Store Leadership not management

Store Leadership not management

Posted in the Walgreens Forum

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Nope

Houston, TX

#1 Sep 11, 2012
What do we call the new sfl people since they are not managers hence the change in title,pay and authority? I have had a lady even call out or EXA because she wanted to speak to a manager but now he has a new title on the badge. My question is what do we call them since people have shift team lead on the badge?

Since: Mar 12

Location hidden

#2 Sep 12, 2012
Their names. Unless you want to have to go into some long explanation to a customer which should probably be avoided. Depending on what the customer wants/needs, you should know whom you need to call. The title on the badge doesn't equal the persons ability to answer a question.

Since: Feb 12

Location hidden

#3 Sep 12, 2012
random55 wrote:
Their names. Unless you want to have to go into some long explanation to a customer which should probably be avoided. Depending on what the customer wants/needs, you should know whom you need to call. The title on the badge doesn't equal the persons ability to answer a question.
Actually it does....people take titles and pay very personally. So even if they have this so-called ability, does not mean it will be utilized if the employee is disgruntled about their new pay and title. Honestly the only way to prove to wags about how stupid they are acting towards MGT's is too see how this plays out. Customers WILL start complaining and firing every employee IS NOT the answer and wags will soon eat their little plan.
yep

Carrollton, TX

#4 Sep 12, 2012
joeybutterfucco wrote:
<quoted text>Actually it does....people take titles and pay very personally. So even if they have this so-called ability, does not mean it will be utilized if the employee is disgruntled about their new pay and title. Honestly the only way to prove to wags about how stupid they are acting towards MGT's is too see how this plays out. Customers WILL start complaining and firing every employee IS NOT the answer and wags will soon eat their little plan.
You may hate it but when it comes to this change Walgreens is actually being smart.

Since: Feb 12

Location hidden

#5 Sep 12, 2012
yep wrote:
<quoted text>
You may hate it but when it comes to this change Walgreens is actually being smart.
Actually you are blind to think this. I do believe we have many employees that are dead weight. This includes all jobs and positions. This program they are trying to implement has failed with other companies and is rearing it's ugly head towards mediocre service to our customers. Brushing a particuliar position such as MGT's with a broad stroke is not the solution. Better training and hiring practices solves this problem and less of the good ole boy system needs to happen as well.

Since: Jul 12

Location hidden

#6 Sep 12, 2012
joeybutterfucco wrote:
<quoted text>
Actually you are blind to think this. I do believe we have many employees that are dead weight. This includes all jobs and positions. This program they are trying to implement has failed with other companies and is rearing it's ugly head towards mediocre service to our customers. Brushing a particuliar position such as MGT's with a broad stroke is not the solution. Better training and hiring practices solves this problem and less of the good ole boy system needs to happen as well.
It will be interesting to see what the compensation packages for ASM-T and ASM are going to be.

I think most MGTs left now are in two pools 1.) Looking for a new job proactively or 2.) Waiting to see what happens with the ASM-T and ASM compensation.

If ASM-T isn't given at least what MGT is now or more, what is the point of a MGT applying for it or accepting it rather than looking for a new job? Sure it 'promises' ASM in two years, but until all the cogs are moving in this scheme, I'm not believing it until I see it.

This similarly goes towards the STLs making more than what the max SFL rate is. What is Walgreens plan with these people? The turn over could be even greater if they make the wrong decision.
estilete

Calabasas, CA

#7 Sep 12, 2012
You should call a manager, costumers takje the title very seriously. A lot of times a photo tech or BA are better suited to answer a question/concern; but the costumer wants to hear it from a manager. And why would the SFL take the grief, lies and all aroud abuse for $5 less an hr.?? Let the people making the big bucks deal with it.

Since: Jul 12

Location hidden

#8 Sep 12, 2012
estilete wrote:
You should call a manager, costumers takje the title very seriously. A lot of times a photo tech or BA are better suited to answer a question/concern; but the costumer wants to hear it from a manager. And why would the SFL take the grief, lies and all aroud abuse for $5 less an hr.?? Let the people making the big bucks deal with it.
Those costumers are so great! I hope they made us some great costumes for Halloween this year!
wagggever

Tinley Park, IL

#9 Sep 12, 2012
seee im not the only one spell things weong......god i luv my phone
upset wife

Cottage Grove, WI

#10 Sep 13, 2012
yep wrote:
<quoted text>
You may hate it but when it comes to this change Walgreens is actually being smart.
Smart? You mean more money for the CEO, they are eliminating people left and right. If you have over 10 years with them start looking for a new job.
If you want good employees, you treat them well.
If you want adequate employees, you treat them marginaly.
If you want to lose customers, treat your employees badly.
It's not rocket science, it's doing good business.
yep

Carrollton, TX

#11 Sep 13, 2012
upset wife wrote:
<quoted text>Smart? You mean more money for the CEO, they are eliminating people left and right. If you have over 10 years with them start looking for a new job.
If you want good employees, you treat them well.
If you want adequate employees, you treat them marginaly.
If you want to lose customers, treat your employees badly.
It's not rocket science, it's doing good business.
You don't need a store manager, an exa and multiple assistants to run most stores.
open door

