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IM BAAAAACK

Hackettstown, NJ

#1 Mar 27, 2009
Why would anyone take a loved one to Sunrise. Dont they realize Sunrise is part of the "WAS" group.

They "was" the best.

Not anymore. They dont rate in the top 10 if you ask me. They have old screwed up buildings and they have a lot of dangers in their buildings
IM BAAAAACK

Bath, PA

#3 Apr 10, 2009
The one in Allentown has to be a write off. It has to be. It's nothing but a free for all. Uneducated,untrained,nonprofes sional bunch of wantabes...
Smokin Joe

Philadelphia, PA

#4 Apr 13, 2009
I have taken the stance that Sunrise Senior Living is one of the nastiest assisted care facilities in the business, and the susceptible residents we love should know the truth about them.

If you read through the Internet, you will find many horror stories about Sunrise Senior Living. You may have to type in Sunrise Senior Living, or Sunrise Assisted Living, or just type in the home you are looking into, such as Sunrise of Granite Run, or Sunrise of Paoli. This company is good at hiding their woes.

First, let me start by saying, I am hoping the recent announcement by Sunrise that they may be filing bankruptcy comes true, and they are forced to close their doors.

There are just so many terrible stories about this place like abuse, harassment, neglect, and even deaths. A lot of them have been covered up, or hidden, because they just donít want the public to know about them. I think its about time Sunrise shut its doors for good and let the elderly find better places to go and see whatís really out there for them. I can name ten newer places with better things right off the top of my head.

Sunrise offers weekly housekeeping. What they donít tell you is that one housekeeper is usually the only one doing every room in the place and they have time limits for each room.

Sunrise offers exercises. What they donít tell you is that the Activities Coordinator is responsible for driving the van, setting up other things, and doing this in AL and REM. Which breaks down to one hand exercise about 45 minutes a week.

Sunrise offers a 24-hour staff. What they donít tell you is that the overnight staff is usually asleep or watching DVDís and God help the person that disturbs them.

Sunrise offers smoke detectors in every room. What they donít tell you is that if your elderly parents are hard of hearing, they wonít hear the alarm and will probably die in the fire because they donít offer visual alarms like most other places.

Sunrise offers individually controlled heating and a/c. What they donít tell you is that the systems are down 50% of the time.

Sunrise offers a daily check in system. What they donít tell you is that the response time is supposed to be 3 minutes when your loved one rings a bell. Check for yourself. Ask to see a printout of the latest Ariel system. Itís more like a 24-minute response time.

Paul and Teresa Klaassen stepped down as the chairman and CEO of the company right before their bankruptcy woes came into play. What they donít tell you is that this seems like Insider Trading, which in my book is illegal.
Voice of Reason

United States

#5 Apr 13, 2009
Joe... I am not sure what you are smoking but it must clearly be illegal. Sunrise provides some of the best care in the industry. Like all providers of Assisted Living there are times that things can be done different of better. But I can say 1st hand that Resident care and safety are ALWAYS the top priority at Sunrise. You must be a disgruntled former employee or work for the substandard competitor.
Smokin Joe

Philadelphia, PA

#6 Apr 14, 2009
Yeah okay VOICE OF REASON, just happens that you are from Virginia where the Sunrise HQ is located.

HAHAH Nope, not either of what you said. Sunrise is the worst care facility in then business

Tell me how safety is there number one concern when there is this: http://www.stopworkerabuse.org/ShameOnSunrise...

Tell me how safety is their concern when they let the buildings be run by unlicensed ED's? Tellme how safety is their concern for a deaf resident in a fire?? Tell me how safety is their concern when they cut the hours for care managers??? Tell me how safety is their concern when they have faulty wiring in many buildings? Tell me how safety is their concern when they leave chemicals out for residents to swallow?? Tell me how safety is their concern when they abuse residents??? Tell me how safety is their concern when they steal from the older residents with no families because they cant defend themselves??

Tell me oh great one, why there are so many lawsuits against Sunrise for abuse and harassment???

You cant say Im blowing smoke out my azzzz. All you have to do is look up Sunrise Negatives, or simply type in Sunrise lawsuits.

Go back to work at Sunrise corporate idiot. You'll be jobless soon enough
firefly

Matteson, IL

#7 Apr 18, 2009
well.. smokinjoe
I totally see what you said..
I experienced those.
Sad Daughter

AOL

#8 Apr 20, 2009
My mother was in a Sunrise in Colorado. Her care started at $2,500/month and, by the time she left, was at over $6,000/month. As the price went up, the quality went down. We found out that her caregiver had 9 people to look out for. No matter how conscientious, no one can handle that ratio! My mother had two kidney infections and almost died. Even though she was delirious and not eating, the onsite nurse would have let her go on like that except that my mom's caregiver told my sister to come immediately. So much for the "skilled"
care.

