how do you react when someone threatens you?

Posted in the Walgreens Forum

Since: Sep 12

Location hidden

#1 Sep 26, 2012
This has happened on several occasions but tonight's made my blood boil.

So this assclown comes into the store looking sketchy. Since I'm the only male on duty, my coworkers tell me to keep an eye on him. This guy wanders around all the aisles for a good 10 minutes before I confront him trying to stuff some candy in his pockets. He drops the candy and says something along the lines of "im gon shoot ur azz up bytch! better watch ur back bruh!" before leaving and ranting about racism.

What the hell should I do? I really want to yell back and kick these types of peoples ass but I don't want to get fired.
walsox

Cape Coral, FL

#2 Sep 27, 2012
LvLFactor wrote:
This has happened on several occasions but tonight's made my blood boil.
So this assclown comes into the store looking sketchy. Since I'm the only male on duty, my coworkers tell me to keep an eye on him. This guy wanders around all the aisles for a good 10 minutes before I confront him trying to stuff some candy in his pockets. He drops the candy and says something along the lines of "im gon shoot ur azz up bytch! better watch ur back bruh!" before leaving and ranting about racism.
What the hell should I do? I really want to yell back and kick these types of peoples ass but I don't want to get fired.
cool

Since: Aug 07

Location hidden

#3 Sep 27, 2012
I usually say "I'm right here right now, do what you're gonna do or get out". I make sure I'm standing in front of the camera and not blocking his way out too. This complies with store policy. Plus our cams don't record sound.
nolongerWAG

San Jose, CA

#8 Sep 27, 2012
Don't try to be a hero, not trying to scare you but what would happen if he really did wait for you outside after you're off?

I do what I can but when it comes to stopping psychos and my well being, it's obvious what I am going to choose. I had a knife pulled on me over a newspaper when I first started and later that week we had footage of an ORC group, guess what issue LP was more concerned about? Yeah, they needed the burned camera footage.
WAGSFL

Portland, OR

#9 Sep 28, 2012
It's just Walgreens. Candy is not worth your life. Its funny that I would read this thread tonight because I was threatened earlier today when i confronted a young black man stealing. I'm 100% sure that if I did not have multiple male employees there backing me up this guy would of taken a swing at me.

I deal with this kind of thing all of the time WAG policy on shop lifting and customers threatening employees is very weak. It is only on the books to cover their ass if you fuck up so they can fire you or not pay your family for wrongful death when some punk kills you over some pain killers.

Ultimatly the only person that benifits from confronting shop lifters is the SM. Shrink is factored into the bonus and pay scale. So unless you are a SM or aspire to be one it is truely not worth loosing your barely above min wage job or your life. thats my two cents.

Since: Sep 12

Location hidden

#10 Sep 28, 2012
WAGSFL wrote:
It's just Walgreens. Candy is not worth your life. Its funny that I would read this thread tonight because I was threatened earlier today when i confronted a young black man stealing. I'm 100% sure that if I did not have multiple male employees there backing me up this guy would of taken a swing at me.
I deal with this kind of thing all of the time WAG policy on shop lifting and customers threatening employees is very weak. It is only on the books to cover their ass if you fuck up so they can fire you or not pay your family for wrongful death when some punk kills you over some pain killers.
Ultimatly the only person that benifits from confronting shop lifters is the SM. Shrink is factored into the bonus and pay scale. So unless you are a SM or aspire to be one it is truely not worth loosing your barely above min wage job or your life. thats my two cents.
You're right. But I was told to do something and I did. This clown comes threatening me for doing my job. I had to bite my tongue and tell this clown to leave and never come back to the store. He kept bitching and I just kept quiet and watched him leave.

What else am I suppose to do in this situation? Should I just let these clowns take whatever they want? Can I threaten them back? I'm new to retail and I can't stand these low life shoplifters. It's not about saving Walgreens $3, it's about pride.

Since: Feb 12

Location hidden

#11 Sep 28, 2012
Yes, you're supposed to let them take whatever they want. You need to review the soft stop policy with your store manager. What you did could get you fired if the ghetto scum was smart enough to call in a complaint.

