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41 - 60 of 69 Comments Last updated Jun 30, 2012
Hopingfor the best

Sacramento, CA

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#44
Jun 26, 2012
 
Pharm27 wrote:
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Seriously ...... you do enough whining and crying about pharmacy to drown everyone else out.
I know the truth hurts.

Since: Jun 12

Palmyra, VA

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#45
Jun 27, 2012
 
In the store I was at, no one in the store front (non management) was ever asked if they would like to cross-train for the pharmacy.
MGTonsauce

Clearlake, CA

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#46
Jun 27, 2012
 
yeah they need to adjust that time based on what percentage of Medicaid/Medicare scripts you have. One store it can take 1 hour for a single script due to Medicaid system just sucking.
LuLu

Center Conway, NH

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#47
Jun 27, 2012
 

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I work both front and RX...I was given very little training in RX, but due to cutting hours for the techs, they had no one left. I am not paid or coded as a tech and have left for the day in tears many times.I am very proud of myself for learning all I have and am happy I can be of help, wish I could get paid for it though. We have a couple months of the year we are not very busy and that ruins the ability to have set tech hours... we have Pharmacists filling close to 100 a day with no tech. You bet I go when they have an IC3. If you have never worked in the RX you have no clue, it is amazingly stressful and there are so many issues you deal with at the same time. If you think couponers are tough, try dealing with med patients, insurance issues etc. Phones ringing off the hook, drive-thru backed up. It truly isnt for everyone and complaining about front said this RX said that is silly. We should all be trying to help each other out for everyone's sake.

Since: Mar 12

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#48
Jun 27, 2012
 
LuLu wrote:
I work both front and RX...I was given very little training in RX, but due to cutting hours for the techs, they had no one left. I am not paid or coded as a tech and have left for the day in tears many times.I am very proud of myself for learning all I have and am happy I can be of help, wish I could get paid for it though. We have a couple months of the year we are not very busy and that ruins the ability to have set tech hours... we have Pharmacists filling close to 100 a day with no tech. You bet I go when they have an IC3. If you have never worked in the RX you have no clue, it is amazingly stressful and there are so many issues you deal with at the same time. If you think couponers are tough, try dealing with med patients, insurance issues etc. Phones ringing off the hook, drive-thru backed up. It truly isnt for everyone and complaining about front said this RX said that is silly. We should all be trying to help each other out for everyone's sake.
I am sure they are glad for your help. Is there a reason your management isn't helping back there? If you have a specific question, you can post on this forum and usually people will respond with an answer. It would be helpful if you could go back there and learn 1 thing each week when it is not busy. I keep some notes for myself so I don't ask the same thing twice.
LuLu

Center Conway, NH

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#49
Jun 27, 2012
 
I have worked enough to know what I am doing, I can do almost anything they need. I ask plenty of questions!!!! I would rather ask then make a mistake. I know it is appreciated by them. Managers would rather not be taken away from front if possible, though my SM has spent hours back there helping, she is an exception to the rule.
LuLu

Center Conway, NH

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#50
Jun 27, 2012
 
*THAN
Unbelievable

Houston, TX

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#52
Jun 28, 2012
 

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Hopingfor the best wrote:
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Like what the guy said, rx has its own budget hours. Can't help it if they can't find the right people for the job. Get rid of slow people or work twice as hard because you wont see any front end in rx on my shift. I'll let rx cry. And yes they cry a lot. Damn cry babies.
It is employees like you who create the separation between pharmacy and front end, and that is very sad. Pharmacy techs and Pharmacists work very hard, everyday! Those positions aren't for thin skinned people! I check on my pharmacy several times a day. And sometimes, even if they don't "look" overloaded, they are. I have learned how to look at IC+ and judge if they need help, even if they are not asking. And all of my pharmacists and techs know they can call me and ask for help and unless I am stuck with a customer or unloading a truck, they know I will be back there to help and they appreciate it and I enjoy it. And I don't expect their help on the salesfloor because I know they absolutely are overloaded most days. Take others' advice and go back there for one day in place of a tech and your tune very well likely will change!
chip

