sunrise senior living only cares abou...
Unjustly Fired

Columbus, OH

#43 Jun 2, 2010
Like the Fired Sunrise Employee. I too, after many yrs of service was fired also. After so many praises of being such a good worker by upper mgnt, and telling me they were not going to let me get fired, not a one was actually sticking up for me, they were just out for themselves. I actually thank God that happen though, because I was so comfortable with the residents and coworkers that I would have probably retired from there(long way too). But unfortunately went to a place that is 10X worse which actually gave me motivation to do something with my life while I am still young(school). I prayed that the new E.D. who thought her crap didn't stink that fired me be removed from that sunrise I was at. She did alot of crazy things, she was definately not in it for the love of the elderly. She was in it to throw her weight around. Anyway around a month ago she was fired and escorted of property by corporate. Unfortunately I have realized that after 12 yrs of working with the elderly in home set environment that I alone cannot change the system. What I do realize is that I have made a difference in the lives of every elderly I have ever cared for and that's all that I can control. Unfortunately I am done with working in a homebased environment. I still love the elderly and pray that many more people like that ED are removed from places like Sunrise.
CareManager1206

Raleigh, NC

#44 Jun 13, 2010
I totally agree. We have a new facility that is little under a year old and have been working there ever since it opened. I was promised a fixed schedule and full time hours. In the year that I have worked there I have never had a set schedule and only get maybe 8 or 9 days. We were told we were responisble for the direct care of residents however we were not told that on top of care for residents (10 or more each) we would be the ones serving them in the dining room like waiters (without the tips), setting up the dining room and cleaning it. On the floors that have serveries such as Terrace Club or REM we would also be responsable for putting the food on the plates and mopping and doing dishes. Which by the way takes an hour (if not more) in it's self. We also are responsible for doing laundry, making sure residents get to activities. Run activities. Take care of the house animals. And expected to give great presonalized care to the residents. All for the low low price of $11.09 an hour (and thats just ours being the highest paid in the area, others pay much less). The residents HATE the food, which i dont blame them. It looks like stuff we had when we were in elementary school. They say it's because of corporate that the menus are like that. Well change the damn thing! The Lead Care Managers have no power because whenever they take action it falls on deaf ears, when a care manager does a no call no show or when a resident wasnt properly taken care of there seems to be no punishment for their actions. We have residents that don't belong in an ASSISTED living facility, they need SKILLED care but to keep the census up they will ignore that fact. Not that we care about helping the person we just dont have the right equipment or tools to do so. The kitchen manager has regularly harrassed employees based on sex, race, and sexual orientation and other than a slap on the wrist and a few days off with pay nothing has happened. For a YEAR the serveries in TC and REM have had little ventalation other than a regular fan you buy at walmart, btw it gets up to 100+ degrees in there and all the fan is doing is blowing around hot air. Finally last week they bought a wall unit but it took a year for them to finally do something. They don't listen to any of your concerns! Very few of the managers have ever worked in health care before this and are trying to tell US how to do stuff. Our turn over rate is scary and the ones that stay, stay because there is no place else to go at this time. For goodness sake the damn chairs in the building cost $400 dollars each!!! But they can't hire more staff or pay the ones they have better!
The company cares about image and money alone. They expect success without giving us the proper tools.
Sorry for the rant but I needed to put that info out there.
CareManager1206

Raleigh, NC

#45 Jun 13, 2010
Happy At Sunrise wrote:
I have worked at two Sunnrise communities in MA for 9 years and I think our residents and families are supported with great care above and beyond their expectations (and cost). Perhaps some of you who feel so negatively should visit other Assisted Living residences. Or perhaps you should pitch in and make the problems better. Or were you the problems?
How can you fix something when the company doesnt listen?
CareManager1206

Raleigh, NC

#46 Jun 13, 2010
DCR in PA wrote:
To "former team member from Leominster, MA"...you dont' even know what you're talking about! There's no such position as "Dining Coordinator Services" which, by the way is "DCS"...a DCR is a sales/marketing position and stands for Director of Community Relations.
Also,all this talke about a business that wants to make money...the HORROR! i didn't realize that most businesses out there are in the business of providing services for FREE...for charity's sake!!
It's absolutely apalling that a business would need to make a profit so that it can keep operating, grow the business and even pay it's people? Where do you people think the ability for a company to stay competitive, paying the increasing costs of insurance and helath care for you and yes, even raises, however small they might be, comes from? It comes from PROFIT. get some basic business sende why don't you!!
Oh im sorry i thought the point of this buisness was for the residents. We are not making coffee or selling burgers here. We are taking care of HUMAN BEINGS! As a DCR you couldn't possibly understand what we are talking about as CMs.
Sad Daughter

