Mike

Fountain Hills, AZ

#1 Jun 25, 2006
I have a iMac with Intel. I need to turn off Norton Anti-Virus 10.0 to install some software. The instructions say to go to the Quick menu and disable. There is no disable there only "enable. I assume I want to disble auto-protect. I went to the auto-protect preferences and the settings were greyed out (auto was "on"). I tried to chceck the enable at the top but the check mark would appear and then disappear. How in the world do I disable Norton? Many thanks.
NOn Symantec user - USA

Las Vegas, NV

#2 Jul 4, 2006
STAY AWAY FROM SYMANTEC! Their techs don't have a clue. Whatever you do DO NOT let them use their remote system to access and make changes to your PC. My system was completely crashed by the tech service people in India. It cost me hundreds of dollars to have a new operating system installed on a new hard drive to attempt to recover my data! All I got from Symantec was "sorry there is nothing more we can do for you, call the manufacturer of your computer"

You have all been warned!
Mikeytj

United States

#3 Jan 18, 2007
I have just spent 1/2 hour with their India tech support. I explained the issue was the PC has slowed considerably since the 2006 upgrade. I had found a listing of logs and such and asked the lady how to bring them back up to discuss some of the items with her. She asked me if I was calling with the desire to purchase a log.......It is just amazing and sad to see these things happen. She told me that it would cost me $30 to continue talking with a senior tech support person to fix the problem that their program is causing. I asked for the US Corp number and she told me that if I wanted to talk to a US technician it would cost me $69 dollars and that she would not give me the Corp HQ phone number. The days of reliable tech support have gone away. For this company to export this support for a product that is critical to protecting us from the scum of the earth and not to have the trainging such that they even understand what we are asking is just unacceptable. As the previous post sad, "You have all been warned".
maddog

Cary, IL

#4 Jan 23, 2007
Symantec and the merry band of cobra chockers have done too much damage to so many machines, I do not see how they can hide it. I am going to try the media to alert people about this outragous treatment of many long time customers and see if the pressure can be put to bear where it will do the most good. So much for out sourcing support. Another BAD example of cutting costs only to find it was not worth the effort. How Symantec can actually ask people to pay for support after what has happened, well you get what you pay for. I have seen too many of these so called code writing wizards from India who buy the degree and import themselves only to become a disgrace when it comes time to perform. Symantec may not be able to recover from this one anytime soon unless they correct each and every system they have damaged.
Kephryn

Ottawa, Canada

#5 May 18, 2007
Symantec's Norton anti virus is one of the worst on the market. Believe it or not, almost all free anti virus software scores higher then Norton (in controlled tests). Not only that their virus definitions are poor, their application suite hogs system resources. I have to disagree with the "You get what you pay for" statement because I have paid nothing and have had great protection for the last three years. Don't even let me say anything about tech support. I worked in a call center for HP and I had to quit, Its policy not to give good support.
Katherine

Spokane, WA

#7 Jan 26, 2008
I have been trying to cancel my Norton anti virus for the past two weeks. When I originally called on January 10, 2008 to cancel, there was no charge to speak to a representative. Now,on January 26 there is a $9.00 charge to speak to someone. I have spent hours on line in attempts to follow the cancel directions. I have sent e-mails, and will now send a certified return receipt letter to confirm cancellation.
I have used Norton/Symantec for the past few years and have been very happy with it.
I re-subscribed because I was notified by Norton that I had no security system and was in danger of virus...etc. I didn't know at that time that I already had McAfee, which is the reason I'm cancelling. Now that I've read all of the dissatisfaction with Norton I can understand why this has been such a difficult process to go through. I thought it was because I'm a novice computer user.
It is shocking to read about all of the difficulties people have had with this company.
Teri

Youngstown, OH

#8 Feb 11, 2008
I recently upgraded to Norton 360 and my computer is working slower than ever. Also, they automatically renewed my previous Norton Anitvirus subsription on top of the upgrade, which I am trying to cancel but not having much success. I keep getting the run-around from tech support and am getting very fed up. What can I do?
salomon

Dallas, TX

#9 Mar 4, 2008
norton sucks, norton sucks yall!!!!
salomon

Dallas, TX

#10 Mar 4, 2008
norton sucks, norton sucks yall!!!
Raymond

India

#13 Apr 18, 2008
Why would anyone install norton on their system in the first place? And can someone please tell me HOW to disable and remove 360???? Odd as it may sound, i did both, and it was still active,i can't even configure my router..!!
mandelius

Wolfsgraben, Austria

#14 May 23, 2008
norton is a impudence!

never again.
i got problems every day.
New User

New York, NY

#15 Aug 7, 2008
I'm trying to install a Wacom Tablet and it says that I have to "Disable" my Norton 360. Would someone tell me step by step how that is done. I have a Windows XP.
Cereal

Etobicoke, Canada

#16 Jan 9, 2009
1. Task and settings
2. Change advanced settings
3. Virus & spyware protection settings
4. Uncheck turn on auto-protect
5. you will be asked to select a time for norton to reactivate,(eg. 1 hour * 5 hours * on reboot)
Michael

Fagersta, Sweden

#17 Mar 17, 2009
Hey, go to your Norton 360 then you got to settings.
Then to the right you find some checkboxes the one at the bottom of the boxes called "SymProtect manipulation protection" or something like that (I'm Swedish) uncheck that box and then press CTRL+ALT+DELETE and close the proccess called "CCSVCHST.EXE" :)
Michael

Fagersta, Sweden

#18 Mar 17, 2009
Oh, btw I read it's called "SysProtect Tamper Protection".
Eddy

Limassol, Cyprus

#19 Jul 15, 2009
Norton SUX, the so called SONAR stopped working.Tech support did exactly what I did and then told me it is a virus and it would cost 99Euro to fix. It's their crap software that allowed the virus to get on my computer and now they want me to pay for it to be fixed.
Installed AVG and did not find a virus, now the stupid Norton jams the PC when I try to uninstall it.
you all fools

Coram, NY

#20 Oct 4, 2011
Symantec Norton Antivirus 2011 been perfect here, and I had no issues with 2010 & 2009 versions - it really uis in the hands of the user to bog down their machine or live happily and catch viruses OTHER free crapware AV poroducts don't catch as effectively as Norton.

ALl you need todo is go thru ALL settings in NAV and configure properly and if you lack brainpower to configure settings, you will suffer.
Do NOT get Norton 360, just get NAV2011 - disable realtime protection, emaikl/Web/whatever else realtinme protections, just scan suspicious downloads, files/media MANUALLY.
I am too lazy to teach you guiys & girls but you cause your own misery.

NAV2009 in 2009 has saved my "life" or rayher ganrgantuan effort to salvage corporate server from brutal attack. All tools failed, but only Norton NAV + coupled w/PCTools SPywareDoctor ==> these two programs saved me from hell, since than I worship Symantec.

ALl it requries is PROPER SETTINGS, don't leave too many ON, disable realtiem and whatever else bells & whistles, just scan suspicous things MANUALLY, and you be haooy.

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