Kansas City, MO

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#53
Jun 28, 2012
 

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Unbelievable wrote:
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It is employees like you who create the separation between pharmacy and front end, and that is very sad. Pharmacy techs and Pharmacists work very hard, everyday! Those positions aren't for thin skinned people! I check on my pharmacy several times a day. And sometimes, even if they don't "look" overloaded, they are. I have learned how to look at IC+ and judge if they need help, even if they are not asking. And all of my pharmacists and techs know they can call me and ask for help and unless I am stuck with a customer or unloading a truck, they know I will be back there to help and they appreciate it and I enjoy it. And I don't expect their help on the salesfloor because I know they absolutely are overloaded most days. Take others' advice and go back there for one day in place of a tech and your tune very well likely will change!
Hopingforthebest is too lazy for this to happen. You cant have thin skin and work back in the pharmacy. He likes to complain from an office chair and tell others how to do their job when he doesnt know a thing about what they actually do.a
Unbelievable

Houston, TX

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#54
Jun 28, 2012
 
chip wrote:
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Hopingforthebest is too lazy for this to happen. You cant have thin skin and work back in the pharmacy. He likes to complain from an office chair and tell others how to do their job when he doesnt know a thing about what they actually do.a
That is very obvious from his or her posts! You are spot on! I am a store manager, and I have a great deal of respect for my pharmacy team. My assistant and EXA even help out back there when they are needed, and if they can't, a front end employee is put back there. Just wish our state didn't have such strict regulations on what a non-certified employee can do (they can only look up a prescription in the work que and sell at the register). If that wasn't the case, most of my trustworthy employees would be cross trained to help out.

Since: Feb 12

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#55
Jun 28, 2012
 

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22yearwagger wrote:
<quoted text>...and when did you see the rx dept have the hrs they need...douchebag
here again is the woe is me mentality coming from pharmacy. you all seem to think the front end has all these magical hours to just come and help out the pharmacy.Here are the facts... you deal with about 1000 square feet of a 13000 square foot building. average pharmacy deals with 300 scripts (not patients, as many patients have multiples) a day. Front end deals with 700 to 1000 actual customers every day, and all of them want something. You have 12 to 20 totes on warehouse day, front end has 200 and another 350 full case. My point is budgets are relative to demand, whether Rx or FE so quit whining about yours and wanting to take from mine and figure out a way to work together.
LuLu

Center Conway, NH

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#56
Jun 28, 2012
 

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Just one difference, a customer wont die if they dont get their Maxwell House asap or have to wait in line for a bit...people's health and well-being are at stake when it comes to medication. To me, RX is top priority and the RX is not given the amont of help needed and that is beyond the SM's control. I work both front and RX so I really do know what goes on.

Since: Mar 12

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#57
Jun 29, 2012
 

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LuLu wrote:
Just one difference, a customer wont die if they dont get their Maxwell House asap or have to wait in line for a bit...people's health and well-being are at stake when it comes to medication. To me, RX is top priority and the RX is not given the amont of help needed and that is beyond the SM's control. I work both front and RX so I really do know what goes on.
Not true, actually customers DO act like they are going to die if they do not get their Maxwell House and they are the douchebags that call the 800 number and complain the most....so yeah i would say it is a double edged sword and pharmacy needs to handle their business and less whning for ic3.
chip

Kansas City, MO

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#58
Jun 29, 2012
 
RickyFlair wrote:
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Not true, actually customers DO act like they are going to die if they do not get their Maxwell House and they are the douchebags that call the 800 number and complain the most....so yeah i would say it is a double edged sword and pharmacy needs to handle their business and less whning for ic3.
There are million dollar lawsuits over pharmacy errors, not true with front end. Not saying pharmacy is all important with regards to front end helping out, if something urgent is needed then go ahead and get whatever done. But if i have a long line of customers and my store manager calls or comes back to talk about kpis or some dumb stuff then they have a free minute to help with the line of customers paying for their salary.
Hopingfor the best

