9 Retailers With Worst Customer Service
Customer satisfaction with retailers is at an all-time high. However, while the industry improved overall, according to the American Consumer Satisfaction Index , not all retailers received high marks.
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#1 Mar 17, 2013
Oops .. Walgreens did it again! Second article in a month about bad service. Shame on Wasson and the rest. I sincerely hope the shareholders wise up.
#2 Mar 17, 2013
i know. you can talk about service and cultural beliefs til you're blue in the face but..........
you have to have the people to give the service; many stores are just spread too thin (specifically the non-powerhouse stores) where there are not enough hours in the budget. some stores don't even have the luxury of a floor person; departments heads are doing a lot of the resets(jan/feb for example very challenging in cos),etc.
i don't want to sound like a whiner cause i'm an optimist; maybe this rating will make upper mgmt. wake up...if we truly want to be better than cvs; we need the payroll on the floor and rx. don't just think short sighted and keep chase the stock price and maybe we can be one of the best.
#3 Mar 18, 2013
At least we're above CVS...
#5 Mar 25, 2013
Number 2 .
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