Richmond, VA

#47 Jun 18, 2010
Thanks to all for sharing their Sunrise horror stories. Wow! I wish I had been more careful when I moved my mother into Sunrise 15 months ago. We had a bad experience at another highly-rated facility, and Sunrise seemed wonderful to us. Our Sunrise was less than a year old, very nice. The caregivers very warm and friendly, and REM residents so feisty and so loveable. So many wonderful personalities and just like one big happy family. We couldn't have been happier. The night before I moved my mother, I was up until midnight reading bad reviews about Sunrise. I was horrified that I had not bothered to read these before signing her up. I called an acquaintance bright and early the next morning whose mother was in another facility across town. They assured me it was very good. Honestly, we have not had any complaints until recently.
Last summer, we had issues with the drug refills. Anyone else aware of this? Sunrise has a "contract" with a big pharma company, and the nurse was making multiple refills each month (quite unlawful as well as unethical) and we were charged mult. copays each month. Also too many pills and time-consuming to keep up with the accounting (maybe that's the point?). The bills were crazy, taking me two hours each month to go through, and multiple phone calls to Medicare, insurance, pharmacy reps, etc to get straight. After 3 months of this, I said no more. I insisted on switching my mom's meds to a local small pharmacy.

No problems until April. My mother had to be hospitalized. After that, they kept wanting to send her to ER, doctor, hospital again for admission. Crazy! She has advanced Alzheimer's. I obtained records, pharm records, etc. Too many mistakes. A script DC'ed by mistake without doctor's order. I think I have uncovered a Medicare drug fraud ring. I too think that Sunrise is all about $$$. But I think all these places are doing that, and that Sunrise may even be better than most. I think doctors, AL facilities, nursing homes, pharmacies, Hospice groups are ALL gaming the system and getting/giving kickbacks to each other, sharing pieces of the big Medicare Plan D pie. I am moving my mom in with me asap. She is not getting the care she needs, although I do think several caregivers are phenomenal. From what I am reading here, it explains their downcast demeanor in the last 3 months. They are probably being abused. Sunrise is not the happy place it was when we moved there.

Thanks to all for explaining so much to me.

Fired Management

New Baltimore, MI

#48 Jun 23, 2010
What a place to work for. I was hired into a building that had no hcc for months and the lpn was running the wellness. She was doing a hell of a job, no one from corporate coming by offering a hand just letting her drown in the work. Then they decided to sell the building to a out of state company. We all took drug test, physicals, gave us the pep speech you have been through so much, this will be better. Prior to this Sunrise had myself and a corporate employee do all the support plans and assessmnts for all the residents over, and date them for june..Was wondering why, But now understand.. The new company brought a nurse with one year exp, no long term care or assisted living exp and only marketing background to take my place of 20 years with ADON, charge nurse exp.. go figure. My wellness was there 2 years, getting her RN and knew families and residents inside out.. Where would you possible replace with a non exp nurse with no management in nursing.. I see now they have him doing management duties not nursing. OMG my poor residents, and families.. you thought it was bad with sunrise, what now...Sunrise how did you stand by and let knowlingly do that to your nurses.. Let them do all those support plans and assessments over just to sell your building for this new company cause they do not know how to do these papers. You are pathetic... and you will get repayed...i believe you hurt others who cared deeply for residents and gave there all, and it will come back to you.. Even top regional were in the building saying this building did not get the effort or staff to oversea it,,that's poor you lead all of us on and it will come back to you..I hope all of you sleep good at night....
Ex Sunrise employee

Leominster, MA

#49 Jul 3, 2010
Canuck wrote:
Do these same concerns exist at Canadian Sunrise communities?
Ahh,YES ALL Sunrise Senior Living pretty operate the same regardless of where they are,BUT the hourly workers at minumum wage DO a great deal of work,they are commpassionate,through,and truly care about each and every resident which is why people place thier parents or relitives there,The salaried people,who also get $250 every 3 months pretty much do not give a damn about any one but themselves!I could add more ,but won't
Ex Sunrise employee

