Verizon sending U.S jobs to India

Verizon sending U.S jobs to India

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Steve

Matawan, NJ

#1 Sep 17, 2006
Several Verizon managment employees are in India as we speak, setting up a huge call center. As a repair "call center" employee for Verizon in New Jersey the handwriting is on the wall.American jobs will be lost so Verizon can pay those people peanuts and not have to worry about any unions,or benefits. Of course this is very hush; hush because these corporate vermin know this will not be, and should not be, received well by most American people.If all these huge corporations are allowed to continue to take away American jobs I SHUDDER TO THINK where our future generations will find employment.
Karl

United States

#2 Oct 16, 2006
Thats because they only have one concern: the bottem line. But quit whining! Some day things will even out, so the standard of living in those third world countries will improve as "our" standard of living goes down the toilet. Oh, wait, then they'll just run off to another third world country with no labor laws, environmental laws or unions. God bless unfettered capitalism! Somebodys makin' a killin'! But hey, it helps make the end product cheaper doesn't it? Lets hope so, we need lower priced goods as our wages deflate.
Mike Garkovich

Lexington, KY

#3 Nov 13, 2006
What definitive proof of this do we have? What type of call center is it? I'm a LiveSource employee in Kentucky.
Jim

Carrollton, TX

#4 Nov 15, 2006
heard today they are shutting down ERS or what is known as the metrology department. Will close in 2007. They will be outsourcing all jobs. That will cut about 600 more jobs.
reddy

New York, NY

#5 Nov 27, 2006
Jobs are sent to a place wherever there is a talent and less costeffective .If they find talent and less cost effective in US they never send the jobs to India .So US citizens should improve there talent in IT so that the jobs remain with them .
Sean

Erie, PA

#6 Dec 14, 2006
Well if the typing skills of the message board members are any indication of what America can hope for then we are in a sorry state. Is there any proof here? I work for the "Man" myself and I know my job isn't secure for much longer put I'm not sure it's going to India. I think it's going to Texas and yes it has to do with cost, they can pay min. wage there still plus the "Man" is looking for non-union markets so he can hire and fire at will of course. All I can say is support your Local Union. There is strength in numbers!
Jonico

Keller, TX

#7 Mar 16, 2007
Jim wrote:
heard today they are shutting down ERS or what is known as the metrology department. Will close in 2007. They will be outsourcing all jobs. That will cut about 600 more jobs.
That is true because I work for ERS. They are selling or shutting down the Grapevine center, Everett, WA center, Pomona, CA center, Tampa, FL center, Ft.Wayne, IN center as well as the mobile vans in VA and MA. The union was notified Thursday and the sale notice will go out by the end of the month. If they don't sell, they will close all the centers by September 2007.
Walter

Brooksville, FL

#8 Mar 24, 2007
Steve wrote:
Several Verizon managment employees are in India as we speak, setting up a huge call center. As a repair "call center" employee for Verizon in New Jersey the handwriting is on the wall.American jobs will be lost so Verizon can pay those people peanuts and not have to worry about any unions,or benefits. Of course this is very hush; hush because these corporate vermin know this will not be, and should not be, received well by most American people.If all these huge corporations are allowed to continue to take away American jobs I SHUDDER TO THINK where our future generations will find employment.
Steve what do you see in the future?
I see AT&T and Verizon merging in the near future.
I see the resulting comgany moving overseas to avoid taxes like most of the big name companies.

Some day people will say "What in the Hell happened?" I didn't not hear the storm warnings.
craig

Wilkes Barre, PA

#9 May 20, 2007
This is nothing new. All companies are doing this to cut cost yet prices for these goods and services are going up. Americans as a group should stand up to these companies and politicians who let this happen, and tell them "we are not good enought to work for this company them we are not good enough to have your services, take your Verizon home phone and switch to vonage, take your Verizon cell phone and throw it back at the clerk who sold it to you. Once they start lossing money maybe the will listen to us. As far as the politicians, vote those idiots out.
Brian G

Elmont, NY

#10 Aug 16, 2007
Unions are not the answer, they will drive companies out quicker by driving up wages and fostering mediocrity (see US automakers). The answer is the government forcing US companies to stay in the US by either providing incentives or taxing US companies based on their foreign work forces.
soon to be dispossessed

Dallas, TX

#11 Sep 18, 2007
Don't buy into that anti-union propaganda, unions are the answer. The only reason Verizon hasn't ruthlessly discarded their loyal employees yet is their obligations under the collective bargaining agreements, the contracts that they entered into and are held to by law. The Labor Relations Act, which was fought for and brought to you by unions, the same people who brought you the weekend. Those agreements are tailored to the needs of the local and are voted on by the membership in an expression of democracy.

