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John Anderson

Wyckoff, NJ

#1 Jul 6, 2006
I went into a Toys R Us store for probably the last time tonight. My children received duplicate gifts for their birthday. I went to Toys R Us to return the dups as I always have in the past, without a receipt. I was surprised to find that TRU no longer accepts returns without a receipt. In the past I would usually only get a fraction of the original price (lowest sale price), but I accepted this because it made business sense (they didn't know what was paid, so they should assume the lowest). Hey, but I got store credits and the kids still had fun picking out replacements. Back to today. No receipt - the customer rep said "Sorry, but hey, you can take it to Walmart and they'll give you store credit". I told the rep to inform her management that I will no longer be shopping at Toys R Us. They have lost the money they made on giving discounted returns, but more so, all the money I spend there at Christmas. Walmart's about 20 minutes away, but hey Target is only about 5. No wonder TRU is going to be gone in a few years. Sorry to say that, because I did enjoy shopping there in the past.
TonicTaz

United States

#2 Jul 7, 2006
Target has the same return policy.
TonicTaz

United States

#3 Jul 7, 2006
This move will save Toys R Us an estimated 35 million a year.

Smart move on their part but not a very customer friendly return policy.
Lisa

Knoxville, TN

#4 Aug 30, 2006
Not the Target where I shop...you can exchange a defective product for a replacement with no receipt. But Toys R Us won't even do that any longer.
Sandra

Madison, WI

#5 Sep 5, 2006
I've had the same problem with Toys'r'us here in Madison. My son had a couple of gifts for his birthday that were duplicates - Both of them were still in their packaging UNTOUCHED - I was told their new return policy wouldn't allow any exchanges or returns unless there was a receipt. The manager also told me I could email the customer service department if needed. I did and ater a couple of weeks of email back and forth, they said they would take my opinion into consideration but couldn't do anything about my problem. I told them I would NEVER shop at their store EVER AGAIn - My mother, who spends a few $$ there a year fro her grandkids said she would never set foot there and I am spreading the word around me - VERY disappointing policy!
Melissa

AOL

#6 Sep 28, 2006
I have even had trouble with babies r us (same as toys r us) I had items from my registry that I needed to return WITH a receipt...but it was purchased for my shower (3 months before my baby was born and I could not return it after because it was over 90 days. I am warning everyone of this before you register. Target as well...very difficult to return.
Walmart has been very good. I guess that's why it's the giant. 2 words make your business CUSTOMER SERVICE
Cheryl

United States

#7 Oct 9, 2006
My 4-year old daughter got a Dora Talking House for her birthday, and she already had one at home. It was a Toys R Us special edition. We wanted to exchange it for another toy. The $60.00 gift was non-returnable without a receipt. Although I knew exactly what Toys R Us it had been purchased from and what day it was purchased, the manager refused to look up the transaction as it was not done by credit card by but cash. I am unable to request a gift receipt from the giver, and although the gift could NOT have come from Wal-Mart or Target, my daughter can't trade it for a toy that she can use. She told people in the parking lot not to shop at Toys R Us because "Toys R Us is MEAN". I won't go back to Toys R Us for any purchases.
dissapointed

United States

#8 Oct 26, 2006
I had recently purchased 3 star wars lego long sleeve t shirts and washed one and realized that it had shrunk. I went back to return the other 2 for a bigger size without a receipt(didn't expect the items to shrink that much)and was told "No, we can't do that" with a stone cold face. All I wanted was a bigger size. I wasn't asking for credit or cash back and whats with the attitude? I'll think twice before I shop there again.
R Zone Kid

San Diego, CA

#9 Oct 26, 2006
Loss of Millions in Frad made them switch the return policy same as Targetr adn almost all retailers. If you paid with a credit card they are sometime able to look it up that way, but not always. It sucks but it's a fact of life these days.
R us

Sierra Vista, AZ

#10 Nov 8, 2006
It depends on which babies r us you goto. I know toys r us return policy is no recipt, no return. But babies r us has recently changed theres to be more parent friendly. Their main goal is to keep the customer happy.
Doug

De Leon Springs, FL

#11 Nov 9, 2006
Save you receipt and there won't be any problem. This is the policy at almost every retail outlet. I learned the hard way but when I looked into it the majority was no receipt no return. GIVE GIFT RECEIPTS.
floor manager

