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waggie

United States

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#1
Jun 8, 2012
 
I just had an issue with a customer about a register reward item we didn't have in stock.:/ he was a complete dick-wad to my asst manager(stl,sfl whatever they're called now)and to me. He wound up wanting our names to file some federal lawsuit and bs cuz he's a shareholder and god knows what.

How do you all handle people with register reward issues,especially when they are complete assholes? What rights do we have as employees to deal with these assholes? Can I just walk off the register and deny him service because of his attitude?

Everyone knows he's just going to complain to corporate get his $10 register reward on the stupid Smart Omega Super Krill on sale for $10 and a $15 W card then return the item without a receipt to get $25 dollars back on another w card.-__-
Mickey

United States

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#2
Jun 9, 2012
 
If I were you, don't try to handle that type of customer on your own anymore, call manager or sfl on duty. They should then have the common sense or self respect not to tolerate verbal abuse/threats from anyone. I do not hesitate to call the police. No job is worth that!
Anonymous

Woodstock, GA

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#3
Jun 9, 2012
 

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Here is what you should do if you're a cashier. Be nice, ring him up, and call for a manager.

And when I get up there I'll give the guy a raincheck for the item for the price after RR. Yes, even if it is free. We'll get in more trouble if we get a phone call than we will for price modding an item.

Same with the cooler. I'll get in more trouble for having outs in my cooler than I will for 1506'ing $200 of merchandise every day. So what do I do? Order up!
waggie

United States

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#4
Jun 9, 2012
 
But he was being an ass to my sfl first he was demanding she call our store manager(it was 11:30pm) she told him he was on vacation and he kept demanding she call him that's when she told me to write him a raincheck for the item and clip the paper to it. So I had no idea what had happened. He wanted two rainchecks I told him it was one per customer and started explaining the policy and he just started going off wanting both our names. She told him she could give him the price but no he wanted the register reward.
BenFranklin

Higganum, CT

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#5
Jun 9, 2012
 
oh my goodness the register rewards and the AArp rewards drive me nuts with the dishonest scammer customers. Apparently WAG is going to finally get rid of the Reg. Rewards in the fall and start a card system. The AARP rewards are a problem with dishonest or mentally unfit seniors who have already gotten a $5 coupon and try to get another one in the same month. Only one per month. But they scream bloody murder each time they spend $20 and want another AARP reward even though they have already gotten one in the same month. Because asst. Managers dont want any complaints against them they always give these dishonest customers what they want. If an employee tried this nonsense they would be fired. But dishonest customers are placated so they dont call the district office .
Dif subject but if you are really unhappy working for Walgreens try to find another job.
Anonymous

Woodstock, GA

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#6
Jun 9, 2012
 
Yeah, I give $5 refunds at least twice a day on that AARP crap. Worst program ever.
Itdoesntmatter

Winchester, TN

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#7
Jun 14, 2012
 
That's the problem, we're on the front lines dealing with this kind of thing and we get blasted from both ends when we follow policy that's been driven into our heads. Like several have said, that's what MGT is there for is to deal with those type people. Call MGT to handle it.

Since: Jan 12

United States

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#8
Jun 14, 2012
 

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Im surprised someone hasn't stolen a roll of Catalina tape and printed their own at home.
MGTonsauce

Saint Charles, MN

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#9
Jun 14, 2012
 
The reason we went from thermal to color is some of the printers fell off a truck with paper. Technically all Catalina ink and paper is meant to be stored in the office.
Sally

Minneapolis, MN

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#10
Jun 15, 2012
 

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BenFranklin wrote:
oh my goodness the register rewards and the AArp rewards drive me nuts with the dishonest scammer customers. Apparently WAG is going to finally get rid of the Reg. Rewards in the fall and start a card system.
An employee pointed out to me that the card system will limit the number of "free" items each person could get to one. I guess this is what happens at CVS. This will cut down on the crazy extreme couponers, and piss them off too!
Geraldo

United States

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#11
Jun 15, 2012
 

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Sally wrote:
<quoted text>
An employee pointed out to me that the card system will limit the number of "free" items each person could get to one. I guess this is what happens at CVS. This will cut down on the crazy extreme couponers, and piss them off too!
and from what I've read elsewhere you have these extreme dummies using SEVERAL cards ("I'm just shopping for my "fill in the blank")
ChuckWAGin

