Pharmacy software/staffing/transition in Wellness Stores?

Posted in the Walgreens Forum

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1 - 15 of 15 Comments Last updated Jan 5, 2013

Since: Mar 12

Location hidden

#1 Jan 4, 2013
Wellness stores are heading my way. I have quite a few questions. I just wanted to throw them out there at the same time.

Is the software the same as the Intercom+ software in other pharmacies? Is the software for the digital images sent to the pharmacist's ipad integrated just another feature of the software?

I had read on another discussion thread that there is some sort of supertech filling since the pharmacist is parked at the station out on the floor and the health guide has duties which include some things technicians used to do.

Does anyone know how they go about choosing and training this supertech? Do they move a technician into the health guide position or do they prefer to hire someone new?

Some of the stories I have seen online say that Walgreens hired new people for the new Wellness stores although some employees offered to transfer.

I am lowest man on the totem pole so I am trying to get a feel if there would be any room for me if we turn into a Wellness store soon.

I haven't read anything on this forum that gives any details on how a store transitions from the old format into a wellness format.

I would appreciate any information that anyone could offer.
Steve

Richmond, IN

#2 Jan 4, 2013
U will have nothing but a headache, phones go down, ic+ goes down. The people at the cpo have never worked in a pharmacy before so they pick drugs and ndc numbers u would never carry which makes even more work for you having to change manufacturer on every other script that prints, days supply is always wrong leading to chargebacks, Tpr resolution center is useless, pharmacist just sits all day doing nothing but showing people where the bathroom is or talking to the store manager, pharmacist at the cpo review forged or illegal scripts because they are unfamiliar with state law. Just a few things,
But there's more, don't want to discourage you
schlomo

Deerfield Beach, FL

#3 Jan 4, 2013
And don't forget, you as the in-store phrmacist will be the pharmacist of record on all those prescriptions. So two years down the line you get a knock on the door some Sunday evening only to be served notice of a wrongful death lawsuit:

"You killed my grandpapa v. Walgreens
and
Schlomo Rabinowitz,Registered Pharmacist"
Grease

Elmhurst, IL

#4 Jan 4, 2013
wagslavefornow wrote:
Wellness stores are heading my way. I have quite a few questions. I just wanted to throw them out there at the same time.
Is the software the same as the Intercom+ software in other pharmacies? Is the software for the digital images sent to the pharmacist's ipad integrated just another feature of the software?
I had read on another discussion thread that there is some sort of supertech filling since the pharmacist is parked at the station out on the floor and the health guide has duties which include some things technicians used to do.
Does anyone know how they go about choosing and training this supertech? Do they move a technician into the health guide position or do they prefer to hire someone new?
Some of the stories I have seen online say that Walgreens hired new people for the new Wellness stores although some employees offered to transfer.
I am lowest man on the totem pole so I am trying to get a feel if there would be any room for me if we turn into a Wellness store soon.
I haven't read anything on this forum that gives any details on how a store transitions from the old format into a wellness format.
I would appreciate any information that anyone could offer.
Steve is technically right. The set-up is the technicians stay inside the pharmacy while the pharmacist is outside of the pharmacy on a desk. The best way to find out how it works is to (if you're a tech) go to one of those Wellness (or Project 1) stores and ask the RXM to let you work there a couple shifts. That's what I did and it was boring the 4 shifts I had there, only because the one I went to was a low volume one.

Since: Mar 12

Location hidden

#5 Jan 4, 2013
I am a technician and not a pharmacist. Thanks for the information and suggestions. Time for me to move on.

Since: Nov 12

Location hidden

#6 Jan 4, 2013
I believe the supertech wears a specially designed cape and flies around the pharmacy on a state-of-the-art cable and pulley system.
Wow

Oklahoma City, OK

#7 Jan 5, 2013
schlomo wrote:
And don't forget, you as the in-store phrmacist will be the pharmacist of record on all those prescriptions. So two years down the line you get a knock on the door some Sunday evening only to be served notice of a wrongful death lawsuit:
"You killed my grandpapa v. Walgreens
and
Schlomo Rabinowitz,Registered Pharmacist"
So who is final product verifying and bagging the prescriptions?? Bc of it isn't the pharmacist themselves in the last step, good luck suing any pharmacist for a misfill.

Since: Nov 12

Location hidden

#8 Jan 5, 2013
i thought i heard that the pharmacist verifies it by viewing the pills on video or something like that.
Wow

Oklahoma City, OK

#9 Jan 5, 2013
disgovernment wrote:
i thought i heard that the pharmacist verifies it by viewing the pills on video or something like that.
Heard this as well but doesn't stop a tech from misbagging the drug after holding it under the camera. Sounds like just another waste of $
schlomo

Pompano Beach, FL

#10 Jan 5, 2013
In a lawsuit the plantiff gets the microfiche records. Only the initials of the pharmacist of record are there, not what you can see in the refill history in intercom plus.
With Power a rx can be typed, data reviewed,and dur reviewed all without the in-store rph, but ultimately whose is the pharmacist of record years after the filling. Where does the detailed refill history go 13 months after the last fill?
Even if you can prove later that you were not the rph at fault, you don't want your name as a defendant in the public record. This could come back to haunt you in future state board actions, job applications, or another civil suit.
Steve

Richmond, IN

#11 Jan 5, 2013
This frightens me if true. The board of pharmacies are ok with this? I would be very angry if I was to get in trouble for somethig you had no control over

Since: Nov 12

Location hidden

#12 Jan 5, 2013
Obviously, if this system is already in practice, walgreens has done their due diligence. Staffing it will be easy, because everybody, incl. pharmacists, needs a job. Welcome to the future! It's nothing like the past.
thespaz

Kelseyville, CA

#13 Jan 5, 2013
I thought power was separate to Wellness and was scrapped as a nationwide roll out. I was talking to a friend I have in HR midlevel. The goal for advisory is someone with CNA/CMA level education. This doesn't mean it will be. Plus the pay scales match up with what a CMA/CNA make in most areas.

Since: Jul 12

Location hidden

#14 Jan 5, 2013
Indy stores didn't staff with completely new people when it converted them. They just trained the current employees.

The only new job was Health Guide - and depending on your pay and what you're interested in, it could be a step up and better position than Pharm Tech.
Bubba

Hollywood, FL

#15 Jan 5, 2013
There is few nearby and the workflow is obviously a bit tweaked but not too different. The kiosk is only used on pharmacist overlap.

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