High union wages are not the driver of cost that they would want you to believe. Waste and mismagagement are prime factors. A good portion of the high wages at ERS were garnered by exempt, non-union employees. Just in time practices forced repair parts purchases to be repeated in an insane as needed basis, one at a time, rather than maintaining an at hand stock, driving up the cost and time of repair. Besides, no matter the concessions in bargaining, they would want more. No matter the wage, they want it lower, never passing these "savings" on to the consumer, just padding their bonuses.

Until you find a way to outlaw greed, keep the unions. They strive to protect the workforce from arbitrary decisions that are concocted by hotshots who are pursuing only their own engrandizement.
kathy

AOL

#12 Sep 19, 2007
One of our Team Leaders in our Virginia Consumer Sales & Service Center(also known as the Business office), was sent to India to train people to handle billing for DSL. This person was sent just last week, and imagine my surprise today when calling DSL I was greeted by Hindu!
The customer bridged onto the call and repeatly asked for a credit for services she didn't receive. This dimwit must have been reading from a script, because he couldn't answer her questions or respond appropriately. He kept repeating the same 2 sentences and wouldn't deviate. Not only could he not understand the issues at hand, they couldn't even understand the very simple English used!
It just disgusts me that Verizon would jeopardize losing customers just to save money. It is very upsetting to receive these DSL tech support calls from frustrated customers that refuse to be transferred back into the queue. These customers are beligerent, demanding English speaking assistance or threatening to leave Verizon. Now the CSSC will receive DSL Billing calls as well when these people are greeted and are not assisted by the India call centers.
When it comes to contract renewal in August 2008, I am certain our CSSC calls will be handled by these people also. Verizon will definitely be losing more customers then.
Phil

United States

#13 Sep 25, 2007
Who in the right mind would buy a sticker-shop (NMC: No Measurement Calibration) calibration labs/mobiles?
signed, formal ERS Sr.Metrologist.
soon to be dispossessed

Dallas, TX

#14 Sep 26, 2007
Phil,

Still bitter about being sold yourself, I see. Are you union, did they protect you during the transaction?
Sam

Parrish, FL

#15 Sep 30, 2007
Sending jobs over seas is only part of the problem at Verizon, They are agressively recruiting contractors from India here in the United States. Apparently they are saving money by using India's people rather than hiring homegrown talent. A good example is the Temple Terrace Location on Telecom Parkway, FL. The vast majority of workers in the building are from India and are here on work permits. Looks like it must be cheaper to bring them over here rather than move the jobs over there.
Wayne

Irving, TX

#16 Oct 1, 2007
C'mon Phil,

You spent to much time napping in the Phys-D lab to know what the hell was going on. Now H'bout trading me Chad Johnson.
shafted

Murrieta, CA

#17 Oct 10, 2007
All the talented techs are leaving or have left. All thatÂ’s left to sell is a bunch of old outdated test equipment and a management team with very little experience or interest in metrology .Verizon won't be able to maintain their 17025 accreditation. A company would have to be crazy to buy the shell of what it once was, but than again maybe Verizon plans on paying them to take it.
Phil Hannan

United States

#18 Jan 31, 2008
Who is talented? I had done licking and sticking in between my naps for Verizon ERS.
Dejected

United States

#19 Aug 17, 2008
[ It is truly a sad day in America when corporate genius will let money rule over quality. For the savings we the people will receive help from people we do not understand, on tech issues that they do not understand. In the end this "sellout" tactic will serve no better.
Ray

Pottstown, PA

#20 Nov 6, 2008
Just read all the years comments, I'm not an employee but I am a customer who just wrote Verizon and told them how Pi#&ed I was that I just found out I was speaking to "Mike" in Billing in INDIA!!!!! That's right, INDIA. Our country is in such an economic mess and this company the remains of you are working for are losing your jobs to those in INDIA. I'm passing the word to customers. How can I help .... or spread the word??

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