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281 - 300 of 394 Comments Last updated Jan 22, 2014
Kimberlie upset

El Monte, CA

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#295
Nov 16, 2009
 
Buyer beware, they are not honest, nor on the up and up with there customers. Homes donít appraise for what they are selling for. They hire the cheap sub's using immigrantís workers, providing poor workmanship! Install the wrong products that are cheaper for them but not for the customer! Watch out........
kailae NY

Astoria, NY

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#296
Nov 16, 2009
 
r7superider wrote:
I'd like to file a class action lawsuit against Toll in the state of Virginia...northern VA...if anyone is interested in my fight please let me know. They kept my deposit of 35K and they're also collecting on the note I signed.
Please contact me at batmanreturnz@hotmail.com
I'll give you a real email from that email...to avoid spam.
thanks
Why are they keeping your deposit money? If you dont mind me asking. I'm constructing a home with them now. This web site is making me nervous..
KAB

Wheeling, IL

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#297
Nov 17, 2009
 
Kailae - I am in Illinois and the same thing happened. PLEASE be sure you are protected. There are several anti Toll websites. They are both unethical and do not build a quality product. Be sure you have your i's dotted and yout t's crossed.
Toll Owner in Michigan

Rochester, MI

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#298
Dec 8, 2009
 

Judged:

1

We have a currently filed lawsuit in Michigan against Toll Brothers. We have major construction defects and the majority of our roof is not to code. We have mold and proof that Toll drywalled over many areas of mold. We are also trying to argue that arbitration clause in unconsionable. If anyone is interested, I can keep you updated.
the truth

Stamford, CT

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#299
Dec 8, 2009
 
Does your contract state that you have to go to CAS or another arbitration company. Does it state that your arbitration hearing must be expedited arbitration.
Sal

Belmont, MA

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#300
Dec 9, 2009
 
Tom Reems wrote:
It appears the scam that Toll Brothers has been using to boost there perseved profits will finally strat to fall in aroud them. I have worked for Toll and it is clear what they are doing. They are a land bank. Toll purchases land, develops the land, and inflates the value of the land for the shareholders. The shareholders look at the assets as a total, never to know the inflated value of the developed lots is based on inhouse apprassials from Toll Brothers. In the Charlotte, NC market, Toll valued vacant lots for $100,000.00. Doesn't sound bad unless you look at the price point for the neighborhood being $300,000 to $400,000. I once talked to an estimator who pointed out, if everything goes right Toll would only loose $10,000.00 per house. To counter this loss, Toll increased their land holdings in Charlotte, inflate the cost of the land, and guess what.... the Charlotte office is profitable. When housing sales fall then Toll will have to scale back their land purchases, and their scam will be exposed. Will Toll be the next Zaring Homes?
You should take a course in English, or at the very least practice your spelling.
Sal

Belmont, MA

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#301
Dec 9, 2009
 
You should take a course in English, or at the very least practice your spelling.
Current Buyer

San Francisco, CA

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#302
Jan 19, 2010
 

Judged:

1

After having an unpleasant experience with Toll Brothers last week, I've decided to google search Toll Brother complaints.

Here's my situation:
I brought a Toll Brother townhouse in July 2009 and it is currently being built. Originally, when I was looking at the townhouse last year, they said that it will be done building in February 2010. Then when I signed the contract, they said the earliest that I can move in is May 2010. Last week, Toll Brothers indicated that I should be closing by the end of May 2010. This means that I won't move in till June 2010. At this point, I was livid. How could they change the moving dates so many times?

I tried to get a written statement with them that if they do not close by the end of May 2010, I should receive an incentive (discount on the sales price, free HOA for the first 6 months, etc...) but they've indicated that they swear it will be done.

All I can do now is wait and bug them every 2 weeks on the status of my home.

I'll blog here again next month on the update of the home. But here was my 2 cents above on what I've encountered.
tss

Stamford, CT

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#303
Jan 29, 2010
 

Judged:

1

They want us to close quickly we agreed and it took them 2/3 months from the time they told us they wanted to close. They will never put a closing date in writing, and you will only be known as a pain in the *** client and wait till you move in you likely will not get your punch list items done for a while, or ever. if you move in or not anything that is wrong with the property is caused by you and not their shotty construction practices. Or lack of experience and lack of quality employees, in experience and none caring staff. A few good workers
TB want to keep my money

New York, NY

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#304
Feb 10, 2010
 

Judged:

1

I decided to buy an apartment in Toll Brothers' development North Side Piers in Brooklyn, NY in March of 2009. After having signed an agreement and given a $130k deposit, I lost my job and could not get approval for financing. My attorney immediately contacted the company to let them know of the situation: she told them that we could not close when we had planned and we would request additional two weeks to figure things out. We told them as well that if I could not find a solution, we would ask for my money back, which is what we ended up doing a few days after. However, Toll Brothers and specifically John Gullixston (project manager) and David Smith (attorney) decided to try to keep my money. The Agreement I signed specifically provides that I need to get a financial commitment from a bank in order to close on the property or the Sponsor should otherwise give me my money back. The Property bylaws are even clearer on this subject. However, they say that I am in default of the contract and they also accused me to have lied on the application form (which is absolutely not true and I can prove it; and in any case has nothing to do with the refund of my deposit). So, it has been almost a year now and despite numerous requests to Toll Brothers (to avoid litigation costs) and to the Attorney General (who is supposed to decide on the matter, but has years of backlog now), I have not received my deposit from the escrow account and even had to hire a litigation attorney to prevent at least that this money would be kept by Toll Brothers. Overall, I incurred high legal fees (over $30k), personal distress and health issues because of this. I lost my job and have not worked since April 2009, they are trying to keep all my savings, I do not have the apartment (which also had technical issues despite being a new construction) and I had to continue renting, with even additional costs and high risk to end my reserves pretty soon and end up on a street.
tss

Stamford, CT

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#305
Feb 21, 2010
 
Well if the time ever comes that you have to file for bankruptcy, since bankruptcy is in a federal court and you may have outstanding dept, you can ask the court to have Toll Brothers to return your money and the cost of the legal fees that you had to expend to get your money back. The court may order Toll to return your deposit to pay off your dept. This can not hurt the worse they can say is NO, but like we never heard that word before.

I wonder if they ever returned Bruce Toll's daughters deposit back when she canceled her contract.
TopSeller

Philadelphia, PA

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#306
Mar 11, 2010
 
As a former Realtor in Montgomery County, PA - I can understand and totally relate to the frustration and regrets I'm reading in all of the posts above. That's truly sad.
As I had clients whom I sold a new Toll home to in 2004, I can tell you from my personal experience that I'd probobly never sell or recommend another one. If only for the fact that I dogged the site manager on an almost weekly basis do I feel assured that my clients new home was built correctly. But not without intervention.
One specific incident involved an "upgraded" gigantic deck that my client wanted and paid for (in advance!)- and upon the pre-drywall walk-through I questioned whether or not they were going to bother putting a DOOR to the outside, to access the deck. The look on the site managers face would have suggested I'd had 3 heads.(there were only 3 windows accessing the beautiful view out back - and I suggested that perhaps my clients were intending to rope-climb 2 stories to access their $8,000. dollar deck) 2 days later - a door hastily was cut into where a window previously had been - only there was no lintel (header) above the sliding-glass doors. It became an issue - beleive it or not. And it wasn't the only one. Sanity prevailed, after I threatened legal action - and finally, 18 months after the initial deposit for the home, my clients were able to move in.
I vowed that I would never, ever sell another Toll home, and to date: I haven't. If you're thinking of doing so, please be armed with as much information and legal counsel as you can. For your own sake.
unbelievable

Stamford, CT

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#307
Mar 11, 2010
 
You would think a company that big would want to do the right thing. But no they wasted more money on fighting us than it did to build the property. For what it cost them to fight us they could have rebuilt it twice out of their pocket and another out of their insurance policy. They fight you hoping you will give in because you can not afford to go as deep in your pockets as they can. But there are some people that can go deep into their pockets. They also hope that their hand pick arbitration company will handle the case and they will win plus get the cost of the legal bills back.
Did not work in our case.

And because of company's like them the cost of insurance raises for everyone. The insurance company should look at what happened, than look at the cost of the repairs, than the cost of the suit, than look at the cost of building. And if the cost of repair or the cost of the rebuild is less then their deductible then the insurance company should make them repair/rebuild. Saving themselves money in the long run. But they are not that intelligent.
TopSeller wrote:
As a former Realtor in Montgomery County, PA - I can understand and totally relate to the frustration and regrets I'm reading in all of the posts above. That's truly sad.
As I had clients whom I sold a new Toll home to in 2004, I can tell you from my personal experience that I'd probobly never sell or recommend another one. If only for the fact that I dogged the site manager on an almost weekly basis do I feel assured that my clients new home was built correctly. But not without intervention.
One specific incident involved an "upgraded" gigantic deck that my client wanted and paid for (in advance!)- and upon the pre-drywall walk-through I questioned whether or not they were going to bother putting a DOOR to the outside, to access the deck. The look on the site managers face would have suggested I'd had 3 heads.(there were only 3 windows accessing the beautiful view out back - and I suggested that perhaps my clients were intending to rope-climb 2 stories to access their $8,000. dollar deck) 2 days later - a door hastily was cut into where a window previously had been - only there was no lintel (header) above the sliding-glass doors. It became an issue - beleive it or not. And it wasn't the only one. Sanity prevailed, after I threatened legal action - and finally, 18 months after the initial deposit for the home, my clients were able to move in.
I vowed that I would never, ever sell another Toll home, and to date: I haven't. If you're thinking of doing so, please be armed with as much information and legal counsel as you can. For your own sake.
seriously

Secaucus, NJ

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#308
Mar 18, 2010
 
Is this a joke? If not wow...I'm amazed natural selection hasn't weeded most of you out...get a life morons..if all this nonsense is true how are they ranked FIRST in homebuilders? This is actually sickening that you all think you're entitled to something.
KAB