United States

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#12
Jun 15, 2012
 
There was an EXA that got fired for making copies of RR and using them in the stores he didn't work in. 15 years with the company and get fired for stupid crap like that. Makes no damn sense.
ynot

Jonesborough, TN

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#13
Jun 15, 2012
 

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ChuckWAGin wrote:
There was an EXA that got fired for making copies of RR and using them in the stores he didn't work in. 15 years with the company and get fired for stupid crap like that. Makes no damn sense.
Greed is only rewarded at the top, eh?
super mgt

Dayton, OH

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#14
Jun 16, 2012
 

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Give them whatever they want. This is my new policy. I am not going to be the jerk just to have my SM give it to them. but when we're out of a RR item i offer to call other stores to find out who has it in stock. most people dont want the hassle of waiting and coming back so they just give up.
Jean Nate

Barrington, IL

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#15
Jun 17, 2012
 
How is it that the card will eliminate register rewards? that's a Catalina program Walgreen's just provides the sales and the ability to print the manufacture coupons, I was under the impression it would just benefit the employee's and customers to the fact that you wouldn't have to look for barcodes in flyers or the monthly book I mean why have the monthly book if there's a monthly tag? save the paper and ink of those costly books and just swipe your wag card, then you are sure to get all sale prices, although some people don't even look at the weekly flyer if they want an Arizona ice tea to drink they come in and get it and pay full price even though there is a coupon in the flyer 2/1.00 lots of times I don't tell them that there is a coupon because it's more money for the store, I do that sometimes with bogo free too especially with Foster Grant I feel we lose money when a free pair of those walk out the door especially when grandma and grandpa are already stealing the readers yeah I find the empty packages behind the incontinence products I know who's doing it.
ynot

Jonesborough, TN

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#16
Jun 17, 2012
 

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You'll get more good will and possibly win loyal customers if you help people save money by pointing out the BOGO's and coupon deals.

You might save the company a few dollars up front if you don't ring up that 2nd pair of readers, but getting customers to keep coming back because the you always let them know about the bargains is going to earn the company more money in the long run.

Since: May 12

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#17
Jun 18, 2012
 
If I know there is a coupon for an item I will find it for the customer and I'll mention that they just saved XX amount or let them know if an item is BGLP. Most people are really grateful and I figure it will help keep a happy customer coming back. Besides, if someone does that for me at a store or restaurant it makes my day.

If we are out of RR items I will tell the customer I can write a raincheck for the sale price only (RR items are always on sale so they still save from the regular price even without the RR) and that I can't force out a RR. Otherwise I will offer to call another store. Those options satisfy 99% of the people I talk to.
El Rio

United States

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#18
Jun 18, 2012
 
Wag Of The Finger wrote:
If I know there is a coupon for an item I will find it for the customer and I'll mention that they just saved XX amount or let them know if an item is BGLP. Most people are really grateful and I figure it will help keep a happy customer coming back. Besides, if someone does that for me at a store or restaurant it makes my day.
If we are out of RR items I will tell the customer I can write a raincheck for the sale price only (RR items are always on sale so they still save from the regular price even without the RR) and that I can't force out a RR. Otherwise I will offer to call another store. Those options satisfy 99% of the people I talk to.
A lot of customers have the belief that RR are store coupons. I tell them I can give them a rain check for the sale price but the RR is strictly a manufacturer's coupon. Since I've been telling them this over the course of a year I really haven't encountered too many problems with customers over the issue of RR and rainchecks.
Jean Nate

Barrington, IL

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#19
Jun 18, 2012
 
Don't get me wrong I don't do this deliberately it depends, I will say I go above and beyond explaining the rr system ect to people and how they can stack the coupons, the look on their faces is priceless when they realize that they can do this I get a kick out of it, and I especially focus on the younger customers like high school and under, I try to teach them to when they enter the store to grab a flyer and see whats on sale in the pop/candy isles because THEY are the future loyal customers

Since: Feb 12

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#20
Jun 18, 2012
 
Especially on sunday I limit reward to 1 per person. I try to be on top of reward returns, and deny if it was free after reward (thank you my indian customers) Over the years I realized that customer complaints arent worth it- or my DM saying we are not the coupon police.

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