motivating for suggestive sell

motivating for suggestive sell

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sek

Since: Mar 12

Location hidden

#1 Jul 25, 2012
My store sucks at suggestive sell. We have tried to offer prizes and we have done contests. We even have a sign up that says, "if we don't ask its free." What do you do to get your suggestive sell #s up?

“The Papers said I was Truant”

Since: Nov 11

Location hidden

#2 Jul 25, 2012
Have the MGT's up front, holding a clipboard. Make sure they stare down the cashiers as they check out customers, and every time a customer isn't asked about the item of the month, the MGT should shake his/her head, clear his/her throat and make another tally on the newly created SS Oversight Form.

Pressure makes a great motivator.

/s

Since: Jan 12

Location hidden

#3 Jul 25, 2012
sek wrote:
My store sucks at suggestive sell. We have tried to offer prizes and we have done contests. We even have a sign up that says, "if we don't ask its free." What do you do to get your suggestive sell #s up?
Get rid of suggestive sell. Customers don't want to be bothered.
chip

Kansas City, KS

#4 Jul 25, 2012
Good2 wrote:
<quoted text>
Get rid of suggestive sell. Customers don't want to be bothered.
Ding ding ding we have a winner here. I tear my customers how I want to be treated. Fast, correct, and friendly. I'll suggest something like prescription savings club or flavoring if I think it may benefit them, not cause some dumb monkey from corporate says that I need to.
pharm

Providence, RI

#5 Jul 25, 2012
sek wrote:
My store sucks at suggestive sell. We have tried to offer prizes and we have done contests. We even have a sign up that says, "if we don't ask its free." What do you do to get your suggestive sell #s up?
At my store the store manager builds the schedule around whoever is the highest suggest of sell. Highest seller gets the first pick it whatever shifts they want.

Since: Mar 12

Location hidden

#6 Jul 25, 2012
When corporate continually has better candy bars on sale (M&Ms, Snickers, etc) for cheaper than the suggestive sale candy, it makes it kind of hard. I stopped caring about SS years ago.

Since: Mar 12

Location hidden

#7 Jul 25, 2012
Good2 wrote:
<quoted text>
Get rid of suggestive sell. Customers don't want to be bothered.
I agree with you. I had to do this before when I was a cashier.
In the pharmacy, we have to push getting emails, ezpay, PSC, etc.
I would get rid of suggestive sell unless the candy bars are ridiculously cheap, like 25 cents, then I wouldn't mind pointing it out to the customer.(In this weather, candy bars will melt in the car on the way home unless they eat it right away.) They come in for the convenience - they want to get in and out as fast as they can. There are plenty of other things that we could carry but do not carry that I would think would be more helpful to my pharmacy customers than selling candy bars.

I understand the desire to make an easy buck but I don't think suggestive selling candy bars fits the "Well at Walgreens" motto. Of course, cigarettes don't fit that theme either... Some things we do give our customers mixed messages.

sek

Since: Mar 12

Location hidden

#8 Jul 25, 2012
I agree, suggestive selling is a pain. However, it is something I have been given by our DM to increase. Thank you for your input.

Since: Mar 12

Location hidden

#9 Jul 25, 2012
sek wrote:
I agree, suggestive selling is a pain. However, it is something I have been given by our DM to increase. Thank you for your input.
If you want to increase it, I suggest you let everyone know that everyone ringing - management included - needs to ask every customer every time. I don't think it is fair to ask the cashiers to do something that every person in the store is not willing to do. The example must be set from the top down. If it is a priority for the store, it needs to be a priority for every employee of that store - no exceptions.(If this company ever starts to do mystery shoppers, suggestive selling is one thing those shoppers will be noting.) You are better off just making asking a habit as soon as possible. Anything gets easier after you do it 100 times. Just my opinion.

Since: Mar 12

Location hidden

#10 Jul 25, 2012
pharm wrote:
<quoted text>
At my store the store manager builds the schedule around whoever is the highest suggest of sell. Highest seller gets the first pick it whatever shifts they want.
Must say that I like this idea a log.

Since: Dec 11

Location hidden

#11 Jul 25, 2012
At my store, it worked for me to see my managers trying to sell them. even if they can't get pms, or whatever.
For some reason it just motivated.

Since: Mar 12

Location hidden

#12 Jul 25, 2012
I meant to write, "Must say that I like this idea a lot."

Since: Mar 12

Location hidden

#13 Jul 25, 2012
Smallkitten wrote:
At my store, it worked for me to see my managers trying to sell them. even if they can't get pms, or whatever.
For some reason it just motivated.
I agree. Part of it is that you can hear how the managers asked the customer and how the customers responded so you can copy the words and the tone of voice.