Leominster, MA

#50 Jul 3, 2010
CareManager1206 wrote:
I totally agree. We have a new facility that is little under a year old and have been working there ever since it opened. I was promised a fixed schedule and full time hours. In the year that I have worked there I have never had a set schedule and only get maybe 8 or 9 days. We were told we were responisble for the direct care of residents however we were not told that on top of care for residents (10 or more each) we would be the ones serving them in the dining room like waiters (without the tips), setting up the dining room and cleaning it. On the floors that have serveries such as Terrace Club or REM we would also be responsable for putting the food on the plates and mopping and doing dishes. Which by the way takes an hour (if not more) in it's self. We also are responsible for doing laundry, making sure residents get to activities. Run activities. Take care of the house animals. And expected to give great presonalized care to the residents. All for the low low price of $11.09 an hour (and thats just ours being the highest paid in the area, others pay much less). The residents HATE the food, which i dont blame them. It looks like stuff we had when we were in elementary school. They say it's because of corporate that the menus are like that. Well change the damn thing! The Lead Care Managers have no power because whenever they take action it falls on deaf ears, when a care manager does a no call no show or when a resident wasnt properly taken care of there seems to be no punishment for their actions. We have residents that don't belong in an ASSISTED living facility, they need SKILLED care but to keep the census up they will ignore that fact. Not that we care about helping the person we just dont have the right equipment or tools to do so. The kitchen manager has regularly harrassed employees based on sex, race, and sexual orientation and other than a slap on the wrist and a few days off with pay nothing has happened. For a YEAR the serveries in TC and REM have had little ventalation other than a regular fan you buy at walmart, btw it gets up to 100+ degrees in there and all the fan is doing is blowing around hot air. Finally last week they bought a wall unit but it took a year for them to finally do something. They don't listen to any of your concerns! Very few of the managers have ever worked in health care before this and are trying to tell US how to do stuff. Our turn over rate is scary and the ones that stay, stay because there is no place else to go at this time. For goodness sake the damn chairs in the building cost $400 dollars each!!! But they can't hire more staff or pay the ones they have better!
The company cares about image and money alone. They expect success without giving us the proper tools.
Sorry for the rant but I needed to put that info out there.
O.M.G. Every singe word you wrote is sooo right on!!! The only facility that has actual servers is in Leominster,Mass.When people come in to see what it's like they ARE impress,what they don't know are the hidden cost like $225 for a shower,$10 to give meds,$8.50 per meal in thier rooms,and those $400 chairs are cheaply made,the food is disgusting,and manergers do nothing but sit in thier cozy,air condition offices and those mandatory town meetings are a joke ever been to them,samm ole,same ole,they talk the talk,but do not walk the walk!
Concerned Cunnuck

Belle River, Canada

#51 Jul 5, 2010
Yes, it IT IS THE SAME complaints in Canada, makes you wonder why Sunrise in Windsor, Ontario unionized with CAW. The big chiefs won't listen and DON"T CARE! Mark Ordan "sleeps well at night"! Quote from a face to face meeting he had with Care Managers from Windsor!
Our Care Mangers ROCK and yes we are still fixing the mess that the higher ups came and made during our shake down when union talks arrose but I know that we can leave that building everyday knowing that we took care of our residents with dignity and respect and made it our mission to make their day a memorable one! I agree it is in all that you can do to try to make a change BUT can we fight the corporate world???
I wonder if Terry and Paul Klassen envisioned a corporate run company like Sunrise has turned out to be? I wonder where their vision of "championing the lives of seniors" went? I wonder, DO THEY KNOW WHAT THEIR DREAM HAS TURNED OUT TO BE?
I wonder, did they sell out to the big dollar figures? Kinda makes you wonder, doesn't it? Where are they now?
Sunrise employee

Leominster, MA

#52 Jul 5, 2010
Concerned Cunnuck wrote:
Yes, it IT IS THE SAME complaints in Canada, makes you wonder why Sunrise in Windsor, Ontario unionized with CAW. The big chiefs won't listen and DON"T CARE! Mark Ordan "sleeps well at night"! Quote from a face to face meeting he had with Care Managers from Windsor!
Our Care Mangers ROCK and yes we are still fixing the mess that the higher ups came and made during our shake down when union talks arrose but I know that we can leave that building everyday knowing that we took care of our residents with dignity and respect and made it our mission to make their day a memorable one! I agree it is in all that you can do to try to make a change BUT can we fight the corporate world???
I wonder if Terry and Paul Klassen envisioned a corporate run company like Sunrise has turned out to be? I wonder where their vision of "championing the lives of seniors" went? I wonder, DO THEY KNOW WHAT THEIR DREAM HAS TURNED OUT TO BE?
I wonder, did they sell out to the big dollar figures? Kinda makes you wonder, doesn't it? Where are they now?
This(the residents)is why we stay!The work is a bit much,BUT when I (we) go home, relax for a hour or so ,I know that most of us (subordinates) know we do our best,make OUR residents comfortable,smile and tell us how much THEY appeciate us, makes it soooo much better and we go back the next day,and do it all over again! Also, these folks (residents) know how phony the manergers are especially ALL the Ex, Directors are as they tell us in so many words!For instance,when we had that ice storm in Dec.08 we lost all power at 10:30 p.m. Ex,Director was on (paid call) was called at his house,was told of the situation (we had no flashlights) said,"I'm sure you'll think of something I'm going to bed!)He came in at 9 a,m. the next day. Power came on at 12 a.m. the next day.As long as Sunrise Senior Living shows considerate profits the Manergers will profit,the residents,will eat the slop they serve,and us Care Manergers,will continue working for minumim wage!!!
sunrise slave

