Layoffs

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mgtFL

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#41
Feb 8, 2012
 
Captain Prozac wrote:
Have any of you seen pharmacy gross profit? Well it is better than I expected. Express scripts paid us nothing for filling those prescriptions. It is only logical to adjust the payroll to reflect the new volume. If anyone remembers back in 2009 when the last Esi contract started, gross profit fell. It is time shore up business by dropping bad deals. Circut City went bankrupt with 20% gross.
To me it makes sense to adjust payroll in those affected stores.
The other thing was Walgreens grew to quickly during 2000's. They are trying not to close store by becoming more lean.
One other thought, reduction of pharmacist hours and pharmacy hours of operation are some thing that should be looked at. If you reduced the hours 9 to 9 in the bottom 700 stores, you save $58,000,000 in payroll. This would mean getting rid of the part time pharmacist. Uknown how many rph would be laid off, volentary separate, or relocate.
If you closed the bottom 70 stores, you would save about $45,000,000 in payroll but it would not be generating any revenue and paying fire the lease until you can get out. The number of people affected would be higher.
In Florida all our non-24 hour stores are M-F 9-9, Sat- 9-6, and Sun- 9-5 already. Been that way now for about 2 years. Not sure if that's just in our district or region or in the whole state. So cutting our hours down won't make much of a difference.

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#42
Feb 9, 2012
 

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Some insurance problems and special order prescription items are already being routed to another location in some areas. Data entry and verification work load is already being shared among stores electronically. This is happening in areas that don't have central fill locations or call centers.

If you start sending insurance problems offsite and/or start routing customer calls to a call center, some things change. As soon as customers realize that they are not talking to someone at their local store, they will start to complain. In sending orders to a central fill location, you add an inherent delay to the filling of some prescriptions.

Customers don't want to wait or they would go to Walmart or CVS. Customers don't want to call a toll free number for help or they would already be using a mail order pharmacy. They want to know who is on the other end of that phone and that the person is going to help them. The more work that is moved off-site, the less Walgreens resembles a community pharmacy and the more Walgreens starts to feel like a mail order pharmacy which some customers have already experienced and not liked.

Anyone can read the New York Times article "Out From Behind the Counter" dated October 21, 2011 on-line and learn more about the new "Wellness" stores.
Mgt

United States

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#43
Feb 9, 2012
 
another retail wkr wrote:
Some insurance problems and special order prescription items are already being routed to another location in some areas. Data entry and verification work load is already being shared among stores electronically. This is happening in areas that don't have central fill locations or call centers.
If you start sending insurance problems offsite and/or start routing customer calls to a call center, some things change. As soon as customers realize that they are not talking to someone at their local store, they will start to complain. In sending orders to a central fill location, you add an inherent delay to the filling of some prescriptions.
Customers don't want to wait or they would go to Walmart or CVS. Customers don't want to call a toll free number for help or they would already be using a mail order pharmacy. They want to know who is on the other end of that phone and that the person is going to help them. The more work that is moved off-site, the less Walgreens resembles a community pharmacy and the more Walgreens starts to feel like a mail order pharmacy which some customers have already experienced and not liked.
Anyone can read the New York Times article "Out From Behind the Counter" dated October 21, 2011 on-line and learn more about the new "Wellness" stores.
That's pretty much the power program in florida. From 3 years ago. Less techs, no typing, no phone calls, everything goes to call center. Every morning central fill sends us boxes of auto fill and next day scripts.
Notconfused

United States

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#45
Feb 12, 2012
 
Layoffs abound masked as attrition.

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#46
Feb 12, 2012
 
Notconfused wrote:
<quoted text>
Only your dm and pharm dm know the answer on budgets. Cuts on store level are exactly as described above.
I wish people would wait it out and if they feel their jobs in jeopardy, look for another one lol
23 year employee

Milwaukee, WI

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#47
Feb 20, 2012
 
Excuse me wrote:
I think your hours should be 0:00-0:00= no hours....you get all the holidays off and are never open as long as the rest of the store. Then you bastards constantly have to ask an MGT for help and take calls...etc...etc....you should be able to handle your own crap...front end doesn't ask for your help when they need it so why should front end care about any of you. 1 pill 2 pills 3 pills...wow that was hard.
this comment and your 1 before it, proofs to me that your the tyoe of person who should be cut, if it wasnt for pharmacy ( and most pharmacies in the stores do over 50 % of business ) your ass wouldnt have a job anyways, I hope mgtment in the store you work at look long and hard at you and get rid of such toxic waste!!!! You are a prime example of what this company doesnt need!!!!!