Wheeling, IL

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#309
Mar 18, 2010
 
Seriously - Speaking for those of us who have been burned by this shoddy, unethical, life altering excuse for a company....I can only hope that you have the opportunity to have your hopes, dreams and money ripped out from under you. Then you will understand. I am thinking that the only reason you are on this website is because you work for or represent these robbers. Ranked number 1....Seriously, have you watched the stock fall, have you looked at the BBB...there day will come...and the house of cards will fall.
unbelievable

Stamford, CT

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#310
Mar 19, 2010
 
so comical if you noted he/she it/that did not state that they own a Toll property.
They may get theirs back the CEO and his brother if the investors win their suit against them. This is were they may get the payback of all the harm that they have caused their clients and family. Even if they but it into a trust the trust can be sued also. If they lose they will also have to pay the cost of the suit at both ends. And the insurance company I do not believe will pay if they are found to have defrauded the company and investors out of their fair share and it will come personally out of their pockets.
KAB wrote:
Seriously - Speaking for those of us who have been burned by this shoddy, unethical, life altering excuse for a company....I can only hope that you have the opportunity to have your hopes, dreams and money ripped out from under you. Then you will understand. I am thinking that the only reason you are on this website is because you work for or represent these robbers. Ranked number 1....Seriously, have you watched the stock fall, have you looked at the BBB...there day will come...and the house of cards will fall.
KBugg

Orlando, FL

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#313
Jun 2, 2010
 
Current Buyer wrote:
After having an unpleasant experience with Toll Brothers last week, I've decided to google search Toll Brother complaints.
Here's my situation:
I brought a Toll Brother townhouse in July 2009 and it is currently being built. Originally, when I was looking at the townhouse last year, they said that it will be done building in February 2010. Then when I signed the contract, they said the earliest that I can move in is May 2010. Last week, Toll Brothers indicated that I should be closing by the end of May 2010. This means that I won't move in till June 2010. At this point, I was livid. How could they change the moving dates so many times?
I tried to get a written statement with them that if they do not close by the end of May 2010, I should receive an incentive (discount on the sales price, free HOA for the first 6 months, etc...) but they've indicated that they swear it will be done.
All I can do now is wait and bug them every 2 weeks on the status of my home.
I'll blog here again next month on the update of the home. But here was my 2 cents above on what I've encountered.
Are you possibly builing a townhome in Orlando FL? My husband and I are experiencing this EXACT issue. The house was to be completed in 04/2010, now they are saying August 1st. We have been under contract since 11/2009 and if it won't be completed until 08/01/10 then we are out of luck in getting the First Time Homebuyer Tax Credit. We are not happy to say the least.
Vigilant for Values

Dallas, TX

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#314
Jun 5, 2010
 
Alta Vista wrote:
<quoted text>
We signed a contract with Toll in Alta Vista - although they have not started construction, we are already having significant difficulties. I would like to get some advice as we move forward. Also, there has been a lot of dialogue about TB's biased arbitration - is there an affiliation between TB and CAS?
Toll Bros has bought lots at a bargain price amongst genuine luxury homes in our neighborhood. Does anyone know the effect that their taking over a neighborhood has had on the values of people already living in the neighborhood who paid much more for their lots and for their homes built by individual luxury home builders instead of a tract builder like Toll Bros?
joke

Brooklyn, NY

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#315
Jun 6, 2010
 
First of all they put themselves out there and as they would say puffery (statements) to make themselves better then what they actually are. If they were as good as they claim to be they would not need an arbitration clause in their contracts which in some states is a sealed. They would not be afraid to have disputes heard through a court system not some arbitration company.

Also JD Powers allows them to not forward complaints to them so they can write whatever they want about themselves and forward it to JD Powers. JD Powers does not verify the statements that are delivered to them. If they did they would have contracted me twice.
seriously wrote:
Is this a joke? If not wow...I'm amazed natural selection hasn't weeded most of you out...get a life morons..if all this nonsense is true how are they ranked FIRST in homebuilders? This is actually sickening that you all think you're entitled to something.
Glenview

Plano, TX

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#316
Jun 18, 2010
 
Has anyone ever had TB agree void the Promissory Note in the alleged default of contract?

I originally signed a contract in early June 2007 giving TB 2 years to complete construction - it took them 2 years and 2 months (Aug 7, 2009)and I don't agree that the condo was even inhabitable then. I would have been the only one living there for at least a few weeks with no elevator, no other finished units, etc.

It is my contention that TB defaulted. I have had 3 attorneys to date trying to settle for what I already paid (35k), but on Tuesday, 1 year after the contract end date, I rec'd a letter from TB looking for the addt'l 15k within 10 days or they would pursue all remedies.

It is also my opinion that Toll Bros created a false sense of demand when the units 1st went on sale - it was a real circus atmosphere. In retrospect, I learned that the housing bubble had already burst in CA and FL and TB was suffering major loses but we weren't aware of it here in IL until much later. Now the property is selling for almost 200k less than I would have paid so even if I lose all 50k it's still a win for me.

However I don't want to lose more than 50k and optimally I would like to not have to pay the 15k since TB's delivery was substantially late but I wonder if I should cut my loses now.

Any thoughts?
Thanks!

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