cl / store manager
bodean

Georgetown, TX

#1 Dec 30, 2012
he does not know how to run the register if he had to. its not a joke and im not making this up

Since: Apr 12

Location hidden

#2 Dec 30, 2012
And what are the odds that he would have to? You shouldn't be too surprised. You think the average DM or MVP would know how to run them either? No. Then it should probably be no surprise that CL's are slipping in that area too, as their role leaves them less and less likely to touch a register as time goes on. As long as they have someone else covering management calls on their one closing shift per week, then realistically, he could get away with not knowing. I agree it's ridiculous, but again I am not surprised. Running Next Gen registers is entirely common sense anyway, though... It's not as if it's hard to pick any of it up. It's all been common sense and self-explanatory to me from day one, so really, I'm not sure what there is to learn in the first place...
ThrobbingWag

Shelbyville, TN

#3 Dec 30, 2012
Every CL I've ever met is a complete fat tub of shit who is constantly "out on meetings" when the reality is that they're out goofing off 80% of the time. There were entire weeks we wouldn't see our CL at his own store.

Most useless position at the store level.
waggedaway

Albuquerque, NM

#4 Dec 30, 2012
My store manager will refuse to open the store if the cashier is late because he knows nothing about the registers. They shouldn't really need to be a wiz at the register, but they should at least be able enough to get the doors open.
Altec Lansing

San Antonio, TX

#5 Dec 30, 2012
waggedaway wrote:
My store manager will refuse to open the store if the cashier is late because he knows nothing about the registers. They shouldn't really need to be a wiz at the register, but they should at least be able enough to get the doors open.
Agreed. A SM should not be held hostage to their own ignorance of how to do the very basics of things on the register should the need arise. This includes doing returns. I once had a store manager very recently (before Next Gen) who had to ask the clerk the code to do a return. A SM should never assume that they are always going to have an Asst/SFL/EXA at the store at all times when they are there.
thebestone

Chicago, IL

#6 Dec 30, 2012
I feel I work for the best SM in my area. One of the reasons of many are that he knows how to do each and every single task and job in the store. He gets his hands dirty and does what needs to be done when it needs to be done. That is why he respects us all, he knows what we actually do all day. I love working for him. He greets each of us everyday and thanks us all everyday. Makes us want to come to work and do the best.
Not everything is perfect of course, but our SM is not incompetent. Corporate just has to leave him alone more so he can run his store.
haplesswag

United States

#7 Dec 30, 2012
thebestone wrote:
I feel I work for the best SM in my area. One of the reasons of many are that he knows how to do each and every single task and job in the store. He gets his hands dirty and does what needs to be done when it needs to be done. That is why he respects us all, he knows what we actually do all day. I love working for him. He greets each of us everyday and thanks us all everyday. Makes us want to come to work and do the best.
Not everything is perfect of course, but our SM is not incompetent. Corporate just has to leave him alone more so he can run his store.
Uh, where can I apply? lol. My CL/SM is alright - we're starting to talk more and he's greeting me by my name now. He wasn't before so... I guess I'm doing something right for him to remember. He's rarely at "home" he's always out - I still enjoy working for him. He's funny at times and he knows where I stand about my dept and where I want to go.

Since: Dec 12

Location hidden

#8 Dec 31, 2012
Why would any of you think running a register is somehow an important part of our job? Granted we need to be able to sign in, do the occasional return etc... but if I saw one of my managers ringing I would have a lot of other questions to ask. Hiring and coaching the best people we can find to run the registers is our job. If that is done 100%, by all means, ring em up.(but you probably wont need to..get it)

Since: Apr 12

Location hidden

#9 Dec 31, 2012
Xtr41 wrote:
Why would any of you think running a register is somehow an important part of our job? Granted we need to be able to sign in, do the occasional return etc... but if I saw one of my managers ringing I would have a lot of other questions to ask. Hiring and coaching the best people we can find to run the registers is our job. If that is done 100%, by all means, ring em up.(but you probably wont need to..get it)
The best coaching requires the most knowledge on the function you're coaching them on. Register is no exception. Few as they may be, there are specifics you can only coach well on if you're experienced in running a register yourself, from actual register functions thru the overall workflow of cashiering in general. For that and any other function in the store, I have always believed the best management comes from people promoted from the ground up, so we can empathize and coach from the employee's perspective, which has a far better outcome than the advice they get from people who started as managers, and have never known experience beyond simple and vague delegation. So, yes, management should know anything and everything about running a register and be able to do it as well as we're asking cashiers to, and the same goes for all other store functions as well.

Since: Nov 12

Location hidden

#10 Dec 31, 2012
lol @ JMGT. That's absolutely and totally preposterous. By that theory, the President of the United States should know how to do every single job of every person, leader, dept, etc. that reports to him. He shouldn't be able to direct a Navy Seal team unless he has personally done covert strikes?

