Target's Return Policy SUCKS

Target's Return Policy SUCKS

Posted in the Target Forum

DennisB

Longview, WA

#1 Jan 10, 2011
I bought a DVD player for my granddaughter for her birthday 11 months ago and spent the extra dough for an extended warranty, when the clerk assured me that if the unit failed (for non-abused reasons, of course) within 2 years, that it would be replaced. She explicitly said "replaced". So when it died at 10 months, I took it in to get another one and was told "Oh no. You have to ship it back to them. You have to go on the Target website, get a UPS shipping label emailed to you, box it up and schedule a UPS pickup, and you'll get a refund. No exchange.

A UPS pickup is $15, though no one mentioned that until I called UPS. So I found a box, boxed it up and put the label on it and drove over and dropped it off at our local store and they kindly gave it to the UPS driver at no cost.

ONE MONTH LATER, today in fact, instead of receiving a check, since I was expecting a refund, I got a "gift card" which can only be used to get more stuff from Target that I don't need, and I have no doubt whatever that if I were to go there and the stuff I got didn't add up to exactly what the card says, I WOULD NOT be refunded the difference. The idea, of course, is that I'll spend more, meaning that they get to make an extra profit on a bad sale.

One more thing... The card's value is set at exactly what the retail price was. Nothing over. We have an 8% SALES TAX here in Washington state and that was NOT refunded.

So I paid for a warranty that was worthless, I was lied to, to get me to buy it, I was made to jump through a long series of hoops to get a refund including a 50 mile round trip drive to Target and back home for nothing, having to deal with Target's website, doing packaging and shipping, driving to the local store and back, waiting a month and then getting this lousy piece of plastic. We're only talking $70 here. If I'd known before I even made that drive to Target that I was going to go through all this, I would have told them to shove their DVD player and their warranty up their asses to begin with and saved myself a lot of hassle. But I foolishly stuck with it, never dreaming that they were such a crappy, anti-customer company that they would actually pull this sort of stunt instead of doing what any honest outfit would do and simply honor their warranty and issue a cash -or check- refund.

Target SUCKS and I'll never set foot in any of their stores again.
texas

Fort Worth, TX

#2 Jan 14, 2011
DennisB wrote:
I bought a DVD player for my granddaughter for her birthday 11 months ago and spent the extra dough for an extended warranty, when the clerk assured me that if the unit failed (for non-abused reasons, of course) within 2 years, that it would be replaced. She explicitly said "replaced". So when it died at 10 months, I took it in to get another one and was told "Oh no. You have to ship it back to them. You have to go on the Target website, get a UPS shipping label emailed to you, box it up and schedule a UPS pickup, and you'll get a refund. No exchange.
A UPS pickup is $15, though no one mentioned that until I called UPS. So I found a box, boxed it up and put the label on it and drove over and dropped it off at our local store and they kindly gave it to the UPS driver at no cost.
ONE MONTH LATER, today in fact, instead of receiving a check, since I was expecting a refund, I got a "gift card" which can only be used to get more stuff from Target that I don't need, and I have no doubt whatever that if I were to go there and the stuff I got didn't add up to exactly what the card says, I WOULD NOT be refunded the difference. The idea, of course, is that I'll spend more, meaning that they get to make an extra profit on a bad sale.
One more thing... The card's value is set at exactly what the retail price was. Nothing over. We have an 8% SALES TAX here in Washington state and that was NOT refunded.
So I paid for a warranty that was worthless, I was lied to, to get me to buy it, I was made to jump through a long series of hoops to get a refund including a 50 mile round trip drive to Target and back home for nothing, having to deal with Target's website, doing packaging and shipping, driving to the local store and back, waiting a month and then getting this lousy piece of plastic. We're only talking $70 here. If I'd known before I even made that drive to Target that I was going to go through all this, I would have told them to shove their DVD player and their warranty up their asses to begin with and saved myself a lot of hassle. But I foolishly stuck with it, never dreaming that they were such a crappy, anti-customer company that they would actually pull this sort of stunt instead of doing what any honest outfit would do and simply honor their warranty and issue a cash -or check- refund.
Target SUCKS and I'll never set foot in any of their stores again.
Dude, dont ever take one silly little girls word for it. when you buy something expensive and pay good money, you go to management for the answer, cuz, those kids will tell you anything to get you out of their face. i dont blame you... i wont go back either.
ECRN

