blue screen crash after norton 360 in...

blue screen crash after norton 360 installation

Posted in the Symantec Forum

rinchen

Granada Hills, CA

#1 Aug 26, 2008
I just spent hours with Norton tech support chat and although we ran through many options to locate the cause of my problem, I have no resolution to the blue screen on my 1.5 year old PC running XP Pro [with 4gb ram]. I see others have had problems with 360 running XP too. I installed it on this laptop running Vista and have had NO problems whatsoever. So, as a warning, if you have XP be prepared for problems if you install Norton 360.

I will get on the phone in a few minutes with the computer manufacturer and hope I can pull the machine out of the crash! I notice there is a 60-day money-back guarantee on the side of the box: www.symantec.com/refunds for information.
Joe Wisniewski

Fairfield, CT

#2 Oct 9, 2008
I have something similar. Just trying installing 360 ... got to the reboot phase ... Now I am screwed ... dead screen for normal boot ... all other boot options end up with a i01_initialization_failed blue screen error. Norton tech support said to call MS and complain about the OS...... help!!!!!!!!!!
Art Barron

Missouri City, TX

#3 Nov 2, 2008
After several reboots, on my XP; the program refused to run. I'm using McAfee from now and ATT high-speed.
Raghu INDIA

Madurai, India

#4 Nov 15, 2008
Hello,
I understand that. It happens to some of our customers. Although, this issue can be fixed easily. Once you get that blue screen error, please do contact our support team (through chat). So that, we can take remote control of your computer and can fix this issue in a timely manner. Its an easy one to fix.
lefty

Mcallen, TX

#5 Nov 1, 2009
I had similar problem with XP and 360 version 2. If you navigate through the Norton help menus and your subscription is active, Norton suggests you download version 3.(link available)

That seems to have resolved my blue screen problems.
richard

UAE

#6 Dec 18, 2009
i had same problem too i install norton 360 after that my computer freez up get blue screen error i dont have any idea what cause the problem but i had just make an expirement i remove my screen saver playing on background is there somebody who can help me about this problem thanks a lot waitng for your post on this page
ANONYMOUS

Irving, TX

#7 Dec 27, 2009
Raghu INDIA wrote:
Hello,
I understand that. It happens to some of our customers. Although, this issue can be fixed easily. Once you get that blue screen error, please do contact our support team (through chat). So that, we can take remote control of your computer and can fix this issue in a timely manner. Its an easy one to fix.
We spent our entire Christmas Day and the following day with several of your supervisors. Our computer worked fine before we installed Norton 360 and now it has completely crashed. They even put us on the phone with some engineer and he kept telling us it was our hard drive and not Symantec's problem. If that is true, why did our computer work fine before the download?
BHG

Duluth, GA

#8 Apr 13, 2010
YOU SAID "TIMELY MANNER". IF TRUE, DO YOU TEL TIME BY A CALENDER? IT'S BEEN WEEKS AND ALL I GET IS THE RUN AROUND. THEY DAMAGED MY WINDOWS INSTALLATION WHEN THEY REMOTE ACCESSED MY BUSINESS COMPUTER AND INSTALLED NORTON SECURITY 2010, AND 2 WEEKS LATER THEY STILL HAVEN'T BEEN ABLE TO REPAIR MY XP, COMPUTER WON'T BOOT AND SINCE I SPEAK ENGLISH FROM AMERICA, NORTON'S INDIA SUPPORT DOES NOT UNDERSTAND ME, THEY SPEAK ENGLISH WORDS, BUT THEY DON'T UNDERSTAND THE LANGUAGE. TO HELL WITH SYMANTEC AND NORTON!!!!!!!!!!
BHG

Duluth, GA

#9 Apr 13, 2010
Raghu INDIA wrote:
Hello,
I understand (you don't understand English) that. It (NORTON HAPPENS) happens to some of our customers. Although, this issue can be fixed easily. Once you get that blue screen error, please do contact our support team (through chat). So that, we can take remote control of your computer and can fix this issue in a timely manner. Its an easy one to fix.
TO HELL WITH NORTON AND IT'S INDIA SUPPORT. LEARN ENGLISH AND THEN MAYBE SOMEONE WILL LISTEN TO YOUR OPINION, BUT WAIT, YOU WORK FOR A CRIMINAL ORGANIZATION, NO ONE WILL LISTEN TO YOU EXCEPT THE POLITICIANS YOU PAY OFF. DON'T EVERY BUY A SYMANTEC PRODUCT, IF YOU ARE LIKE ME YOU WILL HAVE TO BUY A NEW COMPUTER, NORTON DESTROYED MINE. HODJI DOES NOT KNOW WHAT HE IS TAKING ABOUT
NTC

Duluth, GA

#10 Apr 13, 2010
YOU ARE NOT THE ONLY ONES,MANY OF US HAD WORKING COMPUTERS BEFORE INSTALLING NORTON PRODUCTS. BUY A SYMANTEC PRODUCT AND 10% WILL REGRET IT. PAY MONEY, INSTALL NORTON, LOSE YOUR COMPUTER, WHAT A DEAL?????????
FTM

Duluth, GA

#11 Apr 13, 2010
COME ON IT CAN'T BE THAT BAD, MAYBE HADJI IS RIGHT. THEY CAN'T HELP IT IF THEIR PRODUCT DAMAGES YOUR COMPUTER. THEY DIDN'T FORCE YOU TO BUY IT? OH WAIT, MOST VIRUSES AND COMPUTER THREATS ARE WRITTEN BY NORTON SO THEY CAN SELL MORE THEIR PRODUCT. SNEAKY, BUT IT PASSES FOR A SUCCESSFUL BUSINESS IN THIS WORLD, SO DO THE DRUG CARTELS AND MAFIA
Johnny

Irving, TX

#12 Jan 2, 2013
Raghu INDIA wrote:
Hello,
I understand that. It happens to some of our customers. Although, this issue can be fixed easily. Once you get that blue screen error, please do contact our support team (through chat). So that, we can take remote control of your computer and can fix this issue in a timely manner. Its an easy one to fix.
Can you provide the simple fix via this forum so I can fix it myself rather than giving control? I installed on my vista machine and soon after I started getting the blue screen. Now my pc goes to the blue screen about every 10 minutes.
David

Petaling Jaya, Malaysia

#13 Nov 26, 2013
i had the same problem when i installed norton 360. I got the BSOD stating igdpmd.sys right after i open norton 360 or after 10 minutes of using the computer. The Norton Removal Tool seems to be the solution to my problem but it removes Norton Products though.

Try running Norton Removal Tool if you had this problem. Good Luck.
christopher

Barnsley, UK

#14 Dec 3, 2013
Hi. Im having the same problem with my norton 360 premium edition. Im getting a blue screen crash dump.. only problem is im having wireless connection issues and cannot contact the online support team. Its showing im connected to the internet but I can load any web pages. Ive done everything I can think of with googling my problem n following the instructions others have gave.. what can u suggest please. Norton support has always fixed the internet connection but it can't seem to do it..

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