At $6,000 a month, we still had to shell out money for toiletries and Depends. Why?

When my mother finally ate through all her savings we moved her to a home-based assisted living. It is half the price and she has two caregivers (plus the live-in owner, an R.N.) for five people. They bathe her and change her clothes every day. the first time they gave her a bath, her toenails were so long they had curled under. We were all apalled.

I am thankful we are out of Sunrise. There are some good people there but the HQ only cares about the bottom line. Someone is getting rich--and it is not the overworked caregivers. Do not be fooled by the looks of the facilities! I would much rather have decent care for my dementia-riddled mother than popcorn and cookies in the bistro.

We are now being threatened with collections for the money we owe them even though my mother is now flat broke because of them. Any recourse for this?
Donna

Jacksonville, FL

#9 Jul 26, 2009
I worked for Sunrise in the early 90's. It was like working for a cult. The worst 9 months of my life. A disgruntled former employee - you bet - it was all about making money. They did not want a nurse on the 11 - 7 shift - it wasn't necessary so they said - but there were 30 Alzheimer's patients who often needed medication management - more than the medication-trained aides could handle. I didn't sleep for the 9 months I worked there worrying about what was happening. It doesn't sound like much has changed.
Love my Dad

Brookhaven, PA

#10 Aug 9, 2009
I posted this elsewhere, but thought it warranted posting here since I too thought the one post (like so many other pro-sunrise posts) reads like a corporate PR spin person getting involved. Is it so bad that they have to pay someone to keep all of us loved ones from telling the world what our experiences are? Wouldn't that money be better spent on patient care, staff salaries and training?

Here's our experience:
I have to say that I wish we too had sought out additional information online regarding Sunrise's operations before admitting my father.

He's been there less than 2 months...Our list of complaints is long, but ends with my mom finding my father, whose is usually alert and mobile, in a nearly unconscious state and unable to walk or talk. She had come to check on him after staff called to tell her he was "unsteady" on his feet. We later learned that he had diarhhea (sp?) for several days before hand. He's been in the hospital for 8 days with no end in sight. Why?...he was dehydrated due to a c-dif infection....an infection he did not go in with and had to have picked up there. Meetings with Sunrise have made it clear that they will do only what a doctor specifically orders and that since my dad's doctor didn't request daily blood pressure checks, his blood pressure was taken on only 1 day in over a month (apparently they only check blood pressure on their own once per month). My dad is on multiple meds for blood pressure control and no one ever questioned how often it should be checked or told my mom to get a doctor's order. My mom also asked an aide about the frequency of his fluid intake and got an answer like "we can offer the drinks all the time, but we can't make them drink." Don't you think that if he wasn't drinking (to the point of dehydration so bad he couldn't walk or talk) that his wife or doctor should have been called?

He's only been in their care for a little over a month, but our impression is that the sickest patients get the most care and that until you are very sick, you just aren't monitored as well as you should be.(Did I mention that he was able to escape their secure dementia unit/courtyard, that no one knew he was missing, that he was found "accidentally" in the parking lot when a staff member was leaving work, that no one on staff (like the director) ever called my mom to let her know and that my mom found out when a staff member started to tell her a story about my dad's adventures?)

After all of this, the staff have been very supportive of my mom even visiting multiple times at the hospital, but they seem to be in a rush to get the hospital to release him and send him back to sunrise. What I can't understand is why they would want to get him back when he is still sick when they couldn't care for him when he was healthy.

I think the intentions are good and the mistakes are mostly accidental. I have overheard staff in discussions about staff turn over and/or short staffing. State regulations changed in Pennsylvania in the last few years...it just seems that Sunrise hasn't gotten caught up on the paperwork and that the paperwork errors and lack of sufficient staff and/or trainig has resulted in a level of care that even they would say is not acceptable.

After all of this, we have contacted the state and reported our experience. Afterall, it falls on the family to monitor the care their loved one receives and to ensure that the promises made during the "sale" (they are for-profit afterall) are kept once the money exchanges hands.

