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Michelle

United States

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#1
Nov 27, 2007
 

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A quick search of the internet finds endless complaints about UPS and their insurance company Crawford and Company. I am now in the middle of a claim from hell. Despite the fact that a shipment I made was packed by UPS reps it arrived damaged, not due to packaging methods, but obviously by a forklift. And now I'm getting a total runaround from Crawford. What people post is correct. DO NOT BUY INSURANCE FROM UPS WHEN YOU SHIP - THEY DON'T PAY.
N Dunn

Porter, TX

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#2
Jan 2, 2008
 
If you pack something to max protection not just popcorn especially if it's heavy then it should reach destination unless the gorellis in shipping at UPS give it a toss! In 25 years my vendor in CA has shipped regluar to me 5 gal in boxes. They are steel drums. In September a shipment was beat up and couldn't sell to my customer. The local people inadverently sent back to my vendor instead of having insurance look at the boxes. Finally it was received by vendor in Ca and first inspection said it was the fault of the vendor as it was not adequately packed. I got in there faces as I had taken pictures and provided them with information to rebutt there findings. A second of the same was shipped and GUESS WHAT they did the same thing to the shipment. Digital pictures again taken...so I've stood my ground and the shipping charges have been paid, but nothing repaid on damages and now it is into the new year...Four months! If I didn't pay my UPS freight bill they would cut me off. Get your BBB involved and take them to court. They are hoping you won't keep pushing - if your totally at fault for not packing and protection = SHAME ON YOU, BUT IF YOU DID AND THEY ARE STILL NOT PAYING--SIC THE BULLDOGS ON THEM. GO FOR IT---
Those that are damaging packages all the time need to get a real job and be proud to work NOT DESTORY packages that a customer has trusted to them.
Anne

AOL

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#3
Jan 18, 2008
 

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The Grinch that stoll Christmas wasn't green, he was UPS brown. I mailed a Christmas package to my brother and his sons on November 26,2007. I was told by UPS it was left at the door, it was not, the insurance I paid for is for damage not for loss, SURPRISE!. Was I told that at the UPS store? NO! A manager at the Tampa office where the package was sent said that she would contact the temp. driver and check on it for me, she later said, the driver was unrelible and had disapeared and would not return her calls and that I should put in A CLAIM, THATS WHEN ALL HELL BROKE OUT, SHE, kAREN WHEN QUESTIONED BY HER MANAGER SAID SHE NEVER SAID THAT, AND SO THE DANCE BEGAN AND CONTINUES, THE FIGHT IS ON, I am trying to get my money for the presents I sent, never mind the fact that my brother and his son's didn't get their Christmas presents. I wanted to make this a special Christmas for them since my mother had just passed away in September, this never happened. Goodby UPS
Bill

United States

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#4
Apr 9, 2008
 

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We wrapped a computer completely in several inches of foam padding and "air pillows" -- filling a box that was considerably larger than the computer inside. The computer arrived in North Carolina in the box but was smashed up. The computer case was knocked off center. The box HAD to have been dropped from a considerable height. The computer, needless to say, would not even boot up. We received a letter from Crawford that explained that we didn't meet UPS Standards for packing and a refusal to honor the insurance we purchased on the shipment. There are other shipping companies available if UPS won't handle packages more carefully and worse yet, their insurance company will TAKE their fees but not PAY OUT when UPS makes their mistakes. That is stealing.
Coaler

Arlington, IL

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#5
Apr 22, 2008
 

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I have to add my name to the list of people being ripped off by UPS too. I sent a transmission using their new FREIGHT SERVICE. The transmission was wood crated as freight and when given to UPS. When it arrived, an inner wooden support was knocked right out of place showing that it would have had to be dropped from a large distance. Crawford has just denied the claim stating that it was not surrounded by foam. This new "packing standards" that they are using as an excuse is just their way to turn down all claims. Of course, we can all just stop insuring our packages but then we will have to cover the damages. The better solution which will be my solution is to find a different carrier. The only way UPS will change their policy is if it costs them money. And, if we don't make a stand with them, other carriers will begin to do the same thing. Time to stand up and be heard!
Second Thoughts

Baldwin Park, CA

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#6
Apr 24, 2008
 
Coaler wrote:
Of course, we can all just stop insuring our packages but then we will have to cover the damages.
Isn't that what you have to do now? But on top of you covering your damages you're, also, out the money you forked over for insurance.
Tired of Rip-Offs