Newark, DE

#53 Aug 10, 2010
Sunrise in West Chester, PA is a complete joke. The Executive Director picks favorites and protects them. Example: The Dining Coordinator cheated on his wife with a care manager and was caught doing it. The boyfriend of the care manager found out and threatened visit the building with the intention of shooting the Dining Coordinator. Im pretty sure that puts everyone in the building at risk. After a few threats the crazy boyfriend, a convicted felon, actually visited the building but the Dining Cooordinator was not there. Too bad. Oh by the way the Dining Coordinators name is Donte Precia. Donte happens to be a "favorite" so naturally everything was kept quiet. But thats not all. Donte has had very heated arguments with almost every employee at Sunrise, he does not know how to talk to people, he prefers to scream and belittle everyone. He refers to his job as a HUSTLE. He is a compulsive liar. One of Donte's favorite things to do is making slanderous statements about his employees while they are not there. Never to their face though. What a tough guy. Overall Sunrise in WEST CHESTER, PA is a horrible place to work. We deal with racism and favoritism on a daily basis. There are many good, hard working employees there but unfortunately evil over powers good in that place. If you speak up when you see something wrong or stand up for yourself when you are being mistreated - YOURE SCREWED! They dont forget and they will try to take out anyone who is not willing to take part in their corrupt vision of "excellence".

SUNRISE OF WEST CHESTER, PA
"WE PICK FAVORITES"
DCR in PA

Philadelphia, PA

#54 Aug 11, 2010
CareManager1206 wrote:
<quoted text>
Oh im sorry i thought the point of this buisness was for the residents. We are not making coffee or selling burgers here. We are taking care of HUMAN BEINGS! As a DCR you couldn't possibly understand what we are talking about as CMs.
Oh, I see...a DCR couldn't possibly ever have helped a resident, showered a resident, made a bed, served in the dining room or spent the night during a snow storm right? NOT!!! And, of course, YOU go to work for the residents and the residents only...you work for FREE right? Would you still be doing it if you didn't get paid? If so, you could do Sunrise a favor and just be a volunteer.
Our mission may be to care for residents, but in order to do so, we must be profitable. We must be able to pay staff, maintain the building, buy food and other supplies among numerous other things. And, by the way, I wouldn't knock the DCR's if i were you; they move in residents and without them you'd have noone to care for and No job.
DCR in PA

Philadelphia, PA

#55 Aug 11, 2010
Concerned Cunnuck wrote:
Yes, it IT IS THE SAME complaints in Canada, makes you wonder why Sunrise in Windsor, Ontario unionized with CAW. The big chiefs won't listen and DON"T CARE! Mark Ordan "sleeps well at night"! Quote from a face to face meeting he had with Care Managers from Windsor!
Our Care Mangers ROCK and yes we are still fixing the mess that the higher ups came and made during our shake down when union talks arrose but I know that we can leave that building everyday knowing that we took care of our residents with dignity and respect and made it our mission to make their day a memorable one! I agree it is in all that you can do to try to make a change BUT can we fight the corporate world???
I wonder if Terry and Paul Klassen envisioned a corporate run company like Sunrise has turned out to be? I wonder where their vision of "championing the lives of seniors" went? I wonder, DO THEY KNOW WHAT THEIR DREAM HAS TURNED OUT TO BE?
I wonder, did they sell out to the big dollar figures? Kinda makes you wonder, doesn't it? Where are they now?
hmmm..I have oftern wondered the same thing; so much has changed in the past five years. I really miss the old Sunrise. i remain cautiously optimistic but may not be able to hold my breath much longer. I wish Sunrise would get it together.
marly827