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#48
Feb 20, 2012
 
23 year employee wrote:
<quoted text> this comment and your 1 before it, proofs to me that your the tyoe of person who should be cut, if it wasnt for pharmacy ( and most pharmacies in the stores do over 50 % of business ) your ass wouldnt have a job anyways, I hope mgtment in the store you work at look long and hard at you and get rid of such toxic waste!!!! You are a prime example of what this company doesnt need!!!!!
Although i can see both sides of the coin with both of you. I also would like to point out that although some on this forum may appear to be sarcastic at times. I do believe that different areas do have very different problems and some of these may sound unbelievable to you at first, but every dept in Walgreens has it's slackers and overpaid do nothings....regardless of position or pay.
23 year employee

Milwaukee, WI

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#49
Feb 20, 2012
 

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joeybutterfucco wrote:
<quoted text>
Although i can see both sides of the coin with both of you. I also would like to point out that although some on this forum may appear to be sarcastic at times. I do believe that different areas do have very different problems and some of these may sound unbelievable to you at first, but every dept in Walgreens has it's slackers and overpaid do nothings....regardless of position or pay.
Not sure how you could really see "excuseme" side, however I will comment and show you how moronic his/her comment is. Ive worked back in the pharmacy since this store opened in 96-97, before was a camera clerk, so I have seen both sides, but I bet anyone who works in the pharmacy would agree, that if all we had to do was count pills,answer phones, and just SELL rx's, it would be easy, no reason to call ic3, but thats not the case, we dont have another dept backing us up, ex: photo, cos mgrs. etc, when someone goes on break or lunch, we dont have a breaker who coveres for them, we are just short a person, also if we only had to ring out just rx's, we probably would never call IC3, however 9 out of 10 times Im ringing up an rx, Im also doing your f'ing job by ringing up the batteries,cottonballs, charcoal, greating cards, gift wrap, and because I have a liqour license also alcohol. Get the picture? That is front end stuff, not pharmacy, which takes us away from counting the pills, and counseling pt's, if we just sold rx's, you would be the one constantly calling IC3, we are basically doing our work load and alot of yours, That is what is so sick about your comment, that you dont have a clue whats going on in pharmacy.

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#50
Feb 20, 2012
 

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23 year employee wrote:
<quoted text>Not sure how you could really see "excuseme" side, however I will comment and show you how moronic his/her comment is. Ive worked back in the pharmacy since this store opened in 96-97, before was a camera clerk, so I have seen both sides, but I bet anyone who works in the pharmacy would agree, that if all we had to do was count pills,answer phones, and just SELL rx's, it would be easy, no reason to call ic3, but thats not the case, we dont have another dept backing us up, ex: photo, cos mgrs. etc, when someone goes on break or lunch, we dont have a breaker who coveres for them, we are just short a person, also if we only had to ring out just rx's, we probably would never call IC3, however 9 out of 10 times Im ringing up an rx, Im also doing your f'ing job by ringing up the batteries,cottonballs, charcoal, greating cards, gift wrap, and because I have a liqour license also alcohol. Get the picture? That is front end stuff, not pharmacy, which takes us away from counting the pills, and counseling pt's, if we just sold rx's, you would be the one constantly calling IC3, we are basically doing our work load and alot of yours, That is what is so sick about your comment, that you dont have a clue whats going on in pharmacy.
As i said every store is different. Not all pharm techs have to deal with what you deal with. It is the lazy customer that feels the need to shop like they are at Walmart then use the pharm dept to check out. This i agree is wrong, however with that said you also need to understand that many MGT get called to deal with irate customers that are mad at the pharmacy and then get called by a pharmacy manager to deal with it. Why is that huh? if you are getting paid 100,000 a year and an MGT gets paid 33-36000 a year....why the hell can't pharmacy deal with the irate customer instead of always running to the front and cry to an MGT. Seems a bit unfair on both sides of the coin.....you however only choose to see your side rather then look at ALL the angles.
23 year employee

