Wellness stores staffing and layout

Wellness stores staffing and layout

Posted in the Walgreens Forum

Since: Feb 12

Location hidden

#1 Feb 12, 2012
Is anyone familiar with the staffing at Wellness stores? If there is one pharmacist available for consultations or out on the floor, who is in the back filling prescriptions? Does every Wellness store have a nurse practitioner with an ipad to help customers get the information they want? If they need space for consultation or a Take Care clinic, what area gets smaller?
MGT

Louisville, KY

#2 Feb 12, 2012
I'm pretty sure there is only one pharmacist in most of those stores. Wag isn't going to pay someone $90k to sit around talking to customers all day. They're just expected to manage their time and do both jobs.
Eye in the Sky

Waukegan, IL

#3 Feb 12, 2012
It's different depending on several factors. Not all Wellness stores will have a health guide, and not all pharmacy boards have approved the new pharmacy layouts that go into Wellness stores, so it will roll out as legislation changes. In areas where it is legal and can be implemented, a pharmacist will sit on the floor and review pill counts, etc., via digital display and iPad. Staffing levels in the pharmacy will also vary by pharmacy volume. Nurse practitioner is only when the store has a Take Care Clinic, and many factors determine whether or not a store will get one of these as well, including income, demographics, and whether or not there is another clinic nearby.

Since: Aug 10

Location hidden

#4 Feb 12, 2012
My guess is the stores that dont get a health guide will get a wellness guide instead.This person is paid less then a health guide(about $12.00 an hour) and does almost the same job.I think they have about 20-25 of them currently in 3 pilot markets right now.

Since: Feb 12

Location hidden

#5 Feb 12, 2012
The new lay out is a combinations of the best of Walgreens and Duane Reade's more urban design. Kind of crazy, but i loved Duane Reade's Urban design :) I think they would do great anywhere these types of stores go.
Freddy

Sanford, FL

#6 Feb 12, 2012
another retail wkr wrote:
Is anyone familiar with the staffing at Wellness stores? If there is one pharmacist available for consultations or out on the floor, who is in the back filling prescriptions? Does every Wellness store have a nurse practitioner with an ipad to help customers get the information they want? If they need space for consultation or a Take Care clinic, what area gets smaller?
well i open the the first wellness store in chicago on nov/2/2010. And yes the pharm is outside of the pharmacy giving consult, and your senior tech runs the pharmacy inside. To verifi the prescription we take five pics with a hi quality camera and send her the pic to her screen. And the person that carries tje i pad is called a health guide. There jobs is mainly custermer service and secritary to the nurse prac.o and in the pharmacy here are two other techs t1,t2,and t3...

Since: Mar 12

Location hidden

#7 Apr 23, 2012
Freddy wrote:
<quoted text> well i open the the first wellness store in chicago on nov/2/2010. And yes the pharm is outside of the pharmacy giving consult, and your senior tech runs the pharmacy inside. To verifi the prescription we take five pics with a hi quality camera and send her the pic to her screen. And the person that carries tje i pad is called a health guide. There jobs is mainly custermer service and secritary to the nurse prac.o and in the pharmacy here are two other techs t1,t2,and t3...
At Wellness stores, are all the pharmacy calls routed to a call center or just certain types of calls?

I just wondered if the senior technicians who are doing the filling are also answering the phone.

If the pharmacist is out on the sales floor with an ipad, is the pharmacist also available to handle phone calls?

Is the in-store pharmacist also the one that does verification through the digital images or final verification done off-site as well?
Disgruntled Tech

Fort Lauderdale, FL

#8 Apr 25, 2012
We're getting this new model soon in a store here in Ft. Lauderdale. Personally, I don't trust this verification through a camera nonsense
Concerned sr tech

Chicago, IL

#9 Apr 15, 2014
Here in Chicago our store got the go ahead to be a wellness store. We already are one the few stores on the northwest side with a drive thru and now this. I guess I am worried how it is going to affect our customers. They are old school. You need to give them as much attention as possible or it's a complaint to corperate. So are these stores as bad as everyone says? Should I worry , or just go with it ?
Ssj4banakai

Hialeah, FL

#10 Apr 15, 2014
If it's a next generation walgreens. Where the pharmacy has the program to take pics of med when filling. They would give store more hours. I heard
Rph

Owings Mills, MD

#11 Apr 17, 2014
No extra hours!
E30mpower

Rock Hill, SC

#12 Jun 11, 2014
Not a lot of states have approved the "bridge" design, for good reason. In states that have, you get this idiotic machine from Yuyama called FullyRx that basically replaces the scales. From what I've read it's a major PITA with all the steps involved just to fill a script. They're supposed to give you extra hours to compensate for increased time to fill, but it rarely happens.

Express Kiosks are in all WE stores, and they blow. Hate them. No one knows how to use them and, of course, since they're running Windows XP they're prone to mystery white screens and crashes (like the registers).

WE's saving graces have been the jumbo plasma TVs in the waiting area showing which waiters are ready, in process, or have an exception. Consultation/immunization room is nice. And all the storage areas they've built in are a Godsend. I transferred from one of the archetypical late 90s stores and was amazed I had places to file all my paperwork without having to use binders and office trays, and I have like three floor-to-ceiling cabinets for CA folders.

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