If nothing else, please, please monitor the care your loved one gets. No matter where my father finds home to be in the coming weeks/months, we will be obnoxiously involved to insure that he receives ALL of the care we are paying for him to receive and that we ask ALL of the questions that are easier for the care providers to not ask.
ColoradoKnows

Littleton, CO

#11 Oct 13, 2009
Reading these posts makes me wonder what rock some people live under. First they complain about money grubbing and then they are happy Sunrise is going bankrupt. Let's see: if they are going bankrupt they must not be making any money! This sound like a bunch of Obamaites wanting free care for their parents. If care in a Sunrise facility is soooo bad, keep your parents at home like they used to. And if you can't do that at least pay their bills. How about the lady in a Colorado community who was taken in under Medi-care, ran out of Medi-care days and her family told Sunrise "we know you can't kick her out and we aren't going to pay for her to stay!" Let the government pay for her keep. That bill is in the $50,000 range. There are so many more like this maybe you would like to go back to the old government run rest homes where the rats chewed an residents. Wow, bring on more socialism!!!!
Angry Employee

Rochester, MI

#12 Nov 3, 2009
I work at a Sunrise in Michigan.@$#% that place. That's all I really have to say. For all the above mentioned reasons and more. You can scream your head off about how things need to be changed and you just get ignored.

The economy here in Michigan is terrible. I would quit in a heartbeat if I could find another job. I'm always looking.

To prospective customers, this is from a current employee: STAY THE @#%$ AWAY FROM SUNRISE!!!! I guarantee you that you will be much happier someplace else.
concerned

AOL

#13 Mar 3, 2010
Does anyone have info on Sunrise of Exton, Pa.?
Salvadore Arellano

West Jordan, UT

#14 Mar 11, 2010
The Sunrise in Sandy, Utah is such a forkin JOKE!!!!!!! The ED is such a self centered Loser who doesn't give a sh** about anyone..Not to mention the "Chef" who's about twelve years old, who spends his entire day text messaging his corny ass Mormon Girlfriend..The ED covers for him only because he's also a fellow Mormon piece of Shi*...
I hope they go down for the count!!!
Just Me

Southfield, MI

#15 Jul 26, 2010
Voice of Reason wrote:
Joe... I am not sure what you are smoking but it must clearly be illegal. Sunrise provides some of the best care in the industry. Like all providers of Assisted Living there are times that things can be done different of better. But I can say 1st hand that Resident care and safety are ALWAYS the top priority at Sunrise. You must be a disgruntled former employee or work for the substandard competitor.
Voice of Reason: Smokin Joe is absolutely right. I've had a loved one in a Michigan facility for more than 3 years and it's an awful place; everything Smokin Joe says is true.
Justin Time

De Leon Springs, FL

#16 Jul 29, 2010
If any of you really want to know how they operate, just ask me. Disgruntled ex-employee I am. All you have to do is look at the turn -over rate of their Executive Directors. It's unusual for them to last more than one year. In one year I worked for them, my building alone had 4! Or as I see it, 0. None of them were remotely qualified for the job. The thing I think everyone should ask when they are seeking living arrangements for themselves or their parents is this.. Do the admissions people work on commission?! This practice is very common in the assisted living business. The conflict of interest between the sales people getting their bonuses and the staff and existing residence is obvious to a moron. When shareholders run the show, you can bet that the business focus is getting the most people in their doors as fast as they can. Doesn't matter whether the staff is trained to care for the individual, nor does it matter if the new resident is violent and a risk to other residents. It was my job to assess whether we could care for someone or not, ans EVERY time I said we couldn't, I was overruled and forced to admit them. This is also common practice at every public traded assisted living I have been to.(which is all of them) I wouldn't put my own parents in a Sunrise or any other assisted living that wasn't privately owned and had a Director that had been there more than 5 years. If you want to know anything at all about how they operate, just ask. Sincerely, Justin
momof2

Worcester, MA

#17 Aug 5, 2010
sunrise of leominster mass is a joke. The E.D is and idiot. on an occassion he was caught jumping out his window and leaving to avoid talking to an angry resident. he has been caught consitantly lying to family members. when someone moves in they promise the resident the world. About a month ago we had a resident with brown discharge from her leg and it smelled of rotting flesh it was brought to the nurses attention and they did nothing about for a few days. finally after enough bugging them they called in the Visiting nurse to look at her legs when they opened the bandage on her leg maggots came pouring out. employees were horrified by this. the nurse and E.D filed a report to the state of elder affairs which they have to but left out the fact that maggots were on her legs. and even tried hiding it from family. they are a bunch of fucked up managers in leominster and many of them should not be allowed to work there expecially the E.D and night nurse. we had a resident fall down the stairs on night and when we ran to get the nurses help she yelled at us to leave her alone because she was on the phone A personal phone call might i add. that poor resident broke her collar bone and a few ribs and the nurse was no where to be found!
Disgusted

