Getting the 411 on phone charges

On Sept. 1, AT&T Inc. will cut the number of free 411 calls offered to customers each month to one from three.

Read full story from Los Angeles Times

[Jay]

I assume they're doing this in order to squeeze more money out of their 411 service, since they've been losing callers to 1-800-FREE411 for a while now. This move may bring in some cash short-term, but ultimately it will send more callers toward 1-800-FREE411, since we provide the same listings (business, gov't, residential) for free (in exchange for hearing a couple short ads).