Crosstraining store employees?

Crosstraining store employees?

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Since: Feb 12

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#1 Mar 13, 2012
In regards to reply #3 on the discussion thread "More Questions than answers!!!", has anyone seen this crosstraining start already? Has anyone seen a timeline for this?

Maybe in Phoenix AZ if they were the pilot for Project Edison?

Was there been any serious effort to cross-train front store employees with the pharmacy technicians anywhere?

Since: Feb 12

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#2 Mar 13, 2012
Not at my store, we're too busy trying to teach clerks how to do refunds :)
initial everything

Cleveland, OH

#3 Mar 13, 2012
At my store all clerks can do refunds, all are trained in photo minus just a couple, but noone is trained in pharm but at my old store yes quite a few were trained in pharm. My SM said few months ago cross training was main goal!!!

Since: Jan 12

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#4 Mar 13, 2012
another retail wkr wrote:
In regards to reply #3 on the discussion thread "More Questions than answers!!!", has anyone seen this crosstraining start already? Has anyone seen a timeline for this?
Maybe in Phoenix AZ if they were the pilot for Project Edison?
Was there been any serious effort to cross-train front store employees with the pharmacy technicians anywhere?
I'm a cross trained 8 bucks a hour employee already but that happened out of need. A Pharmacy Tech. had to go on leave for 8 weeks.

Since: Aug 11

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#5 Mar 13, 2012
PYTHOX wrote:
Not at my store, we're too busy trying to teach clerks how to do refunds :)
Can they only do refunds up to $25?

Since: Feb 12

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#6 Mar 13, 2012
There are veteran employees that can't figure out how to make a sign on the Telxon or sign on to the AS400 and use Item Maintenance to check if something is in stock. Now you want them in photo mounting canvas prints, binding calendars, Changing chemistry, processing some ones irreplaceable film? And before you try to teach these people to use Intercom Plus, Walgreen's needs to sign a deal for a reality TV show.(could help solve our lost revenue problem.)
ThrobbingWag

Shelbyville, TN

#7 Mar 13, 2012
I'm a $9 per hour HPS crosstrained in all departments of the store. I even have my PTCB certification, which some of our managers don't even have. I took it upon myself to learn all areas of the store simply to try new things so I wouldn't get too bored just running photo.

Oh, I'm a guy and I'm even trained in Cosmetics (upselling, about the different makeup, what goes good on what). Our SBA went on vacation a couple weeks ago and I picked up a few cosmetics shifts. lol

Since: Mar 12

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#8 Mar 13, 2012
Congratulations, you're underpaid like the rest of us! Planning a future with Walgreens is planning a future of being underpaid. After years of working towards a liveable wage, they'll change your title!! haha!!
daytona mgt

United States

#9 Mar 13, 2012
I think you should cross train as much as possible. I had an sba in the past that I had cross train in pharmacy. She is now senior tech in her pharmacy. She would never have had that opportunity if not for cross training. It's also nice to have ba's that can help people in photo instead of paging a manager to find someone's order.

Since: Aug 11

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#10 Mar 13, 2012
Awhile back I think a few stores were experimenting in cross training people from the front to work in pharmacy.
It turned out so badly in our store that they didn't want to do it again.

From the meeting we had with our store manager, it didn't look like anyone would be given a chance to cross train in the pharmacy, but the Pharmacist is now the go-to person and will have a more active roll from now on.

Since: Feb 12

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#11 Mar 14, 2012
NiceThingsKitty wrote:
<quoted text>
Can they only do refunds up to $25?
Yeah, only up to $25, however the majority of refunds are under 25 so it's been working well over here.
New STL

Philadelphia, PA

#12 Mar 14, 2012
In my store clerks can do the refunds according to the system, but they are not allowed to, only our managers and the pharmacists can. But i'm sure that will be changing soon because a certain dm around here "train anyone you can in management tasks".

Because the best decision the company will ever make is giving the newly hired 18 and 19 year olds keys to open and close the store and access to the safe =X
Billysh

Houston, TX

#13 Mar 14, 2012
PYTHOX wrote:
<quoted text>
Yeah, only up to $25, however the majority of refunds are under 25 so it's been working well over here.
When they first installed the new system in your store was there a keyboard connected to the system (not the one on the screen but an actual keyboard)? We just got ours installed and it's a pain to try and use the screen to type in all of that info so, since we had spare keyboards lying around, I just connected them up to the registers without them (pharmacy, Photo already had them) and they've worked out great

Since: Feb 12

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#14 Mar 14, 2012
Billysh wrote:
<quoted text>
When they first installed the new system in your store was there a keyboard connected to the system (not the one on the screen but an actual keyboard)? We just got ours installed and it's a pain to try and use the screen to type in all of that info so, since we had spare keyboards lying around, I just connected them up to the registers without them (pharmacy, Photo already had them) and they've worked out great
We don't have the new registers yet.

Since: Feb 12

Location hidden

#15 Mar 14, 2012
But anyway, thanks for letting me know that a regular PS/2 keyboard works on the new registers. I don't get along with touchscreens, especially unresponsive ones. :)
Billysh

Houston, TX

#16 Mar 14, 2012
PYTHOX wrote:
But anyway, thanks for letting me know that a regular PS/2 keyboard works on the new registers. I don't get along with touchscreens, especially unresponsive ones.:)
yeah, just plug the PS/2 keyboard into the back. If you have a USB keyboard just plug it into the front.

Since: Feb 12

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#17 Mar 15, 2012
Did anyone else see that someone mentioned a timeline for store level employees to change roles?

(Look at in Reply # 14 in the discussion thread "A few thoughts for the "safe for now" EXAS" - the whole text of this reply is copied below.)
stlconcerned wrote:
Actually the timeline even shows store level employees changing roles, pay?, etc. when leadership phases are all complete. They'd have to change ALL employees from top to bottom because otherwise you'd see the employed-for-life oldtimers making several more dollars/hour than their "leaders". No stinking way...
Red

Carmichael, CA

#18 Mar 16, 2012
daytona mgt wrote:
I think you should cross train as much as possible. I had an sba in the past that I had cross train in pharmacy. She is now senior tech in her pharmacy. She would never have had that opportunity if not for cross training. It's also nice to have ba's that can help people in photo instead of paging a manager to find someone's order.
She must look good

Since: Feb 12

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#19 Mar 17, 2012
Why not learn as much as possible with WAG...at worst you are learning things that could potentially help you at another company if the opportunity presents itself...and Im sorry but if you have been with WAG for more than a couple of years and you cant do anything more than cashier...then good luck surviving..I have been with WAG 8 months...started as cashier...then BA..now SBA..I am proficient with the Telxon..AS 400...can scan in totes...do resets and revisions...do refunds and exchanges..overcharges...(and am only one of 3 or 4 that my SM trusts to do so) which is a shame...I can read reports...order my department...I do propane exchanges..pick up carts...etc..etc...its not about whether its my job or not...I dont like cleaning up after people, but it has to be done..and noone gets anywhere saying.."thats not my job"...its about learning for yourself...if you get promoted, great..if your hard work is noticed, great..if not..take your knowledge and your good record and move on...I hope and pray to find something I love every day..but until that happens...I learn what I can to make as much as I can where I am.
wagntail

San Jose, CA

#20 Mar 20, 2012
our dm told us all employees must be 100% cross trained in all departments including rx by next march. we must be "running full speed" by then. so at least in our district it's not an overnight process to train everyone. in the meantime though, we are to get rid of anyone who is not capable of or not willing to learn all departments.

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