Concord, CA

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#59
Jun 29, 2012
 
Unbelievable wrote:
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That is very obvious from his or her posts! You are spot on! I am a store manager, and I have a great deal of respect for my pharmacy team. My assistant and EXA even help out back there when they are needed, and if they can't, a front end employee is put back there. Just wish our state didn't have such strict regulations on what a non-certified employee can do (they can only look up a prescription in the work que and sell at the register). If that wasn't the case, most of my trustworthy employees would be cross trained to help out.
Since you are a sm, just maybe you don't write a outrageous list that you expect to be done 100% with no excuse. Now you think about the list you give out, does it give time to go into rx to help out and complete the list because there only the mgt as the floor person. You rx blah sm need to give me whatever you are smoking.
Unbelievable

Houston, TX

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#60
Jun 29, 2012
 
Hopingfor the best wrote:
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Since you are a sm, just maybe you don't write a outrageous list that you expect to be done 100% with no excuse. Now you think about the list you give out, does it give time to go into rx to help out and complete the list because there only the mgt as the floor person. You rx blah sm need to give me whatever you are smoking.
Maybe I've taught my assistants how to prioritize what is important and what can be put off to make sure my customers and patients are taken care of. I have very high expectations, so yes, I write lists and most times will write lists I know for sure won't be completed. But I'd rather my customers are taken care of as opposed to a cobweb being swept out of a corner any day! If you have not had the opportunity to work with a store manager that gets that and trained you accordingly, I am sorry. A very big injustice has been done to you in your training.
NICE

Lake Saint Louis, MO

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#61
Jun 29, 2012
 

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Unbelievable wrote:
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Maybe I've taught my assistants how to prioritize what is important and what can be put off to make sure my customers and patients are taken care of. I have very high expectations, so yes, I write lists and most times will write lists I know for sure won't be completed. But I'd rather my customers are taken care of as opposed to a cobweb being swept out of a corner any day! If you have not had the opportunity to work with a store manager that gets that and trained you accordingly, I am sorry. A very big injustice has been done to you in your training.
Who cares what you think!
F**k Y*u
Unbelievable

Houston, TX

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#62
Jun 29, 2012
 

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NICE wrote:
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Who cares what you think!
F**k Y*u
Really is "NICE" and this is what is working for the company. I am only offering my two cents just like everyone else here, and just like you, and I haven't tried to offend anyone in the manner you have tried to. Last I knew, anyone working for the company is an adult, or very close to it. You don't have to agree with me, but please respect the fact that I am a human being, just as you are, and am entitled to think what I want, whether you agree or not. Thanks so much and it's been "NICE" to communicate with you. Have a great day....and BE WELL!
boiledpnuts

United States

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#63
Jun 29, 2012
 

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Unbelievable wrote:
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Really is "NICE" and this is what is working for the company. I am only offering my two cents just like everyone else here, and just like you, and I haven't tried to offend anyone in the manner you have tried to. Last I knew, anyone working for the company is an adult, or very close to it. You don't have to agree with me, but please respect the fact that I am a human being, just as you are, and am entitled to think what I want, whether you agree or not. Thanks so much and it's been "NICE" to communicate with you. Have a great day....and BE WELL!
Lol you can't have spent any time in the pharmacy, what invaluably thin skin you have
Unbelievable

Houston, TX

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#64
Jun 29, 2012
 
boiledpnuts wrote:
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Lol you can't have spent any time in the pharmacy, what invaluably thin skin you have
Oh, boy! Another one...No thin skin here, and if you know anything about the market I am in, you would know that. Educate yourself! I have run several stores that had low volume to extremely high volume pharmacies and there was not one in which I did not help out. Problem is, standards are different throughout our company from market to market, region to region, and division to division.

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