Insecure SM

Since: Aug 12

Alexandria, VA

#1 Sep 27, 2012
What do you recommend to do when your SM is incessantly referring to his authority in the store?

This is his first store, but he treats any contradiction or question of credibility like an infraction against the company. And on one hand he imposes the notion that everything he does is fair, while on the other gets upset and raises his voice when anyone suggests otherwise. His tactic is intimidation and, even worse, instead of realizing how ineffective, perhaps abusive this tactic tends to be, he thinks that by nobody challenging him that it is working.

Now, I'm a part-timer (the job is part of recovery of a near-fatal injury) who started under a polar-opposite SM in November of last year, so I know how great an environment my store can be. In fact, I like everyone in my staff besides this guy. How weird is that, ya know?

So I'm wondering what can be done about this, or if the reality of his management tactics will prove his undoing or at least dramatic change to treating those he relies on everyday with the respect that they deserve?

By the way, I don't have any confidence in going to upper-management. I just don't. This guy operates through angles of explanations, not the root of the problem, so as he always does he'll shift the explanation to making me the problem and not him. I don't expect the district management to have any empathy having almost never set foot in my store.
so over this

Mims, FL

#2 Sep 27, 2012
mojohifi wrote:
What do you recommend to do when your SM is incessantly referring to his authority in the store?
This is his first store, but he treats any contradiction or question of credibility like an infraction against the company. And on one hand he imposes the notion that everything he does is fair, while on the other gets upset and raises his voice when anyone suggests otherwise. His tactic is intimidation and, even worse, instead of realizing how ineffective, perhaps abusive this tactic tends to be, he thinks that by nobody challenging him that it is working.
Now, I'm a part-timer (the job is part of recovery of a near-fatal injury) who started under a polar-opposite SM in November of last year, so I know how great an environment my store can be. In fact, I like everyone in my staff besides this guy. How weird is that, ya know?
So I'm wondering what can be done about this, or if the reality of his management tactics will prove his undoing or at least dramatic change to treating those he relies on everyday with the respect that they deserve?
By the way, I don't have any confidence in going to upper-management. I just don't. This guy operates through angles of explanations, not the root of the problem, so as he always does he'll shift the explanation to making me the problem and not him. I don't expect the district management to have any empathy having almost never set foot in my store.
You are not alone,these newer managers are coming in at a lower salary which makes me believe that the Dms are not necessarily concerned about the way they run a store, just concerned about the bottom line.
it is what it is

United States

#3 Sep 27, 2012
If you're unwilling to go through upper management to try to resolve the problem, then it is unlikely that there will be any change. Unfortunately how these situations are treated is different from state to state, because different states have varying degrees of labor standards, but at least in my state, a member of management creating a hostile work environment is taken very seriously. Your options seem to be to either go to your DLPM (loss prevention) about this situation, and hopefully have some other employees on your side about the issue, or to do your best to ignore the attitude and do things his way.

I have worked for managers who have been like you described, and I have worked for some that were too wishy washy to where that was a problem as well, and now that I am a SM, I can see that with the pressure upper management puts on us, it can be tough to balance keeping a happy work environment with getting everything done that they ask you to do. The best solution is to try to bring everyone's ideas into the discussion and make decisions with everyone's input involved. While that doesn't work in EVERY SINGLE scenario, a SM who has the attitude that you described will eventually get himself into bad situations because of it. Nobody knows everything, and we all need a little help from time to time. Pushing all of your ideas as the only way to do things is a surefire way to alienate the rest of your management team and piss off your entire staff.

I hope things get better for you.
thespaz

Kelseyville, CA

#4 Sep 27, 2012
I had the opposite in of what you had. my first new manager had never been a manager before. He literally took every suggestion I made. Never stood up to me. I think that type of manager is harder to work with due to the fact he does not want confrontation. Just due to the fact problems fester and explode.

Since: Mar 11

Location hidden

#5 Sep 27, 2012
it is what it is wrote:
If you're unwilling to go through upper management to try to resolve the problem, then it is unlikely that there will be any change. Unfortunately how these situations are treated is different from state to state, because different states have varying degrees of labor standards, but at least in my state, a member of management creating a hostile work environment is taken very seriously. Your options seem to be to either go to your DLPM (loss prevention) about this situation, and hopefully have some other employees on your side about the issue, or to do your best to ignore the attitude and do things his way.
Unfortunately, this is correct. Someone has to take action or else the problem will never be solved.

One thing that I absolutely recommend that you do is document every hostile interaction that you personally see or experience. This will be a huge help to you if you decide to turn this person in or if someone else turns the MGR in and you end up getting questioned.

Do you have a decent relationship with your CL or DLPM? How about your previous MGR? Would you feel comfortable talking with one of them? How about another MGR in your area? You also have the option of reporting the situation to our anonymous hotline. If you log on to employee.walgreens.com , the number is on the main page.

I know you are not be comfortable going to upper management; there are some people who play favorites and will always take the side of the person he or she promoted. I completely get that you have concerns. However, I do want you to know that Walgreens does have a strict policy against retaliation.

Walgreens does not have to be a miserable place to work. There are a lot of great managers out there. Best of luck to you.

