Sykes Call Center on Schedule in Fort...

Sykes Call Center on Schedule in Fort Smith

There are 8 comments on the 5NEWSonline.com story from Mar 24, 2011, titled Sykes Call Center on Schedule in Fort Smith. In it, 5NEWSonline.com reports that:

FSM Redevelopment Partners, LLC confirms that the call center being constructed at the former Phoenix Village Mall is on schedule with the administrative offices and training center set to be delivered to Sykes Enterprises, Inc.

Join the discussion below, or Read more at 5NEWSonline.com.

yea

Morganfield, KY

#1 Mar 31, 2011
these 600 now jobs are knocking people out of jobs at other call centers don't believe the hype
good luck in ft smith it hurts us
pedro carmona

San Josť, Costa Rica

#2 May 13, 2011
I am working at SYKES call center located in Heredia Costa Rica , I have no good things at all to say about this company, since what they are doing is slaving employees!
Honestly a very depressive job , the amount of calls that this call center receives are incredible maybe 180 or more calls per day , per agent , in a 8 hour shift , dealing with very upset customers, Also Iíve noticed many real negative aspects such as:
- Mediocre and inefficient training for the Customer Service Job
-Extremely Low salaries in comparison to other call centers in the world
-Very depressing job
-Headsets for the customer service agents have to be shared with other co-workers , very disgusting and un-healthy practice . Each agent should have their own proper head set to work with.
-Lunch time policies are ridiculous since they only give 20 minutes to have lunch , sometimes less
-Management Policies are horrible and extremely disorganized
-Cost cutting in almost everything including your monthly pay.
-Appraisal system are un-existent
-No growth at all for eligible candidates
-Team Leaders treat employers disrespectfully
-Total politics in all levels
-Hostile environment inside the call center
-Daily Sexual harassment coming from management
-Inefficient training for the customer service job in the call center
-Management does not care about employee satisfaction
-No benefits at all.
-The call center and itís premises are always dirty and filthy.
-Management only cares about making money and achieving targets & SLA.
-Exit Policy is outrageous. 2 months of notice period & if you opt for buying the notice period then you have to pay the entire CTC & not just the Ďbasic componentí of the salary like elsewhere.
-They create a lot of trouble for giving your vacation days , some employees haven't had vacations for 5 years
-Fraudulent money transactions going on as of now
-Bosses do not give permission to employers to go to the bathroom at any time during the 8 hour shifts , only at lunch time. If the employee goes to the bathroom they can get sanctioned. Which is outrageous!
The government of Costa Rica (central america) has to investigate this SYKES company , they are not treating people like human beings , its an in-humane, depressive and soul sucking company.
STAY AWAY from this company ! they are slavers !
I just want to speak the truth so everybody is aware of whatís going on inside of SYKES Costa Rica call centers , please people do something about it!!!!! at least share this information with your peers!!!
Coach - Bardstown

London, KY

#3 May 21, 2011
I have been with Sykes in bardstown for over 1 1/2 years and while it has not always been a lot of fun i think they are awesome to work for. We have a great site director who really values your thoughts. the place is what you make it just like any other job. Show up, work hard and add value.. that is all they are looking for.
africanman

Europe

#4 Jun 13, 2011
It is 100% true what you wrote. same thing like here ykes South Africa.
africanman

Europe

#5 Jun 13, 2011
It is 100% true what you wrote. same thing like here Sykes South Africa. People are resigning like crazy including Directors ...
zandon

United States

#7 Sep 3, 2011
Well the one in virigina is awesome :)
Rsparky

San Josť, Costa Rica

#8 Mar 27, 2012
Sykes Costa Rica is a horrible company who is now refusing to hiring individuals with residency status. US Citizens stay away from this company.
said the spider

Anonymous Proxy

#9 Mar 27, 2012
http://www.goodjobsfirst.org/corporate-subsid...

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Every one of our locations is a result of some incentive plan.
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(corporate welfare)

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If a community is inviting Sykes to build a call center, they are expected to deed the land for two call centers to us, and give incentives of at least $2.5 million. Many of those communities that put out the financial welcome mat for Sykes ended up sorely disappointed.

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Greeley, Colorado.$915,000, six acres of land, site improvements, training grants, a no-interest loan, and local tax and fee waivers. then closed

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Klamath Falls, Oregon.$800,000 in cash, 52 acres of land,$250,000 of road construction, and a three-year property-tax exemption.

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Bismarck, North Dakota.$2 million from the Vision Fund, 18 acres of city-owned property, utility breaks and other concessions, plus a five-year property tax exemption. In 1996, the state even gave Sykes a five-year exemption from state corporate income taxes.

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Milton-Freewater,$2.7 million cash grant, also provided free land, utility services, and tax credits, plus $1 million in state funds for road improvements. Businesses just across the state line in Washington even chipped in $200,000 in private funds. then closed

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Manhattan, Kansas. subsidy package of about $6.2 million. From the city came a $2.6 million cash grant, free land,$500,000 for site improvements, and property tax reductions for five years. The state provided $550,000 from an Economic Opportunity fund, enterprise zone tax breaks worth nearly $1.8 million, and a project and training grant of $800,000.

Sykes then closed and moved the work to Asia and Latin America, only six months after the enterprise zone tax breaks expired.

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Hays, Kansas.$3.35 million and 20 acres of free land provided by state and local government. closed

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Ada, Oklahoma.$2.5 million in a cash grant plus land. closed

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Scottsbluff, Nebraska.$1.5 million closed

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Hazard, Kentucky.$4 million closed

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Pikeville, Kentucky.$4 million plus infrastructure and site preparation. The company also received a five-year property tax abatement. then closed

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Eveleth, Minnesota.$3 million cash grant, plus $1 million for site preparation improvements and 22 acres of free land

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closed

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Palatka, Florida.$3 million from the County, a five-year property tax exemption, and 22 acres of free land. closed

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Marianna, Florida.$2.1 million in subsidies, and the state another $2 million for land and infrastructure. closed

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Many of the U.S. closures coincided with Sykes' growth offshore. In late 2004, the company said it had 10,000 workstations in low-cost countries such as Costa Rica and the Philippines (up 82 percent over the previous year) and 2,700 workstations in the U.S.(down 45 percent) and only half the domestic stations were staffed. Ultimately, it appears, domestic subsidies were less appealing than cheap labor abroad.

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if the media in town was worth a damn, you would have been told the above, but the media in fort smith totally <censored> donkey <censored> !

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Rock FM - you heard it HERE first!

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