Symantec "Tech Support"?

Symantec "Tech Support"?

Posted in the Symantec Forum


Wichita, KS

#1 May 23, 2007
contact Symantec's "Tech Support." What an experience. Seemingly, no matter what the problem may be Symantec's "Tech Support's" answer is to uninstall and reinstall. At first the statement they made was to delete program files and all registry keys? When pressed for specifics they replied as such:

I recommend that you completely uninstall all Symantec products from your Windows XP system and reinstall them. This should clear off the problems that you have been experiencing and restore your software to a stable, functional state. Please follow the steps provided below.

First, uninstall all Symantec products:

1. Click Start and then Control Panel.

2. Click Add or Remove Programs and then click Change or Remove Programs.

3. Select a Symantec product, Norton AntiVirus for example, and then click Change/Remove.

4. Follow the prompts until the uninstall process indicates that it has successfully removed the product.

5. Repeat these steps until all Symantec products have been removed from the Add/Remove Programs list.

Next, configure Windows to show all files:

1. Double-click the My Computer icon on your Desktop.

2. Click the Tools menu in the top toolbar and then click Folder Options.

3. Click the View tab.

4. Uncheck "Hide file extensions for known f

Partha(Tue May 22 19:23:16 CDT 2007): ile types."

5. Under the "Hidden files" folder, click "Show hidden files and folders."

6. Click Apply, and then click OK.

Now, search for and delete all Symantec folders.

1. Click Start, Search, and then select "Files or Folders".

2. "Look in" is set to "All drives" or to (C.

3. Make sure that "Search subfolders" is checked.(You may have to click the "Advanced Options" arrow to display this.)

4. Click All files and folders.

5. In the "All or part of the file name box" type--or copy and paste--the following text:


6. Click Search.

7. Delete all files and folders that are found by the search.

Finish by cleaning up the Registry:

CAUTION: We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Please see the document linked below for details on making a backup of your registry:


Partha(Tue May 22 19:23:16 CDT 2007): itle:'Backing up the Windows registry'

Document ID: 199762382617

> Web URL:

NOTE: These keys may not exist on all computers. If either or both exist, please delete them as instructed.

1. Click Start and then Run.

2. Type REGEDIT into the Run dialog box when it comes up and then click OK. The Registry Editor will open.

3. Navigate to and select the following key:


4. Press the Delete key on your keyboard and click Yes to confirm.

5. Navigate to and select the following key:

HKEY_CURRENT_USER\Software\Sym antec

6. Press the Delete key on your keyboard and click Yes to confirm.

7. Click on File in the top toolbar and then click Exit.

NOTE: If you are receiving "Access denied" message while deleting any particular registry entries, I would request that set the permission for that registry entry and then proceed deleting regi

Partha(Tue May 22 19:23:16 CDT 2007): stry entries. For more information please refer the link below:

Title:'Error: "Error Deleting Key: Cannot Delete "<Registry Key Name>": Error While Deleting Key"'

Document ID: 2002112506314039

> Web URL:

At this point, your system should be completely clean of Symantec products. Once you have reinstalled your Symantec software, the issue you have been experiencing should be resolved.

Now how is that for instructions? Beware of this advice I would guess.


United States

#2 Jul 11, 2008
Out standing! got several virus's through symantec endpoint one of which was (backdoor)anyway been trouble shooting for several days trying to fix the problem. couldnt get rid of symantec until now Thanks!!


#3 Dec 8, 2009
backup exec system recovery 2010 is given error once it try to push agent to my workstation.offsite copy is failling when copy backup the workstatione.

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