Milwaukee, WI

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#51
Feb 20, 2012
 
joeybutterfucco wrote:
<quoted text>
As i said every store is different. Not all pharm techs have to deal with what you deal with. It is the lazy customer that feels the need to shop like they are at Walmart then use the pharm dept to check out. This i agree is wrong, however with that said you also need to understand that many MGT get called to deal with irate customers that are mad at the pharmacy and then get called by a pharmacy manager to deal with it. Why is that huh? if you are getting paid 100,000 a year and an MGT gets paid 33-36000 a year....why the hell can't pharmacy deal with the irate customer instead of always running to the front and cry to an MGT. Seems a bit unfair on both sides of the coin.....you however only choose to see your side rather then look at ALL the angles.
First off Im not a mgr. or rph, Im cert sr tech, 2nd, if your mgtment then you deal with irate customers from ALL depts, not just front end, believe me if I was allowed to deal with irates in pharmacy I would, but thats NOT my job!!!! This company is so divided from pharmacy to front end, you would think this was 2 seperate stores, should be working together not seperately, dont we benefit from both ends? And I was a camera clerk from 88 to 96 and was moved into pharmacy, so I have been on BOTH sides, please reread my previous comment!
Not good

Birmingham, AL

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#52
Feb 20, 2012
 
Notconfused wrote:
Layoffs abound masked as attrition.
Agreed!

Since: Feb 12

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#53
Feb 20, 2012
 
23 year employee wrote:
<quoted text>First off Im not a mgr. or rph, Im cert sr tech, 2nd, if your mgtment then you deal with irate customers from ALL depts, not just front end, believe me if I was allowed to deal with irates in pharmacy I would, but thats NOT my job!!!! This company is so divided from pharmacy to front end, you would think this was 2 seperate stores, should be working together not seperately, dont we benefit from both ends? And I was a camera clerk from 88 to 96 and was moved into pharmacy, so I have been on BOTH sides, please reread my previous comment!
You want us all to work together, however you complain that you have to do front ends work. See what i am saying here. I merely tried to show you that you HAVE a manager back with you, and said MANAGER should control his/her dept. Enough front end complaints and phone calls come in without having to deal with your managers job as well....really let this absorb a bit more before you respond please. Thank You

I do see your point about 2 different stores, but corporate has done that. Who works during x-mas?...not pharmacy....who works the entire stores open and close hours...not pharmacy...who gets the hours cut on front end when pharmacy loses ESI.....Suprise, both in this case. But why does front end lose hours because of pharmacy? Pretty funny huh? This is where the line in the sand is drawn and why each end of the store gets pissy with one another.
23 year employee

Milwaukee, WI

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#54
Feb 20, 2012
 
joeybutterfucco wrote:
<quoted text>
You want us all to work together, however you complain that you have to do front ends work. See what i am saying here. I merely tried to show you that you HAVE a manager back with you, and said MANAGER should control his/her dept. Enough front end complaints and phone calls come in without having to deal with your managers job as well....really let this absorb a bit more before you respond please. Thank You
I do see your point about 2 different stores, but corporate has done that. Who works during x-mas?...not pharmacy....who works the entire stores open and close hours...not pharmacy...who gets the hours cut on front end when pharmacy loses ESI.....Suprise, both in this case. But why does front end lose hours because of pharmacy? Pretty funny huh? This is where the line in the sand is drawn and why each end of the store gets pissy with one another.
I was complaining about the front end based on the comments made by "ecuseme" and his comments about pharmacy, and try absorb this one if you can, my pharmacy if 24 hours and my pharmacy manager is one of the few who is excellent at her job and does handle all pharmacy complaints, and I have worked the past 2 christmas at my pharmacy, so again your ignorance is appluable, and do you really believe the majority of people who come to walgreens, come because we have eggs on sale? They come to pick up rx's and then buy stuff, not the other way around. Clueless for sure!