Encinitas, CA

#12 Nov 11, 2006
When the people at the service tells you no don't waste your time asking for the manager on duty. The answer will be the same. NO
Not So

Detroit, MI

#13 Nov 17, 2006
R us wrote:
It depends on which babies r us you goto. I know toys r us return policy is no recipt, no return. But babies r us has recently changed theres to be more parent friendly. Their main goal is to keep the customer happy.
My daughter registered at Babies R Us and could not return an item at the store where she registered because it was not the same color as what they stocked. She has to find out what store it was purchased at and return it there. Does that mean if a purchase was made in a different state she would have to go to that state to return it. Mothers don't believe what they tell you about returns when you register with Babies R Us. Its not true.
Rick

Boise, ID

#14 Dec 11, 2006
Hi all. I have worked at TRU for 7 years and the return policy makes all the sense in the world. ALL transactions automatically produce 2 reciepts, a regular reciept and a gift reciept. The buyer HAS to give a gift reciept to the gift reciever if they choose to return the item. If it falls under the return time NO hassle should be given. What most people don't realize are that a percentage of the people returning items are scammers. We have had people return the large pools on the 89th day... Most stores are going to this policy and even Walmart is getting tougher. As far as the person saying you get customer service at Walmart, you have got to be kidding!!
Lindsey

Carlsbad, CA

#15 Dec 19, 2006
We had a similar Babies R Us experience. They sold us a used stroller (wrapped in a new box) and when we opened it to use it, discovered it was 1) the wrong color and 2) used. They would not exchange it for us because it was past their 90 day return window.
Amanda

United States

#16 Dec 27, 2006
Doug wrote:
Save you receipt and there won't be any problem. This is the policy at almost every retail outlet. I learned the hard way but when I looked into it the majority was no receipt no return. GIVE GIFT RECEIPTS.
Noone spoke of their new policy during the holiday shopping season. And, I was only given one gift receipt, eventhough I purchased about 20 items. No one ever bothered to mention the new policy nor did they mention that I would need 19 additional gift receipts for the recipients of these gifts. I have the TRU credit card and earned good rewards, but now I SEE THEY ARE IN THE BUSINESS OF SCREWING PEOPLE. I've already gotten bonus coupons as court ordered payments to be made to card holders because now twice, I have been notified due to being a card holder that they have lost 2 class action law suits for sticking it to their customers. I will stick it back to them by cutting my cards into many pieces and never darkening their doorways again.
Amanda

Douglasville, GA

#17 Dec 27, 2006
Noone spoke of their new policy during the holiday shopping season. And, I was only given one gift receipt, eventhough I purchased about 20 items. No one ever bothered to mention the new policy nor did they mention that I would need 19 additional gift receipts for the recipients of these gifts. I have the TRU credit card and earned good rewards, but now I SEE THEY ARE IN THE BUSINESS OF SCREWING PEOPLE. I've already gotten bonus coupons as court ordered payments to be made to card holders because now twice, I have been notified due to being a card holder that they have lost 2 class action law suits for sticking it to their customers. I will stick it back to them by cutting my cards into many pieces and never darkening their doorways again.
Amanda

Douglasville, GA

#18 Dec 27, 2006
floor manager wrote:
When the people at the service tells you no don't waste your time asking for the manager on duty. The answer will be the same. NO
Start looking for your next job because with stick it to the customer service like I experienced 12-27-06, tru is not likely to stay around for the long haul. I've already seen downsizing in the babies r us stores, and no new stores have popped up in about 20 years in the Atlanta area (probably an exaggeration, but not too far off). You've obviously had the tru customer service training class given your attitude.
Amanda

Douglasville, GA

#19 Dec 27, 2006
Start looking for your next job because with stick it to the customer service like I experienced 12-27-06, tru is not likely to stay around for the long haul. I've already seen downsizing in the babies r us stores, and no new stores have popped up in about 20 years in the Atlanta area (probably an exaggeration, but not too far off). You've obviously had the tru customer service training class given your attitude
Tracey

Wooster, OH

#20 Dec 29, 2006
Most people do not think to get gift reciepts, which leaves the recieving child very frustrated when they want to exchange a gift for something that they would rather have. I just took my son there to make an exchange and it is just ridiculous that he is stuck with a toy he does not want. I was going to do a gift registry for my daughter while I was there for her birthday - but not now.

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