“The Papers said I was Truant”

Since: Nov 11

Location hidden

#14 Jul 25, 2012
Hey sek, I'm JTruant, nice to meet you.

In case you didn't know, the general feeling at Walgreens, and thru that, this forum, is that corporate is screwing over those below them. The company is going downhill, in the eyes of its employees.

A major part of this screwing over is asking store employees to do more and more, with less time to get it done...and they're going to pay us less, on top of that.

Yay for Walgreens?

I know I don't speak for everyone. But if you continue to get more complaints about SS here than tips on how to increase SS, don't be surprised.

If you're a SM, then ask other SM's in RL (real life), or even ask for tips from your DM himself. Shoot an email to him, and ask for the best strategies that he's seen that increased SS sales while he's worked for Walgreens. Stroke his ego, act like you really admire him and that he's going to hand you secrets of life or something.

Or is he a douchnozzle who wouldn't answer?

Since: Dec 11

Location hidden

#15 Jul 25, 2012
Honestly here's my feeling about suggestive selling.
Like it or not, it is part of my job.
Despite how I'm treated, if I ever leave walgreens I want to look my next employer in the eye and say that I did everything and more in my job, going above and beyond. suggestive sell is apparently important, so i'm going to ask.
Bob

United States

#16 Jul 26, 2012
Suggestive sale is a way to keep the employee engaged with the customer. If u look it from profit point of view it is worthless. Many of my staff doesn't like it asking. My store was in bottom 4 a few months before when I got moved there. The store had only one front profit table with s/s items. First thing I did was to increase location and profit table with s/s item all around the register and make sure mega saver sign is there in the basic aisle. Second thing I did was to post daily suggestive sale ranking for employees and my store ranking in notice board highlighting to 3 employees. I post the pictures of two best sellers in 4 weeks by the beginning of each month. Now my store is in top 5 in the district. The key approach for increasing the sale was to increase the locations all around the register so as chances of people grabbing the item is more. Even if my staff are not asking it will be sold. I will be in safe in district ranking. It worked for my store. Saying this if you ask me if I really like this??? I will say No. But I have to what I have been told to do. Best of luck.
Bob

United States

#17 Jul 26, 2012
Bob wrote:
Suggestive sale is a way to keep the employee engaged with the customer. If u look it from profit point of view it is worthless. Many of my staff doesn't like it asking. My store was in bottom 4 a few months before when I got moved there. The store had only one front profit table with s/s items. First thing I did was to increase location and profit table with s/s item all around the register and make sure mega saver sign is there in the basic aisle. Second thing I did was to post daily suggestive sale ranking for employees and my store ranking in notice board highlighting to 3 employees. I post the pictures of two best sellers in 4 weeks by the beginning of each month. Now my store is in top 5 in the district. The key approach for increasing the sale was to increase the locations all around the register so as chances of people grabbing the item is more. Even if my staff are not asking it will be sold. I will be in safe in district ranking. It worked for my store. Saying this if you ask me if I really like this??? I will say No. But I have to what I have been told to do. Best of luck.
I mean TOP 3 Employees.

sek

Since: Mar 12

Location hidden

#18 Jul 26, 2012
JTruant wrote:
Hey sek, I'm JTruant, nice to meet you.
In case you didn't know, the general feeling at Walgreens, and thru that, this forum, is that corporate is screwing over those below them. The company is going downhill, in the eyes of its employees.
A major part of this screwing over is asking store employees to do more and more, with less time to get it done...and they're going to pay us less, on top of that.
Yay for Walgreens?
I know I don't speak for everyone. But if you continue to get more complaints about SS here than tips on how to increase SS, don't be surprised.
If you're a SM, then ask other SM's in RL (real life), or even ask for tips from your DM himself. Shoot an email to him, and ask for the best strategies that he's seen that increased SS sales while he's worked for Walgreens. Stroke his ego, act like you really admire him and that he's going to hand you secrets of life or something.
Or is he a douchnozzle who wouldn't answer?
Nice! to meet you too! I understand the easiest thing to do is complain about Walgreens right now. I have done my fair share, but I am trying to look at the glass half full. I am just a lowly assistant hoping for a chance to be an ASMT. I talked to my SM about how much we ask our cashiers to do compared to other businesses. And he said it was something the company was looking into. Hopefully, Walgreens will increase their pay in about 5 years =)
mylifeforthewaaa ag

Kelseyville, CA

#19 Jul 26, 2012
One store we lead by example if a manager was caught not asking. We had to put a dollar in a jar for a pizza party.
Candy Cheaters

Livingston, NJ

#20 Jul 26, 2012
My store and few other stores in our area kind of cheat...the managers get together with a charity in which donating chocolate and gum is appropriate and now we ask the customers if they would like to donate the candy. Heard some other stores in other districts are doing the same thing. We sell a lot of candy.

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