Leominster, MA

#18 Aug 7, 2010
momof2 wrote:
sunrise of leominster mass is a joke. The E.D is and idiot. on an occassion he was caught jumping out his window and leaving to avoid talking to an angry resident. he has been caught consitantly lying to family members. when someone moves in they promise the resident the world. About a month ago we had a resident with brown discharge from her leg and it smelled of rotting flesh it was brought to the nurses attention and they did nothing about for a few days. finally after enough bugging them they called in the Visiting nurse to look at her legs when they opened the bandage on her leg maggots came pouring out. employees were horrified by this. the nurse and E.D filed a report to the state of elder affairs which they have to but left out the fact that maggots were on her legs. and even tried hiding it from family. they are a bunch of fucked up managers in leominster and many of them should not be allowed to work there expecially the E.D and night nurse. we had a resident fall down the stairs on night and when we ran to get the nurses help she yelled at us to leave her alone because she was on the phone A personal phone call might i add. that poor resident broke her collar bone and a few ribs and the nurse was no where to be found!
W.T.F. Why is NO ONE investigating all the B.S. that has been going on at this facility??? Why are'nt family members doing ANYTHING?? DAMN!!! I was sooooo frustrated about the food (slop)the lack of food,a 20 year old D.S.C.(what a joke this is) who dose not do a damn thing as the dishwashers do most of the cooking and a hell of a better job at it!!! The E.D.and so-called nurse(M.Brassard),and the 20 year old (chef???) needs to be TERMINATED!! After 5 years of working there and seeing 1st hand what these 3 get away with I finally quit without notice,as corperate H.Q. do not care about the residents,or employees,only care about the frigging$$$$$.Ther are over a hundred negative comments Sunrise Senior Living,and every single one is truthfull! EVERY SINGLE ONE! I really hope that What goes around,comes around comes to all those invovled in all the lies,the kickbacks ,and most of all decieving family members!!
bitter and disappointed

Falmouth, ME

#19 Sep 10, 2010
Sunrise brings in their employees with promises of growth, pay rates that are lies, shift differentials that are lies, the neglect the residents by being understaffed and by letting the resident's rooms become smelly and filthy. Harassment is swept under the carpet, employees are pressured to come to work sick, forced to do overtime and their "open door policy" is a closed locked office door in which the management hide behind while they sit on the fat asses and gossip about each other, the employees and the facility itself. I have never worked in a facility where so many employees are desperately unhappy, and who also keep their jobs because they truly care about the residents. That training video is a lie just like everything you are told upon hire. What a scam. A man paying $10,000 a month should not have to wait 45 min on the toilet because the place is understaffed and overworked.

“Just Brew It !!!”

Since: Sep 09

Location hidden

#20 Sep 23, 2010
Senior Citizen Moment


A Florida senior citizen drove his brand new Corvette convertible
out of the dealership.

Taking off down the road, he pushed it to 80 mph, enjoying the wind
blowing through what little hair he had left.

"Amazing," he thought as he flew down I-95, pushing the pedal even more.

Looking in his rear view mirror, he saw a State Trooper, blue lights
flashing and siren blaring.

He floored it to 100 mph, then 110, then 120.

Suddenly he thought, "What am I doing? I'm too old for this!" and
pulled over to await the trooper's arrival.

Pulling in behind him, the trooper got out of his vehicle and walked
up to the Corvette.

He looked at his watch, then said, "Sir, my shift ends in 30 minutes.
Today is Friday. If you can give me a new reason for speeding--a reason I've never before heard-- I'll let you go."

The old gentleman paused then said: "Three years ago, my wife ran off with a Florida State Trooper. I thought you were bringing her back."

"Have a good day, sir," replied the trooper.
Haw Haw

Leominster, MA

#21 Sep 24, 2010
Ho Dee Doo wrote:
Senior Citizen Moment
A Florida senior citizen drove his brand new Corvette convertible
out of the dealership.
Taking off down the road, he pushed it to 80 mph, enjoying the wind
blowing through what little hair he had left.
"Amazing," he thought as he flew down I-95, pushing the pedal even more.
Looking in his rear view mirror, he saw a State Trooper, blue lights
flashing and siren blaring.
He floored it to 100 mph, then 110, then 120.
Suddenly he thought, "What am I doing? I'm too old for this!" and
pulled over to await the trooper's arrival.
Pulling in behind him, the trooper got out of his vehicle and walked
up to the Corvette.
He looked at his watch, then said, "Sir, my shift ends in 30 minutes.
Today is Friday. If you can give me a new reason for speeding--a reason I've never before heard-- I'll let you go."
The old gentleman paused then said: "Three years ago, my wife ran off with a Florida State Trooper. I thought you were bringing her back."
"Have a good day, sir," replied the trooper.
Thanks for the chuckle,

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