Walgreens employees are stealing from me! PLEASE HELP!

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Michelle

United States

#1 Nov 2, 2008
I have been a patron of Walgreens from almost 15 years. For the pat 5 years, however, new employees at my local Walgreens have been stealing money me. I have noted at least 6 times in which I was either overcharged, overcharged and denied the items I'd purchased or denied services after having paid. Today, I needed to make a cash-back withdrawal of $40 so I could purchase a bus pass another store. The cashier handed the funds to me folded. When I arrived at the other store I was $20 short. when I went back to ask for my money, they said they had no record of $20 dollars extra in their cash register. I think the cashier pocketed my money but, how do I prove it? What should I do next?
AuntCJ

Springfield, IL

#2 Nov 6, 2008
Have you ealked to the Store Manager, not an Assistant Manager but THE STORE MANAGER? If you have then call the District office for this store. If you can't get the number from this store call another and ask for the district office number even tell that store manager what has happened - be sure to have exact dates, times, and what register you checked out at. Call the Disttrict office and speak to the Secretary or Administrative Asst. if you don't get answers from them ask to have the Loss Preventon supervisor contact you. But be prepared to have specifics. They may be able to help you. Good Luck!
Michelle

United States

#3 Nov 11, 2008
Thank you so much for your help. I will contact them immediately.
AuntCJ wrote:
Have you ealked to the Store Manager, not an Assistant Manager but THE STORE MANAGER? If you have then call the District office for this store. If you can't get the number from this store call another and ask for the district office number even tell that store manager what has happened - be sure to have exact dates, times, and what register you checked out at. Call the Disttrict office and speak to the Secretary or Administrative Asst. if you don't get answers from them ask to have the Loss Preventon supervisor contact you. But be prepared to have specifics. They may be able to help you. Good Luck!
Tom in PA

Camp Hill, PA

#4 Nov 11, 2008
Having your receipt handy will help the store manager or loss prevention, if need be, do an investigation promptly. Also, the store manager, in most cases, will give you the $20 to avoid the possibility of his boss having to get involved at the district level or higher. I would suggest that you speak with the store manager regarding your concern. Be sincere and polite to him/her and 9 times out of 10, they will give you the money. As a Walgreen's store manager, I can tell you that it is not worth fighting the customer over a situation like this. Your business is much too important. Thank you for shopping at Walgreen's and I hope your situation gets resolved for you.
Sincerely,
Tom PA.
Greg

Woodward, OK

#5 Dec 13, 2008
I work at Walgreens and get this same complaint 2 or 3 times a week. I can pull the transaction and see what if any monies should have been given back. Then do a till count and ensure the till is not over or short, then view some very good cameras. Every instance I've had in the last 90 days has been customer error or outright attempted theft by the customer.
Tom in Pa is a Tool Nazi

Merced, CA

#6 Jan 11, 2009
OP- I can only assume you're being a royal bitch when you shop at the store. Perhaps you defecated or urinated on the sales floor. Maybe you just smell like a wet dog, there is no way to tell for sure. Try a shower and a pleasant disposition the next time you shop at Walgreens and maybe you will get better service.

Managers that posted in this thread: Train your cashiers better. Especially you Greg.
Sep

Mount Dora, FL

#7 Feb 12, 2009
I've worked at Walgreens for almost 2 years now and I was a cashier. I have had a few customers complain they didn't get their correct change back. When this happens the cashier pages a manager and the manager counts the drawer then compares it to what the computer states it Should have moneywise. If a short is found, the manager will give the customer their owed monies. If it's not short, they will view the camera to see if the money was pocketed by the cashier. I've had 1 instance where I miscounted the money given back to the customer and the customer got their money. Don't assume that the cashiers are the bad guys and are stealing from you. Customers make mistakes, too. Nobody is perfect so please, be a little nicer to the employees?
Tom in PA is an Ameba

Fort Myers, FL

#8 Jun 4, 2009
Tom in Pittston, PA is handing out $20 to every customer that comes into his Walgreens.

Since: Jun 09

Panama City, FL

#9 Jun 24, 2009
You should ALWAYS count your change or cash or whatever, BEFORE you leave the store/bank/whatever.
Right in front of the teller/cashier or whatever.