Since: Aug 07

Location hidden

#12 Sep 28, 2012
LvLFactor wrote:
<quoted text>
You're right. But I was told to do something and I did. This clown comes threatening me for doing my job. I had to bite my tongue and tell this clown to leave and never come back to the store. He kept bitching and I just kept quiet and watched him leave.
What else am I suppose to do in this situation? Should I just let these clowns take whatever they want? Can I threaten them back? I'm new to retail and I can't stand these low life shoplifters. It's not about saving Walgreens $3, it's about pride.
I understand the thing about pride. But get familiar with what you can get away with first. See if your SM actually has your back if anything goes wrong. Or if your staff has your back if things get down to the technicalities.

Never do anything against policy in front of the camera or if you have crowds watching. There will always be some a-hole will be filming these days.

You can talk aggressive to them, just make sure not too many people hear it.

Since: Feb 12

Location hidden

#13 Sep 28, 2012
And everyone wonders why i feel the way i do about ghetto trash. But im the racist right?

Since: Sep 12

Location hidden

#14 Sep 28, 2012
Call 911 and say he threatened you. I had to do that with a guy and get got arrested with a year probation and had to pay a fine. He has not bothered me since, but I had witnesses and we were on camera.
WAGSFL

Portland, OR

#15 Sep 29, 2012
LvLFactor wrote:
<quoted text>
You're right. But I was told to do something and I did. This clown comes threatening me for doing my job. I had to bite my tongue and tell this clown to leave and never come back to the store. He kept bitching and I just kept quiet and watched him leave.
What else am I suppose to do in this situation? Should I just let these clowns take whatever they want? Can I threaten them back? I'm new to retail and I can't stand these low life shoplifters. It's not about saving Walgreens $3, it's about pride.
I get the whole pride thing believe me i do but in this case you did exactly what I would of done and what you are supposed to do and that is to show them to the door. Can you threaten them back? Not really. unless they do not have the mental capacity to operate a phone. When the district office gets the call that one of their employees threatened a customer... You might as well put in your two week notice.

In my personal experience the best thing you can do when somebody is freaking out at you is to say "Have a nice day!" and smile. That'll piss um off more than anything. If they take a shot at you be the bigger person and brush it off, its all just posturing anyways.
shanty

Carteret, NJ

#16 Sep 30, 2012
what can I do when someone in my job tells me to watch my back, this is all coming down because they new I was going to school, but it was to advance myself so I can have a better position not so they can make my life impossible.

Since: Feb 12

Prairieville, LA

#17 Sep 30, 2012
I got reprimanded once for following an a**hole out to their car. They were incredibly insulting and tried to be intimidating when they were in the store(I'm 6'5" and i'm the strong silent type)so i guess they didn't expect me to meet them out there. I was only out there to tell them they were out of line and that if they had anything else to say they could finish it there. They jumped in their car and fled like i'd set thier tail on fire. I really didn't mean to do that it just kinda happened. And yes i know what could have happened to me and i was reminded about it over and over again by SM at the time who made sure that the incident didn't reach our DM. Our community leader told me no-no bad service clerk and that was about it from her. This idiot still comes in from time to time to try it with newer employees but i usually come walking around and they steer clear ! Moral of the story you really do not know what can happen in a confrontation. Because a coward is a coward. What i did was dangerous

Since: Aug 12

Location hidden

#18 Oct 1, 2012
Yeah you might as well help them stuff their pockets this company will do anything to undermine its employees even if the customer is stealing everything in sight.

Since: Aug 11

Location hidden

#19 Oct 1, 2012
I've noticed that saying "Thank you, Be Well." while they're bitching you out before they leave works wonders.
Guess the new farewell policy is amazing after all.
jmccabecpht

Gainesville, FL

#20 Oct 13, 2012
NiceThingsKitty wrote:
I've noticed that saying "Thank you, Be Well." while they're bitching you out before they leave works wonders.
Guess the new farewell policy is amazing after all.
Kill them with kindness

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