. Subway, Chic-fil-a)-- at least the "welcome to ......" part. It's a growing trend in the service, retail industry. It's a stupid fad and it will come and go along with CCR.
Markets may differ in the number of "strikes". In my market it's actually 6 strikes --- 2 coaching, 1 verbal, 2 write-ups, and 1 termination.
Me

United States

#99 Oct 4, 2013
Altec Lansing wrote:
<quoted text>Sorry, but other companies DO force people to say this sort of stuff (i.e. Subway, Chic-fil-a)-- at least the "welcome to ......" part. It's a growing trend in the service, retail industry. It's a stupid fad and it will come and go along with CCR.
Markets may differ in the number of "strikes". In my market it's actually 6 strikes --- 2 coaching, 1 verbal, 2 write-ups, and 1 termination.
I'm pretty sure he wasn't referring to the," Welcome to ......" part, but rather the be well part. That's the part that's really over stepping anymore. If they want to fire a bunch of people for not saying it then they can go right ahead. Maybe soon after they'll see a trend in how many people they're firing over such a stupid saying. Or better yet maybe enough customers will report it on the survey. It's all just their way to make us sound like idiots.
so sad wag

United States

#100 Oct 4, 2013
Honestly, they pay us when we are there. We should do what they ask. They aren't telling you to break the law. They are asking you to greet someone when they walk in the door. Have you ever traveled to another state and thought "wow the service sucks here, its way better in my store? " They are trying to eliminate that. They want consistency. It's their company so they run it the way they want. It seems weird to complain about, really. If you want to complain about stores not having enough hours to do a decent job, I'll support you. If you can't utter a simple sentence when a customer walks in the door, you're in the wrong business, become an accountant or something.
xxx

Madison, TN

#101 Oct 4, 2013
have never been told that but it would not surprise me!

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Walgreens Discussions

Title Updated Last By Comments
Location, location, location 26 min Apples McGee 8
Area alignments! 1 hr Harvey Ball 2
I'm sick of this. 2 hr refreshing 37
Budget cuts (again) 3 hr Receiving ready 6
manager buy-out? 3 hr no longer stressed 81
Pto 4 hr SAMs 30
New ASM is only 27, makes me feel stupid. 4 hr wagajuana 16
Affair 15 hr Saywhat 31
Frontier project (Jun '15) 23 hr Curious about cur... 249
More from around the web