Even when they count it out to you, you recount it.
You left, you didn't count it in front of them.
Lesson learned..
Brian

AOL

#10 Sep 6, 2009
Are you sure that you actually pushed 40 dollars cash back instead of 20?Sometimes that happens with customers... And sometimes customers try to scam
walgreens rep

Garden Grove, CA

#11 Oct 2, 2009
working at walgreens can be chalenging i work the front register and some employees dont want to cover breaks and lunches they get upset i tryed to talk to the assitant mangers but they dont do much i have been with company for two years
Thomas Paine

Jacksonville, FL

#12 Nov 11, 2009
Use some Common Sense.Counting a register after a customer asked for $40 would do no good, especially if the cashier pocketed $20 of it. It would only be over if he/she were stupid enough to put the money back in the register.
bridgett

Little Rock, AR

#13 Nov 16, 2009
walgreens rep wrote:
working at walgreens can be chalenging i work the front register and some employees dont want to cover breaks and lunches they get upset i tryed to talk to the assitant mangers but they dont do much i have been with company for two years
Trust me,I know exactly how you feel,I am a head front cashier now for 2 years,started out as a Beauty Advisor....for the 1st year with a total of 3,maybe you should be a little aggressive,when i didn't get a response from the asst managers,i went directly to the store manager and now we have a good understanding about coverage,they know that i don't play when it comes to my breaks,being up front can be hell !!!
Tim

Gonzales, LA

#14 Nov 16, 2009
bridgett wrote:
<quoted text>Trust me,I know exactly how you feel,I am a head front cashier now for 2 years,started out as a Beauty Advisor....for the 1st year with a total of 3,maybe you should be a little aggressive,when i didn't get a response from the asst managers,i went directly to the store manager and now we have a good understanding about coverage,they know that i don't play when it comes to my breaks,being up front can be hell !!!
Testify Sister
vince polk

Dallas, TX

#15 Nov 20, 2009
Michelle wrote:
I have been a patron of Walgreens from almost 15 years. For the pat 5 years, however, new employees at my local Walgreens have been stealing money me. I have noted at least 6 times in which I was either overcharged, overcharged and denied the items I'd purchased or denied services after having paid. Today, I needed to make a cash-back withdrawal of $40 so I could purchase a bus pass another store. The cashier handed the funds to me folded. When I arrived at the other store I was $20 short. when I went back to ask for my money, they said they had no record of $20 dollars extra in their cash register. I think the cashier pocketed my money but, how do I prove it? What should I do next?
i just wonder why would someone who knows we have camera a loss preventention checking transcations to see who is stealing and who is honest, it just wouldn't be worth doing.
vince polk

Dallas, TX

#16 Nov 20, 2009
Customers always feel that someone is trying to steal their money when we to are customers and have morals of our own. Why steal someones money and have bad luck follow.
Johnny

Shepherdsville, KY

#17 Jun 23, 2010
I have worked with Walgreens for 6 years and this is usually a customer mistake. Sometimes the cashier will make a mistake, they are human, but most of the time a customer will put the change in a diff. pocket in there purse than usual and didn't realize it. I there is a mistake we will give you your monies owed. 99.9% of the time, the cashiers are not trying to steal from you. Just be polite when you have an issue and everything will go much smoother.
sprite

Bourbonnais, IL

#18 Jun 23, 2010
I will give you one help full hint NEVER LEAVE THE STORE WITHOUT COUNTING THE MONEY FIRST!!! I know at the store I work for we have one cashier that is stealing from money to food. The manager aint caught him yet but I hope they bust him soon.. You can almost make the cashier count the money to you.. Tell them that by Walgreens we are to count the money to the customers to cover their butts.. That should show them that you are watching them..
Policies

Ft Mitchell, KY

#19 Nov 20, 2010
I have worked at Walgreens for almost 5 years now, and I can tell you that, at least in my state, you CAN'T get any more than $20 back when using your debit card. I have had customers type in $100 before and you still only get $20, so that's all it added to their total. You need to check out the total you spent when you ring out. It should say the total + cash back. If it's the store policy to not give any more than $20 cash back per purchase, then that's all they can do. If you need more, go the the bank.
Wag Wag Wag

Sachse, TX

#20 Aug 9, 2011
Yes most areas are going to the $20 highest cash back, but not in all areas. After each complaint MGT's should document it in the employee's file(Yes each employee has a file). If it is noticed that it seems to happen with only one employee in question. Action will be taking. Such as moving them around to a different department(cos,photo) or shifts. The camera is always on. As one person stated show the receipt will help track it on video. If we MGTs thinks there is foul play we do take action.

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