I completely disagree with that. The leader directs the large picture, the philosophy. Not the specifics. Asst managers, other store leadership, dept heads and experienced employees can train on the specifics.

Since: Dec 12

Location hidden

#11 Dec 31, 2012
disgovernment wrote:
lol @ JMGT. That's absolutely and totally preposterous. By that theory, the President of the United States should know how to do every single job of every person, leader, dept, etc. that reports to him. He shouldn't be able to direct a Navy Seal team unless he has personally done covert strikes?
I completely disagree with that. The leader directs the large picture, the philosophy. Not the specifics. Asst managers, other store leadership, dept heads and experienced employees can train on the specifics.
Bingo.. well said sir. The folks that begrudge a SM for not ringing are in the same group that thinks we should be doing resets and putting away warehouse deliveries. Thats not our job.. thats actually their job.

Since: Dec 12

Location hidden

#12 Dec 31, 2012
I'm at a CL store. My CL can't run the register for sh!t. But he still gets a ton of respect and our store is in the district's top 5.
Wife

Metairie, LA

#13 Dec 31, 2012
Ok. I have to chime in here. Since I "train" and "mentor" for a living, I want to know who trains the new cashiers? I think store managers should know how to run a register. Before y'all quickly put white bulbs over my comment or red x's, I actually ran a retail store in my early days after college. Yes, I get the overall picture part; however, when I am standing in a 8 person line with a clueless cashier...I would hope a competent mgr is around to assist.

Since: Apr 12

Location hidden

#14 Jan 1, 2013
disgovernment wrote:
lol @ JMGT. That's absolutely and totally preposterous. By that theory, the President of the United States should know how to do every single job of every person, leader, dept, etc. that reports to him. He shouldn't be able to direct a Navy Seal team unless he has personally done covert strikes?
I completely disagree with that. The leader directs the large picture, the philosophy. Not the specifics. Asst managers, other store leadership, dept heads and experienced employees can train on the specifics.
Comparing a store manager to the president is what's "preposterous". That's a leader on an infinitely larger scale, with countless more layers and branches beneath him to handle everything he can't personally see to. If we were talking about the CEO of the company, you'd have a point, but SM doesn't even belong in that comparison. But for the sake of argument, if the president did have military experience as in your example, it's a safe bet that people in military service would generally take him more seriously if he were addressing a military issue. As with anything, knowledge and experience on any issue adds a lot more weight behind your coaching in it. Then, you say assistant managers should train in the specifics (which would require KNOWING about the specifics). So in theory, they should retain that knowledge when they advance to Store Manager. Yes, there are those who became SM's without ever having been an assistant or anything lower, and yes they can still manage a store and coach their employees. My argument is simply that, more often than not, they're more out of touch with their employees with less empathy as they haven't "been there" if you get me. I have always had more respect for the SM's I've worked for who were promoted from the ground up, and in general they usually know more of wtf they're talking about. Let's not forget that those layers of management and leadership below SM that SM's rely on to handle and coach specifics are slowly being stripped away. With MGT's on their way out, and only 2 ASM-T's per community, the average store will run on the new labor model of an ASM and Shift Leads as the only leadership below SM. The standards and overall performance for Shift Lead haven't been very high so far, so I wouldn't rely too heavily on them knowing the specifics you say SM's should never need to coach on, and it's unfair to assume the ASM will fill in all those blanks either. So, yes, the Store Manager originally could get by on leading only the bigger picture and the "philosophy", and in select stores perhaps that will still be the case. But eventually, whether thru position cuts or under-performing Shift Leads/ASM's, most SM's will see the day when there just isn't any other quality leadership in their store to handle the specifics you think you shouldn't need to know, and that's when the differences will be apparent. Whether or not it's necessary may be arguable, but more knowledge and experience in leadership will always mean better coaching and more respect from employees.
Searching

Tinley Park, IL

#15 Jan 1, 2013
ThrobbingWag wrote:
Every CL I've ever met is a complete fat tub of shit who is constantly "out on meetings" when the reality is that they're out goofing off 80% of the time. There were entire weeks we wouldn't see our CL at his own store.

Most useless position at the store level.
I'm in a CL store and my CL, even though he is out a lot and ALWAYS where he says he is going to be, actually helps to unload the trucks with us every week, even came in on a day off because we were short handed to unload a truck. He did half the store for reconstruction also. Not All CL are jerks.

Since: Nov 12

Location hidden

#16 Jan 1, 2013
We'll have to agree to disagree JMGT. Employees don't respect leaders who know how to do their job, so much as they find it comforting that they have someone who can help them out when they are unable to do their job. Employees like having a crutch to lean on. Leadership has little to do with job specifics. Of course, a general knowledge is required, but that's about it.

Since: Nov 12

Location hidden

#17 Jan 1, 2013
Of course, there is no starting job in the store you couldn't learn to do in a week. It's all pretty easy to learn with a little exposure. We are essentially managing unskilled labor.

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