Norton AV 2006 does not support the repair feature"

Posted in the Symantec Forum

Cyberdude

New Almaden, CA

#1 Jul 29, 2006
This is an old complaint brought up-to-date. When I start up my PC, I get the message "Norton AntiVirus 2006 does not support the Repair feature". I've found lots of complaints about Norton AV 2005, and just as many solutions ... none of which work with my 2006 version. I have the "enable Office plugin" unchecked, so I get the message just when I sstart up my PC. At first I was getting two such messages, but the laast startup produced just one. To answer your question, I can't find a folder named Quarantine or Portal. What's the latest recommendation to fix (other than a complete reinstall). I wouldn't know how to reinstall, since each year NAV sells me the new version which I download, presumably as an update. So I don't have a product CD.
Donald Bodwell

United States

#2 Aug 7, 2006
In the last few days I've had the same message except the windows installer error message pops up at system startup or when I try to use MS Word. After an hour on the Symantec Chat line to Mambai I got the following solution which worked fine:

- Start Windows Explorer.
- Click Tools > Folder Options.
- Click the View tab.
- Uncheck Hide extensions for known file types.
- Click Yes if you see a warning dialog box.
- Click Apply, and then click OK.
Then:
Shibu: To create tgctlsi.dll and tgctlsr.dll files:
1. In Windows Explorer, go to the C:\Program Files\Common Files\Symantec Shared
folder.
2. Right-click on a blank area on the Right Hand pane and Select New Text Document,
which is inside New.
3. Rename the file created to tgctlsi.dll.
4. Repeat step 2.
5. Rename the file created to tgctlsr.dll
6. Close Windows Explorer and check for the issue.
If the issue was being encountered during the starting of the computer, please
restart the computer and check for the issue.

Kind of nervous work screwing around making .dll files but ...hey be brave...it worked like a charm.
Pancho Villa

Fargo, ND

#3 Aug 7, 2006
Well, I tried the fix, but still have the same problem. Skreeew the idiots at Symantic. I'm coming across the border from Mexico to teach these c_ck suuuuckers a lesson. I thought I ripped off people, but these guys make me look like a Mormon choir boy.
Pancho Villa

Fargo, ND

#4 Aug 7, 2006
If only I could spell after a case of cerveza...
Paulo - Brazil

São Paulo, Brazil

#5 Aug 10, 2006
Thank you so much ! The trick worked like a charm for me ! I´ve tried everything BUT reinstalling NIS !
Again and again thanks !
Next beer is on me ! Cheers !
g unti

Evanston, IL

#6 Aug 10, 2006
wow thanks!
Boo

Bedford Hills, NY

#7 Aug 10, 2006
I was told by the geek squad that norton antivirus is probably the worst antivirus program out there, it takes up so much space on the pc that ppl are unaware of causing crashes and other programs to run sllllooowwwlllyy... They reccommended I switch to Mcaffe. It runs awesome and no issues. hope it helps.. im no pc wizz... butits what the geeks told me. <3 them geeks.
mjr

Tampa, FL

#8 Aug 10, 2006
Donald Bodwell wrote:
In the last few days I've had the same message except the windows installer error message pops up at system startup or when I try to use MS Word. After an hour on the Symantec Chat line to Mambai I got the following solution which worked fine:
- Start Windows Explorer.
- Click Tools > Folder Options.
- Click the View tab.
- Uncheck Hide extensions for known file types.
- Click Yes if you see a warning dialog box.
- Click Apply, and then click OK.
Then:
Shibu: To create tgctlsi.dll and tgctlsr.dll files:
1. In Windows Explorer, go to the C:\Program Files\Common Files\Symantec Shared
folder.
2. Right-click on a blank area on the Right Hand pane and Select New Text Document,
which is inside New.
3. Rename the file created to tgctlsi.dll.
4. Repeat step 2.
5. Rename the file created to tgctlsr.dll
6. Close Windows Explorer and check for the issue.
If the issue was being encountered during the starting of the computer, please
restart the computer and check for the issue.
Kind of nervous work screwing around making .dll files but ...hey be brave...it worked like a charm.
I love you! You're my hero...it worked!
Big Giant Rat