Southampton, NY

#56 Aug 11, 2010
I was fired from Sunrise after only working their for two and a half months, was a dcr, and did whatever I could to make it work. Our census was low, and I was new, and from another industry, and they never gave me a chance. I was supposed to learn their focus computer program, but did not go to the training yet, and they let me go because they did not think I could do the job. I came from another industry, which they all knew, and the operations side fired me, and the sales side wanted me to stay. However my sales manager left, and the operations side let me go without just cause. Since I was there under 3 months they were allowd to fire me without just cause, it is really disgusting, that they got away with this. Since I worked so hard, and was trying to learn their systems. I came from a company that I was with alomost 10 years, and they knew how nervous I was to do this.
They did not care, and fired me, I am a single mom with 2 boys, and it goes to show you how ruthless people are. Sunrise corporate should only know of what goes on. I would love to let them know..
I worked over time, and did not even learn all the things I needed.....I am just sick that this industry could be as ruthless as this!
I am glad not to be with them, as I am the opposite, and always give people a chance.
If anybody has any suggestions please let me know. I went on the sales training, and met some lovely people, and wish them well. A dcr from Canada, and Nebraska, Kansas, and Chicago, and Ca, so many places, and even here in Brooklyn and LI- I wish them all well, and if anyone remembers me, e mail me here, my name is Marlene.

Best Wishes!!
salinas

United States

#57 Aug 16, 2010
Sunrise just want money they dont care about any but themselves. They dont care at all about the staff.
Moonshine

Baxter, TN

#58 Sep 8, 2010
I too worked for Sunrise, as a salaried employee I worked mostly 12 hour days, while shifts changed and everyone else went about their way, I was there trying to keep up with all the changes they kept making to how they bill, what they bill, and on and on. The bottom line is they were only about the money. They paid big bucks to the sales staff, and ED's and nothing to the caregivers and other hourly staff members. I finally left, the best gift I have ever given to myself. I worked very hard to help our residents, even fed and helped bathe and dress on occasion, though I was a manager not a caregiver. I hope they see the error of their ways and go back to their original philosophies...that they cram down your throat in trainings. Walk the walk, don't just talk the talk.
Ridiculousness

East Brunswick, NJ

#59 Sep 20, 2010
Has anyone ever complained to the state regarding Sunrise? I too work at a sunrise senior living and looking to quit as soon as I find another job. I am curious what the state thinks of this? I have only worked for the company for 1 month and a half and have already witnessed 3 seperate abuse situations against residents. I reported this matter to management only to be told they couldn't do anything without proof.
Wonder

Fort Dodge, IA

#60 Jan 19, 2011
I wonder why there are so many of these posts and it's happening everywhere! I was just let go from a sunrise where I was a dedicated employee but often forgotten about because of the shift I worked. Hard to know whats going on behind your back, makes me wonder if they are in the right line of work 'Caregiving' taking care of people, well if they cant take care of their employees and complete a good team, how are they supposed to take care of their residents.
Wonder

Fort Dodge, IA

#61 Jan 19, 2011
I wonder why there are so many of these posts and it's happening everywhere! I was just let go from a sunrise where I was a dedicated employee but often forgotten about because of the shift I worked. Hard to know whats going on behind your back, makes me wonder if they are in the right line of work 'Caregiving' taking care of people, well if they cant take care of their employees and complete a good team, how are they supposed to take care of their residents.

posts as waterloo ia is actually Minnesota
Sunrise Victims Support

Montgomery, TX

#62 Feb 17, 2011
So glad to see that we are not alone. It is amazing to know that it isn't only Sunrise Cinco Ranch in Katy. The problems are nationwide. It proves that it starts at the top and when there is greed driving your motives, you will NEVER serve properly. Paying top dollar does not guarantee top service - just a better decor!

People be warned your loved ones are IN DANGER! There is a lack of knowledge, support, professionalism, compassion, attention to needs, conscientious performance, lack of concern when problems are brought to mgmt's attention. Lying, stealing, drug use, interoffice affairs, driving out honest workers by the favored ones of mgmt, refusal to communicate with family members are a part of everyday life at Sunrise. Their energies are spent in playing the shell game with state inspectors and covering up their lies and disception!

Now I understand why our concerns were never addressed by the higher management because there is no one in the entire organization who cares! Perhaps the news channels will CARE!!! Even people who have long since left Sunrise and some whose family members have passed are still upset at how Sunrise continues to abuse the privilege of serving the elderly. Why do we feel the need to speak out against Sunrise practices? Because we know there are still people there who cannot speak for themselves and family members who do not realize their loved ones are not being cared for in a compassionate manner!

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