De Forest, WI

#12 Sep 28, 2012
yep wrote:
<quoted text>
You don't need a store manager, an exa and multiple assistants to run most stores.
Good exas are few and far between. We have maybe 6 in our district. Mgts never really did the job they were paid to do although not their fault most times. SM does need help from someone as we cant be there all the time. It looks like an easy job but we have 30+ employees that we have to figure out how to get to do what we need so we don't get in trouble. Job is stressful. We also are human and don't do everything perfect. Neither do you. Give us some credit sometimes!
leader

De Forest, WI

#13 Sep 28, 2012
We page "LOD" for leader on duty so customers don't get confused
yep

Carrollton, TX

#14 Sep 28, 2012
open door wrote:
<quoted text>Good exas are few and far between. We have maybe 6 in our district. Mgts never really did the job they were paid to do although not their fault most times. SM does need help from someone as we cant be there all the time. It looks like an easy job but we have 30+ employees that we have to figure out how to get to do what we need so we don't get in trouble. Job is stressful. We also are human and don't do everything perfect. Neither do you. Give us some credit sometimes!
I'm an exa and I'm not downing store managers at all. I think store managers are a necessary fixture. Despite what others say, I think it's necessary to have one in every store. What you don't need is 2 or 3 lower managers as well.
methudman

Cookeville, TN

#15 Oct 1, 2012
yep wrote:
<quoted text>
I'm an exa and I'm not downing store managers at all. I think store managers are a necessary fixture. Despite what others say, I think it's necessary to have one in every store. What you don't need is 2 or 3 lower managers as well.
Yeah we need more store managers that sit in the office all day playing fantasy football and texting. This essential position must stay for all eternity: Without it every store will fail.
not me

Laurens, SC

#16 Oct 1, 2012
Those who bash the SM position do not know what all they have to do to keep the store running smoothly, plus get chewed out by the CL and the DM everytime they turn around. I am MGT and have to say if the SFL does not want to answer manager questions from a customer then they really need to find a job elsewhere. They accepted this position and need to deal with it. When I was STL (still key holder and only making 10.50/hr) I amswered manager questions so what's the difference now?
Mickey

Haslet, TX

#17 Oct 1, 2012
not me wrote:
Those who bash the SM position do not know what all they have to do to keep the store running smoothly, plus get chewed out by the CL and the DM everytime they turn around. I am MGT and have to say if the SFL does not want to answer manager questions from a customer then they really need to find a job elsewhere. They accepted this position and need to deal with it. When I was STL (still key holder and only making 10.50/hr) I amswered manager questions so what's the difference now?
Yeah that's right continue to work harder for much less money. Oh yeah keep believing that all your hard work will earn you brownie points from the DM when opportunities arise. Yeah right!! Freakin idiots work for pennies and you fall into the category that they want all the former managers of glory to fall under! Ugh people like you make the rest of us sick!
Code 30

Indianapolis, IN

#19 Oct 2, 2012
Reading these comments about lazy SM's makes me realize how lucky I am to have mine!! I have had the same SM/CL for almost 4 years and honestly he's one of the hardest working ppl that I have ever worked with. The EXA's that have come and gone are quite a different story. Most of them believe they have "earned" a store several years ago and now just sit and wallow that their name isn't on the door! I have realized though that no matter the title, we all know what we should be doing. If you are the only one with keys to the front door at 7:30pm, yep that means YOU have to make the final say with a customer problem and ridiculous problems. It's clearly not ideal to "act as a manager" and yet not even be acknowledged AS a manager...but WAG will continue to find ways to take everyone down a peg or two. The days of becoming an assistant manager or exa are gone, which is sad because you need to be at least an assistant to be able to pay bills!! We all know it's downhill from here with pay cuts and hours being cut. I know I'm rambling so here's my point....treat the coworkers who bust their a$$es with respect despite the "title" that wag has bestowed upon them, and if you have a p.o.s coworker drive them crazy til they leave or transfer. Let's not forget who the real villain is in this situation...corporate greedy f's

“The Papers said I was Truant”

Since: Nov 11

Location hidden

#20 Oct 2, 2012
not me wrote:
Those who bash the SM position do not know what all they have to do to keep the store running smoothly, plus get chewed out by the CL and the DM everytime they turn around. I am MGT and have to say if the SFL does not want to answer manager questions from a customer then they really need to find a job elsewhere. They accepted this position and need to deal with it. When I was STL (still key holder and only making 10.50/hr) I amswered manager questions so what's the difference now?
It's the CHANGE in position, though. They accepted a 'training to be a manager' position, not a 'head of people in the store right now' position. They're not wrong to feel bitter about the changes that have been made. You can always say 'there are people who will do it without complaint,' but they will be the doormats that smile as they bend over in front of the company's thrusting. And then ask for more.

Trust me, I know SM's job is hard, but why do people feel the need to defend the fact that WAG is multiplying the workload of its employees, with no real incentives wage-wise? They're cutting hours, capping pay, removing authority, and still ASKING FOR MORE out of its workers.

Bend over.
so over this

Cocoa, FL

#21 Oct 2, 2012
Asst Mgr.-20-23 yrs service approx 20 -23$ per hr
duties-everything
Asst Mgr.-16-18 yrs service approx 18 $per hr
duties- doesn't do payroll or schedule,everything else
Stl-4-5 yrs service approx 11 per hr duties-doesn't do payroll or schedule-everything else
All work weekends and nights and holidays.

Is this how it should be , do you think the pay rates are correct,the

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