Horrible way to do business!!!!!!

Horrible way to do business!!!!!!

Posted in the Toys R Us Forum


Royal Oak, MI

#1 Jan 24, 2013
I advise everyone to think twice about shopping Toys r us.com due to their horrible and unjustified way of doing business... Around black Friday I had tried to order my kid some things that added up to $145.15 but after I went through the process with debit card info, it then told me the system was down and couldn't process. No big deal right? So I thought! A few weeks later I discovered they took the money out of my debit account and never shipped or confirmed any products. I have been calling since then and it has been 2 months with the run around. A few weeks ago the lady took all my bank info and told me it would show back up in my account but never happened. Today I called and talked to a supervisor whom had no sympathy for me at all and told me I had to get it taken care of through my bank because I didn't order anything. It took me 2 months of going over my cell minutes and getting pushed around to get told it is not their problem! HORRIBLE WAY TO TAKE CARE OF AN ISSUE LIKE THIS!! I know as a consumer and a parent that I will not be shopping online at a place that steals your money right out of your account and then tells you to take care of it on your own.. Do you think if I owed them even a $1 that they would be harassing the crap out of me for it??$145 is a lot in my family and I will not let them just have it!!! Please beware of this shady operation that used to be a friendly place to get your kids toys!!!

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Toys R Us Discussions

Title Updated Last By Comments
My Friends Amazing Story May 19 Taco Man 3333 1
SmarTrik commercial May 2 Cammay327 1
News Toys 'R' Us posts strongest holiday sales in years Jan '16 Ruth Dran 1
former employees (Apr '09) Oct '15 Sona 7
News Toys R Us plans to hire fewer holiday season wo... (Sep '15) Oct '15 Sona 10
interview with composer of Toys R Us jingle (Sep '15) Sep '15 PaulLevinson 1
News Lawsuit accuses Toys R Us chain of discriminati... (Jul '07) Jul '15 Too little too late 10
More from around the web