Doylestown, PA

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#7
May 6, 2008
 
In the event that you did package to their standards with proof via pictures (how time consuming!), It seems Crawford / UPS have devised another way to not pay. It cost me, in office time & Labor, dealing with an $189.00 claim, almost $250.00. After you spend time with several phone calls back & forth to Crawford & UPS, then fill out all the paperwork they send you, only to find out that more paperwork is needed (partial repair claim), it is cheaper to eat it yourself! Lesson learned!, I spent over $4000 a year with ups through my ups account....No More!, I cannot be responsible for their mis-handling of shipments (insurance bought). Time to move on!
Michael

Tucson, AZ

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#8
Jun 13, 2008
 

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UPS is not only negligent and standardly refuses to pay claims for insured packages (I spent 4 hours bubblewrapping and making a card-box for my painting, whihc arrived damaged), but they don't even allow you to have access to the claims decision making process by hiring Crawford and Company and in my case, working with a local shipping business (PostNet in Cave Creek, AZ) so that you have absolutely no legal rights to even take them court, because you have no documentation. I wish there is a site where all customers who have suffered damages in their hands can gathe and take legal action. Individuals cannot do anything against them and they know it. This country is going back to crude capitalism and no customer rights!
N Dunn wrote:
If you pack something to max protection not just popcorn especially if it's heavy then it should reach destination unless the gorellis in shipping at UPS give it a toss! In 25 years my vendor in CA has shipped regluar to me 5 gal in boxes. They are steel drums. In September a shipment was beat up and couldn't sell to my customer. The local people inadverently sent back to my vendor instead of having insurance look at the boxes. Finally it was received by vendor in Ca and first inspection said it was the fault of the vendor as it was not adequately packed. I got in there faces as I had taken pictures and provided them with information to rebutt there findings. A second of the same was shipped and GUESS WHAT they did the same thing to the shipment. Digital pictures again taken...so I've stood my ground and the shipping charges have been paid, but nothing repaid on damages and now it is into the new year...Four months! If I didn't pay my UPS freight bill they would cut me off. Get your BBB involved and take them to court. They are hoping you won't keep pushing - if your totally at fault for not packing and protection = SHAME ON YOU, BUT IF YOU DID AND THEY ARE STILL NOT PAYING--SIC THE BULLDOGS ON THEM. GO FOR IT---
Those that are damaging packages all the time need to get a real job and be proud to work NOT DESTORY packages that a customer has trusted to them.
Chris

Chicago, IL

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#9
Jun 25, 2008
 

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I paid UPS more than $400 to ship a 42" LCD monitor for warranty service. I packed it securely in the original manufacturer's shipping packaging. It was severely damaged by UPS--it was obviously impaled by a forklift.

They eventually gave me $950 to replace the monitor but refused to refund my shipping because, they said, I had insufficiently packed the TV. Of course, when my replacement came, it was packed exactly as I had packed the one I sent.

I know I had the thing packed safely and sufficiently. But how can a customer meet UPS's packing standards when such standards are never communicated? They take the package, let you pay for insurance, and then deny your claim, saying that it wasn't packed correctly.

I'm trying to get my $400 shipping back. Given some of the stories I've read, I guess I'm lucky to have been reimbursed for the monitor.
Ida

Jacksonville, FL

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#10
Aug 9, 2008
 

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I'M JOINING THE CLUB TOO! UPS - CRAWFORD RIPOFF. I shipped a Norwalk juicer by UPS (they packed it) I insured it for $1700. Guess what. The juicer was damaged beyond repair and they won't pay my claim. They owe me $1800, including $95 shipping. I'll write to the Governor's office in Georgia...but doubt I'll ever see my money.
Curtis Mendl

Nashville, TN

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#11
Aug 15, 2008
 
i am also in the middle of a claim with crawford they really are a bunch of "dumb ass's" i have been trying and trying to get them to pay up for a APC Server back-up battery that ups distroyed 3 months ago and they have just tested me to extreams. Ups should be able to lift and pick there shit up even if it weighs 75 lbs. the box was clearly dropped and water damaged and then ups wanted to tell me that they were not going to pay for it i was pissed and made the lady on the phone cry i was screaming so much. she gave in and said they would pay for it. THats some bull shit
seth

