walgreens ripping people off
First Prev
of 4
Next Last

Since: Sep 11

Location hidden

#65 Sep 24, 2011
bbb wrote:
Seems like there are alot of knuckleheads in this forum. Trying to sue Walgreens to get rich is the lamest excuse for people who don't want real jobs. Start spending your time looking at what you can improve in this world, not what you can bring down. If you have a true suit then handle your business, if your mad because you might have had a bad experience then thats no reason to sue, just go to another pharmacy and shut your mouth
i couldnt of said it any better
TheRoger

Washington, IL

#66 Apr 7, 2012
An older woman friend of mine recently picked-up a couple of scripts from walgreens. One of them, for which they charged her $14, was a generic and also was available on their shelf as an OTC for about half that price. At Wal-mart it cost less than $4. Walgreens refuses to allow her to return the drug and get a refund. This woman is disabled and that extra $10 makes a significant difference to her lifestyle.

Since: Feb 12

Location hidden

#67 Apr 7, 2012
TheRoger wrote:
An older woman friend of mine recently picked-up a couple of scripts from walgreens. One of them, for which they charged her $14, was a generic and also was available on their shelf as an OTC for about half that price. At Wal-mart it cost less than $4. Walgreens refuses to allow her to return the drug and get a refund. This woman is disabled and that extra $10 makes a significant difference to her lifestyle.
Hard to give you more information without knowing more about the medication. Also, you don't say if she talked to the RX manager and the store manager. Those decisions are generally made by the RX manager.(That is my understanding at least. In some cases, the RX manager can authorize price modifying the prescription to a lower price.) If the medication is an OTC, generally, someone at the filling station should check the price of the item on the shelf and make a note to tell the customer about the options or any special sales that could benefit them at the time they come to pick up the prescription.(Of course, this is more work to do on the part of the technician/pharmacist or both.)

If the medication is something that is offered at a discount with the Walgreens Prescription Savings Club, the customer cannot enroll in the club and get the card if they have a Medicare Part D plan or are getting help from their state for prescriptions.

Sometimes, a customer wants the prescription so they can use their FSA card to pay for it. If the medication is in the original packaging, sometimes they will take it back. If the package has been opened or the medication is in a vial, that is another story. You might want to consider having her call the 1-800-Walgreens phone number. The complaint will probably get bumped back to the store but they might be more motivated to come up with some options.

Maybe other people could offer other suggestions.
RPh

Reidsville, GA

#68 Apr 7, 2012
TheRoger wrote:
An older woman friend of mine recently picked-up a couple of scripts from walgreens. One of them, for which they charged her $14, was a generic and also was available on their shelf as an OTC for about half that price. At Wal-mart it cost less than $4. Walgreens refuses to allow her to return the drug and get a refund. This woman is disabled and that extra $10 makes a significant difference to her lifestyle.
A. Returning drugs is against the law
B. The drug was that price at Walmart before she bought it at Walgreens. And OTC. All pharmacies have phones she couldve called around for prices.

Since: Feb 12

Location hidden

#69 Apr 7, 2012
After explaining the on the shelf products, costs and options, I tell the customer that once the medication leaves the pharmacy, it cannot come back. I have heard the pharmacist say the same thing under similar circumstances.

However, I have seen the RX manager authorize a price modification on the prescription so the customer gets a lower price without accepting the actual medication back for return.(Sometimes, the customer will get a gift card from the store manager but I can't remember any specifics.)

Because of the fear of tampering, all returned medications, are considered damaged and are not put back on the shelf.
Hogan

Las Vegas, NV

#70 Apr 7, 2012
RPh wrote:
<quoted text>
A. Returning drugs is against the law
B. The drug was that price at Walmart before she bought it at Walgreens. And OTC. All pharmacies have phones she couldve called around for prices.
Agreed!
Jeff Pellet

Cookeville, TN

#71 Sep 10, 2012
lil cat in the alley wrote:
<quoted text>
Oh please,you think walgreens gives a crap about people inc.employees, there managers and workers manipulate and gossip,start trouble,talk behind your back,nothing ever gets resolved,their hire whackjob mental cases that think its their own mom n pops store to do whatever they want no matter who gets hurt n creates a hostile work atmosphere,i have seen it 1 too many times before,they choose their favorites and screw everyone else no matter how hard you work.rx is overpricing is getting worse by the week.waste
I am a former Walgreens employee, I worked there over 10 years ago. When I worked there things were different. Now majority of employees are rude and uninformed in customer service. I have called corporate many times, as I am still loyal to them even though I was fired from my job for going to the hospital. I do not blame Walgreens at all, as it was the new manager that did not like me. He talked down to customers and I did not. Once I was gone customers stopped coming in when they heard about me being let go. His loss! I should have called corporate or even the district manager, as I would not have lost my job then. I guess I am to nice because that manager had a son around that time, and because he was newborn I didn't want his father to lose his pay. After all it wasn't the kids incompotence. I have many stories of my times there most of them good. I am disappointed at all of the current mishaps at many Walgreens stores. However usually when calling corporate and being respectful things do get done! Don't get me wrong one can be upset when talking with corporate, but being disrespectful will get you no where. It is not the employees fault in corporate, as majority of the time they do not know of things below them. That is where we the customers come in!