Louisville, CO

#3 Feb 5, 2011
texas wrote:
<quoted text>
Dude, dont ever take one silly little girls word for it. when you buy something expensive and pay good money, you go to management for the answer, cuz, those kids will tell you anything to get you out of their face. i dont blame you... i wont go back either.
I agree - I can't even tell you the problems we've had when trying to return items purchased off a wedding register. When they come broken or missing parts, despite the fact that they were directly shipped, we had to practically threaten a law suit against Target if they didn't exchange the product for a new one with all the pieces. They could take a lesson from Bed, Bath and Beyond - they will take anything back anytime. That's why people use them for their wedding register - even if they are slightly more expensive.
ANNOYED and goodbye targe

Reading, MA

#4 Jun 7, 2011
I bought a digital camera 2 days ago, upon opening it up and powering on I found the controls cheap feeling, and the visual crappy. I put all pieces back into original box with everything in it and proceeded to bring it to store to return it today.
I thought this would be allowed as the kid who sold it to me said there was a 90 day return period, and thats it. I asked if there is a restocking fee and he said no... Ok so on to the return desk. Is there anything wrong with it? Well not really, I just think it is of low quality...Did you use it? Sort of I turned it on, it is cheaply made. I am sorry I can't take this back. What?! I turned it on...that is using it I guess, and I guess it is better to lie. Manager comes over, opens up perfect box and barely looks and camera and says sorry we cannot return it, if it is used we can not return it. I said turning it on is using it? Yes that is using it.
Holy moly...I will now have to go out of my way to go to another store to buy things, that is just wrong customer service. It is 2 bloody days old, and in perfect condition. Goodbye Target, man did I spend tons and tons of money there on my children, and gifts for their friends, household items etc etc etc. Good move on your part -

Since: Jul 11

Location hidden

#5 Jul 3, 2011
A. Take it to another T store and this time say you never used it or 'turned it on',

B. Hope you paid by CC, if so just dispute the charge, the card companies side with customers about 99 percent of the time.

C. Why are you shopping at T anyway? You must know that they have the absolutely WORST return policy in the whole country.
blah

Tampa, FL

#6 Jul 26, 2011
Every time someone tells me their not gonna shop at target any more the only thing i can think of is thank god one less dumbass to deal with.
anon

Maple Plain, MN

#7 Aug 3, 2011
ANNOYED and goodbye targe wrote:
I bought a digital camera 2 days ago, upon opening it up and powering on I found the controls cheap feeling, and the visual crappy. I put all pieces back into original box with everything in it and proceeded to bring it to store to return it today.
I thought this would be allowed as the kid who sold it to me said there was a 90 day return period, and thats it. I asked if there is a restocking fee and he said no... Ok so on to the return desk. Is there anything wrong with it? Well not really, I just think it is of low quality...Did you use it? Sort of I turned it on, it is cheaply made. I am sorry I can't take this back. What?! I turned it on...that is using it I guess, and I guess it is better to lie. Manager comes over, opens up perfect box and barely looks and camera and says sorry we cannot return it, if it is used we can not return it. I said turning it on is using it? Yes that is using it.
Holy moly...I will now have to go out of my way to go to another store to buy things, that is just wrong customer service. It is 2 bloody days old, and in perfect condition. Goodbye Target, man did I spend tons and tons of money there on my children, and gifts for their friends, household items etc etc etc. Good move on your part -
You're dumb. There's a reason cameras are on display, so you can TRY BEFORE YOU BUY. Maybe you should research a little online or in other stores before you drop good money on an item like a digital camera which CANNOT BE RETURNED IF USED, like the return policy clearly states (yeah, the kid who sold it to you was wrong). I think you deserve to be stuck with a camera that you don't like.
Alex

Palm Desert, CA

#8 Sep 11, 2012
My two cents. I bought a $200 Intex pool to enjoy this summer. Next I know I am contracted to spend the summer in Alaska working. When I come back home I move to an apartment, no need for the pool. I go to return it, a never open item in perfect condition. Then I realize what I didn't know any US retail store did. They only accept returns with receipt for 90 days. After that, they will only issue store credit if the item in a $70 or less (only with receipt). All I was left to do was that "since I have the receipt of the unopened item, but it is more than 90 days since purchase (104 days), they might let me exchange from items from the same department... maybe". Let me also say that I have returned multiple items to Walmart, Home Depot, Lowes, way after 90 days, and there was never a question about receiving a store credit card with no expiration date (or a full refund within the 90 days) even when the item was open and visible used. And then people say Walmart is evil... what about this thieves. Do yourself a favor and never buy at Target.. I won't.

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