IHJ

Benfleet, UK

#1 Aug 7, 2011
Warning to any user of Survey Monkey.
Do not sign up for a paid account. Survey Monkey make it impossible to cancel your account and will continue to take money from you regardless of whether or not you use it, try to cancel it etc ect.

There is no provision on their website for canceling despite the fact that it says that there is elsewhere on their site. You will go to the billing section as instructed but you will find that there is no cancel renewal facility - only an UPGRADE facility. Do not press this button.

Pass this info on to others.
CJP Fullerton CA

Fullerton, CA

#2 Nov 29, 2012
Have been trying to reach this company for weeks about our renewal due 12/16/12. We will have to upgrade, as our current plan is no longer available. Have no problem doing this, but meanwhile, we have lost access to responses to surveys we ran under present plan. Phone contact is ONLY available to people who upgrade to most expensive plan (says that on their font page) and they are not responding to our written posts on their website. Does anyone have a phone number to their back office? Customer sevice for anything but "upgrade" absolutely abominable!!
AKJ

Helsinki, Finland

#3 Oct 8, 2013
I also had a trial account and found it annoying that i kept getting junk emails from them. I tried another company called Webropol who have more features at a similar price and invoice you, so you don't pay until you are invoiced and they can't take your money as you are not setting up a direct debit, much better than automatic renewals

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