Psc refund?
Pink

Marshall, NC

#1 May 2, 2012
Anybody else out there having an issue finding procedure for doing a psc card refund at register? Can't find any info on store net , just how to cancel it?
not me

Laurens, SC

#2 May 3, 2012
I know they have to have it for a year because the guarantee is for one year. If they do not save more than they paid for it, it is guaranteed. On the back of the card (just looked at mine) it says it can be cancelled within 30 days. I would say they probably need to call the 1-800 number on the back of the card to find out the refund procedure, or it may can only be done in the pharmacy.
Disgruntled Tech

Fort Lauderdale, FL

#3 May 3, 2012
....they're non-refundable, iirc

Since: Apr 12

Location hidden

#4 May 3, 2012
I read the policy earlier this year. I think they get a gift card for the amount of the enrollment fee if they don't save at least that amount in 1 year from the time they enrolled. I don't know if it is on-line somewhere - ask the pharmacy manager or your store manager for details.
pharm

Providence, RI

#5 May 3, 2012
Rxm has to go into store net under Psc enrollment and cancel it there. A bar code will print to scan at the register to issue the refund. The card CAN be canceled within 30 days (even if the person used it)

Since: Apr 12

Location hidden

#6 May 4, 2012
pharm wrote:
Rxm has to go into store net under Psc enrollment and cancel it there. A bar code will print to scan at the register to issue the refund. The card CAN be canceled within 30 days (even if the person used it)
Thanks. I figured someone knew.
Really

Owings Mills, MD

#7 May 4, 2012
ANYONE not just rxm can go under PAC enrollment and cancel it there, within 30 days

Since: Jun 10

Location hidden

#8 May 4, 2012
All I read was they can get a refund in store (probably gift card, can't remember) if they do not save the $20 in one year. I just could not find the procedure for finding out the difference.

I know if you log in your walgreens account as a customer and look up the Wcard activity, it keeps track of your purchases. I just have not seen the store side access to see that information. I am sure it will be out some time.
whywagswhy

Pacoima, CA

#9 May 4, 2012
what if a customer never got their cards
pharm

Ashburn, VA

#10 May 4, 2012
Captain Prozac wrote:
All I read was they can get a refund in store (probably gift card, can't remember) if they do not save the $20 in one year. I just could not find the procedure for finding out the difference.

I know if you log in your walgreens account as a customer and look up the Wcard activity, it keeps track of your purchases. I just have not seen the store side access to see that information. I am sure it will be out some time.
store side has similar info now.
The guarantee system is not up and running yet (as it just started)

If the person has not saved at least 20 in the past year, they will get a letter/coupon at time of renewal offering a gift card. Customer can ask for it at renewal time (next year) also.
pharm

Ashburn, VA

#11 May 4, 2012
whywagswhy wrote:
what if a customer never got their cards
Have rx staff reissue card in PSc system. Make sure Psc system has correct address.

Since: Apr 12

Location hidden

#12 May 4, 2012
I don't understand why they can't set up the card so you can scan or swipe it at a register and see how much they have saved since they enrolled. I mean it has to keep track of bonus points and all anyway. I think it would be good for the customers to see a message that said, "You have saved $ amount on prescriptions and $ amount on Walgreens products in this visit" with a running total since the card was renewed on their receipt. Every time they use the card - it should say how much was saved. Maybe they could add a column for it on the receipt instead?

I mean even on the pharmacy leaflet it just says "your insurance saved you $" under the phone number - in the same place and with the same wording that shows for every other 3rd party option. I have to show the customers that the Wcard at the top under the bar code is code for the Walgreens Card.

I personally thought that the cost of the medication should be more transparent. In the top right corner, you could put the whole math equation. Put the cost for the medication, subtract "the amount your insurance paid" and then a final "Copay" at the bottom in larger numbers.

I think it should all be crystal clear to the customer.(If I have to explain it, it is not crystal clear.)

Also, why do customers have to wait for the card to be mailed to them? Every other company, including CVS, which has given me a loyalty card, gives it to me right away.(I can see if you need more cards for family members but otherwise, only 1 card is needed.) CVS has a key ring card - I don't even keep the wallet size card with me.

Since: Apr 12

Location hidden

#13 May 4, 2012
While I am on the topic, if a customer chooses to renew the card a few days early, they should get those days tacked onto the 1 year renewal and not just get the 1 year/365 days. I mean - they are making it convenient for us by not waiting until the card expires to renew - why should they be penalized for it?
pharm

Providence, RI

#14 May 5, 2012
whatthewag wrote:
While I am on the topic, if a customer chooses to renew the card a few days early, they should get those days tacked onto the 1 year renewal and not just get the 1 year/365 days. I mean - they are making it convenient for us by not waiting until the card expires to renew - why should they be penalized for it?
If you renew the card correctly it Adds the time to the current expiration date.

Since: Apr 12

Location hidden

#15 May 5, 2012
pharm wrote:
<quoted text>
If you renew the card correctly it Adds the time to the current expiration date.
I didn't know that. That is not what I was told. Is there a difference between renewing correctly instead of incorrectly? Can the expiration date be easily checked?

Thanks.
pharm

Providence, RI

#16 May 5, 2012
whatthewag wrote:
<quoted text>I didn't know that. That is not what I was told. Is there a difference between renewing correctly instead of incorrectly? Can the expiration date be easily checked?

Thanks.
The card can be reissued (aka new account number and pm given to tech) or renewed (same #) no pm. With the focus on kpi's most staff reissue the cards instead of renew them.

Since: Apr 12

Location hidden

#17 May 6, 2012
pharm wrote:
<quoted text>
store side has similar info now.
The guarantee system is not up and running yet (as it just started)
If the person has not saved at least 20 in the past year, they will get a letter/coupon at time of renewal offering a gift card. Customer can ask for it at renewal time (next year) also.
I need to check on Storenet but I came across the note from earlier in the spring on this topic and it said the customer would get the DIFFERENCE between the enrollment fee and any money they have saved at the end of the year. Can't remember if it said "gift card" or something else.

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