Since: Mar 12

Location hidden

#6 Sep 27, 2012
Managers change all the time. I have worked for many different kinds of managers. If you don't like how hard they are just remember that, as mentioned, the soft ones come with their own set of problems as well. Learn to work with all types and you'll last longer. I doubt you'll get some awesome change or anything by going to anyone.

Since: Aug 12

Alexandria, VA

#7 Sep 28, 2012
I've been putting a lot of introspective thought to this situation, and have come to the conclusion -- between not only my full effort but also my decade-plus experience and talent as a professional customer service representative, and the guy's unwillingness to look past his intolerance of someone who is.. way.. better with people than he is, to just let me do my job while I recover from this usually-life-ending injury -- that all I'm actually upset about is that this man refuses to extend the respect that I have earned in the past six months from a reasonable person of his station. Of, I should add, almost every professional of this station with whom I've worked.

To [it is what it is], I truly appreciate your thoughtful insight, along with that of the rest of you who have posted, but especially of [it is what it is] because you are someone who has worked up to and have become a SM. The manager of my store who hired me was actually a CL, and both he and his EXA easily give me the 3.8 on the yearly report that I got for this past year since November when I was hired. Right now I have the SM I described, a drama queen in her early-mid 20s as an understudy as EXA (promoted by the CL with good intentions, but she's proven not to rise to the responsibility nearly enough, particularly with this SM as her mentor) and a reasonable enough fella brought in less than a month ago from another store as another EXA, though I have concerns regarding his grit in handling such outrageous characters at and above his level in the store.

However, I left the silver lining out because I was curious what advice you awesome folks would give. There's a store a couple miles down the street where I've not only met most of the management when covering over there one day, but for some reason my reputation for customer service precedes me with these guys. And when I spoke with the SM there, leaving out as much detail as I could, he told me he'd keep me in mind the next time a position where a 3-to-4 day part-timer would fit in. They just got a new hire and another person is in line to transfer from across the county for I'm sure a decent enough reason. But I'm not your average service clerk, and I work part-time so we'll see.

All I want is to be treated fair. I didn't sign up to be someone's whipping boy and I didn't sign up to be the flak in someone's crash course in hard-edged management. If I'm good enough for a CL, I should be plenty well enough for a first-time SM. And if I'm going to be put into this kind of situation, where instances indicate great certainty that the Powers That Be within the store are all too eager to work some explanation that gives me a tarnished reputation with this company that I far from deserve, I want to walk the line and do the right thing every step of the way. And that's why I'm coming here to you guys.

That's all. I just want to be treated fairly, and if I won't be, I want to know the line to walk and keep walking until I find better circumstances (ie. transfer, when that opportunity arises).

Any further thought and comment of your expertise will be appreciated, and any question towards that that might help others in this situation will be honored for as long as I can participate on this page.

Thanks again, guys/gals!
ThrobbingWag

Shelbyville, TN

#8 Sep 28, 2012
Quit Walgreens. Best decision I ever made. I now make as much money as an EXA while doing 1/10th the work.
wassonsboywhore

United States

#9 Sep 28, 2012
Wags suk..

Since: Aug 12

Location hidden

#10 Sep 28, 2012
Where do they find these SMs? Does one to be a completely humorless unimaginative pile of misery to be considered for this position. Maybe this a rhetorical question. All the EXAs have been great people, and very pleasant to work with.

Since: Aug 12

Alexandria, VA

#11 Sep 30, 2012
Well this SM told us that he has been with Walgreens for five years, starting from sales clerk and working in every area except the pharmacy, and worked his way up through the management chain. Now on one hand, I don't consider him to be the most trustworthy individual, but on the other, this is a very hard claim to lie about in front of the very people who hold these positions he's said to have held. So I think he's probably telling the truth about working his way from the bottom.

But as to how Walgreens promotes such individuals with such a lack of character? That's probably better answered by the others on this group.

Since: Mar 12

Location hidden

#12 Sep 30, 2012
I worked at one retail store where the SM did something similar. The SM had come from a store in a different district. I think the store was smaller too but I can't remember. The SM was very polite for the first three months then the hammer fell.

Employees that were not management started quitting left and right - some walked out in the middle of a shift. Employees that were management asked to be transferred out or they were quickly replaced with management that the SM had worked with at another store.

Nothing was ever good enough and some of these people were very hard workers and good with the customers. It was really bad. We were very short staffed.

The SM couldn't attract anyone to hire, who would want to work for that personality? I was working some for other stores so eventually, the SM replaced me too. I was getting about the same number of hours from other stores and didn't have the awful feeling in the pit of my stomach that I had when I had to go to work at that SM's store.

Months later, I found out through the grapevine that everyone but management working at the store was borrowed from another store. Everyone just wanted extra hours and since they didn't actually report to this SM or have to work for this SM a majority of the time, I guess they could deal with this SM for a shift or two a week.

Eventually, the SM was moved to another store, a smaller one I think closer to home, but not before decimating the entire staff and driving off some really good workers.

My opinion is that what goes around comes around. You can have authority and influence. They are not the same thing. Authority will only get you so far.

If one of the other managers needed help, they could call me and I would come in if I could. If this SM called me, I would not come in. Why go in and get treated like crap for almost minimum wage? You can go anywhere and get that.

As one experienced store manager told me, "At some point, you realize that it is easier to get a new SM than it is to get a whole new staff for the store."

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