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#55
Feb 20, 2012
 
23 year employee wrote:
<quoted text>I was complaining about the front end based on the comments made by "ecuseme" and his comments about pharmacy, and try absorb this one if you can, my pharmacy if 24 hours and my pharmacy manager is one of the few who is excellent at her job and does handle all pharmacy complaints, and I have worked the past 2 christmas at my pharmacy, so again your ignorance is appluable, and do you really believe the majority of people who come to walgreens, come because we have eggs on sale? They come to pick up rx's and then buy stuff, not the other way around. Clueless for sure!
Well considering how rude you are tells me why that other guy was getting sarcastic with you it seems. You still forget i stated that EVERY store is different. Just because one person like you has a good manager in your area does not mean it is the same all around. States are different and districts are run according to the culture and area. So before you continue getting pissy with me sir try to understand the logic. Thank You
23 year employee

Milwaukee, WI

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#56
Feb 20, 2012
 
joeybutterfucco wrote:
<quoted text>
Well considering how rude you are tells me why that other guy was getting sarcastic with you it seems. You still forget i stated that EVERY store is different. Just because one person like you has a good manager in your area does not mean it is the same all around. States are different and districts are run according to the culture and area. So before you continue getting pissy with me sir try to understand the logic. Thank You
I wasnt rude to you ( cetainly no more than you to me , Im not pissy ( I actually love my job )nad I dont see how you have any logic, just saying!

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#57
Feb 20, 2012
 
23 year employee wrote:
<quoted text> I wasnt rude to you ( cetainly no more than you to me , Im not pissy ( I actually love my job )nad I dont see how you have any logic, just saying!
Funny how you can assume you know more then me. Because you must know what position i actually hold, where i live, the store i am at and how much money i make. Trust me i am in a much more comfortable position then you can imagine my friend.

If all that wasn't directed towards me then i apologize, however my previous statement about who i may or may not be still stands.
23 year employee

Milwaukee, WI

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#58
Feb 20, 2012
 
joeybutterfucco wrote:
<quoted text>
Funny how you can assume you know more then me. Because you must know what position i actually hold, where i live, the store i am at and how much money i make. Trust me i am in a much more comfortable position then you can imagine my friend.
If all that wasn't directed towards me then i apologize, however my previous statement about who i may or may not be still stands.
To be honest I dont really care who you are.where you work or how much you make,and I have never once claimed to know you. You 1st actually commented on something I commented on, which was "excuseme " comments, so this wasnt even about you originally it was about "excuseme" and their comment, not about you, I have no beef with you or anything you have said. But I do believe you need to go back to the original post from "excuseme" and my comments, before you keep commenting, because I think you are starting to get confused with some of your other blogs.

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#59
Feb 20, 2012
 
I can see the hours being 9-9...I can even see it for the whole store. My store is pretty dead after 9 anyways might as well save some money and close at 9.
UgggghStopArguin g

King, NC

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#60
Feb 20, 2012
 
You are both the reason there is division. Pharmacy is getting cut. Hours are going 9-9 and 10-6 on weekends in select stores. That cuts 36 pharmacist hours a pay period for each store. That is half a million/yr in one district alone. That will save WAG more than enough to offset the non-existant ESI loss at our store. We still have growth despite the ESI loss and are still getting cut just like everyone else. Budgets keep getting postponed so we have no idea what effect on pharmacy staff, but when there is no tech.....we will be forced to call IC3 a lot more. So we are all gonna do more work with less help. And for the record "excuse me" is clueless and posts inflammatory posts everywhere.
UgggghStopArguin g

King, NC

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#61
Feb 20, 2012
 

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Excuse me wrote:
I think your hours should be 0:00-0:00= no hours....you get all the holidays off and are never open as long as the rest of the store. Then you bastards constantly have to ask an MGT for help and take calls...etc...etc....you should be able to handle your own crap...front end doesn't ask for your help when they need it so why should front end care about any of you. 1 pill 2 pills 3 pills...wow that was hard.
You will never know how hard it is to work in a pharmacy.....if you are employed by WAG they should fire you for being hateful and insensitive to your coworkers.....FYI. We work all holidays except Christmas day and some of us do not constantly ask management for help and we certainly are not bastards. I hope you are the first on the list to get a pink slip.

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