Miami, FL

#9 Aug 10, 2006
Boo wrote:
I was told by the geek squad that norton antivirus is probably the worst antivirus program out there, it takes up so much space on the pc that ppl are unaware of causing crashes and other programs to run sllllooowwwlllyy... They reccommended I switch to Mcaffe. It runs awesome and no issues. hope it helps.. im no pc wizz... butits what the geeks told me. <3 them geeks.
Mcafee? LOL version 11 is soo bad I dont know where
to start. You cant access email/ when you can it takes over 60 seconds so you time out. You cant access the internet. Or when you can its at about
1200 baud......yea...THAT slow.
I just uninstalled mcafee last night and got norton 2006 and its running GREAT.
RUN fast..Run far from mcafee (at this time!)
Rat
Big Giant Rat

Miami, FL

#10 Aug 10, 2006
Want a GOOD laugh? or should I say
A realy SAD laugh..Because its not funny (but is)
google Mcafee forums and check them out. 100's of
people posting problems...Mcafee makes a hot fix
and people crash and burn even worse! LOL! That was
me! I used them for almost 4 years but not now.

All jokes aside...DO NOT BUY mcafee right now!
its REALY BAD! read the forums and see what i mean.
Rat.
pmpnjomama

Scottsdale, AZ

#11 Aug 15, 2006
Try AVG. It is a great antivirus program. Much lighter than Norton or McAfee
Steve DeGroof

United States

#12 Sep 9, 2006
I managed to come up with a similar fix. Once I realized those two files were missing, I was able to locate them on Symantec's server:
http://www.symantec.com/techsupp/asa/ctrl/tgc...
http://www.symantec.com/techsupp/asa/ctrl/tgc...

I extracted the two DLLs and copied them to
C:\Program Files\Common Files\Symantec Shared

Seems to work for me.
Fred C May Jr

Port Huron, MI

#13 Sep 23, 2006
The fix proposed by Steve DeGroof on Sept 9 looks reliable (uses dll's from Symantec). It worked for me.
Mark T - Chicago

Chicago, IL

#15 Sep 23, 2006
This worked for me (9/24). I tried something else previously that failed. Thanks everyone!
Donald Bodwell wrote:
In the last few days I've had the same message except the windows installer error message pops up at system startup or when I try to use MS Word. After an hour on the Symantec Chat line to Mambai I got the following solution which worked fine:
- Start Windows Explorer.
- Click Tools > Folder Options.
- Click the View tab.
- Uncheck Hide extensions for known file types.
- Click Yes if you see a warning dialog box.
- Click Apply, and then click OK.
Then:
Shibu: To create tgctlsi.dll and tgctlsr.dll files:
1. In Windows Explorer, go to the C:\Program Files\Common Files\Symantec Shared
folder.
2. Right-click on a blank area on the Right Hand pane and Select New Text Document,
which is inside New.
3. Rename the file created to tgctlsi.dll.
4. Repeat step 2.
5. Rename the file created to tgctlsr.dll
6. Close Windows Explorer and check for the issue.
If the issue was being encountered during the starting of the computer, please
restart the computer and check for the issue.
Kind of nervous work screwing around making .dll files but ...hey be brave...it worked like a charm.
Tim

Littleton, CO

#16 Sep 25, 2006
Thanks... this worked for me also. Appreciate the posting since this info is not easily available anywhere else.
This really worked

Mascot, Australia

#17 Aug 13, 2007
Steve DeGroof wrote:
I managed to come up with a similar fix. Once I realized those two files were missing, I was able to locate them on Symantec's server:
http://www.symantec.com/techsupp/asa/ctrl/tgc...
http://www.symantec.com/techsupp/asa/ctrl/tgc...
I extracted the two DLLs and copied them to
C:\Program Files\Common Files\Symantec Shared
Seems to work for me.
Steve - you are the MAN! empty files did not work for me as per above - however downloading cab files and extracting dlls - worked stright away. Thanks mate!
Tony

UK

#18 Oct 27, 2008
I am trying to uninstall norton internet security/anti virus but it wont let me! i have downloaded the uninstall tool but that wont even open. I have now deleted manually all files except for 3 it wont let me complete.Any ideas?

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