Since: Sep 12

Location hidden

#72 Sep 10, 2012
jo-jo wrote:
<quoted text>
Corey Taylor and Courtney Piggee v. Walgreen Co. Pulaski County, Arkansas, Circuit Court Case No. 2005-10779.
A Little Rock Walgreens was robbed. A Walgreen Pharmacy Tech thought she knew the robber from having seen him come in the store before. They had a videotape but no one in the store looked at the tape, neither did the police. The pharmacy tech went into the pharmacy records of the girlfriend of the person she thought was the robber (Invasion of Privacy) and fingered her boyfriend, who was charged with the robbery. Later they found out that the boyfriend was not the person on the tape but they failed to tell the police, so the charges remained active. On the day of the criminal jury trial the pharmacy tech did not come to court, for obvious reasons and the charges against the boyfriend were dropped. He sued for Malicious Prosecution, etc., his girlfriend sued for Invasion of Privacy, Etc. Jury Trial is pending.
Oh well if she fingered her boyfriend...gross
M Laurin

San Jose, CA

#73 Jun 25, 2015
Just went to the Walgreen's in Las Vegas. I will post on You Tube. Sterling Chardonnay wine tag said it cost $12.99. When it rang up - came up as $16.99. I went back and took a photo of the tag. Then went back to the register. I showed the manager that they were over charging for $4. He just said ok - and rang the $12.99 cost. I said - this is wrong - how many of the dozens of people you have over charged. He said - it was an oversight. I am sure it was not. I am going to email the local tv station. I told him - I am sure if I come back in 20 minutes - it will still ring up as $16.99. Only then did what appears to be a more senior woman manager state - where is it so we can change. So - go some where else and always check what they charge you. Walgreen's is stealing frm their customers and do not care.
sensible SM

Pittsburgh, PA

#74 Jun 25, 2015
jess wrote:
Walgreens is ripping people off with their Pharmacy Benefits program...they underpay their competitors (below acquisition) then overcharge the governement & seniors and keep the profits for doing absolutely nothing!
I wonder if they pay themselves more for prescriptions filled at their own stores
Americans need to get involved since this practice is shaping this country and healthcare- if suing helps then by all means sue before the only pharmacy left here is walgreens!
Wow. You are dumb. Dumb as a brick. First off, the government sets the reimbursement rates we get on federal/state funded plans. Second, you make no sense, which takes me back to my original statement. You are dumb....as a brick.

“The Papers said I was Truant”

Since: Nov 11

Location hidden

#75 Jun 26, 2015
I still can't wrap my head around people who feel the need to post on threads that people haven't commented on for years.

Like they scavenge the archives for something that triggers a response in their heads that they
have some obsessive need to inform us all about this random event that has no real connection to the OP (Original Post).

I'm torn between mentioning that an incorrect price on the shelf doesn't mean the company is maliciously trying to charge more to unsuspecting customers (would M Laurin say that when a store lowers prices, and the shelf price doesn't get changed, that the store is actively trying to lose money?), and mentioning that current reimbursement rates and the laws surrounding them might have been different almost 10 years ago (when the post that "sensible SM" replied to occurred), and keeping quiet.

Maybe since I've grown up with message boards, I see things differently.
It's probably because I take part in forums that prohibit necroposting.

But xkcd: "Duty Calls"

Since: Mar 12

Location hidden

#76 Jun 26, 2015
M Laurin wrote:
Just went to the Walgreen's in Las Vegas. I will post on You Tube. Sterling Chardonnay wine tag said it cost $12.99. When it rang up - came up as $16.99. I went back and took a photo of the tag. Then went back to the register. I showed the manager that they were over charging for $4. He just said ok - and rang the $12.99 cost. I said - this is wrong - how many of the dozens of people you have over charged. He said - it was an oversight. I am sure it was not. I am going to email the local tv station. I told him - I am sure if I come back in 20 minutes - it will still ring up as $16.99. Only then did what appears to be a more senior woman manager state - where is it so we can change. So - go some where else and always check what they charge you. Walgreen's is stealing frm their customers and do not care.
He gave you the difference back and will probably correct the sign within the hour. Just because a price change was over looked does not mean the whole company is out to get the general public. If it was an ad sign that wasn't pulled down, well, we have literally thousands of ad tags to pull down every Saturday night. Something will get missed, guaranteed. I hope the TV station looks at you as a complaining nut job and writes it off as a non-story. Seriously, pick your fights a little better.
Steph

Decatur, IL

#77 Jun 26, 2015
Keith wrote:
<quoted text>
Poor people get their money from the government on a benifits card for food. They have no car and no means to travel anywhere else to do there shopping, so actully these are the best locations!
And get tax breaks for building in urban areas that no one else wants to go to...They also get tax incentives for hiring...
A SM

Citrus Heights, CA

#78 Jun 26, 2015
Laughing hard at how stupid some of the posters here are!

M. Laurin is a typical obnoxious conspiracy theorist who thinks everyone is out to get her with a purpose, get a job and maybe you'll see how human beings make mistakes in the real world.

And the poster earlier with the robbery story! Hahahaha, reeeeealy dumb. They got robbed, and nobody bothered to check the security camera footage? Who with half a brain would believe that? As if it wouldn't be the most interesting thing to happen there all year. I guarantee that footage was watched by every member of the leadership team and most of the employees about a dozen times, and a copy burned and given to the police.

Critical thinking, there's just no substitute for it...

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 4
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Walgreens Discussions

Title Updated Last By Comments
Medium shopping bags wic 4 hr Yaya 1
Things that annoy you at work 5 hr Volcanic 43
The no loss Hotline 5 hr EXasm 3
Store manager firings 5 hr EXasm 104
Asmt promotion to asm 10 hr Wag life 6
Delight Score 11 hr Wagslave 48
Rose colored glasses 14 hr SunnyFlordia 5
35 stores closing 15 hr Lord Don t go bac... 6
CVS Closing stores in 2017 due to loss of contr... 18 hr BootsDidIt 31
More from around the web