Corvallis, OR

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#12
Aug 18, 2008
 
i recently purchased a beautiful vintage japanese bicycle frame, and had it shipped to me from baltimore to portland.
when it arrived, the box was smashed, there was a huge hole in it, and it looked like a forklift had actually punctured the box.
the frame is bent, has a dent in it, and the paint is chipped.
UPS has denied the claim, claiming insufficient packaging.
this bike was packed perfectly, with extra foam tubing round each of the bike tubes. they had me submit photographs, and took their sweet time getting back to me. i called today, and was told it was not being covered.
so, im disputing the findings, but from the looks of it, UPS will not be paying what they agreed to pay "in the event of loss or damage".
Jennell

Minneapolis, MN

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#13
Aug 26, 2008
 
I am also in the middle of an insurance claim with UPS and Crawford. They dropped an electrical control box full of equipment and are now denying the claim. Supposedly my electronics would have survived the fall if there had been 1 more inch of foam in the box. I am trying to find out the force required to bend 14ga steel, so I can prove it was dropped. Does anyone know? Inside the Nema 12, 14ga electrical box, things that were fastened with screws were ripped from their locations and broken. My guess is that it fell a substantial distance. If things are safe inside 14ga steel, how is one more inch of foam going to help?
Stu T

United States

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#14
Aug 30, 2008
 

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UPS does pay claims and actually only in about three weeks. First UPS will send a driver the location where the package is located with a damage package call tag. Then an insurance inspector will check the pack to see if the damaged items were packed correctly by seeing if the box was a shipping box with the standard mullen test box rating for burst testing and edge crush proof testing. then they check the materials used for packaging ie blankets paper cloth cotton and fabric or anything without memory is not an approved packaging material. So styrofoam planks, peanuts, bubble wrap are all accpeted packaging materials. Then the box has to give three inches or more of cushing around the box. After that they will send you claims paperwork and you just have to provide proof of value or and fax to the number provided. It takes about three weeks to get your money from the date of the first call. I do about one claim a week I ship several hundred boxes UPS a week and they are by far the easiest shipping company to get claims paid
Stu T

United States

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#15
Aug 30, 2008
 
Ida wrote:
I'M JOINING THE CLUB TOO! UPS - CRAWFORD RIPOFF. I shipped a Norwalk juicer by UPS (they packed it) I insured it for $1700. Guess what. The juicer was damaged beyond repair and they won't pay my claim. They owe me $1800, including $95 shipping. I'll write to the Governor's office in Georgia...but doubt I'll ever see my money.
Ida email your tracking number, receipts, and proof of value I will get this claim paid in three to five weeks I will do it for free but I do take donations (only after you are paid!!!)

Sjthc8@hotmail.com
Stu T

Kansas City, KS

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#16
Sep 15, 2008
 

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You people are nuts UPS has never once denied one of my claims, it takes about three weeks to get paid. You just have to know the system.
Jennell

Minneapolis, MN

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#17
Sep 25, 2008
 

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If UPS PACKED the package, aren't they responsible? For the LOVE OF GOD
Rvog

San Rafael, CA

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#19
Oct 13, 2008
 
Hi,
My mother's things came to me from Rye NY and much of it was broken and damaged. Had the UPS store pack it. Filed a claim through them in July and haven't heard a thing. Does anyone have a phone number for Crawford Insurance?
Thanks,
R. Vog
Insurance Scam

Fairhaven, MA

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#20
Oct 14, 2008
 

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I have a claim of $2700. on an item packed by a UPS store and have had a huge run around. After giving them 2 proof of claims they will only pay me 70% of value. The item was severly damaged with an estimate of $4250 to repair. They sent me a check for $1930. of which I have not cashed . I filed a complaint with the Ma. dept of insurance, the Federal Trade Commsion , the Better Business Bureau of Atlanta, and the Att. Generals office of Ma.. The Ma. att. generals offie has got involved and thinks I am totally in the right and is dealing with the Insurance co. at this time. The insurance program is a scam and I will continue to persue the over $800. they owe me. I am considering a class action against them.
Tobey G.
Anthony

Savannah, GA

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#21
Oct 16, 2008
 
I sold a computer through eBay, recently. Puchased the box for shipping the CPU, an LCD and software. The buyer received it today, DAMAGED!! I was so hurt. I packaged the box myself well secured with bubble wrap and all. To tell you the truth, I'm not surprised, just hurt. I used to work for UPS as part-time management and have seen alot of packages come through their facility mangled by the employees. I filed for an insurance claim and hope that it goes through. I'll keep everyone posted on how this will turn out. Pray for me...

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